BSBMGT608 Manage Innovation and Continuous Improvement Assessment

This assignment, completed for the BSBMGT608 unit on managing innovation and continuous improvement, covers a wide range of topics related to business development and operational efficiency. The student delves into strategies for monitoring and evaluating performance and sustainability, including environmental and waste management systems. The assignment analyzes supply chains, operational processes, and service delivery systems, exploring how raw materials are obtained and products are distributed. It identifies performance measures, assessment tools, and reporting methods, as well as trend analysis techniques. The student conducts a SWOT analysis for technology and e-commerce opportunities, addresses team performance issues, and examines the relationship between innovation and competition. The assignment also explores creative environments, entrepreneurial behavior, reward systems, and risk assessment. Finally, it discusses continuous improvement, change management, and contingency planning, providing insights into how organizations can foster innovation and adapt to changing environments.

BSBMGT608
MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
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Assessment 1: Activities
Activity
1A Complete the template, using knowledge of your workplace.
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Example provided Yes, we have
this in place.
(tick or leave)
If yes, does it have a key
system to process and
monitor?
Environmental management
systems, action plans, green office
programs, surveys and audits
Leave
Waste management hierarchy Yes Yes, there is a key system of the
process in the organisation
along with the management
hierarchy for monitoring
purposes.
Complying with regulations and
corporate social responsibility
Yes There are some good
responsibilities taken by an
organisation like less emission
of carbon dioxide gas, an annual
report for the transparency
purpose.
Determining the organisation's most
appropriate waste treatment
Yes The waste is treated according
to the government rules and
regulations and monitored by
the higher authorities.
Implementing ecological footprint Leave
Implementing government
initiatives
Yes The government initiatives of
implementing go green
technologies are incorporated
along with the proper
monitoring of the authorities.
Improving resource and energy
efficiency
Yes The resourcing energy is taken
into account recently and
measured by the higher
authorities.
Initiating and maintaining
appropriate organisational
procedures for operational energy
consumption
Yes The organisation has its own
vision of less energy
consumption operation. They
maintain that.
Introducing a green office program
– a cultural change program
Leave
Introducing green purchasing Leave
Introducing national and Yes The organisation work is

1B What are the supply chains that you access for raw materials for transforming them
into products or services?
The supply chains that can be accessed for the raw materials are the packaging
materials, market place, retailing shops materials from where all the materials are
bought, the retailers and sellers.
What are the processes for obtaining raw materials?
The process of obtaining the raw materials are taking directly from the retailing
shops, sending service boys for collecting the raw materials, coming through services,
getting the materials in bulk from the supermarkets.
Are your finished products or services delivered through a distribution system?
Yes, the finished products are delivered by the local distribution channel.
Which compliance and supply agreements and considerations are in place to govern
the supply and use of raw materials?
The supply agreements and considerations for govern the supply and raw materials
are no leaking of personal information, no bargaining while arranging the cost of the
services, service in the particular time along with the best quality of the raw materials.
1C What areas in your organisation are typically used for performance measures?
The areas which are covered are money as profit, the emphasis of customers in case
of quality of the products, innovation along with the adaptation with the change,
input-output relationship in case of productivity and lastly human resource (Kearney
2018).
What are the performance measure assessment tools and techniques used for?
The performance measurement assessment tools are Management by objective,
performance appraisal, rewarding as well as recognizing programs.
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1D What is performance reports used for? (Give three examples)
The performance reports are used for
 Communication along with providing useful information and feedback about
the job which is performed.
 Better work relationship facilitating.
 Record of performance for contributing professional development.
Give an example of a basic process for reporting.
In the case of the E-commerce industry, there is a perforation report of the employees
who have managed to attract more customers and help in escalating the business in
future.
1E What is trend analysis?
The trend analysis is considered as a method that allows in the prediction of trades
that say what is going to happen in the near future. The trend analysis is particularly
based on the historical information about the performance of the stock in a particular
market (Kim et al. 2017).
How can you analyse changing trends and opportunities relevant to your
organisation?
The analysis can be done by identifying the particular areas where the business is
performing very well so that duplicate success can be achievable. Identification of the
particular areas where the business is underperforming should be analysed. The
evidence should be provided for informing about the decision making the process.
What might your analysis of a trend be compared to?
The analysis of trend can be compared to the areas where the business is performing
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well enough so that leads to duplicate success in near future.
1F What do you need to think about/ask yourself before you seek specialist advice on E-
commerce?
Before asking any help from the E-commerce specialist it is necessary to think how to
approach the specialist without revealing any information about the performance level
of the organisation along with the position of the organisation in the current market. It
is also required to think that how can the specialist help in giving strategies to achieve
the goal of the organisation.
What sort of activities might a specialist work on?
The specialist should work on the performance activities of the employees to ensure
the success of the organisation. The specialist should also care about the position of
the organisation in the market.
Perform a SWOT analysis for addressing your technology and e-commerce
opportunity needs.
Strengths
 There is no specific boundary for E-
commerce globally.
 The technology helps in saving
transportation cost and time.
 Can be used at any place at any time.
 The price and product can be
compared efficiently (Wu, Song and
Kang 2016).
Weaknesses
 There is a great measure of
security.
 Many false websites are
created which can harm
the customers
 No bargaining is there
 The delivery timing is
quite long
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 There is direct communication with
the customers.
 There are only limited
products
Opportunities
 The trends are getting changed rapidly
 New advanced technologies are
introduced in the market
 The expansion can be global for any
e-commerce industry
 There is a high availability of the
desired products
Threats
 There are so many
organisations, so the
competition is really high
 There is a frequent change in law
regulations and environment which
create an adverse situation (Wu, Song
and Kang 2016).
 There is no direct
interaction with the
authorities and the brand
people.
2A What information do you need to give teams when briefing them?
The information that should be delivered to the teams in the internal affairs of the
organisation. What are the objectives of the organisation should be delivered to the
employees along with the process and opinions to achieve them? The mission and
vision of the organisation play an important role in achieving the objectives so the
employees should be aware of that.
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What might you need to address if there is a problem with team performance?
Good team players do not mean good team performance, so least expected employees
can also perform well.
The competitive nature of many employees can create a dire situation for the team
performance so employees should be aware of that.
People are there who do not know how to do teamwork. Those should be taught the
process.
What is the relationship between innovation and competition?
The relationship between competition and innovation has quite discussed the matter.
Innovation can be described as a major attribute for achieving the success of the
organisation in the competitive environment whereas the competition actually
stimulates the research and development monopoly and increase the desire of an
investor in research and development activity which leads to economic growth
(Gökkaya 2015).
2B What is the difference between dependent and independent level groups?
Independent variable can be changed or controlled for any scientific experiments for
the testing effect in the dependent variable. In the case of the dependent variable, it is
measured in a scientific experiment.
What is involved in fostering a creative environment?
To create creative environment one should use the brainstorming power, create the
diverse system, recognize as well as reward the great ideas, give a very clear and open
space and lastly support the creativity by the management.
2C How might you be able to encourage new ideas?
To encourage new ideas the employees should be encouraged as well as motivated to
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take risk factors for the goal achievement of the organisation. The employees of same
skills should be in the same group so that new ideas can come out from discussing
and brainstorming.
What is entrepreneurial behaviour?
The entrepreneurial behaviour talks about the innovation along with the motivation
for seeking changes for the status quo and draws great satisfaction from the changes
(Carsrud et al. 2017).
How does your organisation reward creativity?
 Employees get extra paid day for the good quarterly sales in the prior month.
 The employees can dress casually after meeting the deadline on Fridays.
 If the revenue target is achieved then next month there would be a cookout.
 There is always being extra wages for the employees who do overwork in
every month.
2D What are the pros and cons of recognising and celebrating success through reward
and incentive?
The pros and cons are as follows.
Whenever the employees are recognized and rewarded then they try to run long miles
for the organisation.
The turnover ratio of the organisation lessens day by day if there are incentive
programs.
But it creates adheres effect in the organisation when the employees get lazy and
think themselves superior when get recognized and refuse to do work for the benefit
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of the organisation instead think for themselves only.
2E In groups, or as directed by the instructor, perform a risk assessment and a cost-
benefit analysis on an example of a new idea or innovation, preferably from your
workplace. Alternatively, use an example of a new idea or innovation provided by the
instructor.
The risk management and the cost-benefit analysis are as follows.
2F What is your organisation's approval process for new ideas and innovations? Consider
using a flow chart to illustrate this process.
The flow chart can be as follows.
Stimulation of flow of opinions
Selection of ideas
Selection of project leader
Reviewing the terms of project
Launching and implementing the project
Whom are the key people required in the approval process?
The key people for the required process are the employees, the team members, the
leaders, the stakeholders and the human resource management.
3A What is continuous improvement and why is it important?
Continuous improvement can be described as a practice for re-examining as well as
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improving the procedures.
The continuous efforts help to build a competitive advantage for any organisations
but consistency is not something easy to achieve. The continuous improvement
processes for improving products and services.
Why is sustainability important?
The sustainability is important to balance the environmental, economic and the social
needs of the society. Sustainability encourages for enhancing and conserves the
resource base. The sustainability skills are considered as the priority for the corporate
business world in case of new legalisation (Lozano and Haartman 2018).
3B Using a workplace example (or an example given by your instructor) of a new idea or
innovation that will be implemented, how might this change affect people?
The new innovation can be giving free product to the new customers who are buying
products up to a certain limit.
This change can affect people. The new customers can tell others who can get
encouraged and by that ultimately the growth of the company increases.
What is the difference between transition and change?
Change is considered as an attribute which happens to people without their agreement
but the transition is described as an internal process which happens in the mind of the
people when they go through the change. Change happens very quickly while the
transition occurs very slowly. Transition is considered as psychological while change
is known as situational.
What should your change management plan be designed to ensure?
The changed management plan should ensure the profit of the organisation along with
the good customer base and good relationship between the employees and the
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customers.
3C What does a good contingency plan do?
A good plan of contingency includes the events which might disrupt the operations in
the business. The contingency plan analyses the risk factors, determine the impact of
the risks and develop an effective process for each product.
3D What questions might you need to ask to determine the cause or causes of the failure,
via an investigation?
What is the employee performance in those particular matters?
Did the leaders check the root cause of failure?
The leaders have checked the difference between prior work and recent work?
What are some examples of the challenges of innovative processes failure?
Some examples of challenges of innovative process failures are as follows.
The employees most of the time are not empowered for any innovation. The lack of
collaboration can be the cause of it.
The innovative process is created in the research and development department but
then due to some reason those get obsolete and that affect the organisation badly from
the cost side.
What are your sources of opportunity?
The sources of opportunity are sociological, psychological, economical, micro-macro
environmental factors.
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