Information Systems Project Management Report: XYZ Tourism Business

This report provides a detailed analysis of an Information Systems Project Management plan for XYZ private tourism business. It begins with necessary project assumptions and then outlines the project management plan, which includes planning, management, risk management, monitoring, review, evaluation, resource management, cost management, and product development methodology. The report emphasizes the need for a mobile application to address the current system's drawbacks and enhance consumer experience. Key phases discussed include project initiation and planning, project execution (including system and user interface design, source code development, and database synchronization), project testing and implementation, and project closure. The report also covers risk mitigation strategies, resource and cost management, and concludes with recommendations for successful project implementation. The goal is to upgrade the existing values of the business by implementing secured and advanced information systems.

Running head: Information Systems Project Management
Information Systems Project Management: XYZ Private Tourism Business
Name of the student:
Name of the university:

1INFORMATION SYSTEMS PROJECT MANAGEMENT
Table of Contents
Introduction......................................................................................................................................2
1. Necessary project assumptions....................................................................................................3
2. Delivery of management plan for the implementation of the project..........................................4
2.1 Planning.................................................................................................................................4
2.2Management...........................................................................................................................8
2.3 Managing risk........................................................................................................................8
2.4 Monitoring, review and evaluation......................................................................................11
2.5 Resource management.........................................................................................................11
2.6 Cost management.................................................................................................................11
2.7 Products development methodology....................................................................................18
3. Conclusion and recommendations.............................................................................................18
Bibliography..............................................................................................................................20

2INFORMATION SYSTEMS PROJECT MANAGEMENT
Introduction
This report depicts the importance of implementing secured and advanced information
system for upgrading the existing values of XYZ private tourist business. The company serves
their services and products to the consumers of Australia and in international level as well and
more than 200,000 families are attracted towards the service served by the business organization.
However, the current system used by the XYZ tourist business has many application and
operation level drawbacks and in order to gain competitive advantages from the market those
drawbacks must be resolved entirely. For catering the demands and needs of the consumers the
current system is not at all helpful. The XYZ tourist business does not have a mobile application
thus; the consumers cannot access the system from their wireless devices.
In order to resolve the issues of manual data management and consumer management the
company is willing to develop an automated system for their organization. It is expected that the
newly developed solution would be able to serve as per the requirement of the consumers. The
necessary project assumptions along with the delivery of project management plan, management
detailing the risk management, monitoring review and evaluation of the planed phases, cost
management and product management are also elaborated in this report. It is expected that after
the adoption of these perspectives the issues of the current would be completely mitigated.
1. Necessary project assumptions
For this particular project the assumptions are as follows:
 It is assumed that, the members working for the project have enough level of
skills and knowledge those are necessary to carry out all the different project

3INFORMATION SYSTEMS PROJECT MANAGEMENT
activities. In addition to this, the project activities assumed for this project are
though critical but are still critical.
 The project sponsors will provide the required project fund for the completion of
the project and these costs include the one-time cost for the tools and resources
for execution f the project activities. It is necessary for the project manager to
manage the cost properly for the successful completion of the project.
 It is assumed that the budget of the project and the time for the project will be
fixed even if any additional resources are added to the project. Two of these
project parameters are very much important for the successful completion of the
project. However, if the company fails to meet the considered functions with
proper time and budget then, after the delivery of the project the company will
face major challenges.
 For the successful completion of the project it is expected that, the working
environment should be beneficial for the XYZ Company. The other environments
for the project those should be considered include proper development
environment, testing environment and production environment as well.
2. Delivery of management plan for the implementation of the project
2.1 Planning
In order to complete the project successfully it is necessary for the project manager and
cost manager to consider all the preliminarily assumed project activities. The current system used
by the XYZ tourist business, lacks most of the advanced operational and functional activities due
to manual management. However, with the implementation of mobile application the consumers

4INFORMATION SYSTEMS PROJECT MANAGEMENT
of the tourism company would be able to gain competitive advantages and measurable revenue
as well. The phases considered for the development of this particular project include:
Project initiation and planning: From the developed schedule it is assumed that the
planning and project initiation phase will take 56 days (from 9/12/17 to Tue 11/28/17). Very
initially the finance manager should make the feasibility study with additional resources costs to
complete the project within estimated budget. The project manager and the project developer are
responsible for this activity. In the next phase the project scope, budget and project schedule
should be planned properly. With proper planning the project manager and the finance manager
will be able to complete the project successfully within estimated budget. As it is determined
that many application level risks are associates to it those are needed to be diminished
completely. In the risk assessment and risk management phase the project manager and the head
of the project implementation should estimate will identify the risks.

5INFORMATION SYSTEMS PROJECT MANAGEMENT
Figure 1: PERT chart
(Source: created by author)
It is recognized that, the XYZ Tourist business does not have Mobile app thus the
consumers are unable to access their services any time and from any location. Even they are not
even capable to serve their services for 24x7 hours. In order to avoid the internal and external
environmental conflict, a communication plan should e be developed b the project manager.
Simultaneously the project developer must consider that all the project team members are using
open communication approach while communicating with each other. Moreover, it can be said
that for the successful completion of the project this is the most important phase to be
considered.

6INFORMATION SYSTEMS PROJECT MANAGEMENT
Project execution: The XYZ tourist business is willing to develop their current
information system with additional features. It does not have the mobile application facility thus
the consumers of Australia are unable to access their services as per their will. In order to
improve the current system, bedsides E-commerce B2B business mode they are willing to
develop a Mobile app as well. However, the mobile app has more advantages over the online
websites. The advantages of online website are as follows:
 It is less expensive
 It is easy to make proper advertising
 The online website is completely satisfactory
 It increase the consumer’s potential with global community
 It helps to increase the consumer’s accessibility
 The sales and opportunity provides long terms clients, better relationship and
innovative ideas to the consumers
 Even the issues associated to the current system could be completely resolved
after the implementation of manual data management system
 It provides high level security to the system developers
After the successful execution of the project the project manager and the project team
members would be able to gain the above mentioned features.
The first stage of the project execution phase is designing system interface and user
Interface design. The project designer and the application programmer are responsible to make
design prototype of the model. The prototype must have all the features accordingly and the
design and the design must be approved by the project manager properly. After getting approval

7INFORMATION SYSTEMS PROJECT MANAGEMENT
of the design from the project manager, system source codes should be added to the design. The
project designer and the project developer should sync the project outline along with the
database. After making synchronization with the database the project manager and the project
team members will be able to access information regarding the employees and the project
consumers securely. After developing the User Interface (UI) the project manager is required to
make both testing in terms of unit testing and integrated testing. Each of the units should be
tested accordingly and then those must be integrated properly. After making the unit and
integrated testing the project manager and the project developers should release the source code
to the test team. After testing the project prototype the project manager should make project
testing and implementation accordingly.
Project testing and implementation phase: This is the third phase for the
implementation of the project. All the activities of project testing are required to be served
properly, with defect reporting. In addition to this, based on testing results proper changes are
needed to be brought in the system for monitoring and review of the system. Required changes
should be incorporated to the system after both of the unit and integrated system. The milestones
for the project testing and implementation phase are defect reporting.
Project closure phase: This is the last phase of project implementation, in this phase the
project manager should document the system properly. For long term project success with a
minimum investment the post project success phases are required to be developed by the project
manager. The other activities those are served in this phase include stakeholder signoff, project
acceptance, learned lessons. At the extreme end of the project a closure report is needed to be
developed by the project developer and project manager.

8INFORMATION SYSTEMS PROJECT MANAGEMENT
It has been assumed that if all these project activities are served properly by the project
manager then the project, will meet the expected outcome within estimated budget and allotted
time phase as well.
2.2Management
In order to manage the project professionally and the phases those should be maintained
accurately include the following activities:
 Project conception and initiation
 Project definition and planning
 Project launching and execution
 Project performance and control
 Project closure
2.3 Managing risk
Name of the
risk
Impact Probability Risk level Mitigation
approach

9INFORMATION SYSTEMS PROJECT MANAGEMENT
Incorrect budget
estimation
High Frequent High In order to
mitigate the
issues of budget
it is necessary for
the project
manager and
finance manager
to estimate the
budget properly
before the
implementation
of the project.
Operational risk If the project
manager and
project developer
fails to address
the priorities,
resources and
subject training
then, operational
risks will occur.
With proper
process

10INFORMATION SYSTEMS PROJECT MANAGEMENT
implementation
this particular
risk could be
mitigated.
Technical risks High Frequent Medium In order to
mitigate the
technical risks
continuous
change
requirements and
integration of
difficult program
modules are
needed to be
incorporated in
this project.
Programming
risk
High Rare Medium In order to
mitigate the
programming
kevel risks the
XYZ private
tourist business
should develop

11INFORMATION SYSTEMS PROJECT MANAGEMENT
the market
structure with
limited
operations.
2.4 Monitoring, review and evaluation
The project success could be measured with the help of different tools and technologies
such as Gantt chart, PERT CHART and
2.5 Resource management
Particularly for this project the resources are required to be managed well and the steps
those are needed to be managed by the project manager as follows:
 The demand of the consumers should be understood
 People should be assigned as per the demand of the people
 Utilization must be tracked and assignment should be upgraded accordingly.
 The capacity planning must begin
 The details of information must be represent in front of the senior executives
2.6 Cost management
Task
Mode
Task Name Duration Start Finish Predecessors
Resource
Names
Cost
Variance
Auto
Schedule
Time schedule
development for
207 days Fri Mon $68,176.00

12INFORMATION SYSTEMS PROJECT MANAGEMENT
d
XYZ private
tourist business
10/13/17 7/30/18
Auto
Schedule
d
Project
initiation and
project
planning phase
56 days
Fri
10/13/17
Fri
12/29/17
$16,760.00
Auto
Scheduled
Feasibility
study
7 days
Fri
10/13/17
Mon
10/23/17
project
manager ,proj
ect team
members
$1,680.00
Auto
Scheduled
Understandin
g scope, budget
and schedule of
the project
21 days
Tue
10/24/17
Tue
11/21/17
2
finance
manager,
project
manager
$5,880.00
Auto
Scheduled
Assessment
and management
of risks
10 days
Wed
11/22/17
Tue
12/5/17
3
finance
manager,
project
manager ,proj
ect sponsors
$4,400.00
Auto
Scheduled
Selection of
project team and
12 days Wed Thu 4 finance
manager,
$3,360.00

13INFORMATION SYSTEMS PROJECT MANAGEMENT
duty allocation 12/6/17 12/21/17
project
manager
Auto
Scheduled
Development
of
communication
plan
6 days
Fri
12/22/17
Fri
12/29/17
5
project
manager ,proj
ect team
members
$1,440.00
Auto
Scheduled
Mile stone1:
Completion of
project plan
0 days
Fri
12/29/17
Fri
12/29/17
6
project
manager
$0.00
Auto
Schedule
d
Project
execution phase
91 days
Mon
1/1/18
Mon
5/7/18
$33,336.00
Auto
Scheduled
System
interface and
user interface
design
21 days
Mon
1/1/18
Mon
1/29/18
1,7
system tester,
project
manager
$5,880.00
Auto
Scheduled
Approval of
the designed
system
5 days
Tue
1/30/18
Mon
2/5/18
9
system tester,
project
manager
$1,400.00
Auto
System
source code
54 days Tue
2/6/18
Fri
4/20/18
10 application
programming
$24,192.00

14INFORMATION SYSTEMS PROJECT MANAGEMENT
Scheduled development
manager,
operation
manager,
project
manager
Auto
Scheduled
Synchronizati
on with the
database
7 days
Mon
4/23/18
Tue
5/1/18
11
project
manager
$1,120.00
Auto
Scheduled
Unit testing 3 days
Wed
5/2/18
Fri
5/4/18
1,12 system tester $360.00
Auto
Scheduled
Releasing
source code
1 day
Mon
5/7/18
Mon
5/7/18
13
operation
manager,
project
manager ,proj
ect team
members
$384.00
Auto
Scheduled
Milestone 2:
Completion of
project execution
0 days
Mon
5/7/18
Mon
5/7/18
14
project
manager
$0.00
Auto
Schedule
Project testing
and project
41 days Tue Tue $12,736.00

15INFORMATION SYSTEMS PROJECT MANAGEMENT
d
implementation
phase
5/8/18 7/3/18
Auto
Scheduled
Activity
testing
18 days
Tue
5/8/18
Thu
5/31/18
15
operation
manager,
project
manager
$5,472.00
Auto
Scheduled
Defect
reporting
2 days
Fri
6/1/18
Mon
6/4/18
17
project
manager ,syst
em tester
$560.00
Auto
Scheduled
Changes
implementation
12 days
Tue
6/5/18
Wed
6/20/18
18
finance
manager,
operation
manager
$3,168.00
Auto
Scheduled
System
monitoring and
project review
7 days
Thu
6/21/18
Fri
6/29/18
19
finance
manager,
operation
manager,
system tester
$2,688.00
Auto
Scheduled
Integration of
system
2 days Mon
7/2/18
Tue
7/3/18
20 operation
manager,
project
$848.00

16INFORMATION SYSTEMS PROJECT MANAGEMENT
manager ,syst
em tester
Auto
Scheduled
Milestone 3:
Completion of
project testing
phase
0 days
Tue
7/3/18
Tue
7/3/18
21
project
manager
$0.00
Auto
Schedule
d
Project
closure phase
19 days
Wed
7/4/18
Mon
7/30/18
$5,344.00
Auto
Scheduled
Stakeholder
signoff
11 days
Wed
7/4/18
Wed
7/18/18
22
operation
manager,
project
manager
$3,344.00
Auto
Scheduled
System
documentation
5 days
Thu
7/19/18
Wed
7/25/18
24
application
programming
manager,
project
manager
$1,520.00
Auto
Scheduled
Preparing
closure report
3 days
Thu
7/26/18
Mon
7/30/18
25
project
sponsors
$480.00
Auto Milestone 4: 0 days Mon Mon 26 project $0.00

17INFORMATION SYSTEMS PROJECT MANAGEMENT
Scheduled
Completion of
project closure
phase
7/30/18 7/30/18 manager
Figure 2: Gantt chart for XYZ Tourism Business
(Source: created by author)
2.7 Products development methodology
In order to develop the products for XYZ private tourism business the project manager
should use agile project development methodology. With the help of this iterative approach the

18INFORMATION SYSTEMS PROJECT MANAGEMENT
collaborative environment will be developed accordingly. Even self organization could also
develop accordingly. The steps those have been developed for outlining the products for the
company are as follows:
Designing user interface: Initially the outline of the online service and user interface
should be developed. It will help the product developer t emphasize the demonstrable features.
Mobile app development: Besides online website a mobile app is also needed to be
developed so that the consumers could access the services of the tourist company regardless of
the location and time as well.
High performance: The mobile app developed by the project designer would serve high
performance baseline with quality assurance.
Security: This system is much secured because these products would be able to keep the
security of the system with high availability. It also provides the consumers high viability and
reliability as well.
3. Conclusion and recommendations
From the overall discussion it can be concluded that after the successful completion of
the project the XYZ tourist business will be able to meet the requirement of the consumers. It is
expected that with the successful completion of the project, the company would be able to gain
measurable success and revenue as well. All the project relevant activities should be
accomplished properly with the project team members. It is determined that information system
up-gradation and deployment of mobile app and E–commerce platform for the private tourist
business is quite complex however, if all the external and internal resources are considered and

19INFORMATION SYSTEMS PROJECT MANAGEMENT
covered properly, then the project outcome would definitely meet the expected outcome. The
issues associated to the current information system should be resolved with the development and
deployment of mobile app and advanced system. The project manager must have proper
knowledge regarding the methodologies and managerial rules and guidelines. A project
management plan is delivered to the project manager before the real world implementation of the
project. Accurate necessary assumptions should be developed for the implementation f the
project. The project management plan should follow planning, management, managing risks,
monitoring, review and evaluation of the project professionally. It will help the project manager
to implement the mobile app much securely. Though, certain issues are also associated to it those
are required to be mitigated and the recommendations for the project are as follows:
Training and development program: In order to improve the existing Information
advanced technologies such as cloud platform or ERP functionalities should be incorporated to
it. In order to develop such system the project team members should get proper training in
software and hardware application. It will help the project manager to meet the expected
outcome and project objectives.
Technical implementation: In order to resolve the issues of manual data management
advanced technologies are needed to be incorporated to the system. In order to improve the
existing system proper encryption and firewall application are required to be adopted by the
project developer to keep the information secured from the external and unwanted attackers.

20INFORMATION SYSTEMS PROJECT MANAGEMENT
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