The Role of ICT in Modern Courier Service Business Operations

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This report investigates the significant role of Information and Communication Technology (ICT) in the day-to-day operations of courier companies. It highlights how ICT, including components like RFID tracking, mobile applications, and data processing systems, enhances operational efficiency and customer satisfaction. The report emphasizes the integration of ICT services to streamline communication, improve resource management, and increase marketing efficiency. The use of internet and digital storage solutions are shown to be crucial for faster data processing, reduced redundancies, and improved delivery times. Ultimately, the report concludes that ICT has revolutionized the courier business, contributing to improved financial outcomes and better service delivery. The provided references support the claims made within the report, citing various studies and case examples. The report is aimed at understanding the benefits and applications of ICT within the courier industry.
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Running head: IT MANAGEMENT ISSUES
IT Management Issues
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IT MANAGEMENT ISSUES
Table of Contents
1. Introduction......................................................................................................................2
2. Role of information and communication technology......................................................2
3. Conclusion.......................................................................................................................3
References............................................................................................................................4
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IT MANAGEMENT ISSUES
1. Introduction
Information and communication technology (ICT) can be defined as an infrastructure and
component of modern computing that increases the efficiency of communication process thereby
integrating the different telecommunication services. The role of ICT is widespread globally and
is widely implemented for increasing the efficiency of business process. The report discusses the
role of information and communication technology in everyday business operation of a courier
company.
2. Role of information and communication technology
With the increase in sophistication of the ICT, many business organizations are
incorporating ICT services in their day to day business operation. Information and
communication technology plays a significant role in providing value in everyday operation of a
courier company (Kanuna, 2013). Use of ICT in Courier Company is expected to improve the
financial outcome of the company as well. The work of a Courier Company mainly deals with
the movement of goods and services, messages, packages and mails across the world and
therefore, the use of ICT is significant. Couriers are quite distinguished from ordinary mail
services and make use of ICT for designing and implementing certain business processes, such
as use of RFID for tracking the packages or use of mobile apps for tracking the packages (Agu,
Nwoye & Ogbuokiri, 2015).
ICT in Courier Company has a critical role in collecting, processing and storing the data
that is to be transferred to its intended destination. With the help of ICT, different courier
company across the world have undergone service technology innovation that contributes to a
better time and space utility along with the improvement in operational efficiency of the
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IT MANAGEMENT ISSUES
company. Use of time tracking systems and advanced loading and unloading equipments have
made it easier to access the real time data and provide better services to the customers. The
integration of different ICT services in business helps in efficient communication of the business
provider (the courier company) with the customer (Noordin, Hasnan & Osman, 2012). This
increases the customers’ satisfaction and efficiency of the business processes. Furthermore,
proper use of the information and communication technology services increases the marketing
efficiency of the business along with proper resource management.
The use of internet has made it easier for the courier companies to keep a track of the
customers’ data and the bookings. It helps in faster data processing and reduces the redundancies
in the stored data. Thus it enhances the business process of the courier company and helps in
giving a fast delivery of the packages and letters. The use of different ICT services makes the
process of searching the process of data searching faster. The digital storage of the customer
details and the delivery details helps in storing a lot of physical space and reduces paper work as
well (Hasnan, Noordin & Osman, 2014). The communication processes becomes faster and
accurate with the help of ICT. Therefore, in short the use of ICT has revolutionized the business
process of Courier Company over the years to a large extent.
3. Conclusion
Therefore, from the above discussion, it can be concluded that there is a huge role of ICT
in day to day business processes of a courier company. It has considerably increased the
efficiency of business processes and the way of performing different business operations.
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References
Agu, M. N., Nwoye, C. I., & Ogbuokiri, B. O. (2015). Enhancing Courier Service with the
Development of an Interactive Mobile App in Android Platform. IOSR J. Mobile Comput. Appl.,
(IOSR-JMCA). e-ISSN, 2394-0050.
Hasnan, N., Noordin, A., & Osman, N. H. (2014). Six main innovation issues: A case of service
innovation of postal and courier services in Malaysia. Journal of Technology Management and
Business, 1(1).
Kanuna, L. M. (2013). The Effects Of Information Communication Technology On Financial
Performance Of Courier Service Providers In Kenya: A Case Study Of Document Handling
Limited (Doctoral dissertation, University of Nairobi).
Noordin, A., Hasnan, N., & Osman, H. (2012). Service Innovation of Postal and Courier
Services in Malaysia: Will It Lead to Customer Responsiveness. International Proceedings of
Economics Development & Research, 42, 205-209.
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