A Case Study: IT's Impact on Business Operations at Barclays PLC

This report presents a case study on Barclays PLC, examining the crucial role of Information Technology (IT) in its business operations. It explores how IT facilitates various banking services, including mobile banking, ATMs, and internet banking, to enhance customer experience and operational efficiency. The report delves into the functions of IT within the banking sector, discussing different IT systems like Transaction Processing Systems (TPS), Management Information Systems (MIS), and Decision Support Systems (DSS). Furthermore, it analyzes networking technologies such as LAN and WAN, while also addressing ethical and social issues related to IT implementation, such as data security and the impact of technology on employment. The report concludes by reviewing the System Development Life Cycle (SDLC) phases relevant to Barclays PLC's IT initiatives, highlighting the importance of internet and digital marketing in the modern banking landscape. This comprehensive analysis underscores IT's pivotal role in Barclays PLC's success and its ability to offer competitive advantages.

Impact of Information Technology on business operations of a
<Barclays plc company>
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Executive Summary or Abstract
This report has cover case study of Barclays plc bank and explain how information
technology help this institute to provide their facilities to their customers and what are the
functions and role of IT in the banking sector.
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1.Introduction
Information Technology is the utilization of any computers, physical devices, storage,
Substructure and process to create, procedure, create , secured and transaction all forms of
the electronic data.
This report will choose Barclays plc company for this case study. IT is British
multinational Investment bank and provide financial services to people. Apart from the
investment banking , Barclays is originated into their four core business- wealth
management, Investment management, corporate banking, personal banking . This report will
examine Function of information technology in this bank and type of IT in the business. This
report will conduct whole report on IT technology in this company to understand its
important.
2. Literature Review
2.2 Information Technology and their role in Banking business
According to (Ahmadi and et.al., 2017) information technology play important role in
banking secretor. Every department of the bank use Information technology to run their day
to day activity. IT help this secretor to grow high on the scale and also help this sector to
provide better facility to their customers and gain customer loyalty. Technology has starting
up brand-new mew market, services and new products and many transportation transmission
for the finance industry. There are some example of online technology which help this sector
grow and make better experience for the customers to use banking facilities. Mobile banking
is one of them, customers can operate their bank account from their home using banking
applications. They can check their available balance and this application is link with the user
bank, so they can see every detail of their account and use their account number to credit
money in their home. The internet banking has make the users of the banks to say good by to
huge account register and sizable paper hank accounts. The e banks , which may as easy bank
disconnected the favourable services to their customers such as Credit cards, debit cards ,
E- cheque etc.
2.3 Networking Technology and their types in general
Aper point of view of (Andrade and Doolin., 2016) network technology is the case of
attached systems with the optic cable , satellite, wireless links to shift several data,
resources, communication in different part of whole world. This is uses a make
infrastructure to shift message either through networking, voice calling etc. Some size
based networks are – PAN, WAN, LAN. MAN. In the term of any purpose many networks
which are used by the people for their general purpose. They are utilized for the sending
records and file to a printer to accessing the internet. These are some of networks are –
VPN, SAN, EPN etc.
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2.4 society issues and ethics from the information technology
According to (Huang and Mamoulis., 2017) There are many ethics and social issue
occur when people use Technology in their workplace. Technology can do work in less time
and quality as compare to the human sop Technology is replacing humans and most of the
business are suing new technology to run their business activities. This affect on the people,
and they do not get jobs in the company. Technology implementation can take time and
money both because implementation of the technology need huge amount of money and
company's have to provide training to their employees to understand how this technology
work.
2.5 The grandness of Computer network and Internet in business in general
As per view point of (Isberg and et.al., 2016)Internet has very important role to make
any business successful, without using internet in the business company cannot achieve
higher competitive advantages, and they will not able to run their business activities. There
are various use of internet in the business and make their business more effective . Digital
marketing, internet banking, e-commerce business models of the business run with the help
of internet and these tools are important for every business.
3. Analysis and Discussion
3.1 Role of IT in the given business
Barclays plc is British multinational bank, so they are having customers forth the
world who deposit their money (Li, S., Xu and Zhao., 2018). They have using information
technology in every department of the bank which makes easy for the customers to get
services from them, and they can experience better facilities in the Barclays plc. Here are
some information technology used by the Barclays plc-
Mobile banking
Barclays plc company provide mobile banking facility for their customers, so they
can see their account detail from their home. They can use those applications to credit and
debit money wherever they need. This make easy for the customers to use banking facilities,
and they will not have to go to the bank to see their baking details and other work.
ATM
Most of the banks are having their ATMs in different places so customers can debit
money from the bank in cash (Noble., 2017). Barclays plc have their ATMs in all over the
UK so customers can Withdrew their cash wherever they want. There are some other
countries where they provide these facilities.
Computers
Computers are commonly used in the banks and Barclays plc bank is having
computers in every department. This helps to make their work easier and provide fast
services to customers. Barclays plc have their customers in all over the world and it is
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important for them to secure their detail and it is impossible for them to carry and secure
their detail in documents. Customers make this work more easy because in a computer they
can search any customers detail in seconds, and they can provide them their information fast.
3.1.1 Kind of different IT Systems which are used in chosen business organization.
Management method is set of element which work jointly to collect , operation,
dislocation the message to support companies decision-making (Theorin and et.al., 2017).
There Three information system which are used by Barclays plc in their bank-
Transaction processing System (TPS)
Transaction processing method are the message which are used by the Barclays plc
company which processes data resultant from the occurrence of enterprise act. This
transaction are performed in two different ways in this company which are online
transactions which are commonly used in the banking sector and batching processing.
Management Information System (MIS)
Management information method is planned to take comparatively raw data
addressable through with a transactional processing system and change over them into the
arranged form for the manager of Barclays plc company, usually in report format.
Decision support system (DSS)
Decision support system is an interactional IT system which is used by the Barclays
plc employees in their workplace. This system provides useful information, data
manipulating tools and models to assist in making the decision in a semi- structured and
unstructured situation.
3.2 Types of Networking Technologies that used in the selected business
There are many kind of computer communication system exist, it's not that easy to
analyse difference in all the networks, most of the networks are with similar name. There are
some various kind of customer network which can be defined by their purpose and their
sizing. Size of any network can be measured by the geographical area they inhabit and the
numbers of customers which are part of those network (Trantopoulos and et.al., 2017).
Networks can covert thing from a handful of devices within a individual room to millions
of devices distributed crosswise the whole world. Barclays plc is also using some LAN and
WAN network technology in their business. This is because they have having large number
of employees in the company and this network system cover their area properly.
LAN
LAN is kn own as local area network which interconnect within the limited areas.
Barclays plc is using this network so they can connect their computers with the intranet and
run their all activities.
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WAN
WAN is known as Wide area network, optimization of this network is necessary for
Barclays plc company because it is financial institution and This helps to cover their other
branches to carry out daily functions.
3.3 Ethics and social issues in chosen business
There are many ethical and social issues Barclays plc bank is facing one of them is
implementation of any new technology trend in the workplace which takes long time and
also need huge investment to implement technology in the workplace. In the banking sector
every bank use computer to run every transaction and details of the customers and this data
can be stolen by the employees who are working in the bank, or they can also leak data
related to the company which can be benefit for the other bank, and they can take
competitive advantages in the banking industry. Criminals gaining their access to the credit
information which can lead customers of Barclays plc to financial losses and it can also
affect to this company (Walden., 2019). Nowadays its easy for the criminals to access
information for the companies like they can post inappropriate job content on social media
which can lead them to loss of business for Barclays plc.
3.3 use of internet in the organization
Internet plays major role in Barclays plc because they are multinational Bank and
their customers are connected through the internet. New which are used in the company are
work with the internet. This bank offer online banking to their customers, so they can pay
their bills and payment, and they check account transaction ion their websites. Barclays plc
bank also allow their customers to deposit their checks by taking picture, and they have to
upload in the mobile app of Barclays plc.
Pay online bills
Account holders in Barclays plc can use online application or their mobile app to pay
their bill. It makes simple for the customers to use this features and mobile application of
this bank also allow account holders to clear their checks on application which means they
do not need to the bank. This applications are run by the internet and without internet it will
Barclays plc bank cannot take competitive advantages.
Manage account details
Employees whop are working in Barclays plc bank manage account on the customers
and for this they need high speed internet so there is no proper management of the accounts
without using internet.
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3.4 stage of system development life cycle
The system development life cycle modify Barclays plc bank to change a newly
formed task into the operational once (Wang and et.al., 2017). It is used to module and
provide a framework non-technical and technical activities to deliver a quality and proper
system in Barclays plc bank, so they can fulfil the business expectation or manage their
companies decision-making progression. Here are 7 phase of SDLC -
Planning
IN the first step Barclays plc bank have to find out the scope of problem, and they try
to find proper solutions. It can include Time, benefits etc.
System analysis & requirement
Another phases are used to consider the financial requirement of companies particular
project or their solution. In this phase system analysis also take place or analyse of the new
system and how this new system will fulfil the expectation of this company.
System design
The 3rd phase account the essential features , description and business activity which
will help to meet the function's requirement of the new method so company can use it to
provide benefits to their customers and increase their operational efficiency.
Development
This is phase where actual activity begins (Ahmadi and et.al., 2017). Evolution phase
Marks the end of the initial subdivision of the process. In the step-up of this phase specify
the beginning of production.
Integration & testing
5th phase phase include the systems like system testing and integration where
company test the system properly.
Implementation
In this step company write down the important coses and remove old system and
implement new system in their workplace.
Operational and maintenance
the last phase is when company can all right tune the method, if they wishing to
boost presentation and add few ability or fitting additional user requirement.
4. Conclusions
As per the report has been Analysed use of information technology in Barclays plc
bank. This report help know roles and function of information technology in this bank and
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how it helps them to take competitive advantages in the banking sector. This report also has
been discuss information system types and which type of information system is used by
Barclays plc bank. It has been briefly explained role of internet in this bank and it has been
concluded System Development Life Cycle.
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5.References
Books and journal
Ahmadi, H. and et.al., 2017. Hospital Information System adoption: Expert perspectives on
an adoption framework for Malaysian public hospitals. Computers in Human
Behavior.67. pp.161-189.
Andrade, A. D. and Doolin, B., 2016. Information and communication technology and the
social inclusion of refugees. Mis Quarterly.40(2). pp.405-416.
Huang, Z. and Mamoulis, N., 2017. Heterogeneous information network embedding for meta
path based proximity. arXiv preprint arXiv:1701.05291.
Isberg, V. and et.al., 2016. GPCRdb: an information system for G protein-coupled
receptors. Nucleic acids research.44(D1). pp.D356-D364.
Li, S., Da Xu, L. and Zhao, S., 2018. 5G Internet of Things: A survey. Journal of Industrial
Information Integration.10. pp.1-9.
Noble, D. D., 2017. The classroom arsenal: Military research, information technology and
public education. Routledge.
Theorin, A. and et.al., 2017. An event-driven manufacturing information system architecture
for Industry 4.0. International Journal of Production Research.55(5). pp.1297-1311.
Trantopoulos, K. and et.al., 2017. External knowledge and information technology:
Implications for process innovation performance. MIS quarterly.41(1). pp.287-300.
Walden, J., 2019. Trading, profits, and volatility in a dynamic information network
model. The Review of Economic Studies.86(5). pp.2248-2283.
Wang, Y. P. E. and et.al., 2017. A primer on 3GPP narrowband Internet of Things. IEEE
Communications Magazine.55(3). pp.117-123.
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