An Investigation: Tech & Innovation Impact on Boots UK Limited

This dissertation investigates the effects of technology and innovation on business management, specifically focusing on Boots UK Limited. It employs a deductive approach, positivism philosophy, and quantitative research methods, including surveys and questionnaires, to address the research aim and objectives. The literature review synthesizes secondary sources like peer-reviewed articles and publications to identify research gaps and formulate research questions. The findings highlight the contributions of both primary and secondary data collection methods in achieving the research goals. The conclusion summarizes the research activities, and recommendations are provided based on the study's findings. The research aims to determine the impact of technology and innovation, examining their significance in enhancing productivity, identifying the roles of innovation, and exploring challenges and effective solutions for Boots UK. The report covers the overview of the topic, background of the company, research aims, objectives, questions, rationale of the research, literature review, methodology, findings, evaluation of findings, conclusion, recommendations, and reflection, with references and an appendix containing the questionnaire.

Business and Management
(An investigation into the impact of technology and
innovation on business management. A study on Boots
UK Limited)
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Abstract
Main problem of conducting this dissertation is to determine the major effects of innovation
and technology within business management. There are various types of methodologies used for
overcoming such problem in systematic manner. These are deductive approach, positivism
philosophy, quantitative research, survey strategy, questionnaire instrument etc. These are main
methodologies that helped investigator in achievement of research aim and each objective
successfully. Literature review has been used for addressing research gap in systematic manner.
In literature review, number of secondary sources was used that are peer-reviewed articles,
magazines, publication research etc. These sources helped investigator in achievement of all
objectives through research question. Main findings of this research are both primary and
secondary methods of data collection helped in overcoming of research problem and attainment
of research aim and objectives. Conclusion has been done by explaining information regarding
entire activities in systematic manner. This turn to impact in achievement of each objective in
successfully. Recommendation is last part of dissertation that has been done by suggesting some
suggestions according to the topic. Therefore, research aim and objectives are achieved in
successful manner.
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Contents
Abstract............................................................................................................................................2
Contents...........................................................................................................................................3
INTRODUCTION...........................................................................................................................5
Overview of the topic..................................................................................................................5
Background of the company........................................................................................................5
Research aim................................................................................................................................6
Research objectives.....................................................................................................................6
Research questions.......................................................................................................................6
Rationale of the research.............................................................................................................7
LITERATURE REVIEW................................................................................................................8
What is the meaning and concept of innovation and technology in context of an organization?8
How technologies are important for Boots UK Limited in enhancement of its business
productivity?................................................................................................................................9
What are the main roles of innovation in enhancing business as well as and activities of Boots
UK Limited?..............................................................................................................................10
What are the biggest challenges faced Boots UK Limited while applying technologies and
innovation at workplace?...........................................................................................................11
What are the effective ways for overcoming challenges faced by Boots UK Limited while
applying technologies and innovation at workplace?................................................................12
METHODOLOGY........................................................................................................................14
FINDINGS.....................................................................................................................................18
EVALUATION OF FINDINGS....................................................................................................25
CONCLUSION AND RECOMMENDATION............................................................................26
Conclusion.................................................................................................................................26
Recommendations......................................................................................................................27
Reflection...................................................................................................................................28
REFERENCES..............................................................................................................................29
Appendix........................................................................................................................................33
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Questionnaire.............................................................................................................................33
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INTRODUCTION
Overview of the topic
Innovation refers to the development, establishment and implementation of a new service,
product or process, with the purpose of enhancing effectiveness, efficiency or competitive
advantages (Ceipek and et. al., 2021). In simple word, innovation is the practical implementation
or development of new idea that output in the introduction of new products and services.
innovation within an organisation played various roles that are better quality, improved
productivity, reduced cost, improved staff retention etc (Christa and Kristinae, 2021). All these
are major benefits of innovation that would be beneficial for the growth and success of company
(Ciampi and et. al., 2021). Technology is the process, method and skill used to achieve goals.
There are various advantages of technology for an organisation such as ease to access to
information, saves time, better communication means, cost efficiency, better learning techniques,
higher customer base and many mores. These are major advantages of technology that turn to
help business organisation in achievement of business goals and objectives in successfully
(Ceipek and et. al., 2021).
Business organisations used technology for producing goods and services to the
customers (EFFENDI, WIDJANARKO and SUGANDINI, 2021). Therefore, technology and
innovation are beneficial for the development and growth of business organisation (Filser and et.
al., 2021). Hence it is identified that innovation and technology are the important aspects of the
organisation because it makes organisation to move towards success and development (Garzella
and et. al., 2021). Innovation starts at the time when new concept of technique or idea that is very
bright. The idea is known as the initial step for the long path to reach at the successful stage of
innovation. Changes in technology generally need changes in organisation as well (Pedraza-
Rodríguez, Bolcha and Santos-Roldán, 2021). These are the changes that include giving
resources for development in technology and acquire the support from others in the company or
outside the company (Christa and Kristinae, 2021).
Background of the company
Boots UK limited is a British health and beauty retailer as well as pharmacy chain.
Company was founded in 1849 by John Boot and headquartered in Nottinghamshire, England,
United Kingdom. Company operates their business in four types of industries that are healthcare,
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beauty, photography and Pharmaceuticals. Company is well-known for its quality and fresh
products. Company sells many beauty and health products and also provides hearing and optician
services in shop. Boots UK Ltd is one of the biggest retailers in Ireland and United Kingdom
even in respect of number of shops and revenue. It has over 2500 shops across Ireland and UK
ranging from beauty shops and local pharmacies to large health. The shops are generally located
in shopping centres and high streets (Ciampi and et. al., 2021). It is involved in selling many
beauty and health products and also give services of hearing care and optician in shops. It also
involves retailing website and it has number of employees of almost 56000 in United Kingdom
and in Ireland almost 1,900.
Research aim
Main aim of this research is “To determine the impact of technology and innovation in
management of business”. A study on Boots UK Limited
Research objectives
 To develop basic knowledge about the technology and innovation.
 To identify the significance of technology in enhancement of productivity of Boots UK
Limited.
 To determine the various roles of innovation in enhancing business operations as well as
activities of Boots UK Limited.
 To explore major challenges that may be faced by Boots UK Limited while applying
technologies and innovation at workplace.
Research questions
 What is the concept of innovation and technology?
 How technologies facilitate Boots UK Limited in enhancement of productivity?
 What are the major roles of innovation in enhancing business operations as well as
activities of Boots UK Limited?
 What are some major challenges that may be faced by Boots UK Limited while applying
technologies and innovation at workplace?
 What are the effective ways for overcoming challenges faced by Boots UK Limited while
applying technologies and innovation at workplace?
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Rationale of the research
Main rationale behind doing of this research is to determine the challenges faced by
organisations without lack of technology and innovation. This research is important and
significant at personal and professional level. At personal level, current research helps researcher
by improving its research skills that are presentation, data collection, time management and
many others. All these are main types of research skills and helped investigator in completion of
full dissertation successfully and timely (EFFENDI, WIDJANARKO and SUGANDINI, 2021).
At professional level, present investigation helps in increasing understanding regarding the
innovation and technology as well as its effectiveness in improvement of business growth.
Therefore, present investigation is so important at personal and professional level.
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LITERATURE REVIEW
What is the meaning and concept of innovation and technology in context of an organization?
According to the Filser and et. al., (2021), innovation is the action needed to develop new
ideas, products or process. Innovations develop bigger chances and are critical for the success of
company and economic growth. The innovation is creation, development and also execution of
the new products or services in order to improving the effectiveness and gain competitive
advantage (George, Lakhan and Puranam, 2020). In simple word, innovation is the process of
translating an invention or idea into a product or service that creates value for which customers
will pay. In modern way, innovation meaning is an innovative idea, new imaginations and
creative thoughts in form of method or device. There are different advantages of innovation
within an organisation such as reduced costs, improved productivity, improved brand recognition
and value, improved profitability, increased turnover and many more. All these are major
advantages of innovation that are significant for the growth and success of company. Innovation
enhances chances to reacts to changes and searches the new opportunities (Sun, Liu and Ding,
2020). This can aid to foster the competitive benefit as this permits to develop effective services
and products for consumers. Innovation is apt to consist practical implementation of invention to
make meaningful impact in marketplace. The technical innovation often displays through
engineering process when issue being solved of technical nature. It makes innovation of most
necessary drivers for long term success of organisations. In business, innovation is application
and developments of the ideas which can help in improve way the things are done and attained. It
can help the business to grow through improving the organisational productivity as well as
efficiency. Ability to innovate will help business to be competitive and also respond to the
changes.
As per the view presented by Garzella and et. al., (2021), modern organisations and
businesses grow in present corporate climate for various reasons. Some organisations are famous
for the services they provide, products they sell and some for their strong loyalty of brand. There
is a phrase “adapt or die” and this is mostly adopted by organisations because it assists in getting
success in current modern world. Innovation is that factor of the organisation which helps in
organisations to grow and get great success and more profitable. This is the factor which helps in
keeping company relevant and appropriate (Widjaja, Sumintapura and Yani, 2020). Basically
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innovation assists organisation to become different from competitors and other companies.
Innovation brings up gradation in the product by adding some extra features in the product. The
innovation in the different processes of organisation which often saves the time of leaders,
managers and employees.
From the view presented by Glebova and Desbordes (2021), technology is the
transformation and study of tools, techniques and machines created by humans. Technology is a
concept that defines all technology helped an enterprise to run their operational and business
process smoothly. It is application of the scientific knowledge to practical aim of business. In
this present time, businesses are facing situation where the technology is more changing
landscape around them, transitioning from back of company into customer’s hand and employees
(Abdurazzakov and et. al., 2020). The fast development cycles and enhanced competition are
highlighting necessary role of the automation as well as technology in business. the emerging
technologies accelerating business transformation that calls for the process development and
agile business. Executing the new technology solutions as well as working methods needs
support from IT team, personnel desire to develop skills and commitment from company (Cinar,
Altuntas and Alan, 2020). On the other hand, digitalisation gives the new opportunities to
business and need to have consistent digital frontline for communication with staff members and
company in networked multichannel world. In regards to this, evolving technologies are
accelerating the digital transformation, needing the process development and looking the
governance. The business capabilities are sum of assets and processes within an organisation. It
comprises whole business firm consisting supporting functions at workplace.
How technologies are important for Boots UK Limited in enhancement of its business
productivity?
On the opinion of Guerola-Navarro and et. al., (2021), role of the technology in business is to
drive the growth as well as improve business operations. This helps in improve the business
communication, inventory management and optimize production. The technology has been given
new approach on how to manage the business making transaction faster, convenient and
efficient. According Haefner and et. al., (2021), using the technology helps in enhance business
productivity develops platforms in order to make the business successful. The business
productivity software assures Boots UK have tools in order to overcome from challenges related
to executing strategy. Enhanced business productivity can have traced to processes automation
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permitting for the fast communication strategy. There is a need to organization to spent on the
strategic priorities and better project completion within given time period. The main goal of
organization is to monitor business productivity and the progress of staff members on goals. The
business growth software solutions enable supervisors to track progress easily at the time of
phrase of completion of goal and immediate reinforcement (Dodgson, 2020). This process is
mainly lead to high business productivity because company is mainly staffed with workforce to
learning new skills and challenged to do best. It is necessary to motivate the employees through
rewarding them for better success by providing the monetary and non- monetary incentives both.
According to the Hameed, Nisar and Wu (2021), The technology provides the advanced
reporting as well as business analysis capability in order to gain deep understanding of the
business performance, market trends and the customer preferences. Managers and executives can
access the performance as well as analytical reports to work together in order to set strategy.
Other than this, collaboration is key driver of the productivity and also technology has made this
easier to connect as well as work together. Solutions which enable team to discuss, plane and
also execute the work in single place are valuable. In regards to this, company can enhance
productivity if use the data solution and networked voice (Haddad and et. al., 2020). With the
help of this technology, company would not have to be worry regarding staff members missing
calls and necessary data. Scheduling system is helpful in enhancing productivity because system
will permit to communicate with staff members when this comes to scheduling the things. Boots
UK would not have to worry regarding overlapping the appointments and others things. Each
person at workplace can have the access to scheduling system to each one stays up to date and on
track.
What are the main roles of innovation in enhancing business as well as and activities of Boots
UK Limited?
As per perspective of Hongyun and et. al., (2021), Innovation is most necessary concern of
company and its main role in coordination as well as development of business. It is process that
starts with the introduction to plan of idea and will also will become function and varied from the
creation. Successful exploitation of the new ideas is important to business for purpose of
improve process and products at market place. This can be more challenging for understanding
innovation impacts on business. Innovation sin Boots UK looking to attain the competitive
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benefits. Innovation can core reason for the modern existence as the innovation can have
undesirable consequences and modifications are inevitable.
As per the view presented by Idota, Taher and Tsuji (2021), innovation is helpful or
business to improve sales as well as customer relationships. Failing to make improvement in
services and products can put at risk of losing consumers to innovative rivals. If company is
investing money and time in the innovation, then consumers will notice additional value they are
bringing them. On the other hand, innovation can assist to minimize the wastage in business and
also leave positioned in better manner to focus on long term objectives than putting out on fires.
The innovation can assist to anticipate the market changes to get the quick opportunities. This
can assist to differentiate from competition (Dastane, 2020). Such kind of the innovation can
come from analysing the market trends on continuous basis, listening consumers, suppliers and
competitors to spot opportunities. Innovation at workplace is stimulating for the staff members.
Cultivating the pride in goods and also desire for business to be sector leader should minimize
the workplace turnover and enhance productivity. It is necessary for an organisation to improve
the employee relations. Innovative workplace is stimulating for staff members. Developing
culture of the innovation drives to be sustainable and productive innovation practices which can
spark ideas.
What are the biggest challenges faced Boots UK Limited while applying technologies and
innovation at workplace?
As per perspective of IRIKEFE and BOB-ALLI (2021) it has been stated that Innovation
and use of latest technology is important for every business organization. It is seen that for
success of a business the company should regularly innovate its products and services. But
everyone is reluctant to change and that is the reason the Boots UK Limited faces various
challenges while bringing innovation and adopting new technology. The challenges are discussed
below:
Costly: It is costly to use new technology and innovative ideas. It increases the expenditure
of company to start and use new and updated technology. Kosaka and et. al., (2021), states that
the expense increases in understanding, installing and adopting the technology.
Employees: The employees are not ready to adopt change. As they do not want to learn new
things they are scared of getting change. Along with that there is requirement of proper training
and development so that the employees are able to adopt and understand the new technology.
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Lack of innovative strategy: If the company is unable to establish a strong strategy that
supports innovation, then the company will not be able to innovate the products and services
(Mazzarol and Reboud, 2020). The management has not given importance of innovation in the
business strategy and that is the reason now company is facing challenges to use the innovative
ideas and to use the update technology.
Lack of communication: This is a biggest challenge faced by Boots UK Limited at the time
of implementing technologies and innovation at workplace (McManus, 2021). Some employees
are not interested in participating within the change that turn to increase conflict or
misunderstanding among workers. As it is not good for the growth and success of company.
Low employee moral: In many instance, worker not like any change at workplace that turn to
impact on employees as well as organizational performance. Implementation of technology and
innovation within a working environment, it may create low morale among employees (Liu and
et. al., 2020) . As it turns to effect on Boots UK limited by increasing employee turnover.
What are the effective ways for overcoming challenges faced by Boots UK Limited while
applying technologies and innovation at workplace?
According to the Priya and et. al., (2020), there are different ways that are effective and
essential in mitigation of challenges associated with implementation of technologies and
innovation at workplace. For overcoming the challenge of time, leaders are must aware of the
requirement to invest time if they want to see Boots UK Limited become more innovative. For
managers, there requirement to be a general acceptance that innovation and technology won't
result within instant gratification. Rather, changes as well as progress will be seen over time, and
it might take years, not months.
From the view presented by Phusalux (2020), taking advantage of everything that innovative
technology has to offer is not enough. Company must be capable to integrate it into their existing
processes to entirely realize it’s potential. Then, Boots UK Limited may end up having to
unnecessarily overhaul their whole system that will take up more time and effort. Preferably,
Boots UK Limited should strive for the least disruption as well as necessity for training when
implementing new technology or innovation into their existing systems.
Literature gap
Main aim of literature review in dissertation is to identifying the research gap within
existing topic. Main gap of current study is the impact of innovation and technology in business
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management. In previous studies, there were lots of data available regarding the innovation and
technology but there are some missing information regarding the effectiveness of innovation and
technology in business management. It has been concluded that there are various number of
secondary sources used by researcher including articles, books, publication research and many
more. These sources facilitated investigator in achievement of each objective in successful
manner through research questions.
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METHODOLOGY
Methodology is the important part of dissertation because it facilitates investigator in
collection and evaluation of data about specific subject or field of study. Main purpose of this
section is to help investigator in gathering and analysing of information regarding the topic.
There are various types of methodologies that are essential and effective in carrying out this
investigation in systematic manner. These methodologies with proper justification ae mentioned
as below:
Research philosophy: This introduces to the process followed by researcher for collecting
and analysing information through useful philosophy. There are mainly two main philosophies of
the research that are called positivism and interpretivisim. Both types of philosophies are
important but in accordance to the current title i.e. impact of innovation and technology within
business management, positivism is a chosen research philosophy. Main purpose regarding
using of positivism philosophy is it facilitate investigator to collect and evaluate
information in form of numbers and numerical (Khairuldin and et. al., 2020). This
philosophy not takes maximum time and resources as well as assist them in achievement of
research aim and objectives successfully. Conversely, interpretivisim is another type of
research philosophy that is not essential for researcher because by using this, they cannot gather
and evaluate quantitative data (Pedraza-Rodríguez, Bolcha and Santos-Roldán, 2021).
Research Approach: This is the systematic process of analysing information regarding the
topic. This section has two main approaches of data analysis including inductive and deductive.
Both approaches of data analysis are essential but for executing current dissertation on the topic
of business management, deductive approach is a chosen research approach. Main purpose
behind selecting of deductive approach is it facilitate investigator in evaluation of quantitative
intonation that already gathered from research instrument i.e. questionnaire (Dodds and Hess,
2020). This approach not require maximum cost and time that is beneficial for researcher
in completion of full dissertation successfully. Inductive approach is another type of
research approach that is not effective within an investigation because it not helps in
evaluation of numerical information in systematic manner (Rambe and Khaola, 2021).
Research strategy: This is an important section of methodology because this has different
types of research strategies that are case study, action research, experiment, survey etc. All these
are main strategies but according to the exiting topic, survey is a chosen strategy of research.
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Survey is a chosen research strategy as it helps in collection of numerical and accurate
information regarding the topic. There are different benefits of using survey research
strategy such as cost, extensive dependable and flexible. All these are main benefits and
facilitate investigator in accomplishment of research aim and objectives successfully (Sang,
2021).
Research choice: Qualitative and quantitative are consider two essential types of research
choices that are essential in collection of information about any subject. According to the
existing topic or research, quantitative is a chosen research choice. Main aim behind selection of
quantitative research choice is it facilitate investigator in quantitative data collection. There are
various advantages of using quantitative research such as allows researcher to reach higher
sample base, focus on facts and many others (Ryder and et. al., 2020). All these are main
advantages and facilitate investigator in attainment of all objectives within less time and in
successful manner. Qualitative research choice is another choice that is not effective within a
dissertation because it takes maximum time and not essential in collection and evaluation of
numerical data (Yang, Li and Lorenz, 2021).
Time horizons: It is considering significant part of dissertation because this is helped in
completion of each activity within allotted time period. There are two approaches of time
horizon such as cross-sectional and longitudinal. Both are main approaches of time horizon
but according to the current investigation, cross-sectional approach of time horizon is more
essential because it based on actual situation and helps researcher in completion of full
dissertation within given time period. Longitudinal approach is another approach that is not
valuable for carrying out current research project within allotted time period because it takes
maximum time (Zhao, 2021).
Data collection: This is the process of collecting information from the useful sources. There
are two essential sources of data collection are known as primary and secondary. These sources
of data collection are important within an investigation. In order to collect primary
information regarding the innovation and technology, questionnaire is used by
investigator. For gathering secondary information, there are various sources such as
articles, books, magazines, publication research and many more. Therefore, within an
investigation, both primary and secondary sources of data collection are useful and
valuable for investigator in attainment of research aim and objectives successfully (Shamba
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and et. al., 2021). There are various advantages of using primary as well as secondary
research such as provides valid and in-depth information. Cost and time effective etc.
Research instruments: This is the process of collecting data through various instruments of
the research that are interview, questionnaire, observation, focus group etc. These are main
instruments of the investigation but according to the impact of innovation and technology in
business management, questionnaire is a chosen research instrument (Willmott, 2020). There
are various benefits or advantages of questionnaire as a research instrument such as fast
result, inexpensive, no pressure, validity & reliability, practical etc. All these are major
advantages of questionnaire that facilitate investigator in achievement of each objective of
the dissertation successfully (Ribeiro-Navarrete, Saura and Palacios-Marqués, 2021).
Sampling: It is an important process used by investigator for selecting appropriate number
of sample from total population. There are two important techniques of sample selection that are
probability and non-probability. Both techniques of sample selection are important but in
accordance to the existing topic, probability is a chosen sampling method. There are various
benefits of probability sampling including absenteeism of systematic error, sampling bias,
advanced level of reliability of research findings, chance to make inferences regarding the
population and many more (Ross and Call-Cummings, 2020). All these are major benefits
of probability sampling and help researcher in selection of 30 respondents out of total.
Along with this, non-probability is another type of sampling that is not valuable for
investigator because it not assists in larger sample selection. Therefore, within an
investigation, probability is a chosen technique of sample selection (Hayashida and et. al.,
2021).
Research ethics: Ethics within a dissertation is important for investigator in completion of
full dissertation in ethical way. There are various principles of research ethics that should be
followed by investigator. These are minimising the risk of harm to research participants, obtain
informed consent as of potential research participants, avoid using deceptive practices, provide
participants the right to withdraw, protect confidentiality and anonymity of research participants
etc. These are main principles that are essential within a dissertation for carrying out full
dissertation ethically (Gruß and et. al., 2021).
Therefore, above mentioned all these are main methodologies that helped investigator in
accomplishment of research aim and objectives in successful manner (Serazin and et. al., 2021).
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Positivism philosophy, deductive approach, survey strategy, quantitative choice, questionnaire
instrument etc. helped investigator in collecting and evaluating of appropriate information
regarding the topic.
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FINDINGS
This is a part of data analysis that refers to the process of evaluating information about the
topic. In accordance to the current project, quantitative data was gathered from questionnaire
instrument, and for evaluating this, frequency distribution analysis as an analytical technique is
used by investigator (Reumers and et. al., 2021). This is an essential and useful technique for
investigator because it helps them in evaluation of gathered quantitative data within minimum
period of time. Along with this, Ms-Excel is also used for making graphs according to the
research questions. Therefore, frequency distribution table of current dissertation is mentioned as
below:
Question 1: Knowledge about the innovation and technology in context of a Boots UK
Limited
Interpretation: It has been interpreted that most of the respondents had accurate
knowledge regarding the technology and innovation in context of Boots UK Limited. For this, 30
out of 30 respondents said yes, it means technology and innovation are two important part of
business success and growth. Innovation and technology at workplace facilitate in improvement
of business performance and profitability easily. Innovation helped company in increasing of
competitiveness, improving brand recognition, improving productivity etc. Technology helped
company in communicating of all information in clear manner, cost efficiency etc.
Question 2: Types of innovation used by Boots UK Limited
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Interpretation: There are different types of innovation used by Boots UK limited for
improving their business performance. 10 participants had knowledge as Boots UK limited used
product innovation in beauty products that turn to help them in attracting of larger base of
customers. Other 10 respondents said as service innovation is a main type of innovation followed
by company by providing their services through drone. Remaining 10 participants had idea as
process innovation is one of the main type of innovation followed by company. For this, they
used software in product design and development. Therefore, all these are main types of
innovation used within Boots UK limited.
Question 3: Major roles of innovation in enhancing business operations as well as activities
of Boots UK Limited
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Interpretation: From the above mentioned graph or table, it has been determined that
there are some effective roles of innovation that helps business organisation in improvement of
business activities and operations successfully. 8 out of 30 participants had opinion as innovation
at workplace help business organisation in solving of any critical issues in systematic manner. 7
had view as innovation support company in enhancing of customer relationship and sales. 6 out
of 30 participants had knowledge as innovation facilitate company by reducing costs and wastes.
Remaining 9 participants had view as improving relation with employees is a main role played
by innovation.
Question 4: Types of technologies used by Boots UK Limited
Interpretation: There are various types of technologies adopted by Boots UK limited. 12
out of 30 respondents had idea as mobile and ecommerce is a main type of technology used by
company for increasing awareness about the services and products among customers. 8
respondents had opinion as electronic payment is an effective technology used by company for
providing facility for customers to pay only that is more safe and secure. Remaining 10
participants had view as prescription of drug monitoring programs is a main type of technology
that helps in improving business performance of Boots UK limited.
Question 5: Technologies help Boots UK Limited in improvement of its business
productivity
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Interpretation: From the above mentioned table or graph, it has been interpreted that
above mentioned all these technologies are important for company in improvement of its
business productivity. 9 participants said as technology helped an organisation in improvement
of communication. 6 respondents had view as technology facilitated company in gaining of
competitive advantages. 7 respondents said as with the help of technology Boots limited cab
easily increase number of customers within less time period. Remaining 8 respondents had
opinion as technology helped company in increasing of their sales and profitability. Therefore,
all these are major benefits of technology that turn to impact in improving productivity of
company.
Question 6: Benefits of innovation experienced by Boots UK Limited
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Interpretation: It has been interpreted that there are various benefits of innovation for
Boots UK limited. 11 said as innovation helped business organisation in increasing
competitiveness. 10 said as innovation helped company in improvement of its brand value and
recognition. Remaining 9 participants said, innovation facilitated Boots UK limited by increasing
its profitability and turnover. Therefore, above mentioned all these are major benefits or
advantages of innovation experienced by Boots.
Question 7: Benefits of technology within a workplace of Boots UK Limited
Interpretation: According to the above mentioned information or data, it has been
determined that there are some benefits of technology for Boots UK limited. 10 respondents said
as technology assist them to meet customer needs by providing quality products or services.
Other 10 respondents had knowledge as targeting audience segments effectively is main benefit.
Remaining 10 participants had opinion or view that technology facilitated company in increasing
of its sales and profitability.
Question 8: Implementation of innovation and technology help Boots UK Limited in
achievement of competitive advantages
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Interpretation: It has been concluded from the above discussed information or graph
that implementation of innovation and technology help Boots UK Limited in achievement of
competitive advantages. For this statement 35 out of 40 respondents said yes, 3 said no and
remaining 2 can’t say about the same.
Question 9: Major challenges that may be faced by Boots UK Limited while implementing
technologies and innovation at workplace
Interpretation: There are various challenges faced by Boots UK limited while
implementing innovation and technology at workplace. 10 out of 30 respondents had knowledge
as lack of employee participation is a major challenge that negatively impact on business
performance and profitability of Boots UK limited. 9 respondents had view as failing to win staff
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over the new technology is one of the main challenge that may be faced by company while
implementation of innovation and technology at workplace. 11 participants had view as higher
investment is a major challenge that may be experienced by Boots UK limited.
Question 10: Effective strategies for overcoming challenges associated with implementation
of technologies and innovation at workplace
Interpretation: There are some effective strategies for reducing challenges linked with
implementation of innovation and technologies at workplace. 8 respondents had view as
development of training programs is essential in reduction of the issue of lack of employee
participation. 10 said as proper planning is essential in reducing the challenge of failing to win
staff over to the new technology. Remaining 12 said as utilisation of effective sources is an
essential strategy for reducing the challenge of higher investment.
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EVALUATION OF FINDINGS
From the above mentioned findings, it has been evaluated that innovation and technology at
workplace is important and essential for the growth and success of company. This part within a
dissertation will help in evaluating of both primary and secondary information through thematic
analysis. According to the present investigation, secondary information was gathered from
books, articles, publication research and many more. Primary information was gathered from
questionnaire that helped investigator in collecting of valid and reliable data regarding the topic.
Therefore, evaluation of findings is explained as below:
Theme 1: Basic knowledge about innovation and technology in context of an organization.
From the above mentioned findings, it has been interpreted that innovation and
technology are useful part for business growth and development. Innovation at workplace
facilitate business company in improving of its productivity and performance level. Technology
is also important for company in attracting of larger base of customers towards brand that result
in increase of sales and profitability. It has been interpreted from the primary information that
most of the participants had actual understanding or knowledge regarding the innovation and
technology used by business organisation. Therefore, both primary and secondary information
are correlated with each other, it means research aim and objective are achieved successfully
(Ceipek and et. al., 2021).
Theme 2: Significance of technology in enhancement of productivity of Boots.
It has been interpreted and determined from the above mentioned secondary information
collected for literature review that, there are some importance of technology, which help Boots
UK limited in enhancement of its business productivity. These are increased revenue streams,
better customer experience, improved data security, improved staff coordination and many more.
It has been identified from the primary information collected from questionnaire that technology
helped Boots UK limited by improving communication, increasing customer base, increasing
sales and facilitate in gaining competitive advantages. Therefore, both information is similar with
each other that result in achievement of this objective successfully (Christa and Kristinae, 2021).
Theme 3: Main role of innovation in enhancing business operations and activities of Boots.
From the above collected secondary data from peer reviewed articles, books, magazines
and many other secondary sources that innovation at workplace played various and effective
roles, which are beneficial for Boots UK limited in improvement of business activities and
25

operations. There are various roles of innovation including reduced costs, improved productivity,
increased competitiveness, improved brand value, increased turnover and improved profitability.
These are major benefits of innovation that turn to facilitate business organisation in
enhancement of business activities and operations. Along with this, it has been determined from
the primary information gathered from questionnaire that there are various roles of innovation
such as solving critical issues, improving relation with employees, improving sales and customer
relationship, reduces costs and wastes etc. These are major benefits of innovation identified from
the questionnaire. Therefore, both types of innovation are correlated with each other that output
in achievement of this objective in successful manner (Ciampi and et. al., 2021).
Theme 4: Challenges that are faced by Boots while employing technologies as well as
innovation at workplace.
From the above mentioned information or data collected for literature review, it has been
interpreted that there are various challenges raised because of implementing innovation and
technology at workplace such as costly, lack of innovation strategy, lack of communication, low
employee morale and many more. These are major challenges that negatively impact on business
organisation while implementing innovation and technology at workplace. It has been evaluated
from the primary information gathered by researcher from questionnaire that, there are also some
major challenges or issues faced by Boots UK limited while implementing technology and
innovation within a working environment. These are lack of employee participation, higher
investment and failing to win staff over to the new technology. Thus, all these are major
challenges that had negative and direct impact over business performance and growth of
company. Therefore, primary and secondary information are not related with each other, it
means this objective is not achieved by researcher. In order to achieve this objective, some
recommendations will be given effectively (Filser and et. al., 2021).
CONCLUSION AND RECOMMENDATION
Conclusion
It has been concluded that most of the respondents had accurate knowledge regarding the
technology and innovation used by business organisation. There are different types of innovation
followed by company such as product innovation, service innovation and process innovation. All
these are main innovations and helped company in improvement of its business growth and
26

success. There are some effective roles of innovation such as solving critical issues, reduces
costs and wastes, improving relation with employees and increase sales as well as customer
relationship. There are also various types of technologies used by company i.e. Electronic
payments, prescription drug monitoring programs and, mobile and ecommerce. These are main
technologies that helped company in improvement of business productivity. There is various
significance of technologies such as improvement in communication, increase customer base,
increase sales and profitability and also helps in gaining of competitive advantages. There are
some benefits of innovation experienced by company including increased competitiveness,
improved band recognition and value, increased turnover and improved profitability.
There are also some major benefits of technology experienced by business organisation
such as meeting customer’s needs, targeting audience segments effectively, increased
profitability and sales. Therefore, implementation of technology and innovation are beneficial for
business organisation in achievement of competitive advantages. There are some major
challenges faced by company while implementing innovation and technologies at workplace.
These are lack of employee participation, higher investment and failing to win staff over the new
technology. These are biggest challenges that had negative impact on business performance and
profitability of company. There are some major strategies that are essential for company in
overcoming of the challenges associated with technology and innovation. These are development
of training programs, proper planning and utilisation of effective sources. These are essential and
valuable ways for reducing all challenges in systematic manner. Therefore, above mentioned all
these are actual information that helps investigator in achievement of each objective
successfully.
Recommendations
From the above mentioned information or findings, it has been recommended that
technology and innovation are significant for business success and growth. There are some
recommendations to the boots UK limited that are described as below:
Effective communication: This is an important and essential way for managing business
effectively. Proper and accurate communication is important in order to deliver appropriate
information to employees. As it reduces conflict among staff members that turn to impact in
improvement of business performance. Communication refers to the two-way process that is
significant for improving business performance and profitability.
27

Train new employees well: This is an important and essential way for improving business
performance. Boots Plc should provide training to their new employees as they increase their
about the business. This turn to impact in enhancement or management of business at national as
well as an international level. Therefore, training is more essential and significant for managing
business successfully.
Invest in marketing: This is an essential and significant way for Boots UK limited in
improvement of their business performance. Marketing will help company in increasing of their
brand awareness that result in increased customer base. As it turns to effect on brand image and
goodwill by Boots UK Limited. Marketing is useful for business organisation because with the
help of this, company can easily improve their business performance and also achieve
competitive advantages.
Reflection
I am glad for getting an effective chance of doing a dissertation over a broad topic i.e. To
identify the impact of innovation and technology in business management”. A study on Boots
UK Limited. By conducting this research, I improved my different types of research skills
including data collection, time management, decision making etc. All these are main skills that
helped me in my personal as well as professional growth. By conducting this research, I faced
certain challenges that are lack of time, lack of resources etc. These sources directly impact on
my performance while we need to complete each activity of the dissertation in given time period
and systematic manner. I used different types of methodologies that are effective for me in
achieving each objective in successful manner. These methodologies are questionnaire,
quantitative research etc. Therefore, I achieved research aim and all objectives successfully.
28

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Appendix
Questionnaire
Q1 Do you have basic knowledge about the innovation and technology in context of a Boots UK
Limited.
a) Yes
b) No
Q2 What types of innovation used by Boots UK Limited?
a) Product innovation
b) Process innovation
c) Service innovation
Q3 What are the effective roles of innovation in improving business operations and activities of
Boots UK Limited?
a) Solving critical issues
b) Improving sales and customer relationship
c) Reduces costs and wastes
d) Improving relation with employees
Q4 What types of technologies used by Boots UK Limited?
a) Mobile and Ecommerce
b) Electronic Payments
c) Prescription drug monitoring programs
Q5 How technologies help Boots UK Limited in improvement of its business productivity?
a) Improvement in communication
b) Helps in gaining competitive advantages
c) Increase customer base
d) Increasing sales and profitability
Q6 What are the major benefits of innovation experienced by Boots UK Limited?
a) Increased competitiveness
b) Improved brand recognition and value
c) Increased turnover and improved profitability
Q7 What are the benefits of technology within a workplace of Boots UK Limited?
33

a) Meeting customers’ needs
b) Targeting audience segments effectively
c) Increased sales and profitability
Q8 Does implementation of innovation and technology help Boots UK Limited in achievement
of competitive advantages?
a) Yes
b) No
c) Can’t say
Q9 What are the major challenges that may be faced by Boots UK Limited while implementing
technologies and innovation at workplace?
a) Lack of employee participation
b) Failing to win staff over to the new technology
c) Higher investment
Q10 What are the effective strategies for overcoming challenges associated with implementation
of technologies and innovation at workplace?
a) Development of training programs
b) Proper planning
c) Utilisation of effective sources
Q1 Do you have basic knowledge about the innovation and technology in
context of a Boots UK Limited.
Frequency
a) Yes 30
b) No 0
Q2 What types of innovation used by Boots UK Limited? Frequency
a) Product innovation 10
b) Process innovation 10
c) Service innovation 10
Q3 How innovation facilitate in improving business operations and activities
of Boots UK Limited?
Frequency
a) Solving critical issues 8
b) Improving sales and customer relationship 7
34

c) Reduces costs and wastes 6
d) Improving relation with employees 9
Q4 What types of technologies used by Boots UK Limited? Frequency
a) Mobile and Ecommerce 12
b) Electronic Payments 8
c) Prescription drug monitoring programs 10
Q5 How technologies facilitate Boots UK Limited in enhnacement of its
business productivity?
Frequency
a) Improvement in communication 9
b) Helps in gaining competitive advantages 6
c) Increase customer base 7
d) Increasing sales and profitability 8
Q6 What are the major benefits of innovation experienced by Boots UK
Limited?
Frequency
a) Increased competitiveness 11
b) Improved brand recognition and value 10
c) Increased turnover and improved profitability 9
Q7 What are the benefits of technology within a workplace of Boots UK
Limited?
Frequency
a) Meeting customers’ needs 10
b) Targeting audience segments effectively 10
c) Increased sales and profitability 10
Q8 Does implementation of innovation and technology help Boots UK
Limited in achievement of competitive advantages?
Frequency
a) Yes 35
b) No 3
c) Can’t say 2
Q9 What are some challenges and issues that may be faced by Boots UK
Limited while applying technologies and innovation within a workplace?
Frequency
a) Lack of employee participation 10
b) Failing to win staff over to the new technology 9
35

c) Higher investment 11
Q10 What are the effective strategies for overcoming challenges associated
with implementation of technologies and innovation at workplace?
Frequency
a) Development of training programs 8
b) Proper planning 10
c) Utilisation of effective sources 12
Q1 Do you have basic knowledge about the innovation and technology in
context of a Boots UK Limited.
Frequency
a) Yes 30
b) No 0
Q2 What types of innovation used by Boots UK Limited? Frequency
a) Product innovation 10
b) Process innovation 10
c) Service innovation 10
Q3 What are the effective roles played by innovation with purpose of
enhancing business operations as also activities of Boots UK Limited?
Frequency
a) Solving critical issues 8
b) Improving sales and customer relationship 7
c) Reduces costs and wastes 6
d) Improving relation with employees 9
Q4 What types of technologies used by Boots UK Limited? Frequency
a) Mobile and Ecommerce 12
36

b) Electronic Payments 8
c) Prescription drug monitoring programs 10
Q5 What are the ways for improving business productivity of Boots UK
Limited?
Frequency
a) Improvement in communication 9
b) Helps in gaining competitive advantages 6
c) Increase customer base 7
d) Increasing sales and profitability 8
Q6 What are the major benefits of innovation experienced by Boots UK
Limited?
Frequency
a) Increased competitiveness 11
b) Improved brand recognition and value 10
c) Increased turnover and improved profitability 9
Q7 What are the benefits of technology within a workplace of Boots UK
Limited?
Frequency
a) Meeting customers’ needs 10
b) Targeting audience segments effectively 10
c) Increased sales and profitability 10
Q8 Does implementation of innovation and technology help Boots UK
Limited in achievement of competitive advantages?
Frequency
a) Yes 35
b) No 3
37

c) Can’t say 2
Q9 What are the main issues that may be faced by Boots while employing
technologies and innovation within a workplace?
Frequency
a) Lack of employee participation 10
b) Failing to win staff over to the new technology 9
c) Higher investment 11
Q10 What are the effective strategies for overcoming challenges associated
with implementation of technologies and innovation at workplace?
Frequency
a) Development of training programs 8
b) Proper planning 10
c) Utilisation of effective sources 12
38