Analysis of Information Technology Issues in E-Learning Platforms

This report delves into the critical information technology issues that arise in the context of e-learning platforms. It begins by highlighting the significance and contributions of e-learning, emphasizing the shift from traditional face-to-face learning to online environments and the role of technology in enhancing the educational experience. The report then explores various tools and applications crucial for e-learning, including iSpring TalkMaster 8, Branch Track, and interactive enrollment & time-tabling systems, discussing their functionalities and benefits. Customer support in e-learning platforms is given special attention, stressing its importance for user satisfaction. Recommendations are provided for college administrators to create supportive and effective e-learning platforms. The report also discusses the evolution of technology and its impact on e-learning, underscoring the need for institutions to stay technologically updated to ensure the success of their online learning initiatives. The integration of social media, personalization, and control for learners are also proposed to improve the e-learning experience. The report concludes by emphasizing the need for colleges and learning institutions to adopt e-learning platforms and implement the recommended tools and strategies to enhance their educational offerings. The report is contributed by a student to be published on the website Desklib.

Running head: INFORMATION TECHNOLOGY ISSUES 1
Information Technology Issues
Student’s Name
Institution

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Contents
Executive summary..................................................................................................................................3
INTRODUCTION......................................................................................................................................4
SIGNIFICANCE AND CONTRIBUTION OF E-LEARNING.................................................................5
Tools and applications in e-learning.................................................................................................7
iSpring TalkMaster 8.........................................................................................................................7
Branch Track.....................................................................................................................................8
Interactive Enrolment & Time-Tabling System..................................................................................9
Conclusion...............................................................................................................................................11
Recommendations..................................................................................................................................11
References..............................................................................................................................................13

INFORMATION TECHNOLOGY ISSUES 3
Executive summary
The report talks about infusing technology into learning and in the early years of the
structure, the institutions have engrossed on getting tutors prepared for an environment
where every learner has at least one technology expedient at their fingertips. The digital
gears are engaging and inspiring learners and teachers being excited about the
variations they see in the learning industry. The one-to-one computing atmosphere
engraves the educational experience for learners. Tutors can modify learning, designing
organized activities focused on a learner’s strengths and faintness. The virtual setting
lends itself to a merged approach to teaching and the capability to cooperate with other
tutors in creating assignments that connect syllabuses so that learning is more
expressive and relevant. Various tools that assist in e-learning are well described in the
report, and their benefits also discussed which in turns helps the administration in
getting knowledge about them. These tools are well analyzed and the most effective
considered to be installed in the predetermined online platform (Graham & Sura 2014,
p87). Technology evolution in our daily lives also is entitled in the report and how the
evolution aspect plays a vital role in e-learning platform. The online platform mainly is
enhanced by the technology in the universe, and if an institution is technologically
outdated, it will be difficult to install an effective e-learning platform. Customer support in
e-learning platform also is discussed in the report and how the aspect should be
handled hence ensuring satisfaction to the users of the platforms. Colleges and other
learning institutions should install e-learning platforms in their curriculums.

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INTRODUCTION
The report below describes the creation of an e-learning platform in a college and other
learning institutions. The report finds time to explain the benefits of the e-learning
platform as compare to the traditional face-face learning platform. In creating an online
learning platform, various recommendations are described to the administration and
how these recommendations will assist in creating a supportive learning platform that
will help students and tutors in interacting effectively. E-learning is interactive in that
learners can communicate with his/her tutor, professors or other students in the same
course. Sometimes it is conveyed live, where a learner/tutor can “electronically” raise
his/her concern and interact in real time and occasionally it is a lecture that has been
recorded (Gaebel et al. 2014). There is always a tutor or professor interrelating
/communicating with learners and grading their participation, assignments and their
tests. E-Learning has been confirmed to be a successful technique of learning and
education is turning a way of life for several students/learners.

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SIGNIFICANCE AND CONTRIBUTION OF E-LEARNING
E-learning is an aspect brought about by technology evolution present in the universe.
E-learning is a platform where a particular college/learning institution where students
and tutors interact without face-face interactions. As online education emerged, so too
did the functionality of course administration systems. As the structures grew more and
more composite, they became more and more delicate, necessitating the new
managerial function of instructional upscale to manage the structures (Mourad, Tarik,
Karim & Pascal 2015, p754). Mechanism of distance learning gradually moved from
faculty to administrator as instructional inventors started dictating how online
progressions would look and purpose (Yadgar et al. 2014). Now faculty is beginning to
wrestle control back from commissioners through the use of social media such as Voice
Thread, blogs and Wikipedia. These systems can be just set up by aptitude and
students to stand-in interactivity and user-produced content that is not probable in
course management structures. Best of all, in place of spending hours supplying the
modules of a course management system, a faculty affiliate can create a blog in fewer
minutes and spend nearly all of his or her time interacting with other students.
Integrating social media platforms in e-learning is a vital aspect where students/learners
are I a position to interact with others on contents relation their learning curriculum.
Social media will provide a productive environment where students will feel free to
communicate with tutors and fellow students as it is an information platform for
communication. I tend to recommend the college management to employ social media
capabilities in their e-learning platform as it will bring reliability and availability of
students/tutors at any particular time. According to (Taylor 2017, p25) schools are

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beginning to attach social media “mortars” to their learning management systems.
GoingOn is a platform providing blogs and other methods of discussion that occur
outside of the classroom to permit collaboration amid students through the institution.
For illustration, all students in a commercial program can carry on consultations related
to business external to their precise courses. Learning Objects is another scheme that
delivers students with a “personal learning cosmos” where they can produce a blog,
share situates, and cooperate in a variety of habits with like-minded scholars. It also
permits clubs and sections to build Facebook-like sites to share info. Schools are
shifting to an LMS constructed on social media philosophies, such as Drupal. An open
basis platform, Drupal gives aptitude the flexibility to make scholar blogs the homepage
of their course, pretty than administrative functions, inspiring collaboration. Better yet,
any share of a course can be prepared to be a public entity where students can engage
in discussions with other students, faculty, or specialists in the field.
Also, it is recommended that the management allow personalization and offer control to
learners. Here college is dealing with adult learners, and they would escalate some
control over how they desire to admittance into their courses. Instead of obliging
learners to trail a pre-designed linear track, the college can provide learners numerous
options from the course dashboard. Classically, any course starts with the basics and
goes on to the pits of the subject as the course develops through modules or
programmes. There may be students who do not need to go through the fundamentals.
For such learners, it assists in giving them an option to hedge to an advanced
component, rather than imposing them to go over every subject. At most, the

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administration may require a qualifying test that determines if the student is ready to go
to the advanced course section (Shurygin & Krasnova 2016, p1748).
Tools and applications in e-learning
Customer support in e-learning platform is a vital aspect that requires high consideration
to help the associate function appropriately. Customer support care is an important
entity where students in our case will raise their queries regarding the learning process
thus assisting them to perform as expected (Remington et al. 2017). Tools and
applications are important entities in technology where they assist in the functioning of
any task predetermined by the establishment. In e-learning platforms likely to be
introduced in the college some tools are obligated to be integrated into the entire
platform where they will act effectively in providing required support to the platform’s
clients. The following tools are recommended employment in the college and executives
need considering them in the platform.
iSpring TalkMaster 8
iSpring TalkMaster 8 is among the tools to be installed in the platform where they will
enhance proper customer support to the students and tutors hence interrelating as
anticipated. iSpring TalkMaster 8 permits users in creating scenario-based dialogue
replications with voice-overs that emulate real-life discussions. The software comprises
a ready-made assortment of characters with diverse poses and sentiments, as well as a
site gallery. It’s also potential to upload custom imageries, for example, photos of
conversant people and surroundings. Employees acquire by choosing what to say to a
converter in a particular condition and getting a response based on their selection.

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Operators can select to imitate various circumstances, such as a phone call from a bank
customer, a face-to-face dialogue between a sales executive and a client, or even a
support chat or communication. Charismas may check operatives’ product data, ask
those perplexed queries to see if they comprehend or misread the delinquent, and even
get annoyed to test scholars in a challenging state.
Branch Track
Branch Track is another recommended tool the administration should consider in the e-
learning platform creation. It is another implement for creating scenario-based teaching
as it is a cloud-based resolution, which means that all the imitations are shaped online
in a browser (Owen 2014, p90). The drag-n-drop corrector makes it stress-free to
design a situation tree and connect and shift scenes. One can select from the built-in
arcades of characters and settings, or import his/her assets as all the characters are
submitted in different stances and emotions. Branch Track application is recommended
because apart from dialogue replications, it also permits you the creation of video-based
states. Students/tutors can shoot a few slides and install them in the branching
scenario. It’s also potential to brand the replication by adjusting the graphics to match
learner’s corporate elegance.
Administration and platform builders should enhance graphics and more compound
forms of media in the e-learning platform. Online learning can integrate a range of
content, from a more outdated material such as text, graphs, screencasts, and figures
that are relatively easy to yield. More complex customs of media such as audio, video,
timelines, and simulations may help to involve students and get them interrelating with
the available materials in the platform. Individual teachers or federal services can

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produce resources in these several formats, but whoever yields the content will need
proper skills, possessions and groundwork time (Sharma & Amjadi, E. (2017, p876). If
any resources are made readily available on the website, one must also reflect branding
and accrediting, and this is needed incorporation to the institutional rules and
regulations.
Interactive Enrolment & Time-Tabling System
The necessity to automate the physical process of lecture timetabling structure in higher
learning institution cannot be neglected (King & Boyatt 2015, p1277). Although the fact
that numerous other administrative segments of the most establishment have been
computerized, lecture timetabling is still done by hand because of its inherent problems.
Preparing a lecture timetable is a managerial responsibility that demands enormous
courtesy and effort from an organization because of its restriction satisfaction problem.
With the increase in the number of student populace, new programmes being attached
and added lecture halls, an automated time-tabling scheme are required to furnish for
this upsurge. It is recommended to apply tactics (automated) applied in solving time-
tabling. These methods include, include Simulated Annealing, Tabu Search,
Evolutionary, Artificial Intelligence and Algorithms (Fallon & Brown 2016, p54). The
automated timetabling system should be flexible to cater for all students/learners using
the e-learning planning. When an institution decides to go online, they are supposed to
move forward but not backward to traditional mode. Timetabling system needs
strategies that make sure they cater for all stakeholders present in the platform.

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The enrollment work entails the information in the consent life cycle to be accessible in
two dimensions of the student and the SA (Mihai et al. 2016). Students enter admission
information into the scheme and are capable of modifying the info within a specific
period. The info of different phases of the enrollment procedure must be preserved in
different tables in the catalog. There are tables similar to current enrollment, enrollment,
and approved registration and graduation necessities. The enrollment procedures are
outlined and coupled to these tables to set the workflow of the overall method (Bilic,
Michaud, Bayly & Ogg 2016, p526).
Assistant services like the methodology of chatbots need employment in the platform
reason that with changing informative curriculums, textbooks are substituted data-driven
and modified learning procedures. Artificial Intelligence is quickly developing in the
emergent technical world with every transient day. This speedy upsurge is enhancing
learning efficacy, redesigning learning designs while reducing high valued infrastructure
costs by fluctuating data activities to the cloud-based structure. Chatbots do have the
possible methods to change the way learners learn through the platform entirely.
Virtual assistant services are important entities in the e-learning platform where these
services play a vital role in assisting with queries that arise to various stakeholders of
the system (Clark & Mayer 2016, p76). The creation of eLearning has succeeded in the
last decade where online teaching gears are evolving to increase efficiency, link gaps
as soon as they appear. An LMS Software (LMS) is a particular platform that assists in
helping to improve eLearning capabilities, increase learner incentive, and create actual

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online learning courses. Integrating these services into the platform is mainly
encouraged since it will bring more advantages to the system. Virtual assistance
systems act as intermediary entities between the support of the platform and the
learners. These virtual systems will assist learners to have the freedom to use the
platform at any time and any physical location. Virtual systems are an important reason
that they will perform the intended tutor’s task even at wee hours of the data when the
actual tutors are asleep or unavailable. These means that they will bridge gaps that
exist of unavailable of tutors at particular times. In its most great primal description, an
LMS is an electronic learning software for management, documentation, pursuing,
reporting, and conveyance of educational courses or training agendas, especially for
enlightening institutions, test preparation cores, and even establishments for delivering
various types of training and onboarding (Berjón et al. 2015).
Conclusion
E-learning has converted an integral part of present learning starting from
undergraduate tutoring to the continuing specialized development of the practicing
specialists in the universe. Like other teaching approaches, e-learning has its strong suit
and weaknesses and require an appropriate application. E-learning has the perspective
to shift the balance method teaching to learning. Elementary computing skills are vital in
online learning a range of e-learning actions varies from electronic books to co-
ordinated project workings. Studies have revealed that the results of e-learning means
are comparable to outdated teaching methods in undergraduate learning.
Recommendations

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To be efficacious e-learning has to be joined with traditional teaching systems as a
blended method as practice in medical department contains ‘real patients’ not
‘simulated patients.’ E-learning is also frolicking an important character in the
development of advanced trainees and lifelong learning of working specialized. E-
learning has the potential to develop the teaching of course learning, if used correctly
(Agudo-Peregrina et al. 2014).

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