This report provides a comprehensive overview of Information Technology Service Management (ITSM) and its application within Wipro. It begins with an executive summary highlighting the importance of ITSM in today's dynamic market, followed by an introduction that defines ITSM and its benefits. The report then focuses on Wipro, detailing its KPIs, ITSM implementation, and the benefits derived, including improved governance, security assurance, service quality, and cost visibility. It explores the adoption of ITSM in Wipro, its operating models, and its changing role within the company. The report also discusses success factors for ITSM, the future of ITSM in Wipro, and concludes with key findings and references. The report highlights the importance of ITSM in improving efficiency, cost-effectiveness, and customer satisfaction within Wipro, as well as its role in adapting to the evolving demands of the global digital market.
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