INFT 1004 - Interface Design: Smart Aged Care Facility Assignment 1

This document presents the Phase 1 analysis of a smart aged care facility design project, likely for an INFT 1004 Interface Design course. The assignment focuses on understanding user needs and defining system functionalities through the creation of detailed user personas. The project outlines various functionalities, including mobile SOS buttons, smart wristbands for health monitoring, intercom systems, and automated features like blinds and lighting control. The analysis includes a brainstorming session to identify key activities and the different user roles (residents, staff, visitors, and third-party experts), followed by a detailed PACT (People, Activities, Context, Technology) analysis. Nine distinct user personas are developed, each with a persona author, name, role, hardware/software experience, activity experience, frequency of use, and key interface design requirements. The personas cover a range of users from residents with varying levels of technological proficiency to nursing staff, receptionists, security personnel, and management, ensuring a comprehensive understanding of user needs and potential challenges in the design of the smart aged care facility.

INFT 1004– Interface Design, Interaction and Experience
Assignment 1
Smart Aged Care Facilit
y
___
[Group Member]

2
Phase 1. PACT/Personas
Introduction
Brainstorming Session
Functionalities:
For specific patients:
Mobile SOS button attached to a lanyard.
For patients who are at risk of heart failure:
Have a smart wrist band that checks blood pressure, BPM, blood sugar.
For Staff:
Intercom system to contact a nurse/staff member.
Food ordering system.
Automated Features:
● Automated blinds
○ Will help the patients get more natural light into their daily schedule
● SOS button
○ Will provide a sense of safety and help to the patients and staff
● Bed movement control
○ Will help patients that have limited mobility be more independent
● Motion sensor lights
○ Will allow patients that have limited mobility or limited sight to not worry about h
aving to switch on the light
● Smart light bulbs
○ Gives the patients more control over their atmosphere
● Air conditioning control
○ Allows patients to control their own atmosphere more easily
● Timer/alarms to remind residents to take medication or other tasks

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○ To help patients that have alzheimer's or dementia function more independently
● Remote control for entertainment systems
○ To allow patients to have control over their own entertainment easily
Activities:
● Patients taking medication
● Patients having medical trouble
● Patients eating/drinking
● Cleaning services
● Patients watching entertainment
● Keeping patients secure
● Groundskeeping
● Food delivery
● Staff medical services (distributing medication to patients)
● Third party experts helping the mental and physical health of patients
Formal PACT Element Analysis
Lists of Personas
Residents
1. John
70
Bad with technology
Walks with a walking stick
2. Susan
72
Bad with technology, but very enthusiastic about learning it
Poor eyesight

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Nursing staff
3. Emmy
40
2 years working as a nurse
Familiar with technology equipment
4. Amy
38
3 years working as a nurse
Not good at technology, very happy to learn about new technology
Receptionist
5. Marcus
22
Good at technology
Very patient
High communication skills
Security
6. Jack
35
5 years working in security
Good at technology
Groundskeeper
7. Willy
49
Not good at technology
Does not see a use/indifferent about the new technology
Management
8. Jarrod
51
Very good at technology
Visitors
9. Megan
35
Daughter of one of the resident
Not very Familiar with technology

5
Third party experts (outside help):
10. Billy
23
First aider
Familiar with technology
Persona Overview
Persona Author: Stephan Pring - prism003
Persona Number: 1
Persona Name: Marcus Position/Role: Receptionist
Hardware Experience: Good experience previously using computers and portable tablets/phones.
Software and Interface Experience: Good experience with Windows and Android interfaces. Sligh
tly experienced in using apple products.
Experience with Similar Products: No experience with similar products. New to integrated/smart s
ystems.
Activity Experience: Lots of previous experience as a receptionist dealing with people, very patien
t. Lots of experience entering information into a database.
Frequency of Use: Multiple times per day, whenever interacting with a resident or staff member.
Key Interface Design Requirements that Profile Suggests: Ability to organize maintenance work
ers for issues. Ability to allow people to check in and check out as a visitation service. Ability to chec
k in and out residents.
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Basic knowledge of how to input data into a data
base.
Already has previous experience as a receptioni
st entering data into a database.
Need to be able to type quickly to enter data into
the system while talking to people.
Very fast typer, lots of experience in typing infor
mation quickly.
General knowledge of how to use basic technolo
gy interfaces.
Has plenty of experience using both windows an
d android based systems.

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Persona Author: Stephan Pring - prism003
Persona Number: 2
Persona Name/Age: Willy,
Hardware Experience: Not much experience at all using any type of technology. Very little experie
nce using a computer. No experience using portable devices.
Software and Interface Experience: Very little experience using a windows computer to send ema
ils. Still uses a non-smart phone.
Experience with Similar Products: No experience at all with a similar product.
Activity Experience: Plenty of previous experience in groundskeeping. Loves to work in the garde
n.
Frequency of Use: Very rarely interacts with the system. Mostly only uses it for scheduling duties/t
asks.
Key Interface Design Requirements that Profile Suggests: Calendar for scheduling purposes. U
ser specific timetables.
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
General groundskeeping skills Lots of previous experience and knowledge abo
ut groundskeeping tasks
General knowledge of how to use basic technolo
gy interfaces.
Very basic knowledge of technology interfaces,
not much previous experience.
Knowledge of how to use a timetable/schedule Works very well with a schedule.
Knowledge of how to log in to a device and view/
edit schedules.
No experience in virtual schedules.
Persona Author: Aiden Tesolin - tesay007
Persona Number: 3
Persona Name/Age: Jarrod, 51 Position/Role: Management
Hardware Experience: Has a high amount of experience using computers, and is proficient at typin

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g and basic computer operations. He also have experience in using office equipment like printers, p
hotocopiers, scanners and fax machines.
Software and Interface Experience:
Jarrod is proficient at using microsoft office software like word and excel.
Experience with Similar Products: At a previous job Jarrod gained experience with working on a l
arge scheduling and mailing system in an office environment.
Activity Experience: He is experienced in organising people, and creating schedules for employee
s to follow. Has also managed the day to day logistics for an organisations for a number of years.
Frequency of Use: Jarrods interaction with the system would be heavy, as he will be using it every
day for almost all his daily tasks.
Key Interface Design Requirements that Profile Suggests:
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
People management skills . He already has a high amount of experience in d
ealing with employees and appropriately delegati
ng tasks.
Basic computer skills. He has a high amount of past experience with th
e programs and software that he uses regularly,
but little experience in using other computer syst
ems.
Good business and finance knowledge Has a large amount of past experience in busine
ss practices, marketing and finance.
Persona Author: Aiden Tesolin - tesay007
Persona Number: 4
Persona Name/Age: Jack, 35 Position/Role: Security Guard
Hardware Experience: Using mobile devices, using computers, using electronic doors and locks, a
ccessing and controlling security cameras.
Software and Interface Experience: Efficient at using basic phone/computer functions, such as e

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mails, messaging.
Experience with Similar Products: Never used an integrated system before.
Activity Experience: Has been working as a security guard for a number of years, and has good w
orking knowledge of security practices.
Frequency of Use: Jack would have a moderate use of the system, mostly to monitor cameras in p
ublic areas, and to control security gates/doors into sensitive areas, like medical rooms.
Key Interface Design Requirements that Profile Suggests: Timetable / Scheduling system and i
ntegrated security systems for cameras etc.
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Knowledge on how to access and use security e
quipment.
Knows how to operate and access the security c
ameras.
General knowledge of the sites grounds and facil
ities.
Has worked at the age care facility for over a ye
ar and is familiar with the site.
Knowledge of security procedures and protocols. If familiar with the current security procedures an
d protocols, but has never put them into practice.
Persona Author: Kaixin JI - jiyky001
Persona Number: 5
Persona Name/Age:
Billy
23
Position/Role:
First aider
Hardware Experience:
Familiar with technology, has experiences with new technology products, such as smartphones, co
mputers, gameplays and first aid equipment’s.
Software and Interface Experience:
Has experiences with both ios and Android systems and different kinds of interfaces especially medi
cal equipment interfaces.

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Experience with Similar Products:
Had tried smart home products once and has knowledge from hospital and first-aid operation syste
ms.
Activity Experience:
Has received emergency calls and drove out the ambulance; asked for the resident’s health record.
Frequency of Use:
Few times only when received the emergency call.
Key Interface Design Requirements that Profile Suggests:
Emergency call button, patient health records and health tracks.
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Basic computer/interface skills He already has.
Persona Author: Jiani Fan - fanjy033
Persona Number: 6
Persona Name/Age: Amy/38 Position/Role: Nursing staff
Hardware Experience:
Adequate experience using portable devices such as tablets, smart phones, etc..
Software and Interface Experience:
Familiar with Android and IOS interfaces.
Experience with Similar Products:
Had experience with Similar Products as she worked in a high-level hospital before.
Activity Experience:
Lots of experience as a nurse and has good communication skills. Kind to residents and efficient to
work. Ability to use different kinds of portable devices for check residents’ health conditions and curr
ent status.
Frequency of Use: Uses frequently every day
Key Interface Design Requirements that Profile Suggests:
Resident health status detector, heart attack emergency alarm.

10
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Communication skills
Multiple interfaces skills
High level

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Persona Author: Jiani Fan - fanjy033
Persona Number: 7
Persona Name/Age: Susan/72 Position/Role: Resident
Hardware Experience:
Very little experience with computers or any other portable devices and she has no knowledge abou
t the modern devices operations.
Software and Interface Experience:
Had experience using Windows and Android interfaces. She is only able to do basic phone picking
up functions.
Experience with Similar Products:
Tried to use other smart phone functions.
Activity Experience:
She was a bookkeeper before moving into Aged Care house as a resident. She is very enthusiastic
about learning technology but there is no one could teach her and she has a poor eyesight.
Frequency of Use: Few times per day
Key Interface Design Requirements that Profile Suggests:
Smart light bulbs for her poor eyesight and SOS button
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Basic knowledge about smart portable devices Very little.

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Persona Author: Hadi Nawroozi – nawhy003
Persona Number: 8
Persona Name/Age: John/70 Position/Role: Residents
Hardware Experience:
Very bad with modern technologies and cannot deal with smart devices. John does not have any kn
owledge about the modern devices that are used in the
Software and Interface Experience:
John has very bad experience about the technologies and does not have any experience with interf
ace and software. Only uses a basic phone for call receiving and making calls. Takes help from oth
ers for using the modern technologies.
Experience with Similar Products:
Does not have any experience with similar kind of products. Uses only a basic phone only for voice
communication over calling.
Activity Experience:
Experience with the Smart Aged Care is almost zero. As he walks with a stick, cannot move fast fro
m one place to another. But, still cannot learn the automated technologies of the system.
Frequency of Use:
Works with the technology very often as he cannot use them without someone’s help.
Key Interface Design Requirements that Profile Suggests:
Using of SOS button because of the physical condition, bed movement control, timer alarms, remot
e control for entertainment and motion sensor lights.
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Knowledge about the modern technologies The user does not have any knowledge about th
e modern technologies. Cannot use any modern
technology.
Knowledge of the smart devices in Smart Aged
Care
No experience at all. Takes help from others for
using the smart technologies.
Persona Author: Hadi Nawroozi – nawhy003
Persona Number: 9

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Persona Name/Age: Emmy/40 Position/Role: Nursing Staff
Hardware Experience:
Does not have any experience about the modern technologies. Having 2 years of experience, she i
s not familiar with the modern equipment. But is very enthusiastic to learn about modern technologi
es.
Software and Interface Experience:
Has very little knowledge about the software and the interfaces such as android interface or Windo
ws interface.
Experience with Similar Products:
Uses a modern android phone and have learnt recently about the applications of the system. Somet
imes find difficulties in learning the apps.
Activity Experience:
Being a nurse for 2 years in Smart Aged Care have learnt about some technologies in the system.
Very much interested to learn about modern technologies that are used in the system. But being a s
low learner, even after two years in the system she has not yet learnt all the technologies.
Frequency of Use: Uses the technologies in the system all over the day.
Key Interface Design Requirements that Profile Suggests:
Intercom interface, staff medical services, monitoring system of the patients
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Knowledge about new modern technologies Does not have any knowledge at all, but is enthu
siastic to learn about them. Uses an android pho
ne with basic applications in it.
Knowledge of the smart devices in Smart Aged
Care
Does not have any knowledge when appointed.
But gradually gained knowledge about some tec
hnologies in the system.

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Persona Author: Kaixin JI - jiyky001
Persona Number: 10
Persona Name/Age:
Megan
35
Position/Role:
Daughter of one of the resident
Hardware Experience:
Only has used smartphone and simple computer skills for example using office 365 and internet.
Software and Interface Experience:
Only has experience with ios system and some simple computer applications.
Experience with Similar Products:
None
Activity Experience:
Asked for visiting, recent conditions, and picking up resident back home for special days.
Frequency of Use:
Twice or three times a month.
Key Interface Design Requirements that Profile Suggests:
Resident health records, video calls, Frequent visitor records.
Knowledge & Skills Table
Knowledge/Skill/Required User Already Possess?
Interface use skills Not yet possessed
Basic technology knowledge She already has.

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Activities Lists
Activity Table
Author Activity
#
Related To Pe
rsona #
Comments
Stephan Pri
ng - prism00
3
1 1 Check in visitors
Stephan Pri
ng - prism00
3
2 1, 3 Schedule a maintenance worker to fix an issue
within the facility.
Aiden Tesoli
n -
tesay007
3 3
Aiden Tesoli
n -
tesay007
4 4
Kaixin JI- jiy
ky001
5 5 Answer the emergency phone and drive out the
ambulance
Kaixin JI - jiy
ky001
6 5 Ask for the resident’s health record
Kaixin JI - jiy
ky001
7 10 Request for visiting
Kaixin JI - jiy
ky001
8 10 Pick up the resident back home for special day
s
Stephan Pri
ng - prism00
3
9 1 Check out visitors
Aiden Tesoli
n -
tesay007
11 4
Jiani Fan -
fanjy033
12 6 Check health status of residents and servicing
medicines
Jiani Fan -
fanjy033
13 6 Daily communicate with residents and get healt
h feedback
Jiani Fan -
fanjy033
14 7 Get relax and take medicines on time

16
Hadi Narwo
ozi – nawhy
003
15 8 Takes medicine and food at right time, takes re
st and sometimes moves around slowly.
Hadi Nawro
ozi – nawhy
003
16 9 Takes care of the patients and provides service
when the patients or resident’s needs.
Activity/Context Detail Table
Author Activity # Task Frequency Display Requ
irements
Input Requiremen
ts
Comments/
Specific Use
r?
Stephan
Pring - pri
sm003
1 Check in visi
tors
Multiples tim
es per day
Input system t
o enter inform
ation into a da
tabase
Input the visitor’s d
etails, and who the
y are visiting.
Receptionist
Stephan
Pring - pri
sm003
2 Schedule/ or
ganize maint
enance work
ers
Once a week Daily timetabl
e displaying s
cheduled servi
ces/ appointm
ents
Input new appoint
ments. Adjust previ
ously entered appo
intments.
Receptionist,
Management
Aiden Te
solin -
tesay007
3 Set employe
e work sche
dule timetab
le
Once a mont
h
The manager
needs a timet
able template
to fill out.
Input employee na
me and type. Work
shift time and date.
Adjust previous ent
ered shifts.
Management
Aiden Te
solin -
tesay007
4 Lock all medi
cal rooms at
the end of th
e day.
Once a day The Security
Guard needs
a card or key t
o lock the doo
rs.
An input to ether lo
ck or unlock the do
ors.
Security Gua
rd.
Stephan
Pring - pri
sm003
9 Check out vi
sitors
Multiple time
s per day
Display all use
rs who have c
hecked in duri
ng that day wh
o have not ch
ecked out. All
ow visitors to
sign out
Visitor uses their si
gnature to show th
ey have signed out
of the facility and re
turned their pass.
Receptionist.

17
Aiden Te
solin -
tesay007
11 unlock all me
dical rooms
at the start of
the day.
Once a day The Security
Guard needs
a card or key t
o unlock the d
oors.
An input to ether lo
ck or unlock the do
ors.
Security Gua
rd.
Jiani Fan
-
fanjy033
12 Check health
status of resi
dents
Multiple time
s per day
Display heart
beat rate and
blood pressur
e of all high-ris
k residents
Input residents’ na
mes or ID
Nursing staff
Jiani Fan
-
fanjy033
13 Communicati
ng with resid
ents
Multiple time
s per day
Enter daily me
ntal and physi
cal feedback o
n the system
Input detailed feelin
g of residents
Nursing staff
Jiani Fan
-
fanjy033
14 Take medici
nes on time
Two times pe
r day
Time alert Input time schedule Resident
Kaixin JI
- jiyky00
1
15 Check reside
nt out for a s
hort term
Multiple time
s per day
Validation, sch
edule time
Visitor information,
resident name
Receptionist
Kaixin JI
- jiyky00
1
16 Check health
record of resi
dent and con
nect to the re
sident
Multiple time
s per week
Resident’s he
alth record, vi
deo call, photo
gallery
Guardian’s login de
tails
Guardian/Visi
tor
Kaixin JI
- jiyky00
1
17 Receive eme
rgency call a
nd look up p
atient’s healt
h status
Several time
s per month
Destination ad
dress, patient’
s health statu
s,
Message from
the age care h
ouse
Third party’s login
detail
First aider
Aiden Te
solin -
tesay007
18 Place orders
to refill or rep
lace used ge
neral medica
tion.
Once a mont
h
The current st
ock level and t
he supplier’s n
ames and det
ails for all med
ications.
The amount to be o
rdered of each type
of medication.
Management
Hadi Naw
roozi – n
awhy003
19 Takes medic
ine and rest
on specified
time
Uses someti
mes
Uses the time
r, automatic b
ed movement,
motion sensor
light
Gives the schedule
of activities they do
es.
Residents

18
Hadi Naw
roozi – n
awhy003
20 Provides the
resident med
icines on tim
e and caring
services they
wants
Uses may ti
mes a day
Current status
of patients an
d residents.
Feedback given by
the residents and o
ther issues of the p
atients.
Nurses
Contexts List
Context Detail Table
Author Context # Activity # Comments
Stephan
Pring - pri
sm003
1 1 This activity occurs whenever a visitors enters the re
ception and would like to receive a visitors pass to vi
sit a resident.
Stephan
Pring - pri
sm003
2 2 This activity occurs when the user notices a need for
a maintenance worker to be called to maintain/repair
part of the facilities. The appointment would be made
and scheduled into the system.
Aiden Tes
olin -
tesay007
3 3 Management would need to set a timetable for the e
mployees work shifts once a month into the timetable
of the system, so the employees can check when the
y are working anytime.
Aiden Tes
olin -
tesay007
4 4 To stop access to sensitive medical equipment as we
ll as medication, the doors need to be locked up at th
e end of every day.
Stephan
Pring - pri
sm003
5 9 This activity occurs when a visitor is leaving the facilit
y and checks back out and hands back in the visitors
pass.
Jiani Fan
-
fanjy033
6 12 This activity occurs multiple times daily. It is importan
t to check health status of residents. If there is any th
ings happened, nursing staff could get to help immed
iately.
Jiani Fan
-
fanjy033
7 13 This activity occurs multiple times daily. Get informati
on directly from residents instead of the smart detect
ors. Update health information and track residents’ st
atus better.
Jiani Fan
-
fanjy033
8 14 This activity occurs two times daily. Get vibrant alert f
rom a smart watch. It informs the time to take medici
nes.

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Kaixin JI
- jiyky001
9 15 This activity occurs multiple times per day. Check wh
ether the visitor has permission to pick up resident.
Kaixin JI
- jiyky001
10 16 This activity occurs multiple times per week. The gua
rdian can get the information directly from the device
anytime.
Kaixin JI
- jiyky001
11 17 This activity occurs several times per month once the
re is emergency happen. Get the location, health stat
us and message from the nurse.
Aiden Tes
olin -
tesay007
12 11 To allow staff and patients into general areas of the f
acility, the doors need to be unlocked by the security.
Aiden Tes
olin -
tesay007
13 18 To ensure the medication that is required is availabl
e, the manager needs to place orders to have the loc
al stock refilled.
Hadi Naw
roozi – na
why003
14 19 This activity occurs according to the time input by the
resident of taking medicines. This activity depends o
n individual.
Hadi Naw
roozi – na
why003
15 20 This activity occurs many times in a day. Feedbacks
are taken from the residents regarding their health.
Technology List
Technology Possibility Table
Author Tech # Related t
o Activity
#
Name Description
Stephan Pr
ing - prism
003
1 1, 4 Electronic c
ard pass
A card used to lock and unlock doors within
the facility, given to users who require acces
s.
Stephan Pr
ing - prism
003
2 1, 2, 3 Desktop Co
mputer
A stationary desktop computer used for gen
eral tasks.
Aiden Teso
lin -
3 2, 3 Laptop Co
mputers
A mobile computer, employees can use fro
m home.

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tesay007
Aiden Teso
lin -
tesay007
4 1, 3, 4, 9 Tablet Gives remote access to the system and allo
ws information to be received from and ente
red into the database.
Jiani Fan -
fanjy033
5 12,13 Tablet
Computer
A portable tablet is easy to carry and check
health status instantly. A computer can be u
sed to input information getting from residen
ts, which will help nursing staff work more ef
ficient.
Jiani Fan -
fanjy033
6 14 Smart watc
h
Give an alert to the users and detect the hea
rtbeat rate and blood pressure.
Kaixin JI
- jiyky001
7 16,17 App on sma
rt phone an
d tablet
An app that can easy to login and use for ex
ternal user.
Kaixin JI
- jiyky001
8 15 Computer A computer that can check the validation/per
mission of a visitor.
Hadi Nawr
oozi – naw
hy003
9 6, 12, 13,
16
Display devi
ces, treatm
ent equipm
ent
These technologies helps to monitor the hea
lth of the patients.
Hadi Nawr
oozi – naw
hy003
10 5, 14, 15 Wrist band
s, timer aler
t
These technologies help residents to measu
re their heart beat rate as well as alerts the
m to take medicines.

21
Phase 2. Understanding - User St
ories, Conceptual Scenarios and
Corpus
Introduction
User Stories
User Story
Author Stephan Pring - prism003
User Story ID 1
Based on Persona ID 1
Related to Context ID 1
Related to Activity ID 1
User Story It is mid-afternoon, and the morning rush is over,
and the reception is at a quiet standstill. Marcus,
the receptionist, is sitting quietly at the front des
k, diligently doing his work. At around 3:00pm he
hears the front doors open and looks up from his
work to see a young couple walking towards his
desk. He greets them politely and asks if he coul
d help them. They replied that they were here to
visit the man's parents who are residents at this f
acility. Marcus asks them the name of the reside
nt and finds their location within the facility. He th
en opens the visitor check-in list on a small han
d-held tablet. He asks the couple to both fill out t
heir details on the tablet and then activates a visi
tor pass for each of them to enter the facility. He
quickly shows them how to use it by holding it in
front of the lock next to the door to open it. He th
en hands them each a visitor pass and they ente

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r.
User Story
Author Stephan Pring - prism003
User Story ID 2
Based on Persona ID 1
Related to Context ID 5
Related to Activity ID 9
User Story It is night time, around 8:00pm, the sun has set a
while ago and the reception is a buzz with a who
le herd of visitors wanting to sign out of the facilit
y, hand in their visitor’s pass, and go home. Visiti
ng hours have just ended and Marcus is flustere
d as the visitors are becoming impatient and noi
sy as they always do. He asks them politely to pl
ease quiet down and form a line at the front of th
e desk so he can sign everyone out. The first co
uple approaches, returns their visitor pass, and s
tates their name and who they came to visit. Mar
cus pulls up their visitor record and hands them t
he tablet for them to sign their records showing t
hey have now exited the facility and returned the
ir visitors pass. As they are entering their signatu
re, Marcus clears the visitors pass and places it
back away in storage. He then takes the tablet b
ack from the couple, wishes them a good night a
nd calls the next visitors forward.
User Story
Author Stephan Pring - prism003
User Story ID 3
Based on Persona ID 1
Related to Context ID 2
Related to Activity ID 2
User Story It is 10am and the reception is decently quiet. M
arcus has just checked in the last of the morning’
s visitors a couple hours after visiting time bega

23
n, and can now relax and get to work. Then the
phone rings, one of the nurses is complaining th
at a pipe in the bathroom has cracked and is drip
ping water, creating a puddle under the sinks. M
arcus tells the nurse that he will organize a plum
ber as soon as possible and that they are not to
worry. Marcus then calls the local plumber who o
ften services their facility and books an appointm
ent. Once the call has been completed, he open
s the scheduling timetable for tomorrow's activiti
es and enters the time and information of the bo
oking.
User Story
Author Aiden Tesolin - tesay007
User Story ID 4
Based on Persona ID 3
Related to Context ID 3
Related to Activity ID 3
User Story It's 6pm on a Friday afternoon at the end of the
month. The residents and the staff are settling d
own for the evening. Jarrod returns to his office t
o finish up the last of his work for the day, he ne
eds to set up the staffs timetable for the next mo
nth. After sitting down at his desk, he opens the t
imetable software on his desktop computer and
starts filling in the staff work schedule. Jarrod en
sures that all working hours on the schedule is c
overed by the appropriate staff and then saves t
he timetable into the systems database. Next he
posts the new timetable so that it is now availabl
e for all the staff to see. Finally, Jarrod is finishe
d for the day, so he turns off the desktop comput
er and heads home.
User Story
Author Aiden Tesolin - tesay007
User Story ID 5

24
Based on Persona ID 4
Related to Context ID 4
Related to Activity ID 4
User Story It 7 pm and Jack the security guards night time s
hift has just started. All the residents are in their
separate rooms, sleeping or getting ready for be
d. Everyone else has gone home for the day, oth
er then the few nurses on their night shift. In the
security office, Jack logins in to his desktop com
puter to using his own login. He opens the securi
ty display and uses it to set the front gate and ot
her doors in the medical facilities to be locked an
d unlocked using only his or the nurses security
cards. Jack then does a full round of the entire n
ursing home, ensuring any doors or gates that n
eed to be locked are closed and locked using his
security card. Once this is done he returns to the
security office to monitor the security cameras.
User Story
Author Aiden Tesolin - tesay007
User Story ID 6
Based on Persona ID 3
Related to Context ID 13
Related to Activity ID 18
User Story
User Story
Author Kaixin - jiyky001
User Story ID 7
Based on Persona ID 5
Related to Context ID 11
Related to Activity ID 17

25
User Story Billy had answered an emergency call from the a
ge care house and he and his colleague drove th
e ambulance to the age care house’s address. H
e pressed a button and send their real time locati
on. On the way, they took a look at the patient’s
health information which send from the destined
age care house. The patient was call John and h
as a heart attack. The staff in the age care knew
they were almost reach and waited them in the fr
ont door. In the first aid process, because Billy h
as already knew John’s health record, there was
n’t any time wasted. But his condition was not w
ell, they need to take him to the hospital and the
age care staffs contacted his guardian and updat
e John’s health records.
User Story
Author Kaixin - jiyky001
User Story ID 8
Based on Persona ID 10
Related to Context ID 9
Related to Activity ID 15
User Story Today is Megan’s daughter’s birthday and the fa
mily wants to take Megan’s mom, Amy, home to
celebrate. Megan called the age care few days b
efore for the approval. The staff set the date into
Amy’s calendar and also the medicines and equi
pments that she has to bring on the reminder for
her. Today is the day. Amy is very excited. Mega
n comes at 4 pm, she signs in and Amy waits in
the lobby.
User Story
Author Kaixin - jiyky001
User Story ID 9

26
Based on Persona ID 10
Related to Context ID 10
Related to Activity ID 16
User Story Megan and her family are having vocation abroa
d for 2 months. Before leaving, her family had a
video call with her mom, Amy who is living in the
age care, and the age care staff for her recent c
ondition, even she receives Amy’s health record
every day. Amy has took medicines and have ba
lanced meal every day, so her blood pressure is
under control. Amy was happy about their trip an
d they has promised that they will send her video
and photos on the trip. During the trip, Megan to
ok many pictures and sent to Amy every evenin
g. Also, she has received her health record ever
y day so there is not much to worry about, if ther
e is any unusual, the staffs will message her thro
ugh the age care app.
User Story
Author Hadi Nawroozi – nawhy003
User Story ID 10
Based on Persona ID 8
Related to Context ID 15
Related to Activity ID 19
User Story Another evening when most of the residents wer
e taking rest in their rooms, some of them came
out of their room for having a walk. From them, J
ohn was one of them who was out to get some fr
esh air with this stick. Suddenly, Emmy had an a
lert on her’s mobile phone. Hearing the tone, she
immediately opened the phone and checked that
it was an emergency call from John. John fell do
wn on the floor at the corridor of his room. Emmy
immediately checked his heart rate, and called a
nother staff for helping him to get to his bed. Em
my helped John to lie down on his bed and chec
ked his current health condition. As it was time f
or John to take medicine as well, Emmy gave m
edicine to John and told him to rest. As a dutiful
nurse, she also said to give her an alert if there h

27
e feels any problem.
User Story
Author Hadi Nawroozi – nawhy003
User Story ID 11
Based on Persona ID 8
Related to Context ID 14
Related to Activity ID 19
User Story One fine morning, around 7 a.m. John was tryin
g something to do with his smart phone. Trying
with his phone, he wrongly clicked the alert butt
on. As it was fine cold morning, Emmy was in h
er chamber resting after her’s night shift. Her sh
ift was till 10 a.m. in the morning. When John cli
cked the alert button accidently, Emmy immedi
ately got alerted that John has faced some prob
lem. As Emmy is very much concerned about t
he resident of Smart Aged Care. John is one th
e topmost priority resident for Emmy as John w
as unable to walk. John does not know anythin
g about the modern technologies and do not kn
ow how to operate them. When Emmy got the a
lert tone on her tab, she immediately rushed in
John chamber to make an enquiry. Reaching hi
s chamber, she found John safely lying on the
bed. When he was asked whether he was facin
g any problem, he apologized by saying no. He
said to Emmy that he wrongly clicked on the ale
rt button. But, Emmy as an efficient nurse said
John that it was not an issue. She sat with Joh
n for some time giving lessons regarding his m
obile phone. Gave breakfast to John and after a
n hour, Emmy returned to her own chamber req
uesting John to take rest.
User Story
Author Hadi Nawroozi – nawhy003
User Story ID 12
Based on Persona ID 8

28
Related to Context ID 14
Related to Activity ID 15
User Story It was around 11.00 at night. Emmy was as usua
l having her night shift from 10 at night to 9 in mo
rning. She knew that all her residents was sleepi
ng after having their dinner. Then also Emmy de
cided to have a strolls all around the chambers t
o check whether everything was right there. Whil
e she was near John’s chamber, she was able to
hear a weird sound from John’s chamber. Hearin
g the sound she rushed into the cabin. Entering
she saw that John was lying on the ground maki
ng some weird sound. His body was shaking an
d was not able to respond. As Emmy was also n
ot familiar with all the technologies in the health
center, she was feeling helpless. She then decid
ed to call for emergency as the situation was not
under her control. Soon after doctors who were
available came in and took the situation under c
ontrol. By then, it was 1 a.m. John was not able t
o talk and explain the situation how it happened,
but his situation was under controlled. His heart
beat was normal. Emmy checked his heart rate
after every half an hour. She recorded all his hea
lth data in an excel sheet throughout the night.
Conceptual Scenarios
Conceptual Scenario
Author Stephan Pring - prism003
Conceptual Scenario ID 1
Based on User Story ID 1
Conceptional Scenario:
While the reception is at a quiet standstill, the receptionist enters visitor information into a database
and signs them into the system.
Notes:

29
Conceptual Scenario
Author Stephan Pring - prism003
Conceptual Scenario ID 2
Based on User Story ID 2
Conceptional Scenario:
While the reception is loud and stressful, the receptionist loads information from a database and ha
s visitors sign out from the system.
Notes:
Conceptual Scenario
Author Stephan Pring - prism003
Conceptual Scenario ID 3
Based on User Story ID 3
Conceptional Scenario:
While the reception is quiet and relaxed, the receptionist receives a maintenance request, schedule
s an appointment and enters the appointment information into a database.
Notes:
Conceptual Scenario
Author Kaixin JI
Conceptual Scenario ID 4
Based on User Story ID 7
Conceptional Scenario:
The whole house was stressful and everyone was worried. The receptionist was updating the patien
t’s details and the first aider was checking the patient’s health records.
Notes:
Conceptual Scenario

30
Author Kaixin JI
Conceptual Scenario ID 5
Based on User Story ID 8
Conceptional Scenario:
All of Megan’s family, Amy and the receptionists are happy and delight. The receptionists had signe
d Amy out and checked the visitor’s details.
Notes:
Conceptual Scenario
Author Kaixin JI
Conceptual Scenario ID 6
Based on User Story ID 9
Conceptional Scenario:
The whole house is quiet and peace. Everybody is doing their things. Amy is looking at the photos
while having a video call with her family.
Notes:
Conceptual Scenario
Author Hadi Nawroozi - nawh003
Conceptual Scenario ID 7
Based on User Story ID 10
Conceptional Scenario:
When there is an alert tone on the tablet or mobile phone of the user, the nurse gets alert that the re
sident is in danger and those alerts are given the topmost priority.
Notes:
Conceptual Scenario
Author Hadi Nawroozi - nawh003
Conceptual Scenario ID 8

31
Based on User Story ID 11
Conceptional Scenario:
As all the residents is not compatible with the modern technologies. So while using the modern tech
nologies, they may make some mistakes.
Notes:
Conceptual Scenario
Author Hadi Nawroozi - nawh003
Conceptual Scenario ID 9
Based on User Story ID 12
Conceptional Scenario:
At the time of emergency, residents may not be able to give alert to nurses. It is the duty of nurses t
o take a follow up about the health of the residents all 24 hours a day as the residents are aged eno
ugh.
Notes:
Scenario Corpus
Phase 3. Envisionment - Require
ments + Concrete Scenarios + U
se Cases
Introduction

32
Concrete Scenarios
Concrete Scenario
Author Stephan Pring - prism003
Conceptual Scenario ID 1
Based on User Story ID 1
Concrete Scenario
While the reception is at a quiet standstill, the receptionist picks up the tablet and enters visitor infor
mation into a database, creating a new visitor profile. Once all the information is entered, a visitors
pass is created that will give the visitors access to appropriate sections of the facility.
Notes:
Concrete Scenario
Author Stephan Pring - prism003
Conceptual Scenario ID 2
Based on User Story ID 2
Concrete Scenario
While the reception is loud and stressful, the receptionist loads the visitor’s profile onto the tablet an
d hands the visitor the tablet for them to sign out. While the visitor is signing out, the receptionist cle
ars the information off the visitors pass for later reuse.
Notes:
Concrete Scenario
Author Stephan Pring - prism003
Conceptual Scenario ID 3
Based on User Story ID 3
Concrete Scenario
While the reception is quiet and relaxed, the receptionist receives a maintenance request via a pho

33
ne call. He then contacts the local maintenance worker and schedules an appointment. Once the ca
ll has been completed, he opens the scheduling timetable and enters the time and information of th
e booking.
Notes:
Concrete Scenario
Author Kaixin JI
Conceptual Scenario ID 4
Based on User Story ID 7
Concrete Scenario
The whole house was stressful and everyone was worried. The nurse was updating the patient’s he
alth status. She opened the system on her tablet and entered the patient’s current health status, the
n she pressed the emergency icon to send the request and patient’s health status to nearest hospit
al. Billy’s smartphone vibed strongly. He opened the app and set the GPS to the requested age car
eer location and then his colleague drove the ambulance out. On the road, Billy read the patient’s st
atus and the nurse’s message, and then he was preparing all the first aid processes in his mind. Aft
er everything was prepared, he tell the status and the processes to his colleague.
Notes:
Concrete Scenario
Author Kaixin JI
Conceptual Scenario ID 5
Based on User Story ID 8
Concrete Scenario
All of Megan’s family, Amy and the receptionists are happy and delight. Megan told the receptionist
her name and her mother’s name. The receptionist entered on the ‘visitor’ interface. The system sh
owed Megan’s and Amy’s information and the schedule time, and the note from the nurse. So she t
ell Megan message followed the note. After everything done, the receptionist changed Amy’s status
as ‘out’ and Megan and Amy left.
Notes:
Concrete Scenario

34
Author Kaixin JI
Conceptual Scenario ID 6
Based on User Story ID 9
Concrete Scenario
Megan and her family had backed in the hotel, after one days trip, they were all tried. She opened t
he age care’s app and looked up her mother’s daily health status, then she uploaded some photos
of the trip so that Amy can look at them. Then, her kids are asking for a video call to memaw, so sh
e pressed the video call icon to call Amy.
The whole house is quiet and peace. Everybody is doing their things. Amy looked at her tablet and
opened the photo gallery. Megan, her daughter had uploaded some photos there. Then, a video call
jumped on the screen. It was Megan so she pressed the green icon to answer it. They had talked a
bout Magan’s family’s trip and they all looked happy.
Notes:
Concrete Scenario
Author Hadi Nawroozi – nawhy003
Conceptual Scenario ID 7
Based on User Story ID 10
Concrete Scenario
The nurses in the Smart Aged Care uses portable devices such as mobile or tablets for recording th
e information about the patients. There are also systems that are used by the staffs of the health ca
re system. While using those devices, they should be protected. The devices should have strong pa
sswords or login id for staffs for securing the data of the residents. The information of the residents
are vital for the health care system and the individual itself. So they are to be kept safely in the syst
em.
Notes:
Concrete Scenario
Author Hadi Nawroozi – nawhy003
Conceptual Scenario ID 8
Based on User Story ID 11
Concrete Scenario
All the users are not used to the modern technologies. The modern technologies are to be explaine

35
d clearly to the residents. Making the user technological friendly, they should be trained about how t
o use those equipment. To keep the residents in a friendly condition, the nurses should behave frie
ndly with all the residents. They are to talk properly with the residents and if the residents feels alon
e, the nurses should make them comfortable and ensure that they does not feel lonely.
Notes:
Concrete Scenario
Author Hadi Nawroozi – nawhy003
Conceptual Scenario ID 9
Based on User Story ID 12
Concrete Scenario
The user should give feedback about the services that are provided by the nurses. The nurses shou
ld do their jobs on their particular shifts. For any problem faced by the resident, they are to give alert
to the nurses about their issues. There should be a schedule uploaded on the devices about the tim
ings of the medicines that the residents needs to take.
Notes:
Use Cases
Use Case Scenario
Author Stephan Pring - prism003
Use Case Scenario ID 1
Based on Conceptual ID 1
Based on Concrete ID 1
Use Case Scenario
While the reception is at a quiet standstill, the receptionist picks up the tablet and clicks on the “Visit
or” button. Once the visitor page has opened, they click “Check in New Visitor” and enters visitor inf
ormation into the provided text boxes. Once all the information has been entered into the page, the
receptionist clicks “Complete New Visitor” and a new visitor profile is created. The tablet then promp
ts the receptionist to scan an unused visitors pass. Once the visitors pass has been scanned, the p
ass will now grant the visitors access to appropriate sections of the facility.
System Requirements:

36
Notes:
Use Case Scenario
Author Stephan Pring - prism003
Use Case Scenario ID 2
Based on Conceptual ID 2
Based on Concrete ID 2
Use Case Scenario
While the reception is loud and stressful, the receptionist picks up the tablet and clicks on the “Visito
r” button. Once the Visitor page has loaded, they click the “Check out Visitor” button and searches f
or the visitor by name via a search bar at the top of the page. They then click on the visitors name w
hich loads the visitor’s profile onto the tablet and hands the visitor the tablet for them to enter their si
gnature in the provided textbox. The tablet then prompts the receptionist to scan the corresponding
visitors pass which clears the pass’ access to the facility. The receptionist then clicks the “Finish Ch
ecking Out” button on the tablet and is brought back to the homepage.
Notes:
Use Case Scenario
Author Stephan Pring
Use Case Scenario ID 3
Based on Conceptual ID 3
Based on Concrete ID 3
Use Case Scenario
While the reception is quiet and relaxed, the receptionist receives a maintenance request via a pho
ne call. He then contacts the local maintenance worker and schedules an appointment. Once the ca
ll has been completed, he picks up the tablet and clicks the “Timetable” button. This opens the sche
duling timetable, he then clicks the “Add Event” button and enters the booking information into the p
rovided text boxes. Once all the information has been entered, the receptionist then clicks the “Save
Event” button and the new event is added to the timetable.

37
Notes:
Use Case Scenario
Author Kaixin JI
Use Case Scenario ID 4
Based on Conceptual ID 4
Based on Concrete ID 4
Use Case Scenario
Notes:
Use Case Scenario
Author Kaixin JI
Use Case Scenario ID 5
Based on Conceptual ID 5
Based on Concrete ID 5
Use Case Scenario
Notes:

38
Use Case Scenario
Author Kaixin JI
Use Case Scenario ID 6
Based on Conceptual ID 6
Based on Concrete ID 6
Use Case Scenario
Notes:
Use Case Scenario
Author Hadi Nawroozi – nawhy003
Use Case Scenario ID 7
Based on Conceptual ID 10
Based on Concrete ID 7
Use Case Scenario
To check the health status of the residents, following things are needed:
1. There should be password by which the nurse will have to login.
2. The nurse should click the login button for logging in the app.
3. The name of the resident and the ID is to be given.
4. Save the detailed health information on the system.
In case of emergency:
1. The device connected with the system shows alert.
2. The device needs password to be unlocked.
Notes:
Use Case Scenario
Author Hadi Nawroozi – nawhy003
Use Case Scenario ID 8
Based on Conceptual ID 11
Based on Concrete ID 8

39
Use Case Scenario
For checking the details of the resident:
1. The device in which the information is stored is to be opened.
2. The password for the system is to be entered.
3. The excel sheet on which the information is stored is opened.
4. Details of the resident is given, that is patient ID and username.
5. After that the status will be checked.
Notes:
Use Case Scenario
Author Hadi Nawroozi – nawhy003
Use Case Scenario ID 9
Based on Conceptual ID 12
Based on Concrete ID 9
Use Case Scenario
Getting reminder for the medicine time:
1. The button on the wrist band should be pressed.
2. A light will blink after pressing the button.
3. An alert will be generated on the device of the staffs.
4. A light will be generated on the device of the staffs when there is alert.
Notes:
List of known and inferred requirements
Author Requirements ID Related to Use C
ase ID
Requirement Notes
Stephan Pring -
prism003
1 1, 2 The system sho
uld contain a wo
rking database t
o store visitor in
formation
Stephan Pring -
prism003
2 1 The system sho
uld allow a user
to input new info
rmation into the
visitor database

40
Stephan Pring -
prism003
3 1, 2 The system sho
uld be able to ret
rieve the ID from
a visitors pass
Stephan Pring -
prism003
4 2 The system sho
uld allow a user
to retrieve infor
mation from the
Visitors databas
e
Stephan Pring -
prism003
5 2 The system sho
uld a user to edit
information stor
ed within the Vis
itor database
Stephan Pring -
prism003
6 3 The system sho
uld contain a wo
rking database t
o store events w
ithin a timetable
Stephan Pring -
prism003
7 3 The system sho
uld allow a user
to input new info
rmation into the
timetable databa
se
Stephan Pring -
prism003
8 3 The system sho
uld allow a user
to view all the inf
ormation in the t
imetable databa
se.
Stephan Pring -
prism003
9 3 The system sho
uld allow a user
to edit previousl
y entered inform
ation in the timet
able database.
Hadi Nawroozi –
nawhy003
10 10,12 The system sho
uld allow the sta
ffs and the nurse
s to fetch the det
ails of the reside
nts who stays in

41
the health care s
ystem. The syste
m consists of pa
ssword by which
the authenticate
d user should lo
g in to view the
details.
Hadi Nawroozi –
nawhy003
11 11 The system is o
nly used to store
the data on the s
ystem. there are
large sets of dat
a that are to be s
tored in the syst
em.
Phase 4. Design – Conceptual De
sign,Metaphors, Screen Designs,
Storyboards, and Design Langua
ge
Introduction
For understanding the design of the Smart Aged Care Facility, there are conceptual desig
ns in this section that defines the system of the health care in details. There are also met
aphors that depicts the icon of all the pages on the system. There are many pages and fu
nctions on the system that are defined in the metaphor section.
We have also developed the screen layouts of the page along with the screen design in t
his section. The design of all the pages in the health application are easily understandabl
e in this section.