Information Technology Impact on Neoclinical Health Centre

This report examines the application of information technology (IT) within the context of Neoclinical Health Centre, focusing on its necessity for data management, security, and business survival. The report explores the importance of IT in recording, storing, and sharing patient data, highlighting the need for systems to prevent data breaches, such as the one experienced by Neoclinical in 2019. It outlines the requirements for implementing IT, including cost, planning, design, installation, and training, and discusses how IT can be utilized for both workers and consumers to secure sensitive information. Furthermore, the report details the advantages and benefits IT brings to Neoclinical, such as improved care quality, increased revenues, and reduced operational costs. It also addresses the risks associated with IT, including system failures and data breaches, and emphasizes the importance of monitoring and maintaining IT systems through regular updates and performance evaluations to ensure effectiveness and security. The conclusion reinforces the critical role of IT in healthcare businesses for effective operation and data security.

Information Technology
for Business

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
1. Does Neoclinical health centre need information technology.................................................1
2. Importance of information technology for survival of business..............................................1
3. Requirements needed to apply information technology in business........................................2
4. Neoclinical health centre can Use IT for workers and consumers ..........................................3
5. Advantages and benefits does information technology bring to Neoclinical health centre ....4
6. IT bring many risks to Neoclinical health centre ....................................................................4
7. Neoclinical health centre can monitor and maintain IT...........................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Information technology in business relates to the application of internet and computers to
retrieve, store, manipulate data and transmit data or information (Howell, van Beers and Doorn,
2018). It is the hardware and software used by every business to operate and manage business
data. Information technology plays an important role in every business in order to control data,
do calculation and make spreadsheets. Present report is based on information security breach in
Neoclinical which is a healthcare in Australia. It is necessary for health cares to use health
information technology to record, store and share medical history and personal information of
patients to make decision making easier, it is essential to prevent information security breach.
Report further include importance of information technology on business, benefits, advantages,
maintenance, monitoring and risk associated with the business in using IT.
1. Does Neoclinical health centre need information technology
Yes, Neoclinical require information technology in order to record, share and analyse the
data of patients. Information technology is important in healthcare industry to record patients
data like personal information, personal health problems to share information with patients and
keep record of it for future (Wu, Straub and Liang, 2015). Nowadays, it is very difficult to
manage, record and store patients data in paper and registers, information technology has made
recording and storing of data more easy. It is necessary for Neoclinical to store data in computers
to provide better care and achieve health equity. The need of IT is to improve the service of
healthcare industry by analysing the collected information which will be beneficial for both
practitioner and government. The collected data is used to formulate and implement policy to
treat patients accurately and prevent disease. Information technology is needed in Neoclinical in
order to keep the personal data safe and secure to prevent data breach. Information technology
provides a privacy and confidentiality of medical data which provides value to human being
(Sheikh, Sood and Bates, 2015).
2. Importance of information technology for survival of business
Information technology plays a vital role in the survival of business as all the data is
stored in the computers and utilized easily. Neoclinical also feels that information technology is
important for keeping the privacy, confidentiality and security of data to provide value to
patients. The main reason to keep the privacy of data is personal autonomy (to take decisions on
their own ), individuality, dignity and respect. Breach of confidential and private information
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will provide harm to patients and impact the business of Neoclinical (Sittig and Singh, 2015).
There are various technology used by Neoclinical in order to store medical history such as
electronic health record, health information technology which is used to record the the data of
patients. It is an essential technology in survival of business having vast database of patients. For
Neoclinical Information technology is important for survival such as :
 It improves care quality, productivity and effectiveness of business.
 It increases the safety and privacy of medical information of patients.
 Health information technology decrease medical error, improve medical decision and
increase accuracy and correctness or procedures.
 It is easy to communicate and share information to health cares and professionals on daily
basis and also in emergency (Sheikh, Sood and Bates, 2015).
Information technology is essential for Neoclinical to store and secure data in order to
prevent data breach. In 2019, Neoclinical was exposed in data breach, there was 10,000
Australian's medical history and personal information was exposed in large data breach of
company which have make them to participate in clinical trials (Neoclinical data breach, 2019).
Further in regular IT routine operation it was noticed that the server of company was open in last
month then company has shut down its website temporarily and confronted to Privacy
commissioner. Thus, it is important for business to hire a IT professional and make sure that the
data is safe and secured (Neoclinical exposed to data breach, 2019).
3. Requirements needed to apply information technology in business
There are various requirement needed to install information technology in Neoclinical
which are as follows:
 Cost: It is one of the most important factor need to keep in mind while installing or
purchasing any information technology in the business. Neoclinical business manager
need to conduct research and collect information about the financial and human resource
currently available to perform field operation, data analysis and storing data in computer.
Budget is prepared by the management of Neoclinical to make purchase of information
technology software (Howell, van Beers and Doorn, 2018).
 Planning: Planning is also an essential step in every business, management of
Neoclinical will analyse the current data collected and identify the need to purchase new
technology which helps in preventing data breach and keep data secure. Current software
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is analysed, it is often that software need to be modified according to the new objective.
As Neoclinical was exposed in data breach then company will be more careful in
planning to install a new software.
 Designing: In this phase Neoclinical will go through various software design which will
be suitable for their daily business operations. Also management will also take budget
into mind while purchasing a particular technology (Wu, Straub and Liang, 2015).
 Installation: After selecting a particular technology suitable for business operation
Neoclinical will install the software to record transactions, medical history and personal
information of patients. One of the software commonly used in healthcare industry is
Health information technology, it is an application which deals in the storage, sharing,
retrieval of data and make decisions.
 Training: The last step required to apply information technology is to provide training
and supervision to staff members and involve them in collecting data and recording in
software. Training is crucial element in success of a plan or programme (Sheikh, Sood
and Bates, 2015).
4. Neoclinical health centre can Use IT for workers and consumers
Organization run their business in Australia where they face critical situation due to data
breach. Personal information of patients is exposed which include their name, address, number
and other essential data. Company admitted to breach but they also said that all it happen
unintentionally, they do not want to disclose their patients personal information (Oh, Zheng and
Bardhan, 2018). In order to secure all important data or specific detail about its workers and
consumers, they need to use IT. Neoclinical health centre use information technology for
securing data of their staff, they implement new software consist with strong protective
password, that helps to secure internal information of business. Furthermore, they can use IT for
external purpose as well, as it helps to record and protect patient data. IT is used in different way
for various purpose, hence it is used for data protection. By implementing and adopting
electronic health record system business can used Information technology effectively. In this
system organization stored patient information, employees data and other details related to both.
Healthcare centre management used myriad of other applications to monitor staff performance in
term of treatment success rates which is beneficial for overall business. To protect staff personal
data is responsibility of business, which they need to complete. With the help of this system they
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can assure patients as well as workers that data related to them is secured under high protective
technology.
5. Advantages and benefits does information technology bring to Neoclinical health centre
IT systems is used by company to perform different tasks, for example they can use IT in
data breach case. With the advancement of IT systems and applications, business will be able to
secure data, share information generate revenue and reduce cost of extra expenses in operations.
When organization use information system in their organizational structure they can save money
and increase profit margin rather than before (Kruse and Beane, 2018). For example, if they
implement security software in workplace to secure and protect information of its patients, they
can reduce cost of labour. In some health care centre management hire people for managing their
consumers data which is highly expensive for them. When they implement security system,
management feed details about people and staff effectively, to complete this work they do not
need any paper work just simply enter data.
Furthermore, IT bring one more benefit to Neoclinical health centre that is increase
revenues. For example, when management provide opportunity to its patients to communicate
with health care specialist throughout video conferencing if they are not been able to come. It
drive people towards business, ensure people that they are giving the best facility to them it
helps to generate revenue and make them more popular in market.
6. IT bring many risks to Neoclinical health centre
Organization use IT system for data protection purpose, but brings different types of risks
for business that impact on their reputation and position. When software and hardware system is
failed, company can not be able to secure patients information. Sometimes, in this situation data
is not restored again which effect on security of people (Madon and Krishna, 2018). Without
individual medical data, specialist are unable to provide appropriate health care treatments which
impact on patients health.
Moreover, in system risk of viruses is one of the factor that bring many challenges for
firm to maintain privacy. When viruses is enter into IT system it destroy the whole data which is
essential for management to provide better treatments. Technical issue in software system create
critical situation, in which management need to face problems.
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Neoclinical health centre required to keep external and internal information of business
Confidentiality which is one of the its biggest responsibility. Due to hardware failure, all
confidential files is misplaced which management cannot get it back after many efforts.
7. Neoclinical health centre can monitor and maintain IT
It is very essential to maintain and evaluate the effectiveness of Information technology
in business because it assure its working conditions. Organization can maintain their IT system
effectively if they update all of them monthly which is beneficial for business (Gordon and
Catalini, 2018). Because of continual system updates, company can access current data such as
patients information, account balance etc. at any time. When they update older system,
management will get the new version of this which consist with more advanced technologies that
helps for different purpose and increase accuracy. In addition, it is important to update their
software because it contribute to work better and faster. It increase power of working leads to get
more work done in less time and also increase productivity.
Organization monitor Information technology efficiently, by analysing the profit margin
which they increase if technology used in health care treatments working well and provide better
services to their patients. When feedback of people who are taking treatment in health centre is
positive, business can monitor that IT is doing well and work perfectly without any technical
problems which is beneficial for them. If the reviews of patients is negative, management must
focus to solve their issues as soon as possible that helps to turn in positive way.
CONCLUSION
From above it has been concluded that Neoclinical health centre need information
technology because of data breach. To run business effectively, secure patients and staff data
company need to implement IT which is beneficial for them. In context of business, organization
required to apply IT for planning new programs, design new infrastructure, provide training
session to exiting as well as new applicants. Furthermore, when business implement new
technology systems they get more benefits and increase operational efficiencies rather than
before. Due to some technical problems risks of maintain privacy and security is higher, but
when management of business update system they can organized each and every function
appropriately.
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REFERENCES
Books and Journals
Gordon, W.J. and Catalini, C., 2018. Blockchain technology for healthcare: facilitating the
transition to patient-driven interoperability. Computational and structural
biotechnology journal. 16. pp.224-230.
Howell, R., van Beers, C. and Doorn, N., 2018. Value capture and value creation: The role of
information technology in business models for frugal innovations in Africa. Technological
Forecasting and Social Change. 131. pp.227-239.
Kruse, C.S. and Beane, A., 2018. Health information technology continues to show positive
effect on medical outcomes: systematic review. Journal of medical Internet research.
20(2). p.e41.
Madon, S. and Krishna, S., 2018. The Digital Challenge: Information Technology in the
Development Context: Information Technology in the Development Context. Routledge.
Oh, J.H., Zheng, Z. and Bardhan, I.R., 2018. Sooner or later? Health information technology,
length of stay, and readmission risk. Production and Operations Management. 27(11).
pp.2038-2053.
Sheikh, A., Sood, H. S. and Bates, D. W., 2015. Leveraging health information technology to
achieve the “triple aim” of healthcare reform. Journal of the American Medical
Informatics Association. 22(4). pp.849-856.
Sittig, D. F. and Singh, H., 2015. A new socio-technical model for studying health information
technology in complex adaptive healthcare systems. In Cognitive informatics for
biomedicine(pp. 59-80). Springer, Cham.
Wu, S. P. J., Straub, D. W. and Liang, T. P., 2015. How information technology governance
mechanisms and strategic alignment influence organizational performance: Insights from a
matched survey of business and IT managers. Mis Quarterly. 39(2). pp.497-518.
Online
Neoclinical data breach. 2019. [Online]. Available through :
<https://brica.de/alerts/alert/public/1270655/neoclinical-thousands-of-medical-histories-
exposed-in-data-breach/ >.
Neoclinical exposed to data breach. 2019. [Online]. Available through : <
https://www.smh.com.au/business/companies/thousands-of-medical-histories-exposed-in-
data-breach-20190807-p52euq.html >.
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