Impact of ICT on Courier Company Operations and Efficiency

This report examines the application and advantages of Information and Communication Technology (ICT) within the context of a courier company. It begins by defining ICT as the integration of computer networks and telecommunications systems, highlighting its significance in managing and transmitting data securely. The report then delves into the specific use of ICT in courier services, emphasizing its role in handling large volumes of data, improving communication, and ensuring cost-effectiveness. Key benefits discussed include reduced costs, enhanced communication between the organization and its clients, increased service availability, and improved data security and privacy. The conclusion summarizes the importance of ICT in streamlining courier operations, mitigating data loss risks, and improving overall efficiency. The report provides a clear overview of how ICT can be a major asset for courier companies by improving their services and operations.

Running head: IT MANAGEMENT ISSUES
IT Management Issues
Name of the Student
Name of the University
Author’s Note:

Table of Contents
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
ICT in Courier Company.......................................................................................................3
Benefits of Information and Communications Technology in Courier Company.................4
Conclusion..................................................................................................................................4
References..................................................................................................................................6

Introduction
ICT or simply Information and communications technology is the extension of IT or
information technology, which eventually strains on the complete amalgamation of all types
of computer network and telecommunications (Holtshouse, 2013). This assimilation of the
systems of a computer network with telecommunications by utilizing a unified system of
cabling and signal management is known as ICT.
This report provides a precise description on value as well as usage of ICT in any
particular courier company (Bilbao-Osorio, Dutta & Lanvin, 2013). This report even
discusses about the use and benefit of information and communications technology in the
regular business operation of that company.
Discussion
ICT in Courier Company
The courier companies usually operate in all sectors and in places throughout the
world. Any type of package or letter can be easily sent by taking help of a courier service
(Bloom et al. 2014). The main benefit of this courier service is that it does not remain
restricted in one place; rather package or letter can be sent anywhere worldwide. Moreover, it
is sent with great speed and the time consumption is extremely less.
Information and communications technology is utilized for retrieving, manipulating,
storing and even transmission of data. Any type of operation can be done with utmost
security and there is no limit for the data amount (Rice & Leonardi, 2014). Any courier
company has to deal with bulk data and therefore, they should utilize such a technology that
would useful to them. All types of wrong or erroneous data can cost a lot for the company

and the package or letter can be misplaced. ICT could be a major help in this scenario as it
helps in dealing with bulk data (Holtshouse, 2013). The only thing that the courier service
will have to do is the linking of database and computer network with telecommunications.
The complexity of data management would be less due to this and they would be able to do
their work accordingly.
Benefits of Information and Communications Technology in Courier Company
A courier company would be extremely benefiter if they will opt for ICT in their
everyday business operation. The most significant benefits are given below:
i) Inexpensive: The most significant benefit of ICT in a courier company is its cost
effectiveness (Bilbao-Osorio, Dutta & Lanvin, 2013). This type of technology is extremely
cheaper and thus could be easily afforded.
ii) Increased Communication: The second benefit of ICT in a courier company is that
it increases communication between the organization and its clients.
iii) Great Availability of Service: The third important benefit of ICT in any particular
courier company is the great availability. The clients can connect or contact them all the time
worldwide.
iv) Privacy and Security: Security and privacy are again one of the most important
benefits of information and communications technology in any courier company (Bloom et
al. 2014). The data with which they deal are extremely secured and the privacy is high.
Conclusion
Therefore, conclusion can be drawn that, the assimilation of computer network and
telecommunication system can be termed as information and communications technology.
This type of technology can be used in all the business operations in an organization. The

cost as well as complexity of the data management is solely mitigated with ICT. Various
courier companies use ICT in their regular business operations for mitigating the risks of data
loss. This report has given a simplified description about the various benefits of usage that a
courier company can obtain from ICT.

References
Bilbao-Osorio, B., Dutta, S., & Lanvin, B. (2013, April). The global information technology
report 2013. In World Economic Forum (pp. 1-383).
Bloom, N., Garicano, L., Sadun, R., & Van Reenen, J. (2014). The distinct effects of
information technology and communication technology on firm
organization. Management Science, 60(12), 2859-2885.
Holtshouse, D. K. (2013). Information technology for knowledge management. Springer
Science & Business Media.
Rice, R. E., & Leonardi, P. M. (2014). Information and communication technologies in
organizations. The SAGE handbook of organizational communication: Advances in
theory, research, and methods, 425-448.