IMBA SIC Report on Business Problems Solved by AI and Robotics

This report examines the application of Artificial Intelligence (AI) and Robotics in solving business problems, particularly within Human Resource (HR) management. It focuses on how AI streamlines recruitment processes, improves efficiency, and reduces manual tasks. The report describes a specific business problem related to HR recruitment and evaluates three AI-driven solutions: using AI for recruitment marketing, eSkill Recruitment screening tools, and AI-centered recruitment assistants like Helena. Each solution is analyzed using the 4 P’s of Innovation framework (Paradigm, Product, Process, and Position) and critically assessed based on Coyne's 3-Conditions (work, strength, and impact). The report also explores the intrinsic link between innovation and business success, highlighting the role of AI in improving internal and external factors. The conclusion emphasizes the importance of innovation in achieving organizational goals and adapting to the digital era.

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Table of Contents
INTRODUCTION...........................................................................................................................3
Describing one business problem solve using Robotics .............................................................3
Critically evaluate Three solutions..............................................................................................5
Developing new and creative ideas for AI...................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The current study is based upon innovation and it also help to generate understanding
about the new innovation. As per the digitalized era, every company uses Robotics and Artificial
Intelligence (AI) that will help to cope up many issues and improve the operations of a business.
Thus, report will describe one business problem which has already been solved using this
advance technique. Further, study will critically evaluate three solutions and comparing and
contrasting each one of them. Then, report will argue why innovation is intrinsically linked with
business success.
Describing one business problem solve using Robotics
AI assist to solve the business problem of Human Resource management such that it
helps recruiters and HR department in order to save time and increase efficiency. Such that
earlier HR managers who do not use automation for task such that payroll and applicant tracking,
training, job posting, as a result, they lose an average of 14 hours a week in order to complete the
task manually (Angrave and et.al., 2016). Therefore, this will assist to solve the problem of HR
for recruitment so that it will help to minimize the issue that cause negative impact upon the
working place.
In order to solve the issue, there are three solutions available for the company, these are:
 Company uses AI for recruitment marketing so that HR of the top company will easily
link to the job boards to the Google for Jobs ecosystem. This application assist the
company to attract range of new suitable candidate for the vacant job position without
consuming huge time. For example, Jobiak’s also uses this platform to get new
employees for the company (Ahammad, Glaister and Gomes, 2020).
 AI powered as eSkill Recruitment screening tool which analyze that the era of resume is
now over such that traditional resume is not consider as an indicator of success for many
roles. That is why, this is introduce in order to make data driven hiring decision and it is
working on the software that helps to determine whether the candidate is applicable for
the vacant position or not.

 Helena as an AI centered recruitment assistant which function as a virtual headhunter
and machine learning to identify the best possible employee- employer intersections. This
will help to direct interact with the employees in order to generate the best result, such
that 67% of the conversation is done with company and remaining is done by Helena’s
hand. Through this, most of the qualified and smart candidate will easily recruit in order
to generate best result.
As per the 4 P’s model of Innovation space generated by Tidd and Bessant the tool help to
explore the possible enhancement in each area such that:
Paradigm: Using AI for solving the problem of recruitment by HR will help to generate
the best outcomes for the company. Therefore, the incremental under this stage is such that it will
help to solve the issue of HR of the company’s and they recruit best employee for the company
without investing enough time (Yuand and et.al., 2020). Hence, using the best eSkill screening
tool, HR of a company start making decision at different angles and this in turn leads to shifted
their paradigm accordingly.
Product: In this, HR focus to implement new digital technology for the companies so
that they do not waste their time for manual work, this in turn leads to solve the problem of task
distribution. Through this, the also analyze the performance level of the company’s employees
and then determine their extra need. Also, most of the top companies especially IT firm uses this
technique in order to save time and get best employee for the company without compromising
anything. Robotics and AI are consider the smart technologies which assist to meet the define
aim and objectives of the company and solve the problem.
Process: This is all about to change the manual process to digitalized and for that the
process of using AI is so simple. Such that they help HR to hire the best employee and as a
result, they also improve the overall business operations without considering other thing like
quality, salary. By recruiting the best employee will help to minimize the error and also meet the
define aim and objectives of the firm as well (Tidd and Bessant, 2018). AI and Robotics also ask
questions to the employees and this in turn help to meet the define aim and objectives of the
firm as well.

Position: Earlier HR perform the work manually and now position themselves at top by
using advance technologies. This is possible by investing into AI and Robotics will help to
improve the business performance and operations. Such that when company start using AI then
task of HR become easy such that they get enough time in order to focus on other task and they
start performing smart work instead of manual work (Tuan and et.al., 2020). As a result, the
company start generating the way to improve their overall business operations as well.
Critically evaluate Three solutions
Illustration 1: Competency wheel for 1 solution

Illustration 2: Competency wheel for 2nd solution

As the top company’s HR uses the AI for the recruitment and this will help to meet the
define goal as well such that they actually comply with the Coynes 3-Conditions i.e. work,
strength and impact. In accordance with it, using this AI advance technology within a system
will help to recruit the employees and as a result, it helps to creates positive impact upon the
company performance like, it is cost effective method and that is why, HR of the firm will focus
upon other work. Moreover, in every company HR plays an important role which in turn assist to
meet the define goal and objectives, that is why, by collaborating this, company also comply
with the advance technology which in turn assist to meet the define aim and objectives (Libert,
Mosconi and Cadieux, 2020). Also the strength of using Artificial Intelligence is such that it
work without error and it also recruit those employees which help a company to accomplish the
define aim and objectives without affecting its operations in opposite manner. Therefore, it is
clearly analyses that that this solution satisfy all the three condition of Coynes 3-Conditions.
Therefore, it is analyzed that using AI for recruitment purpose will help to reduce the repetitive
work and minimize the high volume task for HR and this in turn assist to generate best outcomes
for the company.
Illustration 3: Competency of 3rd solution

On the contrary side, it is critically evaluated that company also uses eSkill Recruitment
screening tool through AI because most of the HR do not have enough time in order to select the
best candidate for the thousand of resume (Zimmerman and et.al., 2018). That is why, top IT
company uses this tool or advance technique which will assist to meet the define aim and select
the best candidate out of many for the vacant seats. Also, it is analyzed that this solution also
satisfy the Coynes 3-condition which is work, strength and impact. Therefore, it is analyzed that
through this tool, most of the company also use this tool in order to get best outcome and select
the best candidate for the company without considering any factor. Moreover, it is also analyzed
that using this tool will also help to solve the problem of HR because select the candidate from
resume takes a huge time and as a result, other work is also affected. Therefore, this is clearly
reflected that it satisfy the third condition of the Coynes 3-Condition and that is why, it will
assist to manage the work without affecting other work. Also, Recruitment screening tool is
mostly use by the top companies in order to hire best employee so that they will help a firm to
meet the define aim and objectives of the company. Its strength is to select the candidate through
their personal and professionals skills which needs to be meet as per described specification so
that it will not require enough time to hire the employees and that is why, it is mostly use by the
companies.
Applying and contrasting the implication of coynes 3 condition on the last problem it has
been identified that AI centered recruitment assistant which function as a virtual headhunter.
This will eventually work as software which will help the company in getting good amount of
the proposals of different employee who are looking to work for the company. As with the help
of the AI technology in the organization, organization will able to understand and evaluate the
talent in the market more efficiently. This will eventually help the company in building a good
sort of group of the employee base who are looking to enter into the organization and perform
the job in the organization this will help the company in getting good help when they will require
or any job post will be opened in an organization. Biggest strength of this solution is that this
will help the company in building good work force of the company. On the contradicting note it
will also help the company in maintaining good sort of efficiency in the organization, as with the
help of the same in the organization will able to get the right employee in the organization as one
post will be opened in the organization. As it has been find out that with the help of this AI
technology in the organization, organization will be ready with the good pool of the employee in

the organization to carry out different operation of the business that efficiently in the
organization.
At the same time it has been also critically analyzed that there will be many negative
impacts which will be also brought in the organization. It has been analyzed that the technology
will only able to understand the numerical stats of different employee, whereas it will get
difficult for the company to understand the human behavior or attitude of the company in the
market. As it has been highlighted that AI technology does not understand the felling of the
human they generally used to understand the numerical stats which are presented in front of the
different consumer in the market.
Developing new and creative ideas for AI
Innovation is interlinked with the success of the business. It is better be understand by
understanding what does success means for the organization. Successes generally means the
position of the business in the market, through which organization is able to satisfy the need of
different internal and external factor which are affecting the growth of the business in a long run.
Innovation generally looks at the need which is prevailing in the market and on the basis of same
bringing new product in market which can help the company in attracting the need of the
customer in the better and efficient way in the long run. Not only that, innovation also help the
organization in being ready with the new offering of the company in the better way. Looking at
the internal factor these are the human resource, assets of the company with the help of the
innovation organization is able to find out the different way through which organization can
carry different internal function of the organization in a way that it help the company in
improving the efficiency of the business. For example with the help of innovation organization is
able to bring different technique which help company in satisfying need of employee. This
eventually will help company in getting interest of employee. External factor means political,
social technology and legal with the help of the innovation organization is able to satisfy the
need of customer which helps company in satisfying social need. At the same time it also helps
Company in satisfying technology factor also as it used to help the company in understanding
what is the best technology through which organization can satisfy the need of different customer

in the market more efficiently. So by evaluating above two statements it has been identified that
innovation is linked with the success of the business.
As identified above in the report as well that the organization is facing the problem of
“HR managers who do not use automation for task such that payroll and applicant tracking,
training, job posting, as a result, they lose an average of 14 hours a week in order to complete
the task manually” (Kim, 2016) . To solve the same problem for the organization, Organization
is having variety of the creative idea in front of them; one of such is that they can come up with
the new structure of the company and interlinking the AI technology with the same in the
organization. Structure of the company should be in a way that it used to help the company in
coming across the activity done twice by the individual. This will help them in managing the
efficiency of different activity in better way. This can be done in the organization by making
different group in HR department and specifying all the activity which they have to perform in
the organization and interlinking all the activity of the company with the help of different AI
technology. This can be done in the organization in a way that few members of the department
will be asked to check the attendance of employee. Few employees will be asked to check the
pay of the employee and few will be asked to build the different pay slip of the company. All the
different team in the organization will be taking the help of different AI technology to link the
different task which has been performed by all the small team in the organization. This will
eventually mean that all the task of the company. The technology which I am looking to consider
will be the invention of the nation. This Technology will be the AI robotics who will be
collecting the different data with the employee and will go to the different team member who has
provided the AI technology a task to be performed in the organization. This eventually means
that different operation of the business will be reduced in the organization as collecting different
data and checking the measuring of different data will be done by the AI technology for an
organization (Haneda and Ito, 2018). This will eventually help the company in reducing the
number of the employee or human power in the organization. This will bring the variety of the
benefit for the organization. AI Robotic will be functioned in a way that they used to analysis the
data by their own in the organization, also provide the clear comparison between the different
data. On the basis of the same thing management of the company will be making variety of
different decision in the organization. As it has been identified that efficiency of the business will
be enhanced in the organization as AI technology can perform the different activity for larger

period in the organization, as compare to the human in the organization. This will be one of the
biggest innovations in the year 2030 as it has been find out that amount of competition is
increasing in context of hiring good competency employee in an organization. So at that time
organization will be present with good source of AI technology in the organization to carry out
variety of different type of the resources. It will increase the finance of the company as it will
demand good resources to procure the same in the organization but it will be the one time
investment, as compare to the employee who has to be paid wages on regular basis (Zhang and
et.al., 2018).
CONCLUSION
After going through the above report it has been concluded that organization is facing the
problem that they are not able to complete the different HR function on time in the organization.
After that the reports conclude that there are three different ways through which different issue
of the same can be overcome in the organization. After that the report concludes the comparison
and contrasting evaluation of three type of solution which has been find out in the organization.
After that the report concludes that innovation is one of the best way through which different
organization is able to achieve different success in the organization. In the end report conclude
the creative idea through which these can be overcome in an organization.

REFERENCES
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