Innovation and Commercialisation Strategies at Hyundai Motors
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This report provides an analysis of innovation and commercialisation strategies within Hyundai, a South Korean automobile manufacturer. It differentiates between innovation and invention, highlighting the importance of innovation for competitive advantage, customer satisfaction, and market share. The report examines Hyundai's culture, vision, teamwork, and leadership in shaping innovation, along with sources of innovation as identified by Peter Drucker. It delves into the 4P's of innovation (Product, Position, Process, Paradigm), the application of the innovation funnel, and the development of frugal innovation. The report further explains the importance of the commercial funnel, the New Product Development (NPD) process, and presents an innovation business case. Finally, it evaluates tools used by Hyundai to create, retain, and protect knowledge and intellectual property.

Innovation and
Commercialisation
1
Commercialisation
1
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Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
Explaining the innovation and identifying its importance for a company in comparison with
the concept of invention.........................................................................................................4
Explaining the company's culture, vision, teamwork and leadership that can shape the
innovation & commercialisation............................................................................................6
M1 Sources of innovation and how organisations could foster and develop an environment
and culture of innovation........................................................................................................7
D1 Analyse how innovation is developed, embedded and measure.....................................8
TASK 2............................................................................................................................................8
Explaining the 4P's of innovation and explaining the usage of innovation funnel to determine
as well as shaping the ideas for innovation............................................................................8
M2 Application of commercial funnel.................................................................................10
Explaining the developments in frugal innovation & providing example of how this is used in
the organisational context.....................................................................................................11
M3 Role of frugal innovation...............................................................................................12
TASK 3..........................................................................................................................................12
Explaining the importance of commercial funnel & the application of New product
development (NPD) processing for commercialisation of innovation.................................12
Building an Innovation business case for a company, comprising the ways of accessing the
fund.......................................................................................................................................14
TASK 4..........................................................................................................................................16
Evaluating the various tools which a firm uses to create, retain as well as protect knowledge &
intellectual property..............................................................................................................16
D2 Evaluate nature of innovation.........................................................................................17
M5 Evidence based evaluation.............................................................................................17
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19
2
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
Explaining the innovation and identifying its importance for a company in comparison with
the concept of invention.........................................................................................................4
Explaining the company's culture, vision, teamwork and leadership that can shape the
innovation & commercialisation............................................................................................6
M1 Sources of innovation and how organisations could foster and develop an environment
and culture of innovation........................................................................................................7
D1 Analyse how innovation is developed, embedded and measure.....................................8
TASK 2............................................................................................................................................8
Explaining the 4P's of innovation and explaining the usage of innovation funnel to determine
as well as shaping the ideas for innovation............................................................................8
M2 Application of commercial funnel.................................................................................10
Explaining the developments in frugal innovation & providing example of how this is used in
the organisational context.....................................................................................................11
M3 Role of frugal innovation...............................................................................................12
TASK 3..........................................................................................................................................12
Explaining the importance of commercial funnel & the application of New product
development (NPD) processing for commercialisation of innovation.................................12
Building an Innovation business case for a company, comprising the ways of accessing the
fund.......................................................................................................................................14
TASK 4..........................................................................................................................................16
Evaluating the various tools which a firm uses to create, retain as well as protect knowledge &
intellectual property..............................................................................................................16
D2 Evaluate nature of innovation.........................................................................................17
M5 Evidence based evaluation.............................................................................................17
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19
2

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INTRODUCTION
The term innovation is denoted as an important role within the organisation for its growth
and success across the globe. In order to be a market leader or to stay in tough competition it is
important for the firms to initiate innovation within their offerings. The commercialisation is
denoted as the method of introducing a new organisational products or services in the eyes of
customers by implementing various marketing tools that can be effective (ALBANITO, 2020).
The present report comprises of an innovation in the company Hyundai, a south Korean
organization which deals in automobile industry. It was established in the year 1967. The
concept of innovation as well as the invention is being differentiated along with an importance of
innovation. The 4P's of innovation as well as the usage of innovation funnel and development of
frugal innovation is also considered into the discussion. In continuation to this, a process of NPD
is being discussed and a case for healthy chocolate mint lassi is developed along with different
financial options. Lastly, the report covers various tools that assists in retaining & protecting the
various intellectual properties of Hyundai.
TASK 1
Explaining the innovation and identifying its importance for a company in comparison with the
concept of invention
The concept of innovation is categorized as the adoption or presentation of some new
product or service that is not available in the market. This also includes some new features that
can gives innovative look to the product or service. This is considered in order to offer high
quality or better products to the customers so to satisfy their needs and retain them for longer
time. The companies brings innovation generally in their existing items that attracts more
customer's and enhances their sales in market. The company Hyundai is bringing an innovation
within offering by introducing self-driver mode in its car i20. The importance of Innovation
which respect to Hyundai is mentioned below: Attaining competitive advantage: In the tough competitive world, the innovation is the
key to sustainability as well as a strong way of retaining customers for long term. On the
other hand, this assists companies in having a first mover advantage and become a
market leader. The creativity which the businesses brings in their products or services
4
The term innovation is denoted as an important role within the organisation for its growth
and success across the globe. In order to be a market leader or to stay in tough competition it is
important for the firms to initiate innovation within their offerings. The commercialisation is
denoted as the method of introducing a new organisational products or services in the eyes of
customers by implementing various marketing tools that can be effective (ALBANITO, 2020).
The present report comprises of an innovation in the company Hyundai, a south Korean
organization which deals in automobile industry. It was established in the year 1967. The
concept of innovation as well as the invention is being differentiated along with an importance of
innovation. The 4P's of innovation as well as the usage of innovation funnel and development of
frugal innovation is also considered into the discussion. In continuation to this, a process of NPD
is being discussed and a case for healthy chocolate mint lassi is developed along with different
financial options. Lastly, the report covers various tools that assists in retaining & protecting the
various intellectual properties of Hyundai.
TASK 1
Explaining the innovation and identifying its importance for a company in comparison with the
concept of invention
The concept of innovation is categorized as the adoption or presentation of some new
product or service that is not available in the market. This also includes some new features that
can gives innovative look to the product or service. This is considered in order to offer high
quality or better products to the customers so to satisfy their needs and retain them for longer
time. The companies brings innovation generally in their existing items that attracts more
customer's and enhances their sales in market. The company Hyundai is bringing an innovation
within offering by introducing self-driver mode in its car i20. The importance of Innovation
which respect to Hyundai is mentioned below: Attaining competitive advantage: In the tough competitive world, the innovation is the
key to sustainability as well as a strong way of retaining customers for long term. On the
other hand, this assists companies in having a first mover advantage and become a
market leader. The creativity which the businesses brings in their products or services
4
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helps organisation in attracting huge market share within the industry. With the initiation
of innovation by Hyundai, the company will offer self driver mode to its customers that
is not offered by similar firms and through this they can be able to attain a higher
competitive advantage.(Chen, 2021). High satisfaction among consumers: The company can increase its consumer's base
through offering high quality of product via innovation. Through offering an innovative
product, Hyundai can attract large customer's as when the customer's are satisfied they
will be attracted more towards the product. Through this Hyundai can have large share
of loyal customer's who in future will prefer services of company in against of other
similar firms. Enhanced market share: The success of innovative product within the market will
enhance the existing market share of Hyundai. Company through this has a potential of
attracting large customer's ratio via their new Self driver mode. High market share can
also be attained by the company through offering products which are highly preferred by
the customers, this preferences can be analysed through a proper conduct of market
research (Fartash, Mohseni Kiasari and Sadabadi, 2021).
Invention
The notion for invention referred to as a development of a new concept or an idea which
does not have any existence before this in market or is not identified by others. The main aim of
having invention is to make the things more easier and comfortable (Kumari and Mor, 2021). In
relation to Hyundai, the importance of Invention is that it is very much helpful in the period of
globalisation. This heads towards having high competitive advantage in comparison to
competitors. Hyundai through this can bring some new concept within its car and can help the
society from offering a new advancement in the automobile industry.
Comparison of innovation and invention
Basis of comparison Invention Innovation
Meaning This denotes to the creation of
new concept or phenomenon
for the first time which can be
This denotes to some
modifications within the
existing item or offering with
5
of innovation by Hyundai, the company will offer self driver mode to its customers that
is not offered by similar firms and through this they can be able to attain a higher
competitive advantage.(Chen, 2021). High satisfaction among consumers: The company can increase its consumer's base
through offering high quality of product via innovation. Through offering an innovative
product, Hyundai can attract large customer's as when the customer's are satisfied they
will be attracted more towards the product. Through this Hyundai can have large share
of loyal customer's who in future will prefer services of company in against of other
similar firms. Enhanced market share: The success of innovative product within the market will
enhance the existing market share of Hyundai. Company through this has a potential of
attracting large customer's ratio via their new Self driver mode. High market share can
also be attained by the company through offering products which are highly preferred by
the customers, this preferences can be analysed through a proper conduct of market
research (Fartash, Mohseni Kiasari and Sadabadi, 2021).
Invention
The notion for invention referred to as a development of a new concept or an idea which
does not have any existence before this in market or is not identified by others. The main aim of
having invention is to make the things more easier and comfortable (Kumari and Mor, 2021). In
relation to Hyundai, the importance of Invention is that it is very much helpful in the period of
globalisation. This heads towards having high competitive advantage in comparison to
competitors. Hyundai through this can bring some new concept within its car and can help the
society from offering a new advancement in the automobile industry.
Comparison of innovation and invention
Basis of comparison Invention Innovation
Meaning This denotes to the creation of
new concept or phenomenon
for the first time which can be
This denotes to some
modifications within the
existing item or offering with
5

presented for the customer's or
for serves some purpose.
the addition of a new feature
which can be represented as an
innovative product.
Skills needed In order to have an invention
the most essential skill that is
needed to be present is
technical skill.
In the case of innovation, the
most required skills are
marketing, strategy as well as
technical.
Essentials The concept of invention
includes the presence of
specific procedure, people,
service, product, etc.
The innovation needs a
collaborative efforts of
procedure, people, product and
service.
Explaining the company's culture, vision, teamwork and leadership that can shape the innovation
& commercialisation
The innovation as well as commercialisation acts as an important element in the
organisational growth especially for international market. Constant research and development
activities are needed by the company to have successful innovation in Hyundai. On the other
hand, commercialisation with respect to company's products or services can be done with the
execution of sound marketing strategies. There are various notions that helps companies in
having healthy competition as well as meeting tough challenges within the industry (Lima,
2021). The major contribution of company's culture, vision, teamwork and leadership in shaping
the innovation & commercialisation with respect to Hyundai are mentioned below:
Vision
The vision statement of company is to become the lifetime partner in the automobile and
also beyond in order to come closer to the customers and also become the brand which is
beloved by everyone.
Culture
The culture at Hyundai includes certain assumptions, beliefs, preferences or several other
aspects that justifies the organisational behaviour as well as directs in the achievement of their
goal. The innovation culture within the Hyundai guides the organisation in having a culture of
6
for serves some purpose.
the addition of a new feature
which can be represented as an
innovative product.
Skills needed In order to have an invention
the most essential skill that is
needed to be present is
technical skill.
In the case of innovation, the
most required skills are
marketing, strategy as well as
technical.
Essentials The concept of invention
includes the presence of
specific procedure, people,
service, product, etc.
The innovation needs a
collaborative efforts of
procedure, people, product and
service.
Explaining the company's culture, vision, teamwork and leadership that can shape the innovation
& commercialisation
The innovation as well as commercialisation acts as an important element in the
organisational growth especially for international market. Constant research and development
activities are needed by the company to have successful innovation in Hyundai. On the other
hand, commercialisation with respect to company's products or services can be done with the
execution of sound marketing strategies. There are various notions that helps companies in
having healthy competition as well as meeting tough challenges within the industry (Lima,
2021). The major contribution of company's culture, vision, teamwork and leadership in shaping
the innovation & commercialisation with respect to Hyundai are mentioned below:
Vision
The vision statement of company is to become the lifetime partner in the automobile and
also beyond in order to come closer to the customers and also become the brand which is
beloved by everyone.
Culture
The culture at Hyundai includes certain assumptions, beliefs, preferences or several other
aspects that justifies the organisational behaviour as well as directs in the achievement of their
goal. The innovation culture within the Hyundai guides the organisation in having a culture of
6
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bringing innovation on regular basis through considering effective communication, leadership,
ownership, etc.
Leadership
The democratic style of leadership is being applied in Hyundai that allows its employees
to share their views or opinions so can have numerous ideas that gives rise to innovation.
Hyundai asks for the suggestions from their staff and aims at providing best quality offering to
its customers.
Teamwork
The company operates with high skilled and effective workforce that assists business in
having better ideas for bringing the innovation as well as provides clear communication related
to the necessary information. The team at Hyundai is focused towards having successful and
quality results in its offering that allows to satisfy their customer's need and achieve efficient
outcomes for their offerings.
M1 Sources of innovation and how organisations could foster and develop an environment and
culture of innovation
Peter Drucker has given seven sources of innovation which facilitate company to find the
several possibilities and assists in managing the risks which are relevant with innovation
(Amechi, 2018). These sources supports Hyundai for brining innovation in the product and
service as well as maintaining its unique positioning of the company. Some sources of
innovation is mentioned below:
The unexpected: The selected company analyse the market trends, patterns and
requirements for gaining market opportunities. In order to avoid the uncertainty, the company
bring innovative products and services. There are various unexpected event occur in market
which provide opportunity to business to adopt innovation. For instance, with increasing price
of fuel, concept of electronic vehicle came into existence.
Process need: The firm has various organisational strategies in order to run the business
and bring innovation into the product or service category and sustainable competition. Process
changes also provide opportunity to firm to innovate their business. This changes can be for
new technology, support Chain or engineering.
7
ownership, etc.
Leadership
The democratic style of leadership is being applied in Hyundai that allows its employees
to share their views or opinions so can have numerous ideas that gives rise to innovation.
Hyundai asks for the suggestions from their staff and aims at providing best quality offering to
its customers.
Teamwork
The company operates with high skilled and effective workforce that assists business in
having better ideas for bringing the innovation as well as provides clear communication related
to the necessary information. The team at Hyundai is focused towards having successful and
quality results in its offering that allows to satisfy their customer's need and achieve efficient
outcomes for their offerings.
M1 Sources of innovation and how organisations could foster and develop an environment and
culture of innovation
Peter Drucker has given seven sources of innovation which facilitate company to find the
several possibilities and assists in managing the risks which are relevant with innovation
(Amechi, 2018). These sources supports Hyundai for brining innovation in the product and
service as well as maintaining its unique positioning of the company. Some sources of
innovation is mentioned below:
The unexpected: The selected company analyse the market trends, patterns and
requirements for gaining market opportunities. In order to avoid the uncertainty, the company
bring innovative products and services. There are various unexpected event occur in market
which provide opportunity to business to adopt innovation. For instance, with increasing price
of fuel, concept of electronic vehicle came into existence.
Process need: The firm has various organisational strategies in order to run the business
and bring innovation into the product or service category and sustainable competition. Process
changes also provide opportunity to firm to innovate their business. This changes can be for
new technology, support Chain or engineering.
7
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Demographics: There are various factors such as population, income of the individual
and so on in demographic. The company take innovative decisions as per the demands of the
consumers.
New knowledge: New knowledge is one of source of innovation that provide a way to
person to think differently. It is one of way that provide opportunity to business to adopt
innovation. It is a think on basis of which people make research and other things and
finding out new ways of doing a work.
D1 Analyse how innovation is developed, embedded and measure
Innovation is required in the third year of operation of the organisation in order to elevate
their sales as their sales is declining because of powerful competitors. Firstly, invention was
executed to its products and it has been analysed in the commercialization phase where the
organisation could make a good revenue. Also, with without assessing, the organisation could
make profit from it by deploying many technologies such as the customers are influenced by the
organisation's creativity and also become associate with the new product. Innovation can be
developed with identification of new ideas, concept ways of doing things or making changes
in existing products and service. It can be measure by ensuring, it is not existed before. It is
important for business as it provide them opportunity to get competitive advantage. It
provide them success in market and provide opportunity to increase profit.
TASK 2
Explaining the 4P's of innovation and explaining the usage of innovation funnel to determine as
well as shaping the ideas for innovation
In relation to have innovation within the business, the 4P's of innovation is necessarily
needed to be considered which is mentioned below: Product: This is considered as an item which is provided for the sale and is manufactured
by a specific process with an aim of generating revenues form it. In relation to Hyundai,
the procedures in innovation assist the company in having a good quality automobiles
with the latest innovation in their existing car within the target market (Lindgren, 2021). Position: This is concerned with the perception of company itself. This is characterized
with a psychological thinking which has an effect upon the innovation aspect. The
8
and so on in demographic. The company take innovative decisions as per the demands of the
consumers.
New knowledge: New knowledge is one of source of innovation that provide a way to
person to think differently. It is one of way that provide opportunity to business to adopt
innovation. It is a think on basis of which people make research and other things and
finding out new ways of doing a work.
D1 Analyse how innovation is developed, embedded and measure
Innovation is required in the third year of operation of the organisation in order to elevate
their sales as their sales is declining because of powerful competitors. Firstly, invention was
executed to its products and it has been analysed in the commercialization phase where the
organisation could make a good revenue. Also, with without assessing, the organisation could
make profit from it by deploying many technologies such as the customers are influenced by the
organisation's creativity and also become associate with the new product. Innovation can be
developed with identification of new ideas, concept ways of doing things or making changes
in existing products and service. It can be measure by ensuring, it is not existed before. It is
important for business as it provide them opportunity to get competitive advantage. It
provide them success in market and provide opportunity to increase profit.
TASK 2
Explaining the 4P's of innovation and explaining the usage of innovation funnel to determine as
well as shaping the ideas for innovation
In relation to have innovation within the business, the 4P's of innovation is necessarily
needed to be considered which is mentioned below: Product: This is considered as an item which is provided for the sale and is manufactured
by a specific process with an aim of generating revenues form it. In relation to Hyundai,
the procedures in innovation assist the company in having a good quality automobiles
with the latest innovation in their existing car within the target market (Lindgren, 2021). Position: This is concerned with the perception of company itself. This is characterized
with a psychological thinking which has an effect upon the innovation aspect. The
8

position entails the target market or customer's to whom the company is going to cater. In
relation to Hyundai, the company position's its product in general market where people
who are technological savvy can make purchase of this new innovative car. Process: This is related with some manner which is being adopted by the firm with an
aim of offering high quality automobiles to market. This aspect is extremely helpful for
the business in enhancing the manufacturing procedure. In relation to Hyundai the
company enhances its internal process so to attain their objectives in time which
eventually will increase their sales as well as generates greater revenues (Liu and Wang,
2021). Paradigm: This includes all those ways which are executed by the business to have easy
innovation process. Paradigm is directly related with some specific thing in the category
of innovation which brings some change within which the actions for innovation could be
taken. For Hyundai, the paradigm is concerned with the making use of right technology
or could be anything that makes the manufacturing or selling process more innovative.
Innovation Funnel:
The innovation funnel is a composition of such method or steps which are considered by
the businesses to initiate their new offerings or procedure in a better and sequential way. The
funnel is being adopted by companies to retain advantage for longer period for such innovative
item along with an implementation of properly structured plan into the operations. The main
component which is needed to be present in innovation funnel is research & development. In the
process of innovation funnel there is an involvement of market analysis in order to determine the
product's feasibility. The stages which are included in the procedure of innovation funnel is
mentioned below: Idea Generation: This includes to the generation of an idea through proper research that
needs to be considered in the process of innovation for the new product. This is done with
an objective of advancing the company's service through a best idea which is best
suitable for the business according to its potential. At this stage, Hyundai aims at
determining the particular problem that is associated with the product (Nwaka, 2021). Investigation of Concept: This is a step where the different aspects of product and the
innovation is investigated that needs to be considered in future while working upon the
9
relation to Hyundai, the company position's its product in general market where people
who are technological savvy can make purchase of this new innovative car. Process: This is related with some manner which is being adopted by the firm with an
aim of offering high quality automobiles to market. This aspect is extremely helpful for
the business in enhancing the manufacturing procedure. In relation to Hyundai the
company enhances its internal process so to attain their objectives in time which
eventually will increase their sales as well as generates greater revenues (Liu and Wang,
2021). Paradigm: This includes all those ways which are executed by the business to have easy
innovation process. Paradigm is directly related with some specific thing in the category
of innovation which brings some change within which the actions for innovation could be
taken. For Hyundai, the paradigm is concerned with the making use of right technology
or could be anything that makes the manufacturing or selling process more innovative.
Innovation Funnel:
The innovation funnel is a composition of such method or steps which are considered by
the businesses to initiate their new offerings or procedure in a better and sequential way. The
funnel is being adopted by companies to retain advantage for longer period for such innovative
item along with an implementation of properly structured plan into the operations. The main
component which is needed to be present in innovation funnel is research & development. In the
process of innovation funnel there is an involvement of market analysis in order to determine the
product's feasibility. The stages which are included in the procedure of innovation funnel is
mentioned below: Idea Generation: This includes to the generation of an idea through proper research that
needs to be considered in the process of innovation for the new product. This is done with
an objective of advancing the company's service through a best idea which is best
suitable for the business according to its potential. At this stage, Hyundai aims at
determining the particular problem that is associated with the product (Nwaka, 2021). Investigation of Concept: This is a step where the different aspects of product and the
innovation is investigated that needs to be considered in future while working upon the
9
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item. At this stage, the phenomenon is tested through identifying the availability of
resources as well as scope of target audience that needs to accomplish objectives in a
particular period of time.
Studying the feasibility: This stage comprises of identifying the product's feasibility
based upon economical, rational & technological elements which would be present in the
product or in its process. The motive behind this study is to determine the idea which is
highly accepted by the market and brings success to Hyundai. Also, there is a need of
determining different issues which can take place during the manufacturing or process of
such innovative product (Pintonello, 2020).
Developing stage: At this stage, the company develops the overall structure of its product
within a considerable manner so to have efficient results and higher sales in market.
Post release phase: This involves the last stage within the process of innovation funnel
where Hyundai collects feedbacks from its customer's which can help them in offering
best quality product depending upon the preferences of such customer's. This can be used
by Hyundai through conducting survey, filling of feedback forms or via other method of
collecting feedbacks.
10
Innovation Funnel
resources as well as scope of target audience that needs to accomplish objectives in a
particular period of time.
Studying the feasibility: This stage comprises of identifying the product's feasibility
based upon economical, rational & technological elements which would be present in the
product or in its process. The motive behind this study is to determine the idea which is
highly accepted by the market and brings success to Hyundai. Also, there is a need of
determining different issues which can take place during the manufacturing or process of
such innovative product (Pintonello, 2020).
Developing stage: At this stage, the company develops the overall structure of its product
within a considerable manner so to have efficient results and higher sales in market.
Post release phase: This involves the last stage within the process of innovation funnel
where Hyundai collects feedbacks from its customer's which can help them in offering
best quality product depending upon the preferences of such customer's. This can be used
by Hyundai through conducting survey, filling of feedback forms or via other method of
collecting feedbacks.
10
Innovation Funnel
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M2 Application of commercial funnel. Awareness: In this stage of sales funnel, Hyundai organisation make efforts to raise
awareness related to their products with the assistance of marketing plans and strategies.
At this stage, the customers came to know about the existence of the organisation but
does not develop any interest. Managers of Hyundai in this stage needs to conduct
various advertisement that allow consumer to know about products and service of
company. Interest: The budding customer would develop its interest and wishes to know more
about the commodity, pricing, packaging, the company and the values that they offer.
Hyundai creates interest among the consumers by showcasing the USP of their
commodities and ensure the target market to believe that the their problem could
solve only the Hyundai offerings. In order to develop USP, company needs to
making efforts to develop a strong position in minds of consumer. They also needs to
focus on customer service that will helps them for creating interest of consumer into
their products. They should adopt innovation and differentiation in their products. Decision: The prospect would compare all the substitute products based on the price,
packaging, quality and so on and then made their buying decision. The selected
organisation makes use of various promotional methods for highlighting its cost effective
cars and convince consumers to make selection of the product over the rivals
(Gengenbach, 2020). Hyundai is providing good quality products in affordable
prices. It is not only offering premium cars but also budget friendly cards which are
affordable by customers.
Action: This is final stage where the consumers makes its actual purchasing decision
which would be based on marketing plan and strategies. The selected organisation also
wanted to reach this stage and convert prospect to loyal customers. In this stage, focus of
managers of Hyundai is to make this process more easier and convenience for
consumer. For this, they are offering cars in EMI and on their options. They are
accepting payment of different methods which make it convenient for consumer to
buy products of this company.
11
awareness related to their products with the assistance of marketing plans and strategies.
At this stage, the customers came to know about the existence of the organisation but
does not develop any interest. Managers of Hyundai in this stage needs to conduct
various advertisement that allow consumer to know about products and service of
company. Interest: The budding customer would develop its interest and wishes to know more
about the commodity, pricing, packaging, the company and the values that they offer.
Hyundai creates interest among the consumers by showcasing the USP of their
commodities and ensure the target market to believe that the their problem could
solve only the Hyundai offerings. In order to develop USP, company needs to
making efforts to develop a strong position in minds of consumer. They also needs to
focus on customer service that will helps them for creating interest of consumer into
their products. They should adopt innovation and differentiation in their products. Decision: The prospect would compare all the substitute products based on the price,
packaging, quality and so on and then made their buying decision. The selected
organisation makes use of various promotional methods for highlighting its cost effective
cars and convince consumers to make selection of the product over the rivals
(Gengenbach, 2020). Hyundai is providing good quality products in affordable
prices. It is not only offering premium cars but also budget friendly cards which are
affordable by customers.
Action: This is final stage where the consumers makes its actual purchasing decision
which would be based on marketing plan and strategies. The selected organisation also
wanted to reach this stage and convert prospect to loyal customers. In this stage, focus of
managers of Hyundai is to make this process more easier and convenience for
consumer. For this, they are offering cars in EMI and on their options. They are
accepting payment of different methods which make it convenient for consumer to
buy products of this company.
11

Explaining the developments in frugal innovation & providing example of how this is used in the
organisational context
The concept of frugal innovation is considered as the process which is executed in order
to minimise the manufacturing complexities within company's offerings. The main objective
behind this is to initiate such products which are cost-effective and assists in reducing the
manufacturing wastes. Frugal innovation is very much helpful in ignoring such wastes that are
not providing any value to the business. The process of frugal innovation is being mentioned
below: Identifying the opportunity: This process carries an objective of determining the various
opportunities within the issues that are presently existing in the business. In relation to
Hyundai which is offering a self-driver mode to the market is having a new composition
in it. This will result in the development of overall business performance which will
enhance the scope of long term sustainability in market (Russell, 2020). Using less and performing more: This step identifies utilisation of such resources which
involves less quantity or are highly efficient that helps in producing more units. This
assists Hyundai in determining the various needs of customers with greater efficiency.
The company generally utilises this feature with an aim of enhancing their productivity as
well as overall performance. Thinking & acting flexibility: The step lists those strategies that are not flexible or are
strict in order to initiate the product modification. This also includes a look up on the
business resources that satisfies the needs & demand of customer's. Adopting simple methods: The stage in innovation talks for the organisational operations
which should not be complex or hard to adopt and is required to be effective. This is so to
enhance the understanding from customers as well as the company's perspective. With
the adoption of regular development, the Hyundai is able to attain a competitive
advantage in the market (Saksupapchon and Willoughby, 2021). Including the margin: This talks about the overall profit margin that is associated in the
product which acts as a profit for the firm. Higher cost will leads to low profit margin for
organisation and vice versa.
12
organisational context
The concept of frugal innovation is considered as the process which is executed in order
to minimise the manufacturing complexities within company's offerings. The main objective
behind this is to initiate such products which are cost-effective and assists in reducing the
manufacturing wastes. Frugal innovation is very much helpful in ignoring such wastes that are
not providing any value to the business. The process of frugal innovation is being mentioned
below: Identifying the opportunity: This process carries an objective of determining the various
opportunities within the issues that are presently existing in the business. In relation to
Hyundai which is offering a self-driver mode to the market is having a new composition
in it. This will result in the development of overall business performance which will
enhance the scope of long term sustainability in market (Russell, 2020). Using less and performing more: This step identifies utilisation of such resources which
involves less quantity or are highly efficient that helps in producing more units. This
assists Hyundai in determining the various needs of customers with greater efficiency.
The company generally utilises this feature with an aim of enhancing their productivity as
well as overall performance. Thinking & acting flexibility: The step lists those strategies that are not flexible or are
strict in order to initiate the product modification. This also includes a look up on the
business resources that satisfies the needs & demand of customer's. Adopting simple methods: The stage in innovation talks for the organisational operations
which should not be complex or hard to adopt and is required to be effective. This is so to
enhance the understanding from customers as well as the company's perspective. With
the adoption of regular development, the Hyundai is able to attain a competitive
advantage in the market (Saksupapchon and Willoughby, 2021). Including the margin: This talks about the overall profit margin that is associated in the
product which acts as a profit for the firm. Higher cost will leads to low profit margin for
organisation and vice versa.
12
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