BSBMGT608 Assessment Pack: Written Questions on Innovation Management

This document presents a student assessment pack for BSBMGT608 Manage Innovation and Continuous Improvement, part of the BSB60915 Advanced Diploma of Management (Human Resources). It includes an overview of the assessment, outlining five tasks: written questions, a review project, an action plan, an analysis, and a major project part 2. The pack provides instructions for submission, marking criteria, and information on plagiarism, reasonable adjustments, RPL, and support services. The student agreement and assessment cover sheets are also included to ensure proper documentation and academic integrity.

STUDENT ASSESSMENT
PACK ( S u m m a t i v e )
B S B M G T 6 0 8 M A N A G E I N N O V A T I O N A N D C O N T I N U O U S I M P R O V E
M E N T
BSB60915 Advanced Diploma of Management (Human Resources)
BSB – Business Services Training Package (Release 2.0)

Student first name:
______________________________________________________________________
Student last name:
______________________________________________________________________

© 2016 J&S Learning Work and Eduworks Resources
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
Cover image © Shutterstock www.shutterstock.com

Contents
Assessment Overview..............................................................................................................................4
Assessment Task 1: Written questions...................................................................................................11
Assessment Task 2: Policies and procedures development project.......................................................21
Assessment Task 3: Action Plan............................................................................................................27
Assessment Task 4: Analysis................................................................................................................31
Assessment Task 5: Major Project – Part 2...........................................................................................35

Assessment Overview
This Student Assessment Pack includes all your tasks for assessment of BSBMGT Manage
innovation and continuous improvement.
About your assessments
This unit requires that you complete 4 assessment tasks.
You must complete all tasks to demonstrate competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all 12 questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Review project
You must review systems and processes to develop options
for
continuous improvement.
Assessment Task 3: Action plan You must develop a continuous improvement action plan.
Assessment Task 4: Analysis You must review and report on customer service
Assessment Task 5: Major Project Part 2
Visit www.training.gov.au for further information about the competency requirements of this unit.
Assessment Cover Sheet
At the beginning of each task in this Pack, you will find an Assessment Cover Sheet. Please fill it
in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on
the back of the Task Cover Sheet.
How your assessments will be marked
When the assessor marks your assessment tasks, the outcome will be either Satisfactory or Not
Satisfactory:
Satisfactory (S)
Your responses to the assessment task have met the required unit
assessment criteria.
 Your responses to the assessment task have not met the required
assessment criteria. Additional learning or practice is required.
Not Satisfactory (NS)
 Your assessor will make arrangements to conduct a further
assessment of this task once you have undertaken additional
practice/learning.
You must achieve a ‘Satisfactory’ result for all assessment tasks to be deemed competent for this unit.

Assessment Appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us.
Refer to your Student Handbook for more information about our appeals process.
Page 4 of 35
BSBMGT608 Student Assessment Pack
v2.01 September 2017 © Adelaide
Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D

Reasonable Adjustment
Reasonable adjustment is available to all students for assessments and must be requested in writing,
using the Reasonable Adjustment form – this includes extensions which must be requested 1 week
prior to the assessment task due date. Reasonable Adjustment forms are available from your trainer.
On receipt of your completed Reasonable Adjustment form, your trainer/assessor will consider
your request and advise whether it is approved and what action will be taken.
Recognition of Prior Learning (RPL)
RPL is a formal process that recognises skills developed through previous training, work or life
experience, which match a unit of competency in a training course. If you believe you already have
the skills covered in this unit of competency, discuss this with your trainer, who will provide you with
instructions for applying for RPL.
National Recognition / Credit Transfer
Qualifications or statements of attainment issued by other Registered Training Organisations are
recognised by the College. Where this unit of competency is equivalent to a unit of competency
previously completed with another provider, credit transfer will be offered and the course length
adjusted accordingly. It is the responsibility of the student to provide the relevant evidence of
qualifications or statements of attainment issued by other Registered Training Organisations, which
will be verified by the College prior to credit transfer being applied.
Support Services
Your trainer/assessor is able to clarify any aspect of an assessment task prior to it being
administered. This may include clarifying: knowledge and skills covered during the training
program; the meaning of written assessment questions; performance standards for practical
assessments; and marking criteria.
Once the assessment process has commenced however, the assessor is not able to provide any
intervention or guidance, unless it is to prevent an unsafe act from being performed.
Please ask for help when you need it, as your trainer/assessor may not be aware that you have not
understood aspects of the training program, or are not feeling confident enough to engage in
assessment activities.
Plagiarism
Plagiarism is using the words or ideas of others and presenting them as your own. Plagiarism is a type
of intellectual theft. It can take many forms, from deliberate cheating to accidentally copying from a
source without acknowledgement. In your assessments you must come up with your own ideas,
however, at times you may need to make reference to work that has been conducted by others.
Important points to be aware of:
 Know what plagiarism is – refer to http://www.plagiarism.org/ for more information
 Reference your work / acknowledge all of your sources
“All of the following are considered plagiarism:
 turning in someone else's work as your own
 copying words or ideas from someone else without giving credit
 failing to put a quotation in quotation marks
 giving incorrect information about the source of a quotation

 changing words but copying the sentence structure of a source without giving credit
 copying so many words or ideas from a source that it makes up the majority of your work,
whether you give credit or not...”
iParadigms. 2014. What is Plagiarism?. [ONLINE] Available at:
http://www.plagiarism.org/plagiarism-101/what-is-plagiarism. [Accessed 17 April 2016].
Page 5 of 35
BSBMGT608 Student Assessment Pack
v2.01 September 2017 © Adelaide
Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D

Assessment Submission Instructions
How to submit your assessments
When submitting an assessment task, please adhere to the following:
 A completed Assessment Cover Sheet must be attached to the front of all work submitted for
assessment.
 Written assessment tasks must be submitted using the recommended format for written
submissions (see below), or they may be hand written. Please ensure that your hand writing is
clear and legible.
 When answering questions associated with an assessment task, ensure that you use your own
words (plagiarism will not be tolerated) and reference where appropriate, using the Harvard
Referencing Guide https://www.citethisforme.com/harvard-referencing, or the Harvard
Generator http://www.harvardgenerator.com/
 Ensure that your assessment task is submitted on or before the due date specified
by your trainer/assessor.
When you have completed each assessment task you will need to submit it to your assessor.
Further instructions about submission can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Once your submitted assessment task has been assessed, your assessor will provide you with
feedback and the assessment outcome.
Format for written submissions
When you are using a word processing program, such as Microsoft Word, to prepare your written
assessment task, please adhere to the following guidelines:
1. Completed Assessment Cover Sheet
2. Title of the task
 Arial, Size 14 pt., Bold
3. Headings
 Arial, Size 12 pt., Bold
4. Text
 Arial, Size 11 pt.
5. Table Content
 Arial, Size 10 pt.
6. Line Spacing
 1.5
7. Length
 The number of words are specified in the task description for each individual
assessment method, where applicable.
8. Presentations are to be created using presentation software, such as Microsoft PowerPoint.
Resources such as a data projector, whiteboard markers, speakers, pen pointers and
presentation screens will be provided.
Page 6 of 35

BSBMGT608 Student Assessment Pack
v2.01 September 2017 © Adelaide
Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D

Assessment Plan
The following outlines the requirements of your final assessment for this unit. You are required to
complete all tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table
below.
Assessment Requirements Due date
1. Written questions
2. Review project
3. Action plan
4. Analysis
5. Major Project – Part 2
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make
sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of
assessment?
Do you understand the requirements of this assessment?
Do you agree to the way in which you are being assessed?
Do you have any special needs or considerations to be made for this
assessment?
If yes, what are they?
_____________________________________________________________
______ Do you understand your rights to appeal the decisions made in an
assessment?
 Yes No
 Yes No
 Yes No
 Yes No
 Yes No
Student name:
___________________________________________________________________________
Student signature: ______________________________________________ Date:
___________________
AGREEMENT BY THE ASSESSOR
Has the student completed their formative assessments satisfactorily? YesNo

Do you agree that this student is ready to undertake the summative assessment?YesNo
Assessor name:
__________________________________________________________________________
Assessor signature: _____________________________________________ Date:
___________________
Page 7 of 35
BSBMGT608 Student Assessment Pack
v2.01 September 2017 © Adelaide
Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D