MIS101 Report: Information Systems in Global E-Business Trends

This report provides a status update on the current trends in information systems utilized in global e-business, focusing on aspects relevant to business rather than technical details. It highlights the adoption of blockchain technology for enhancing transaction integrity and asset tracking, the use ...Read More

1.0 Introduction
With the advent of information systems, multinational corporation have utilized information
systems to bridge the geographical between the business and its consumer on a global scale. This
report provides current status of information systems used in the global e-business and give final
thoughts on the future of global e-business
1.1Purpose
 To provide a status report on the current trends of information systems used
in e-business on global scale
 To a researched final thought on the continued existence of global e-business
landscape in the global business and corporations
1.2 Scope
 Report focus on the business aspects and forgo the technical bits of the
information systems
 Report covers current trends which have been used by other business hence
wont propose any new system

2.0 Body
The following new trends have been reported to take the technology landscape of the
global e-business information systems by surprise.
2.1 Block chain
Usage of the proof of work concept to provide a block of chain of transaction for literally
all business transactions. This new paradigm shift enhances the integrity of e-business
transaction by ensuring records once written, there is free from tampering by other entities
(Korpela, Hallikas, & Dahlberg, 2017). The use of block chain has penetrated even into the
inventory management information systems, where it is applied by global e-business to track
their asset while enroute various geographical destinations (Zheng, Xie, Dai, & Wang, 2016).
The figure below visualize the ecosystem within the block chain technology as explained above

Figure 1 Block chain visual (Pilkington, 2016)
2.2 Localized Customer Experienced
The invention of location based services have enabled the global e-business corporation
expand success of their marketing campaigns by localization of user and customer experiences
while getting services and products from the business. This differentiated approach has enabled
them penetrate markets that were initially not possible (Shu, Du, & Chen, 2009). The figure
visualize the usage of location based service based on the android platforms to provide services
to clients based on the geo location data.

Figure 2 Localised Customer Experien, (Bhalla, 2014)
2.2 Robust CRMs
In this technology era, the customer is king and most global e-business have set up a
strong CRM system that forms a community around the consumer of the business products.
Social media usage has exponentially grown and is seen by most e-business as the new
marketing strategy. The global e-businesses have invented the referral systems to ensure they get
more consumers from their current client. This make them sale more as people tend to trust
information from their circles (Gustafsson, Johnson, & Roos, 2005). The figure below visualize

the various CRM methods used by global e-business to make sure customer support is
outstanding.
Figure 3 Robust CRM visual,(Frow & Payne, 2009)
2.3 Integrated Payment Options
Traditionally, cheque and cash was the main payment option. But the global e-business
have invented more fast and reliable payment options which the clients can choose to pay for
products and services. The mobile money transfer wallets have mushroomed in the business to
support this. Credit card facilitation have also been incorporated into the value chain. All this
increase sale as consumer are given liberty (McKitterick & Dowling, 2003). The figure below
visualize the various payment gateways used by global e-business to incorporate into their
information systems.

Figure 4 Integrated Payment Gateways (Chen, 2008)
3.0 Conclusion
Technology convergence has been witnessed in the global e-business information
systems as they utilize a wide range of technology in the value chain to propose new trends that
will continue making the e-business a reality. With the innovative ideas of information systems
built on block chains, integrated payments options, more robust customer care and support and
increased customer experience through location based services are all geared towards enhancing
the future of global e-business in the globe

References
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