Case Study: Implementing IS at Brisbane Multi-Faith Temple

This case study analyzes the challenges and opportunities faced by the Brisbane Multi-Faith Temple (BMT) in implementing Information Systems (IS). The report, prepared for the chairman, Sam, explores various aspects of IS, including different types such as Transaction Processing Systems (TPS), Decision Support Systems (DSS), and Executive Support Systems (ESS), and their relevance to BMT's operations. It identifies problems related to cost, security, data storage, and operational inefficiencies, particularly in food service and ordering. The study details information requirements, strategies for addressing business problems, decision-making, and competitive advantages. It also addresses stakeholder communication, change management, and security/ethical considerations. The report recommends strategies for successful IS implementation, providing actionable insights and solutions to improve BMT's efficiency and decision-making processes. The case study explores the implementation of Information Systems in the charitable organization and provides a detailed overview of the content.

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CASE STUDY-BRISBANE MULTI-FAITH TEMPLE
Name of the Student
Name of the University
Author Note

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Executive Summary
The purpose of this report is to focus on implementation of Information Systems in Brisbane
Multi-Faith Temple case where the chairman, Sam, has concerns related to implementation of
Information Systems. The report is a case of Brisbane Multi-Faith Temple where Information
System implementation requirements and concerns are described. The major areas discussed are
brief details of Information Systems and its type, and problems related to business and system.
The other areas are information requirement with focus on business problems, decision and
competitive positions, and different types of network. The major concern is changes and issues
related to security and ethics. The outcome of this report is strategies for implementation of
Information System. The recommendations of how to handle Information System and its issues
are also noted in the report.

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Table of Contents
Introduction......................................................................................................................................1
Discussion........................................................................................................................................2
Information System.....................................................................................................................2
Types of Information System..................................................................................................3
Transaction processing System................................................................................................3
Decision Support Systems.......................................................................................................4
Executive Support Systems.....................................................................................................5
Problems faced by Brisbane Multi-Faith Temple........................................................................6
Information Requirement.............................................................................................................7
Improvement of Brisbane Multi-Faith Temple............................................................................8
Strategies for Business Problems.............................................................................................9
Strategies for Business Decisions............................................................................................9
Strategies for Competitive Advantage...................................................................................10
Stakeholders and their requirements for communication and collaboration.............................10
Internet for communication purposes....................................................................................11
Intranet for Organization’s collaboration..............................................................................12
Extranet for business services................................................................................................13
Change management and proposed changes in Brisbane Multi-Faith Temple.........................14
Security and Ethical Issues related to Information System.......................................................15

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Conclusion.....................................................................................................................................16
Recommendations..........................................................................................................................16
References......................................................................................................................................18

1
Introduction
The Information Systems in today’s world are growing rapidly and it will continue to
grow in future as it has lot of potentials in changing the scenario of current business operations
for every organization. The Information System is a key player in the market as it helps
organizations to improve retention of workforce and consumers and generating new leads. The
areas in organizations where the need of Information System is major are finance and
accounting, marketing, human resource management and other areas. The major function of
Information System is to provide better business processes, strategies for competitive advantage
and decision making process. The chosen company in this report is a small charitable
organization named Brisbane Multi-Faith Temple (BMT).
The Brisbane Multi-Faith Temple is a small charitable organization run by small group of
people. The chairman is Sam Sharma and the growing demands for the business require the
chairman to manage the business efficiently for future purposes. They are planning to adopt
Information Systems for their organization and they need strategies and future prospective of the
technologies. The report focuses on the brief explanation of Information System and its
importance, issues related to the system, requirements and suggestions. The purpose this report is
to provide solutions to the concerns raised by the chairman for implementing Information
System and the related problems and issues with suggestions.
The report will highlight the key points required to establish Information System. The
first is Information System description and the role it will play in the organization. The second is
problems related to business and system that are faced by Brisbane Multi-Faith Temple. The
third is information requirements for Brisbane Multi-Faith Temple and its advantage in

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improving Brisbane Multi-Faith Temple competitive position. The fourth and fifth is specific
Information System usage for business problems, decision-making and competitive position.
Then, it mentions the requirements for fulfilling communication and collaboration of
stakeholders with the use internet, intranet and extranet. The sixth is introduction of Change
management and its use in Brisbane Multi-Faith Temple, and security and ethical issues are also
discusses. The seventh is recommendations to the above issues.
Discussion
The report focuses on the major questions asked by the chairman of Brisbane Multi-Faith
Temple and their solutions, and suggestions to him for the growth of business. The following
paragraphs will discuss the solutions and suggestions.
Information System
The Information System has changed the scenario of medium to large Organizations from
past few years. The Information System has ability to provide various functions which are
relevant and can help in business growth. Information System is a vital resource for management
of Organizations from small to large. There are basic components such as automated teller
machines (ATMs), barcodes, kiosks and other systems which are common information systems
for businesses (Stair and Reynolds, 2013). The small organizations such as Brisbane Multi-Faith
Temple are growing in terms of business and thus they need to have understanding and
knowledge of Information System for implementation. There are five phase in adoption of
Information System in Brisbane Multi-Faith Temple. The first phase is the general idea of
information system and then identification of the areas which needs improvement. The second
phase is application of software and hardware in Brisbane Multi-Faith Temple. The third phase is

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business application for the improvement of business operations. The fourth phase is
development process where planning will be done for implementing Information System. The
fifth phase is challenges associated with implementation of Information System faced by the
management. Brisbane Multi-Faith Temple gets benefit from Information System as it provides
assistance and accurate information with minimum expense. Thus it ensures minimum loss in
business. The accurate and relevant information of Information System in Brisbane Multi-Faith
Temple will help to achieve desired goals and objectives with profit. Information System will
help Brisbane Multi-Faith Temple to assemble, develop, accumulate, employ and circulate
information through utilizing advanced technology (Peppard and Ward, 2016). Brisbane Multi-
Faith Temple can utilize the potentials of Information System to ensure effective flow of
information without any duplication. There are various types of Information Systems that can be
utilized to earn maximum profit at lowest cost for Brisbane Multi-Faith Temple. They are
discussed in the following paragraphs.
Types of Information System
The types of Information System relevant to Brisbane Multi-Faith Temple are
Transaction processing System (TPS), Decision Support Systems (DSS) and Executive Support
System (ESS) (Lipaj and Davidavičienė, 2013).This results in managing cost as well as efficient
outcomes for Brisbane Multi-Faith Temple. They are discussed in below paragraphs.
Transaction processing System
The Transaction process System is a type of Information System that helps in making the
transaction process easier and reliable for everyday transactions improving business operations.
The Transaction process System working process is by collecting, storing and processing
information. The Transaction process Systems is also known as real-time processing. The system

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is described briefly through an example of Coffee Shop (Sriratanaviriyakul, Nkhoma and Pham,
2013). The Transaction Process System gives benefits of processing more than thousand
transactions at a time. The system is also capable of keeping records of every transaction done.
The other benefit it provides are ordering and printing materials such as receipts, for providing
shipping of order.
Brisbane Multi-Faith Temple can implement Transaction process Systems as it can be
used for online transaction processing where customers can connect electronically with the
suppliers. The Transaction process Systems will help Sam to check the transaction data at any
time at any place. The system will also help to manage the ordering of food products across all
the temple sites as it will provide real-time monitoring of available products. The system will
also help to store contributions from the clients and at the end of the year they get printed
statement of their contribution.
Decision Support Systems
The Decision Support System is helpful tool for assisting Organizations workforce from
chairman to manager in making decisions regarding any problems or issues. It has ability to
provide internal and external data for Organization’s goals and objectives. Decision Support
System presents information in such a way that it is suitable for making effective decisions. The
System will also help to identify negative trends of the existing business processes and it will
provide better allocation of business resources for decision making. The Decision Support
Systems has feature of representing situations in the form of charts and graphs. This helps to get
a more summarized picture of the overall scenario of the situations existing in the Organization.
The other major benefit is that it can analyze any type of decisions whether structured,

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unstructured or semi-structured decision problems. The Decision Support Systems usually serves
the mid-level management and high-level management.
The decision support system will help Sam in making effective decisions for hiring
suitable people for various roles. It will also help Sam to hire person who are well suited for the
particular role. Decision Support System will also help in maintaining and managing decision
making for various meeting and how to maintain overall Information Technology setup costs and
complexity. Thus this shows that introduction of Decision Support System will help the business
growth by providing effective decisions to Sam.
Executive Support Systems
The Executive Support Systems is used for transforming business data and information
into summarized reports for businesses. The generated report is used by senior managers for
making long-term planning and scheduling according to planning to be used for effective future
operations. The generated reports through this system are used in areas such as billing
department, accounting department and staffing department. Executive Support System is used
in conjunction with Decision Support System. The process is that Executive Support System
generates quick statistical data to be used for decision making process through Decision Support
System. The generated report is summarized and can be easily understood by the senior
management to get an insight to the working of business operations.
Brisbane Multi-Faith Temple can gain potential outcomes from Executive Support
System. Executive Support System will provide a short and summarized form of donations, staff
files, timesheets and meetings to the senior management that they can use it to make effective
decision. The ordering of food products will also become easier as the system will provide day-

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to-day requirements of products that are necessary. This will then achieved by Decision Support
System to make effective decision regarding ordering of food products. The financial situations
will also be represented through past, present and future cost and budgeting of the organization’s
requirements.
Problems faced by Brisbane Multi-Faith Temple
Brisbane Multi-Faith Temple is growing and opening of several temples at different sites
has raised a major concern for Sam. The concern areas are implementation of Information
System across the temples and their complexity and cost which are described in the following
paragraphs.
The business and system problems are correlated and can be described by analyzing the
complexity and cost of implementing Information Technology setup in Brisbane Multi-Faith
Temple. The first major problem regarding Brisbane Multi-Faith Temple is that the cost of
Information Technology is high and complex to implement. This will require strong financial
requirement and investment which is a major concern for Brisbane Multi-Faith Temple. The
second problem is the safety and security of information shared across sites as it contains
sensitive data of clients such as bank details and donations (Lipaj and Davidavičienė, 2013). This
can create huge risk of data breach if not handled properly. The third problem is storage of data
that is storing of data in a secure place. The fourth problem faced by Brisbane Multi-Faith
Temple is related to food serving to more than thousand people in the temple. The food serving
and ordering is done by traditional way and this poses problem. The problem is sometimes when
temple run out of supplies there is a rush of supplying food manually which is hectic for
employees of Brisbane Multi-Faith Temple. The other problems are related with implementation
of above given different types of Information System. The available technology will pose

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concern for Sam as there is no formal training for the employees to understand the operation of
technology. The lack of integration between existing manual system and advanced Information
System creates problem for Brisbane Multi-Faith Temple. Sam itself has limited knowledge and
understanding of Information System.
Information Requirement
The information requirements are necessary for Brisbane Multi-Faith Temple’s case as it
will help to survive and compete even in extreme conditions. The information requirements are
given below.
 The basic information requirements for Brisbane Multi-Faith Temple are keeping
day-to-day transactions, and details of day-to-day sales and management of cash
transactions (Sommerville, Lock and Storer, 2012).
 The requirement of knowledge-based system that will help and assist Brisbane
Multi-Faith Temple in long-term benefit and impact.
 The implementations of information technology for information requirements are
customer support specialists, system analysts, programmers, database
administrators (Chun, Kim and Lee, 2015).
 Management information is necessary requirement for Sam to make effective
decisions such as information of food deliveries and supply and its cost.
 Employee’s accessibility for interaction, coordination and collaboration tools is an
important information requirement that can help to operate even when Sam is not
present physically.

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 The integration of current systems in Brisbane Multi-Faith Temple areas
involving human resource management, finance department and production
management.
The above information requirements are helpful for Brisbane Multi-Faith Temple. This is
because a computerized system that is Information System easily store, update, modify, delete
and retrieve data for benefit of any Organization. Here, in this case, Information requirements
play a major role in providing real-time processing and monitoring to generate reports and then
access of these reports. The information requirements will help Sam and its associates to develop
and operate entire operations at the temple smoothly (Tallon, Kraemer and Gurbaxani, 2000).
This will be a major benefit for business growth. The food ordering will be handled better with
the automated services in case of peak hours benefitting accountants from rushing here and there.
All the information requirements are bonded together with a single service and that is Internet.
Internet is the major source for the above information requirements.
Improvement of Brisbane Multi-Faith Temple
This section identifies improvements and enhancements in areas related to competitive
position, business decisions and business problems of Brisbane Multi-Faith Temple. The
different types of Information System discussed earlier in this report are discussed in this section
relevant to the problems. The discussion here brings result for developing strategies for
improving and enhancing the mentioned problems. The strategies for the problems are given in
the following paragraphs.