Information System and Technology Strategy Management & Acquisition

This essay discusses the importance of information systems and information technology strategy in organizations, highlighting their role in improving business communication, operation management, decision-making, and report record-keeping. It uses Tesco as a case study to illustrate these points. The essay also examines the negative impacts of improper information technology strategies, such as effects on human resources, customer dissatisfaction, and difficulties in operation management. It emphasizes the need for organizations to formulate and implement effective IT strategies to achieve their goals and objectives, improve profitability, and maintain a competitive edge in the business environment. Desklib provides access to similar essays and study resources for students.

Strategy management
and acquisition

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
Why is information system and information technology strategy important to organisation?
................................................................................................................................................3
Impact of improper information technology strategy on organisation...................................5
CONCLUSION..........................................................................................................................7
REFERENCES...........................................................................................................................8

INTRODUCTION
Strategic management can be defined as in that field of management which involve
the formulation and implementation of policies related to achievement of different goals and
objective of organisation so that the top level management of the organisation can operate the
firm by considering all resources together and achieving maximum satisfaction within the
organisation by the performance. strategic management can be defined as in that field of
management which involve the formulation and implementation of policies related to
achievement of different goals and objective of organisation so that the top level management
of the organisation can operate the firm by considering all resources together and achieving
maximum satisfaction within the organisation by the performance.
MAIN BODY
Information system: Information system in context of organisation can be defined as
social technical or organisation system which is formulated primary for collecting processing
storing and distributing the information within the organisation related to its customer as well
as other factors related to sales of the product (Chang, 2016). In relation to the organisation
information system defined as a task, people, structure and technology. Information system
can also define as an academic study which involves a system with specific reference to the
technology which involves hardware and software as a people which are used to collect filter
and process the different data related to the customers within the organisation and distributing
and using the data according to the needs and requirements.
Information technologies: It is that part of management which is used to compute, to
store, retrieve, transmit and manipulate the data and information in the form of technology by
the use of computer application. Because it help in various contest the business operations but
personalizing and increasing their use for the organisation and identify the customer
behaviour.
Why is information system and information technology strategy important to organisation?
It is important for every organisation involved information system and information
technology organisation so that it can improve at various level. In context of Tesco,
information technology information system play important role in the organisation and it is
important for the information system in an appropriate manner so that it can achieve
maximum output from its different activities and operation. In relation to the current business
environment this is impact directly on the functioning of the organisation as well as
achievement of its goals and objective in an appropriate manner by increasing the customer
satisfaction and minimising degradation of resources. There are some important factors which
will state that why information system and information technology strategy are important to
the organisation. All the factors are mentioned below:
Business communication system: information system and technology is important
within the organisation to manage better business communication. This is because
communication is essential part of the organisation and for maintaining a proper
communication it is necessary to develop a system which can assist in establishing

communication methods. In relation to Tesco, organisation has its own communication
network where the major source of communication is email which is quick and effective
method. Company also use a proper system which enables company in identifying the
communication of past time (Durodolu, 2016). This storage system enables the organisation
and its employee to identify old communication chats between employees so that a proper
system can be managed. Company also use information system which help company in
identification of feedback so that feedback can be attempt and customer satisfaction can be
increased. Effective communication always enable organisation to achieve competitive
advantage because it reduce the chances of conflict as well as help in increasing the output of
the organisation by implementing low amount of inputs in the form of resources.
Business operation management: Operation management within the organisation is
also dependent on the effectiveness and capability of information system used by the firm.
This is because by the use of a effective information system and technology within the
organisation or organisation can identify various kind of information which are in recent and
complete nature. This will allow the organisation to perform at effective level and can
increase the efficiency of different individuals but collecting the information in complete
manner and managing it for use in future times (Soler, Melero and Luzón, 2017) . In relation
to Tesco, organisation follower proper operational management information system which
enables the manager of the organisation to increase the chances of cost advantage as well as
defeating the competitors by differentiating the product of the organisation and increasing the
output from its services. organisation use a proper sales data information system which
provide It inside about the different customer buying habit and creating a customer persona
so that it can easily manage the behaviour of customer and produce the products which will
satisfy the needs of customer identification of the behaviour. This also helps in recording the
sales within the organisation and identifying the actual profit which will help in information
system management and will seem like the operation of the organisation. This is the reason
behind implementing a proper information system strategy within the organisation so that
form in easily manage its operation in current business environment as well as plan for its
future business operations.
Help in decision making: By adopting proper information technology and systems
strategy within the organisation. Organisation can also enjoy the benefit of effective decision
making process. This is because adoption of information system can help the organisation in
managing better decisions by identifying and delivering all the information which is needed
by the organisation and can lead to effective decision making. A proper information system
will help in in making effective decisions which will choose the course of action for
identification of different alternatives and performing some specific task in relation to a
particular situation (Rendon and Snider, 2019). Use of information system in technology will
help the manager of the firm to identify the accurate and up-to-date information in relation to
the choice of different alternatives regarding a particular situation and for a process of
decision making. it will help in choosing the best alternative which will be suitable to the
scenario and can be used to reduce the negative impact within the scenario. Use of business

strategy will directly impact on the profitability of the firm and will enable the organisation
and achieving its goals and objectives in an appropriate manner.
Help in keeping report records: In relation to organisation, it has to maintain
various reports and records regarding different aspects like financial and regulatory purposes
which will impact the performance of the organisation and help in identification of different
problems and correlations between different actions done by the manager and the firm in
operation (Chen, Crossland and Huang, 2016). In relation to company also keep record of
different documents revision history and communication records which will act as an
operational data for performing future activity by measuring the performance from the
current activity. By the adoption of a proper information system in technology, the
bookkeeping system get easier for the organisation and firm can easily record data for long
period and can use it at the time of requirement. This is because, there are various
information systems which enable the organisation to record the data on cloud storage and
use it at the time of requirement so that form can easily identify the behaviour of customer
and can identify its actual financial position within the market for taking different decisions.
Organisation can use information system which will prepare a cost estimate and forecast
other analysis so that company can easily take action on different indicators and manage its
progress within the market by eliminating the risk from the competitors because of proper
data recording system.
It can be identified from the above mentioned information that it is necessary for the
organisation to formulate a proper information system and technology strategy which is
helpful in various functions like building communication managing operations improving
decision making and keeping the report records. These all will facilitate organisation and
increasing the profitability and managing its functions within the business environment so
that it can eliminate competition (Venkatesan, 2017). This will also facilitate organisation in
improving functioning and saving the resources which will lead in future investment and
increasing the profitability and decreasing the cost related to the development of products and
services.
Impact of improper information technology strategy on organisation
It is important for organisation to formulate a property information technology and
system strategies which can help me in achieving its goals and objective in an appropriate
manner. But because of some management drawbacks sometime this strategy can also impact
negatively because of improper implementation and formulation before using information
system and technology. It can impact on different function of the organisation which is
discussed below:
Impact on human resources: if organisation doesn't follow the proper information
system and technology strategy within the organisation then it will face a negative impact on
the human resources of the organisation (Greve and Man Zhang, 2017). This is because HR
manager require a proper system and software which will help in in identification of different
resources as well as managing the human resources by recording their data in relevant
software. If organisation doesn't follow proper strategy regarding information technology and

information system within the organisation then it has to face difficulty in management of
human resources and identification of various related factors. HR manager will face difficulty
in managing communication with the human resources as well as also face difficulty in
recording the transactions and database for the human resources of the organisation which
will impact the performance of human resources and directly lead to dissatisfaction between
the employees because of improper procurement of all employees within the organisation.
Customer dissatisfaction: If organisation doesn't follow up good information
technology system and strategy then it has to face difficulty in satisfying its customer needs.
This is because by the use of proper information systems within the organisation a company
can get knowledge about the consumer behaviour within the market by use of different
software related to consumer data as well as sales performance. Organisation performs this
function manually then it has to face difficulty regarding manual errors which generate
because of human nature (Field, and Mkrtchyan, 2017). If organisation like Tesco use a
proper information system within the then it will helpful to the organisation reducing the
chances of human error which will impact positively on the identification of customer
behaviour and modifying the product of the organisation according to the needs and
requirement of the customer within the market. This can be seen from the example of Tesco
Australia, organisation is performing its function from longer period of time where it used to
collect the information regarding different customers in its database identification of their
behaviour through their purchasing nature (Bertrand, Betschinger and Settles, 2016). If
organisation doesn't follow a good strategy then it has to face difficulty and identifying the
behaviour of customer within the Australia and this will impact on sales of the organisation
where it cannot use a proper marketing and advertising strategies to promote its product
within the market because of improper management and low customer behaviour
identification.
Difficulty in operation management: In current time organisation is following a
proper strategy related to information system and information technology used within the
organisations operation management. This enable Tesco to perform its operation by
identification of various cost involved in each and every operation so that it can identify this
cost and can recover it from the proper pricing strategy of products (Liao, Deng and Shen,
2019). For this organisation use different kind of functions related to the information system
and technology for recording the sales and other relevant cost which is implemented by the
organisation on its different products and acquiring of these products and services. Prior to
opting this strategy, organisation is facing large number of difficulties in managing different
operations within the organisation because organisation has to use manual records which are
not appropriate for identification of each and every cost which is implemented on the
products and services offered by the organisation and different operations (Warter and
Warter, 2017). This impact negatively on the profit of the organisation as company is not able
to show the actual profit because of unidentified cost related to the manual errors. The
adoption of information technology Strategy Company used to get benefits related to
recording of each and every cost implemented on the products and services and now able to

identify the actual profit of the organisation after deducting all the costs associated with the
products and services.
Improper decision making: The major problems faced by the organisation which
can impact negatively on the decision making of the firm is that if it is not use a proper
information system strategy. Use of information strategy will directly in able the organisation
to make effective decision by choosing from different concepts related to a business
organisation or a particular situation (Ren and Li, 2017). For improving the decision of the
organisation and managing a successful business it is mandatory for the manager within the
organisation to formulate a proper information technology and system strategy which will
directly deliver benefits to the organisation in context of decision making. Formulation of
effective decision-making can be established between the organisations by the help of
different information but if these systems are not following within the organisation then it can
impact on the decision-making process and delete to the satisfaction in the employees as well
as irrelevant decision for different scenarios. In relation to Tesco, the organisation has its
existence at global level and there are various situations within the organisation where it has
to adopt up proper alternative from different alternative available to the organisation
(Elhachemi and Ahmadc, 2018). For managing a proper communication and coordination
organisation is using information technology and systems so that it can manage coordination
between different departments and make effective decisions related to the performance of
employees. This is possible because of use of proper strategy related to information system
and information technology within the organisation.
CONCLUSION
It can be concluded from the above mentioned report that information system and
information technology play an important role within the organisation for increasing the
performance of the firm as well as achieving the goals and objectives in an appropriate
manner. It can be concluded that information system and information technology are the
important part of the firm because they play different rules related to improvement of
business communication system operation management effective decision making and
recording different reports within the organisation. This is also important that organisation
should follow a sound policy and strategy related to information system and technology
because it will directly impact on the human resources as well as customer satisfaction within
the firm which will helpful to the organisation in managing the customer and increasing the
skills for hire profitability with better productivity.

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