An Investigation: Tech & Innovation Impact on Boots UK Limited

This dissertation investigates the effects of technology and innovation on business management, specifically focusing on Boots UK Limited. It employs a deductive approach, positivism philosophy, and quantitative research methods, including surveys and questionnaires, to address the research aim and objectives. The literature review synthesizes secondary sources like peer-reviewed articles and publications to identify research gaps and formulate research questions. The findings highlight the contributions of both primary and secondary data collection methods in achieving the research goals. The conclusion summarizes the research activities, and recommendations are provided based on the study's findings. The research aims to determine the impact of technology and innovation, examining their significance in enhancing productivity, identifying the roles of innovation, and exploring challenges and effective solutions for Boots UK. The report covers the overview of the topic, background of the company, research aims, objectives, questions, rationale of the research, literature review, methodology, findings, evaluation of findings, conclusion, recommendations, and reflection, with references and an appendix containing the questionnaire.

Business and Management
(An investigation into the impact of technology and
innovation on business management. A study on Boots
UK Limited)
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Abstract
Main problem of conducting this dissertation is to determine the major effects of innovation
and technology within business management. There are various types of methodologies used for
overcoming such problem in systematic manner. These are deductive approach, positivism
philosophy, quantitative research, survey strategy, questionnaire instrument etc. These are main
methodologies that helped investigator in achievement of research aim and each objective
successfully. Literature review has been used for addressing research gap in systematic manner.
In literature review, number of secondary sources was used that are peer-reviewed articles,
magazines, publication research etc. These sources helped investigator in achievement of all
objectives through research question. Main findings of this research are both primary and
secondary methods of data collection helped in overcoming of research problem and attainment
of research aim and objectives. Conclusion has been done by explaining information regarding
entire activities in systematic manner. This turn to impact in achievement of each objective in
successfully. Recommendation is last part of dissertation that has been done by suggesting some
suggestions according to the topic. Therefore, research aim and objectives are achieved in
successful manner.
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Contents
Abstract............................................................................................................................................2
Contents...........................................................................................................................................3
INTRODUCTION...........................................................................................................................5
Overview of the topic..................................................................................................................5
Background of the company........................................................................................................5
Research aim................................................................................................................................6
Research objectives.....................................................................................................................6
Research questions.......................................................................................................................6
Rationale of the research.............................................................................................................7
LITERATURE REVIEW................................................................................................................8
What is the meaning and concept of innovation and technology in context of an organization?8
How technologies are important for Boots UK Limited in enhancement of its business
productivity?................................................................................................................................9
What are the main roles of innovation in enhancing business as well as and activities of Boots
UK Limited?..............................................................................................................................10
What are the biggest challenges faced Boots UK Limited while applying technologies and
innovation at workplace?...........................................................................................................11
What are the effective ways for overcoming challenges faced by Boots UK Limited while
applying technologies and innovation at workplace?................................................................12
METHODOLOGY........................................................................................................................14
FINDINGS.....................................................................................................................................18
EVALUATION OF FINDINGS....................................................................................................25
CONCLUSION AND RECOMMENDATION............................................................................26
Conclusion.................................................................................................................................26
Recommendations......................................................................................................................27
Reflection...................................................................................................................................28
REFERENCES..............................................................................................................................29
Appendix........................................................................................................................................33
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Questionnaire.............................................................................................................................33
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INTRODUCTION
Overview of the topic
Innovation refers to the development, establishment and implementation of a new service,
product or process, with the purpose of enhancing effectiveness, efficiency or competitive
advantages (Ceipek and et. al., 2021). In simple word, innovation is the practical implementation
or development of new idea that output in the introduction of new products and services.
innovation within an organisation played various roles that are better quality, improved
productivity, reduced cost, improved staff retention etc (Christa and Kristinae, 2021). All these
are major benefits of innovation that would be beneficial for the growth and success of company
(Ciampi and et. al., 2021). Technology is the process, method and skill used to achieve goals.
There are various advantages of technology for an organisation such as ease to access to
information, saves time, better communication means, cost efficiency, better learning techniques,
higher customer base and many mores. These are major advantages of technology that turn to
help business organisation in achievement of business goals and objectives in successfully
(Ceipek and et. al., 2021).
Business organisations used technology for producing goods and services to the
customers (EFFENDI, WIDJANARKO and SUGANDINI, 2021). Therefore, technology and
innovation are beneficial for the development and growth of business organisation (Filser and et.
al., 2021). Hence it is identified that innovation and technology are the important aspects of the
organisation because it makes organisation to move towards success and development (Garzella
and et. al., 2021). Innovation starts at the time when new concept of technique or idea that is very
bright. The idea is known as the initial step for the long path to reach at the successful stage of
innovation. Changes in technology generally need changes in organisation as well (Pedraza-
Rodríguez, Bolcha and Santos-Roldán, 2021). These are the changes that include giving
resources for development in technology and acquire the support from others in the company or
outside the company (Christa and Kristinae, 2021).
Background of the company
Boots UK limited is a British health and beauty retailer as well as pharmacy chain.
Company was founded in 1849 by John Boot and headquartered in Nottinghamshire, England,
United Kingdom. Company operates their business in four types of industries that are healthcare,
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beauty, photography and Pharmaceuticals. Company is well-known for its quality and fresh
products. Company sells many beauty and health products and also provides hearing and optician
services in shop. Boots UK Ltd is one of the biggest retailers in Ireland and United Kingdom
even in respect of number of shops and revenue. It has over 2500 shops across Ireland and UK
ranging from beauty shops and local pharmacies to large health. The shops are generally located
in shopping centres and high streets (Ciampi and et. al., 2021). It is involved in selling many
beauty and health products and also give services of hearing care and optician in shops. It also
involves retailing website and it has number of employees of almost 56000 in United Kingdom
and in Ireland almost 1,900.
Research aim
Main aim of this research is “To determine the impact of technology and innovation in
management of business”. A study on Boots UK Limited
Research objectives
 To develop basic knowledge about the technology and innovation.
 To identify the significance of technology in enhancement of productivity of Boots UK
Limited.
 To determine the various roles of innovation in enhancing business operations as well as
activities of Boots UK Limited.
 To explore major challenges that may be faced by Boots UK Limited while applying
technologies and innovation at workplace.
Research questions
 What is the concept of innovation and technology?
 How technologies facilitate Boots UK Limited in enhancement of productivity?
 What are the major roles of innovation in enhancing business operations as well as
activities of Boots UK Limited?
 What are some major challenges that may be faced by Boots UK Limited while applying
technologies and innovation at workplace?
 What are the effective ways for overcoming challenges faced by Boots UK Limited while
applying technologies and innovation at workplace?
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Rationale of the research
Main rationale behind doing of this research is to determine the challenges faced by
organisations without lack of technology and innovation. This research is important and
significant at personal and professional level. At personal level, current research helps researcher
by improving its research skills that are presentation, data collection, time management and
many others. All these are main types of research skills and helped investigator in completion of
full dissertation successfully and timely (EFFENDI, WIDJANARKO and SUGANDINI, 2021).
At professional level, present investigation helps in increasing understanding regarding the
innovation and technology as well as its effectiveness in improvement of business growth.
Therefore, present investigation is so important at personal and professional level.
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LITERATURE REVIEW
What is the meaning and concept of innovation and technology in context of an organization?
According to the Filser and et. al., (2021), innovation is the action needed to develop new
ideas, products or process. Innovations develop bigger chances and are critical for the success of
company and economic growth. The innovation is creation, development and also execution of
the new products or services in order to improving the effectiveness and gain competitive
advantage (George, Lakhan and Puranam, 2020). In simple word, innovation is the process of
translating an invention or idea into a product or service that creates value for which customers
will pay. In modern way, innovation meaning is an innovative idea, new imaginations and
creative thoughts in form of method or device. There are different advantages of innovation
within an organisation such as reduced costs, improved productivity, improved brand recognition
and value, improved profitability, increased turnover and many more. All these are major
advantages of innovation that are significant for the growth and success of company. Innovation
enhances chances to reacts to changes and searches the new opportunities (Sun, Liu and Ding,
2020). This can aid to foster the competitive benefit as this permits to develop effective services
and products for consumers. Innovation is apt to consist practical implementation of invention to
make meaningful impact in marketplace. The technical innovation often displays through
engineering process when issue being solved of technical nature. It makes innovation of most
necessary drivers for long term success of organisations. In business, innovation is application
and developments of the ideas which can help in improve way the things are done and attained. It
can help the business to grow through improving the organisational productivity as well as
efficiency. Ability to innovate will help business to be competitive and also respond to the
changes.
As per the view presented by Garzella and et. al., (2021), modern organisations and
businesses grow in present corporate climate for various reasons. Some organisations are famous
for the services they provide, products they sell and some for their strong loyalty of brand. There
is a phrase “adapt or die” and this is mostly adopted by organisations because it assists in getting
success in current modern world. Innovation is that factor of the organisation which helps in
organisations to grow and get great success and more profitable. This is the factor which helps in
keeping company relevant and appropriate (Widjaja, Sumintapura and Yani, 2020). Basically
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innovation assists organisation to become different from competitors and other companies.
Innovation brings up gradation in the product by adding some extra features in the product. The
innovation in the different processes of organisation which often saves the time of leaders,
managers and employees.
From the view presented by Glebova and Desbordes (2021), technology is the
transformation and study of tools, techniques and machines created by humans. Technology is a
concept that defines all technology helped an enterprise to run their operational and business
process smoothly. It is application of the scientific knowledge to practical aim of business. In
this present time, businesses are facing situation where the technology is more changing
landscape around them, transitioning from back of company into customer’s hand and employees
(Abdurazzakov and et. al., 2020). The fast development cycles and enhanced competition are
highlighting necessary role of the automation as well as technology in business. the emerging
technologies accelerating business transformation that calls for the process development and
agile business. Executing the new technology solutions as well as working methods needs
support from IT team, personnel desire to develop skills and commitment from company (Cinar,
Altuntas and Alan, 2020). On the other hand, digitalisation gives the new opportunities to
business and need to have consistent digital frontline for communication with staff members and
company in networked multichannel world. In regards to this, evolving technologies are
accelerating the digital transformation, needing the process development and looking the
governance. The business capabilities are sum of assets and processes within an organisation. It
comprises whole business firm consisting supporting functions at workplace.
How technologies are important for Boots UK Limited in enhancement of its business
productivity?
On the opinion of Guerola-Navarro and et. al., (2021), role of the technology in business is to
drive the growth as well as improve business operations. This helps in improve the business
communication, inventory management and optimize production. The technology has been given
new approach on how to manage the business making transaction faster, convenient and
efficient. According Haefner and et. al., (2021), using the technology helps in enhance business
productivity develops platforms in order to make the business successful. The business
productivity software assures Boots UK have tools in order to overcome from challenges related
to executing strategy. Enhanced business productivity can have traced to processes automation
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permitting for the fast communication strategy. There is a need to organization to spent on the
strategic priorities and better project completion within given time period. The main goal of
organization is to monitor business productivity and the progress of staff members on goals. The
business growth software solutions enable supervisors to track progress easily at the time of
phrase of completion of goal and immediate reinforcement (Dodgson, 2020). This process is
mainly lead to high business productivity because company is mainly staffed with workforce to
learning new skills and challenged to do best. It is necessary to motivate the employees through
rewarding them for better success by providing the monetary and non- monetary incentives both.
According to the Hameed, Nisar and Wu (2021), The technology provides the advanced
reporting as well as business analysis capability in order to gain deep understanding of the
business performance, market trends and the customer preferences. Managers and executives can
access the performance as well as analytical reports to work together in order to set strategy.
Other than this, collaboration is key driver of the productivity and also technology has made this
easier to connect as well as work together. Solutions which enable team to discuss, plane and
also execute the work in single place are valuable. In regards to this, company can enhance
productivity if use the data solution and networked voice (Haddad and et. al., 2020). With the
help of this technology, company would not have to be worry regarding staff members missing
calls and necessary data. Scheduling system is helpful in enhancing productivity because system
will permit to communicate with staff members when this comes to scheduling the things. Boots
UK would not have to worry regarding overlapping the appointments and others things. Each
person at workplace can have the access to scheduling system to each one stays up to date and on
track.
What are the main roles of innovation in enhancing business as well as and activities of Boots
UK Limited?
As per perspective of Hongyun and et. al., (2021), Innovation is most necessary concern of
company and its main role in coordination as well as development of business. It is process that
starts with the introduction to plan of idea and will also will become function and varied from the
creation. Successful exploitation of the new ideas is important to business for purpose of
improve process and products at market place. This can be more challenging for understanding
innovation impacts on business. Innovation sin Boots UK looking to attain the competitive
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benefits. Innovation can core reason for the modern existence as the innovation can have
undesirable consequences and modifications are inevitable.
As per the view presented by Idota, Taher and Tsuji (2021), innovation is helpful or
business to improve sales as well as customer relationships. Failing to make improvement in
services and products can put at risk of losing consumers to innovative rivals. If company is
investing money and time in the innovation, then consumers will notice additional value they are
bringing them. On the other hand, innovation can assist to minimize the wastage in business and
also leave positioned in better manner to focus on long term objectives than putting out on fires.
The innovation can assist to anticipate the market changes to get the quick opportunities. This
can assist to differentiate from competition (Dastane, 2020). Such kind of the innovation can
come from analysing the market trends on continuous basis, listening consumers, suppliers and
competitors to spot opportunities. Innovation at workplace is stimulating for the staff members.
Cultivating the pride in goods and also desire for business to be sector leader should minimize
the workplace turnover and enhance productivity. It is necessary for an organisation to improve
the employee relations. Innovative workplace is stimulating for staff members. Developing
culture of the innovation drives to be sustainable and productive innovation practices which can
spark ideas.
What are the biggest challenges faced Boots UK Limited while applying technologies and
innovation at workplace?
As per perspective of IRIKEFE and BOB-ALLI (2021) it has been stated that Innovation
and use of latest technology is important for every business organization. It is seen that for
success of a business the company should regularly innovate its products and services. But
everyone is reluctant to change and that is the reason the Boots UK Limited faces various
challenges while bringing innovation and adopting new technology. The challenges are discussed
below:
Costly: It is costly to use new technology and innovative ideas. It increases the expenditure
of company to start and use new and updated technology. Kosaka and et. al., (2021), states that
the expense increases in understanding, installing and adopting the technology.
Employees: The employees are not ready to adopt change. As they do not want to learn new
things they are scared of getting change. Along with that there is requirement of proper training
and development so that the employees are able to adopt and understand the new technology.
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Lack of innovative strategy: If the company is unable to establish a strong strategy that
supports innovation, then the company will not be able to innovate the products and services
(Mazzarol and Reboud, 2020). The management has not given importance of innovation in the
business strategy and that is the reason now company is facing challenges to use the innovative
ideas and to use the update technology.
Lack of communication: This is a biggest challenge faced by Boots UK Limited at the time
of implementing technologies and innovation at workplace (McManus, 2021). Some employees
are not interested in participating within the change that turn to increase conflict or
misunderstanding among workers. As it is not good for the growth and success of company.
Low employee moral: In many instance, worker not like any change at workplace that turn to
impact on employees as well as organizational performance. Implementation of technology and
innovation within a working environment, it may create low morale among employees (Liu and
et. al., 2020) . As it turns to effect on Boots UK limited by increasing employee turnover.
What are the effective ways for overcoming challenges faced by Boots UK Limited while
applying technologies and innovation at workplace?
According to the Priya and et. al., (2020), there are different ways that are effective and
essential in mitigation of challenges associated with implementation of technologies and
innovation at workplace. For overcoming the challenge of time, leaders are must aware of the
requirement to invest time if they want to see Boots UK Limited become more innovative. For
managers, there requirement to be a general acceptance that innovation and technology won't
result within instant gratification. Rather, changes as well as progress will be seen over time, and
it might take years, not months.
From the view presented by Phusalux (2020), taking advantage of everything that innovative
technology has to offer is not enough. Company must be capable to integrate it into their existing
processes to entirely realize it’s potential. Then, Boots UK Limited may end up having to
unnecessarily overhaul their whole system that will take up more time and effort. Preferably,
Boots UK Limited should strive for the least disruption as well as necessity for training when
implementing new technology or innovation into their existing systems.
Literature gap
Main aim of literature review in dissertation is to identifying the research gap within
existing topic. Main gap of current study is the impact of innovation and technology in business
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