Information Systems Application & Evaluation: A Tesco PLC Report

This report provides an in-depth analysis of information systems within Tesco PLC, focusing on the information needs of various functional areas such as Human Resources, Finance, Sales and Marketing, and Distribution. It describes different types of information systems including Transactional Processing Systems, Knowledge Work Systems, Office Automation Systems, Management Information Systems, Executive Support Systems, and Decision Support Systems, evaluating their suitability for different organizational functions. The report also investigates current trends in using information systems to solve business problems, emphasizing the role of these systems in enhancing productivity, profitability, and decision-making processes within Tesco PLC. Furthermore, it explores the use of information systems to generate valid and accurate information for problem-solving and evaluates alternative methods for addressing challenges in the business environment.

INFORMATION SYSTEM

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................2
P1.1 Evaluate the information needs of the different functional areas of an organisation..........2
LO2..................................................................................................................................................5
P2.1 Describe different types of Information Systems................................................................5
P2.2 Investigate the current trends in using Information Systems applications to solve business
problems......................................................................................................................................8
P2.3 Evaluate the suitability of Information Systems for different functional areas of an
organisation................................................................................................................................11
LO3................................................................................................................................................12
P 3.1 Use an information system to generate valid, accurate and useful information for a given
problem......................................................................................................................................12
P3.2 Evaluate alternative methods of solving the problem.......................................................14
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18

LIST OF FIGURES
Figure 1: Types of Information Systems.........................................................................................5

INTRODUCTION
For effective execution of various business operations in an organisation, it is the responsibility
of the organization to incorporate and understand all required information precisely. In case the
gather information is not appropriate it may yield unexpected or erroneous result. The present
report discusses about information systems in organisations. It covers various types of
information required in an organisation for it proper functionality and they employment of needs
different information systems within the organization for effective process of decisions making
associated with various business activities after information analyses. The report also discuses
about the employment of information systems for producing management information linked
with analysis of various department including sales and marketing.
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LO1
P1.1 Evaluate the information needs of the different functional areas of an organisation
Tesco PLC is a British organisation which is related to general Merchandise retail and grocery
that has services internationally. Store having more than 4 40000 stuff that’s sir millions of
customer both online or true stores this organisation operates in finance retail activities banking
etc one of the most significant factor that the organisation must consider is information that helps
in determining growth system in sustainability and future strategies as well. Various internal and
external operations using various information present four major unit 4 major units that please
important role regarding meaning of information for supporting and achieving objective and
goals of the organisation is stated below:
Human resource
In the organisation human resources management has significant role in managing employee
information regarding their personal and professional information, expectations and rights. The
department of HR effectively manage the resources by sharing enough benefit between both
organisations along with employees. The HR department must have information of the
employees so that proper training g and developmental needs can be fulfilled by the organisation.
Along with that factors of motivation can be offered and employee’s expectation with respect to
organisation can be determined eventually. The information about skills and knowledge of the
employee is needed in the organization and management so that proper strategies can be
developed and applied for enhancing productivity and profitability along with improvement of
overall performance by achieving goals more accurately.
Information related to different functional unit of the organisation is required for selecting and
recruiting candidate as per the present environment and need of the organisation. The HR
department must have information all details and documents that are president and accurate.
Information is collected mostly through meetings, internal communication, surveys etc.
Accounts and finance
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The finance or accounting department of an organisation controls the flow of finance in the
overall business system. This department is interlinked with departmental heads of various
departments so that the financial needs for developing and applying strategies can be fulfilled the
department. Tesco should have information for improving performance of the HR department
and for minimising the cost required it is the responsibility of financial department for generating
various reports and to perform data analysis so that it can help to make effective decisions
regarding fund allocation. However, for collection of data and information all the other
department must sum up the financial department stores and manages information from the
database which has information and description regarding various financial transactions this
numbers and fact present in the database are quite helpful for analysing profitability in the
business. The accounting department present in the organisation must have information from the
HR management along with marketing unit for allocating funds for performing their respective
operations. The senior management of the organisation must need information regarding finance
so that proper strategic planning and resource accountability can be done effectually.
Sale and marketing
Track PLC need to complete with various other retail organizations for its survival and
sustainability in the present market. This to gain competitive advantage the organisation needs
continuous updates. The organization must understand the current trends customer’s demands
and market scope in the department of sales in the organisation. Is responsible maintaining and
managing the sale and has to work for increase the sale rate for gaining profit. Thus the sale
department of the organization need to collect information from its regular customers through
feedbacks and surveys regarding their need, satisfaction of the service and demands. Promotion
of the organisation and new product launching or promoting the existing product and service is
done in the market. Therefore the organization has a requirement for understanding the
behaviour of customers, new tools and technology and market scope this will be effective in
increasing customer base that will ultimately lead to high profit and return. The department must
have information related to every product they retail including g there quality, type and other
feature. This organisational department must have detailed information so that they can use
suitable tool and technique for planning strategies for promoting the business as well product in
the market to attract more customers.
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Distribution
Tesco PLC has many branches all over the world thus the organisation. Need to manage a proper
distribution channel. The organisation also offers online service that means door to door product
delivery thus those channels they are operating need to have Information. Regarding g order,
product and address for reaching the customer for product delivery. The distribution channel
should have adequate information about different payment methods through which a customer
effortlessly can make payments. The distribution channels for solding the large scale require
information about different stores of the organisation in different location. For delivering a stock
to a store the distribution channel must have information about distance, location person in
authority. The information in this department is shared and store by inventory department along
with the management (Sekaran, and Bougie, 2016).
All the departments of the organisation communicate with one another for collecting
information. The functional unit of the organisation sharing informing between them for
reducing both coat and time this will be effective
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LO2
P2.1 Describe different types of Information Systems
Data can be defines ad set of values based o. Qualitative and quantitative variables. Data is
considered as the bas e for calculation, reasoning and even discussion. While information is
referred to set of systematic data that can be exacted to some kind of meaningful sentences or
phrases. For an instance, 12% of profit is data whereas the information is the organisational goal
is to increase its profit by 12% by the year end. Information system is a software tool that is
implanted and installed for managing, organising, storing analysing and processing information,
this tool is very effective to make decision and reason can also be achieve. Tresco PLC can
implement about six information system in different functional unit of the organisation business
(Marshall, and Steinbart, 2017. ).
Figure 1: Types of Information Systems
Transactional processing system
Transactional processing system this system is mostly used in departmental stores is very
effective in managing fund transfer for the selling of a product and employees payment the
transaction process system is mostly used for storing records managing and processing
transactions done by the organisation customers using a single business account the transaction
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TypesOfInformationSystemsDecisionSupportingSystemTransactionalProcessingSystemKnowledgeWorkSystemManagementInformationSystem(MIS)OfficeAutomationSystemExecutiveSupportSystem

processing system can also be used for building and maintaining proper customer relationship
and assisting them in case of queries associated with their transaction for product purchasing the
same system what’s the organisation in managing employees salary as well as transaction made
by different functional units of Tesco this information system is effective even to generate report
regarding decisions and financial statements the transaction processing system can also be
applied in the organisations execution level through which employees can effectively update
records of accounting during customer interactions through the system Tesco managers and
control the flow of capital in various business activities at different levels accurately and
automatically.
Knowledge work system
This system is implemented in the organisation for its capability to ensure integration and
availability of information and knowledge associated with the entire business operation and
activities to the organisation and employees. This in turn will be effective in achieving better
skills and abilities of the employees to expertise in their work. The organisation has to mange
proper knowledge of the workplace that will be helpful for standardising the practice of product
selling and managing the customer by maintaining proper relation among them. This system is
helpful or the organisation in business as through this system proper strategic planning and
decision can be made through systematic approaches for performing a business fu action.
Knowledge work system supports the organisation and reduces the time requirement for
completing a task and also minimises the failure risk through knowledge.
Office automation system
With an automated system in an organization various back office task such as client
communication, data management, generating reports, document preparation etc. This helps in
offering high accuracy and performance using automated system. Through, the automated
system in the organisation the productivity and performance of the employees in the back-up can
be enhanced. The regular operation of the business such as back-up, feeding, communication can
be maintained automatically through software.
Management information system (MIS)
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MIS system plays has significant role for managing the overall information that supports
managerial operations. The MIS helps the management team for making decision effectively.
Information can be processed using different computing devices and different application
software (Laudon, and Laudon, 2016). For an instance, the management can effective gather
information concerning the investment made and return achieved from functional units, this
eventually helps in understand present capabilities for attaining benefits from the upcoming
market scopes. The organization has various departmental stores, thus it can implement
management information system for both medium and senior level of management for getting
effectual returns through strategy application.
Executive support system
The organization need to manage various action and the decisions mainly for the management
units. Hence, the organisation implements different strategies and techniques for managing the
employee’s operations for generating returns and profit from their practices and business actions.
Thus, the organisation need to maintain proper executive information systems for collecting
various information from both external and internal sources that will ultimately will be helpful in
understanding and determining the organisational goals and strategies.
Decision supporting system
The organizations implements the decision supporting system for assistance to different
functional units such as marketing, management, planning, etc. This system helps the
organisation to take proper and effectual decision related to standardization of various business
operations and to support the overall organisational business (Galliers,. and Leidner,., 2014).
With the help of this information system in the organisation faster and effective decision can be
generated using the collected data. Different functional unit of the organisation collects and
manages the data in Tesco. The Decision supporting system is also helpful for the planning unit.
Softwares are installed for classifying and identifying various risk and issues which the
organisation can come across during the undertaking project process. However, the same system
can also be implemented by the management of the organisation mainly to understand the
employees need and demand for accomplishing particular pre-determined goals of marketing and
distribution in an estimated time period.
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P2.2 Investigate the current trends in using Information Systems applications to solve business
problems.
Presently the organizations implement Information systems with a purpose of achieve high
productivity and profitability. Through the application Information systems, the organisation is
capable of managing organisational information is most effective and organize manner for its
accessibility and updating (Eason, 2014). The business operation of the organisation is managed
with the help and support of various tools and application like spreadsheets, MS-words and MS-
Excel. However, the organisation has come across few issues related to management of
employee's information, customer reach, customer service, information control, analysis of
market competency and erroneous strategy predictions etc. Some of the present business trends
that are used for solving business related issued associated with information system and
applications are disused below:
Operational quality: Due to low productivity and high rate of errors, presently it has been
found that traditional business approaches, manual processing and management practices are not
efficient enough to fulfil the need and demands of both organisations well as customers
associated with TESCO (Cassidy, 2016). Therefore, business organisation is presently moving
towards digitalisation, automation, data management and more customer services. Tesco Plc. is
currently using information system and various applications for achieving operational excellence
through automation, high service productivity, and accuracy. Information system thus helps in
resolving issues of performance and productivity.
Global opportunities: With the implementation of Information system, the organizations can
effectively determine various business opportunities globally. Global opportunities includes
customer services and business scalability in which information system like synchronized
database system so that organization can collect the information from the market at the global
level to understand the presence of suppliers, distributors, supporters, and scope to establish the
business and increase product sale (Burrough, et al 2015). Information system is applied mostly
for understanding and utilising the organisational scope internationally. The decision supporting
system along with transaction processing system can be effective in resolving various issues
associated with global reach for the organisation, through generalising the cash flow in the
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organisation. This information system can be supportive for optimising the business operation
and automatically save both time and expenses required for performing them.
Business models: The organization may face various issues related to business model for
standardising it product and practices. Thus, Tesco chooses to implement various information
applications for describing the business model applied in the organisation that allows simple data
access along with user control among the employees. Business models maintain and controls
security with the organization along with resources protection for effectual carrying out of
organisational operations. Through the application of a proper business model in the organisation
various issues and risks like, access control, employee’s information security, distribution of
roles and responsibilities within the organization can be resolute (Arvidsson, et al 2014). The
implementation of Information in Tesco is mainly for managing the stuff and team members so
that the business operation cans effectively performed along with information and resource
sharing that will be helpful in minimising the work load and manual operations and will also
offer flexibility in activities to offer better quality of service to the customers involved.
New product and services: Information systems are widely used in different organizations in
different sector for introducing or launching new service or a product in the market. Information
system includes the use of various application and software tools that supports the organisation
to evolve their services and operation in the global market. Information system also ensures
proper business practices execution so that quality services and products are offered to the
customers or buyers by meeting their needs and demands. While launching a new product, the
organisation can directly reach the target market through the Information system used (Alpdemir,
2003). Issues related to understanding the current market can be resolved and the organisation
can collect precise and accurate data and information regarding customers and their behaviour,
needs, demands as well as feedbacks regarding the offered product or service. Before taking any
important decision regarding a product or service the organisation need to consider the decision
supporting system applied to understand the market scope and to attain high accuracy regarding
the application of policies and strategies within the organisation for reach and attracting more
and more customers.
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