BISY3005/ISY3005 Knowledge Management Report: Case Study Analysis

This report provides an analysis of knowledge management, focusing on Infosys Technologies. It begins by defining knowledge management and its importance, then highlights the challenges and opportunities Infosys faced. The report details Infosys's 'Process Assets' initiative, explaining its implications and the approaches used for implementation, including capturing, conversion, storage, and practical application. It assesses the initiative using a stakeholder approach with six dimensions. The report also examines the 'Enterprise Capability Unit' metrics adopted by Infosys. Finally, the report concludes by emphasizing the significance of knowledge management in organizations and its successful implementation within Infosys.

Report on Knowledge
Management
Student Details

Knowledge management:
The concept of sharing and managing the
flow of knowledge and information amongst
the workforce (Gourlay, 2010). Knowledge
management is the concept of distribution of
the company’s collective perception so that
the right information reaches to the right
peoples at the right time.

Infosys technologies: are
one of the Indian multinational
corporations, which provide
information technology services and
other outsourcing services (Infosys,
2019). This company was incorporated
in 1981. The company is also listed in

Challen
ges
Poor knowledge management
Employees were not sharing
the knowledge
Several conflicts amongst
employees
Opportunities
• Increase the workforce’s knowledge
• Creates coordination amongst the s
• Increase productivity

Initiative
by Infosys
Although in recent times an evaluation
program of the company determines that
some of the employees were not
contributing and sharing the experience
and write on it, and a very small amount
of people were sharing the experience
with other employees. Hence Infosys
introduces the new process called
“Process Assets”. With this system, it
can be analysed that how senior
employees are working also there

Implications of Implementing
the System
While implementing the new system of
knowledge management, it is essential
for the company to determine the
principle and concept of them in the
field where the system is implemented
(Infosys , 2019). Often KM tools and
techniques utilized to increase
productivity, reduce expenses, and
benefit’s organizations with a higher

Implementing the
Process Assets
System
While implementing this new system, Infosys might face
some difficulties, so to analysis these difficulties, different
Knowledge management approaches can be used which are
as follows:Capturing or Acquisition
Approach
Capturing the Knowledge of the
Process Assets System might have
to deal with the problems

Conversion or Refining Approach
If the refining process is not done with
the proper knowledge, then it will
become difficult for the company to
have appropriate use of the ‘Process
Assets System’. Storage Approach
It helps in forming the bridge in
between the upstream insertion and
stages of refinement that helps in
feeding the repository and product
generation downstream stages.

Practical Application Approach
It is the most important approach for the
implementation of Process Assets System in
Infosys. As in this, the company will
practically implement the new system
(Infosys, 2019).

Assessment of Knowledge
Management Initiative
The assessment of how the Knowledge
management initiative successfully implemented
in the organization can be done with the help of
six dimensions based on the framework of
“Stakeholder Approach” (Mbassegue, 2017). It
has been explained in the following paragraphs.