Information Systems: MIS, Data Repository, and Security at Relax Ltd

This report delves into the application of Management Information Systems (MIS) within the hospitality sector, specifically focusing on Relax Limited, a multinational hotel and resort chain. It examines the definition and high-level design of core data repositories, emphasizing their role in managing passenger data and enhancing operational efficiency through flexible data storage solutions like SQL Server and Oracle. The report also explores the capabilities required for an integrated MIS suite, highlighting its benefits in planning, information management, decentralization, coordination, and control. Furthermore, it addresses critical security issues, including the importance of the Data Protection Act 1998 and ethical considerations related to IT usage. The report proposes ways to improve security, such as adopting various IT measures and providing staff training to safeguard both employees and customers. The conclusion underscores the significance of MIS in optimizing business operations and ensuring a secure environment for guests.

Information Systems

Table of Contents
Executive Summary.........................................................................................................................1
INTRODUCTION...........................................................................................................................1
DEFINITION AND HIGH LEVEL DESIGN OF THE CORE DATA REPOSITORY................1
CAPABILITIES REQUIRED FOR INTEGRATED MIS SUITE..................................................2
SECURITY ISSUES IN THE CURRENT SITUATION................................................................3
PROPOSING WAYS THAT THE SECURITY COULD BE IMPROVED...................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

Executive Summary
The present report entails that travel and tourism industry focuses upon adopting different
tools and techniques of using reservation systems so that clients can book their services required
from the hotel through different ways such as e-booking, third party and hotel websites. Such
techniques is the best way through which booking can be made easier. Data Repository pattern
helps in gaining flexibility in order to map the data to the choice of storing the data within Sql
Server, Oracle or any other software. Data Protection Act 1998 helps in improving the safety and
security of customers in order to safeguard their personal information and restrict it to share with
any other rivals. Hospitality businesses also uses high level design of the core data repository and
thus collect and store the information in order to use it for long term. Hospitality firms also needs
to provide proper safety and security to their customers so that they can be satisfied and sustain
customers for long run.
INTRODUCTION
Management information system is an integrated and planned approach of collecting,
processing, storing and disseminating data in the form of information required to carry out the
business operations. However, it is in the form of computer system that directs the manager of
firm to manage the operations of firm effectively (Law, Buhalis and Cobanoglu, 2014). As the
advancement of technology business aims to use the resources in an efficient way so that using
information system helps in safeguarding the customers from any type of danger. Also, travel
and tourism industry focuses upon adopting different tools and techniques of using reservation
systems so that clients can book their services required from the hotel through different ways
such as e-booking, third party and hotel websites. Present focuses upon information systems
aligned within business operations in Relax Limited which is a multinational hotel and resort
chain (Xiang, Magnini and Fesenmaier, 2015). Cited firm aims to integrate its business functions
in order to work together in a more IT environment and attain globalisation strategy.
DEFINITION AND HIGH LEVEL DESIGN OF THE CORE DATA
REPOSITORY
Core data repository can be defined as the data bank which helps in maintaining the data
of the passengers' arrival from different countries. It helps in governing, controlling and
supporting the exchange, distribution and transference so that sector can enhance up to a great
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extent. Repository pattern helps in gaining flexibility in order to map the data to the choice of
storing the data within Sql Server, Oracle or any other software (Ayeh, Au and Law, 2013).
Hospitality businesses uses high level design of the core data repository and thus collect and
store the information in order to store the data for long term.
Furthermore, creating the repository helps in providing generic interface and thus
implement inherit systems so that specific repositories needs to be developed in order to store the
travellers' data visiting the hotel in order to use it in the future. Sequence Read Archive is
considered as the part of the broader European Nucleotide Archive that helps in providing
globally comprehensive coverage of nucleic and sequences in order to associate information and
operates as part of the international database collaboration. Such form of data helps in accepting
the data for all the next generation platforms and for applications of sequencing in order to attain
desired results (Buhalis and Schertler, 2012).
Moreover, it can be assessed that Relax Limited management focuses upon implementing
effective Data Repository system so that they can save and record the data in order to use it in
future. Hence, it helps in identifying the data management system so that visitors' information
can be stored in order to approach them in future for visiting the hotel again (Standing, Tang
Taye and Boyer, 2014). Thus, it will help firm in integrating the business functions with IT
environment so that system can be used effectively in order to improve the efficiency and store
information of large number of people.
CAPABILITIES REQUIRED FOR INTEGRATED MIS SUITE
Management information system (MIS) is a planned system of collecting, processing,
storing and disseminating the information in order to integrate the same with the function of
firm. It is essential for Relax Limited to undertake such computer system in order to record and
collect the information so that managers of firm can direct and plan the business operations in an
effective way (Gavalas and et. al., 2014). Main aim of MIS is to provide the right information to
the right people at the time right time. Hospitality firm needs to focus upon the advantages of
integrate MIS Suite in order to make effective decision making. It is as follows-
 Facilitates planning- Management information system helps in planning the operations
so that it helps in providing relevant information for sound decision making. It helps in
increasing the size and complexity of firm in order to develop personal contact with the
management and carry out the operations effectively (Noguera and et. al., 2012).
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 Minimizes information overload- MIS helps in changing the larger amount of data in
order to summarize form and there needs to be avoid the confusion that may arise when
managers needs to provide information so that best results can be attained (Michopoulou
and Buhalis, 2013).
 Improves Decentralization- Relax Limited focuses upon decentralizing the authority in
order to effectively monitor the operations at lower level. Firm helps in successfully
using it in order to measure the performance and making essential changes so that
business operations can be integrated with IT environment (Gretzel and et. al., 2015).
 Co-ordination- Such system helps in facilitating integration of specialised activities
through keeping each and every department aware regarding the issues and requirements
of departments (Prebežac, Schott and Sheldon, 2016). Thus, it helps in making effective
decision making so that success can be attained within firm.
 Easy control- Management information system helps in developing a link between
managerial planning and control so that it assists in improving the ability of management
to evaluate and enhance the performance. Businesses uses such system in order to
enhance the data processing and storage capabilities so that cost can be minimized
effectively (Liu and Park, 2015).
Hence, it can be evaluated the management information system is an effective software
that helps firm to record, disseminate and store the data. Relax Limited uses MIS system in order
to improve the performance of firm and thus store the information of travellers in regard to attain
diversified opportunities and enhance the product or service quality (Bosun, Tenescu and Dima,
2014). Hospitality firm uses such technological system within its business operations and
integrate it with IT environment to obtain desired success.
SECURITY ISSUES IN THE CURRENT SITUATION
As per the view of Munar and Jacobsen (2013), it is essential for government to ensure
safety and security in the travel and tourism industry so that best results can be attained.
Therefore, government of the country requires to formulate effective regulation and legislation
so that travellers visiting the nation could be protected (Munar and Jacobsen, 2013). While,
Relax Limited is required to undertake Data Protection Act 1998 in order to protect the data of
customers visiting the hotel. It is essential as it helps in improving the privacy of the individual
and do not share the information of guests with any other party. Information technology plays a
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crucial role in presenting major security challenges that poses serious ethical dilemmas and thus
affects the society as a whole in different ways. However, Wei (2012), argued that using IT
within hotel impacts the firm and thus raises ethical issues in the areas of crimes, privacy,
secrecy, employment etc. Further, IT issues also helps in bringing concerns regarding the heath
and working conditions in the workplace (Wei, 2012).
On contrary to this, IT helps in benefiting results as well as detrimental effects upon the
society and thus people in such areas helps in attaining success. For instance, Relax Limited
adopts computerization of the booking facilities so that hotel can easily book the rooms of
clients. It helps in giving certain relaxation to employees and thus overcome the privacy issues of
data (Becker, 2016). Because it cannot be open without having correct password. Thus, top
management of hotel needs to maintain privacy within the hotel in regard to improve the
working conditions and thus improve the efficiency and quality of work as per Law, Leung and
Au (2013). Privacy and security concerns within travel and tourism industry requires effective
use of IT so that they can be kept recorded efficiently. Hence, the use of such information has
been made not only upon facilitating the customers with the booking facilities but assists guests
in making their travel more leisure and relaxing (San Martín and Herrero, 2012).
As per the view of Law, Buhalis and Cobanoglu (2014), business helps in identifying
ethical issues so that they can improve the safety and security of guests visiting the hotel. Hence,
it helps in improving the brand image of firm in market and thus enhances the sales and
profitability of firm. It is also significant for enterprise to safely record data of customers so that
it can be used any time in future. Security reasons are the most crucial part within hospitality
industry and thus it helps firm to provide different range of customers to stay within hotel with
family or friends and thus they need to get proper security so that they can feel safe and secure
(Law, Buhalis and Cobanoglu, 2014).
PROPOSING WAYS THAT THE SECURITY COULD BE IMPROVED
It can be assessed that there are different ways that needs to be adopted by business in
order to improve the security systems within hotel. They need to adopt various IT measures so
that safety can be maintained. It assists in improving the security situation and thus safeguard the
clients so that best results can be attained. Management of firm should identify the different
security ways because it is the major concern of individual and thus they need to protect the
guests from any type of danger so that they can feel secure and thus enhance the brand image of
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firm in market (Pease, 2005). It also assists in attaining competitive edge over rivals and sustain
the firm for long term.
Furthermore, safety conditions needs to be developed within workplace so that
employees can also feel secure. Management should provide proper training to individuals so
that they can enhance their skills and capabilities and thus attain desired results. Also, it helps
them to render the best quality services at the time of emergency and thus deliver proper safety
and security to people (Werthner, 2002). Thus, it is the best way through which hotel can
improve their brand image in market and enhance sales and profitability. People also prefer to
visit the hotel that provides the 24*7 best safety services and attracts consumers to stay within
the hotel.
Also, it can be assessed that business is required to undertake effective safety and
security measures such as Data Protection Act 1998 helps in improving the safety and security of
customers in order to attain desired results. Implementing such law within firm assists in
protecting the data of guests and does not share it within any other rival. It raises satisfaction
among clients and thus they prefer to use the services of the hotel frequently (Prebežac, Schott
and Sheldon, 2016). Hence, hotel also aims to render the best training and development session
to workforce so that they can protect themselves as well as customers at the time of emergency
situation.
CONCLUSION
It can be concluded from the study that management information system helps in
providing information about the business operations so that operations can be carried out
effectively. Relax Limited is required to use multiple systems and multiple potential points of
failure so that security weaknesses can be overcome. Firm needs to implement appropriate data
repository system in order to store and record the information of travellers and thus attain
globalisation within travel and tourism business. Hospitality firm needs to provide proper safety
measures to their customers so that they can be satisfied and firm meets the defined goals
effectively.
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REFERENCES
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