Project Report: Innovative Digital Workspace for Marks and Spencer

This project report, focusing on an innovative digital workspace, explores the transformation of workplaces through digital technologies, with a specific case study on Marks and Spencer. The project encompasses project planning, a business case report, a project logbook, and reflective practice. The report delves into the concept of an innovative digital workspace, defining its features and benefits, such as increased efficiency and flexibility. The literature review analyzes the role of technology, including cloud computing and communication tools, in reshaping workspaces. The methodology section outlines the research process, approach (positivism and deduction), and strategy (survey) used for data collection and analysis. The report also includes a Gantt chart for project management and a detailed budget analysis. Overall, the project aims to provide actionable recommendations for Marks and Spencer to enhance its digital workspace and improve overall business performance.

Unit Number and
Title
Unit 6 – Managing
Successful Business
Project
Project Title What does an innovative
digital workspace look like?
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Table of Contents
Portfolio: What does an innovative digital workspace look like?
1 – Project planning p
2 – Business Case Project report p
2 – Project Logbook p
4 – Reflective Practice p
References p
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Portfolio: What does an innovative digital workspace look
like?
1 – Project planning
Scope: What activities and tasks as defined in the project must be
done in order to make the project a success?
Topic: Examining the role of innovative digital technologies in changing the
appearance of the workplace. A research project on Marks and Spencer.
The thoughts related to the innovative digital workspace is affiliated and concerned
through the advance and virtual workplace where technology helps in allowing their
employees with greater work efficiency and flexibility. In addition to this, an
innovative digital workspace also includes a technology framework that allows
managers to centrally control all aspects of a company while also supporting a better
way to manage applications, endpoints, and data. The current study has a broad
scope because it provides a detailed analysis of the concept of innovative digital
workspace that supports and promotes higher efficiency and flexibility within a
company. On the other hand, the respective project is important because it provide
support along with the better understanding related to the effective usage of
innovative digital technology, so that it can support workplace transformation in a
better manner.
Milestones: Major events or phases in the project
The current project's key milestones and major events include establishing the
project's goal and objectives, as well as conducting a small-scale study.
Initiation, planning and execution: Details of activities to be carried
in the project
Initiation
Project aim and Objectives
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The current project's goal is "To analyse the appearance of the innovative digital
workspace as well as determine the role of innovative digital technologies in
transforming the appearance of the workplace." A project on Marks and Spencer
Objective
 To evaluate the appearance of the innovative digital workspace.
 Determining the role of innovative digital technologies in changing the
appearance of the workplace To suggest some effectual ways for Marks and Spencer to support the
creation of an innovative digital workspace.
Research Questions
 What does an innovative digital workspace look like?
 How a vital role is being played by the innovative digital technologies in
transforming the look of the workspace? Describe some effective solutions t the management of Marks and Spencer
which provide support to the development of innovative digital workspace?
Planning
To plan effectively for the current project, the following project management plan is
being used by the management of Marks and Spencer:
Cost: This aspect of planning consists of an analysis related to the actual
expenditures that would be made and undertaken through researcher for the
purpose of carrying out an inquiry. The budget presented below provides information
and a total of all expenses incurred by the researcher while working on the current
project:
Forecasted Budget
Bifurcation of cost Amount
Expenses made on collection of data £110
Expenses on procurement of technology £150
Other expected Expenses £ 60
Total Cost £320.00
Quality: It is an essential component of any project that is concerned with the
authenticity and dependability of the information gathered. A suitable and
appropriate set of research methodologies is being chosen to make sure about the
high quality level of the actual project. In addition to this, a collection of primary along
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with the secondary data collection is majorly used for the purpose of ensuring an
adequate amount of data in order to effectively meet the desired goals and objective.
Time: It represents the total amount of time which is being required for the
purpose of performing and conducting any investigation. It is anticipated that the
current investigation will take 3 to 4 months to get complete.
Resource: It is defined as the several assets and resources which are
majorly used in the current project involving financial resources, human resources
and other technical resources. Human resources are required for effective work
management and timely data collection. In addition to this, financial resources are
required for the purpose of covering research expenses, while technical resources
such as the internet, computers and so on are required for the purpose of ensuring
the effectiveness in data collection and recording.
Risk: It has been observed that a variety of issues are related with the
research that are expected to impede project efficiency along with the performance.
The key risk identified for the current project is a lack of sufficient resources, as well
as issues with limited time duration to perform various activities.
Communication: In order to ensuring and promoting the proper
communication within the current project, which includes the systematic sharing of
information and research findings with stakeholders through the use of the official
notice board and e-mails. Along with this, the use of both formal and informal modes
of communication has been made to eliminate the possibility of chaos and confusion.
Execution
The current project's execution phase typically consists of conducting a small-
scale research project, as detailed in the file's additional section.
Gantt chart: Work break down structure using to track the activities
to be undertaken
Use of the following The work breakdown structure is designed to present and reflect
the actual execution and division of work into manageable chunks.
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3 – Business Case Project Report
Chapter 1: Literature Review
2.1 Introduction of Literature Review
It is an important aspect of every project because it aids to provide a systematic
collection of review and analysis of the pre-existing set of data. A literature review is
always consider as the evaluation of the articles and journals that set out and form
the basis related to the further investigation by providing and leading to a better
understanding of the chosen topic. The current literature review is based on the topic
of analysing the appearance of the innovative digital workspace as well as
determining the role of innovative digital technologies in transforming the
appearance of the workplace, for which an analysis of a set of articles and journals
has been made, a discussion of which is provided below:
2.2 Main body with heading and sub-headings
To evaluate the appearance of the innovative digital workspace.
According to the Francsca Puggioni, (2021) the innovative digital workspace consists
of a modern, virtual set of workplaces where the greater use of technology and
automation is seen, encompassing all types of advancement to solve and perform
day-to-day activities. In addition to this, the appearance of the innovative digital
workspace includes the use of automated processes and modules for performing a
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variety of tasks, as well as no code workflow and effective management based on an
intuitive solution. Aside from that, the look of the innovative digital workspace also
includes stress-free integration by supporting effective relationship management
through the use of essential software, as well as having pre-built apps for instant
self-service.
Determining the role of innovative digital technologies in changing the
appearance of the workplace
In relation to the Sugandh Bahl, (2021) It has been observed that the use of
innovative digital technology is assisting in the transformation of the workplace's
appearance by directing a mobile and agile workforce while also directing an
increasing level of adaptability and flexibility. It has also been observed that digital
technology has provided the facility of cloud computing, which leads to the facility of
access as well as systematic information storage, which supports an effective and
flexible set of working methods. On the other hand, it has been observed and
discovered that innovative digital technology also supports and brings out better
workforce solutions with effective digital security, which encourages employees to
have higher creativity and out-of-the-box ideas. Along with innovative digital
technology, smart virtual assistants and the use of effective communication
technology help to support and bring about better workplace transformation.
To suggest some effectual ways for Marks and Spencer to support the creation
of an innovative digital workspace.
According to the David Roe, (2017) Some efficient strategies that can be used
to improve the development of an innovative digital workspace include leading and
supporting the development of a well-designed collaboration framework that provides
an effective mechanism for sharing information, contacting, documenting ideas, and
successfully solving and official guidance. In addition, defining the virtuous cycle and
employing the right set of technical people is an efficient method which the
management of Marks and Spencer can use for the purpose of creating an
innovative digital working space. In addition to this, adopting a strategy such as
workplace integration, as well as supporting collaborative content and utilising other
agile tools such as video conferencing and other digital software, is presenting an
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effective strategy for the management of Marks and Spencer that would support the
creation of an innovative digital workspace.
2.3 Conclusion of Literature Review
Based on the above literature review, it is possible to conclude that an innovative
digital workplace is more flexible and adaptable in nature, with the use of various
software and automated technology to support more creative and effective solutions.
Along with this, it has been summarised that innovative digital technology is playing
an important role in transforming the look of the workspace by supporting more
effective use of cloud computing and other advanced and agile technology to support
higher flexibility and efficiency. In addition to this, it has been determined that the use
of effective mechanisms, as well as the hiring of technical personnel, leads to the
creation of more innovative digital workspaces.
Chapter 1: Methodology
3.1 Research Process
The research process that has been applied and used within this study which
consists of identification of a problem and after that establishing the objectives that
are based on the topic of innovative digital workspace. Following that, a review of the
literature is conducted for the purpose of gaining a better clarification and
understanding of the topic, as well as to define and review the key terms and
concepts. Along with this, the current project's next step entails developing the
research method and the instrument to have an effective evaluation and
interpretation in order to achieve the stated objectives.
3.2 Research Approach
This section of the research methodology aims to present a systematic plan
for developing an effective level of knowledge and understanding. There are four
major types of research philosophy which include0 positivism, realism, interprivitism,
and pragmatism, with positivism appearing to be the most appropriate. The reason
and justification for using the positivism research philosophy is that it supports and
brings out a more systematic as well as practical way of conducting the investigation
in order to have a more specific set of results. In addition to this, there are two main
types of research approaches which include deductive and inductive, with deductive
appearing to be more appropriate for current research. The appropriateness of using
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the deductive approach is based on the fact that it effectively aligns with the
positivism philosophy while also supporting and bringing out better testing and
scanning of facts.
3.3 Research Strategy
A researcher can use and apply various types of research strategies, such as action
research, survey, observation and experiments, to effectively collect, analyse, and
interpret data. According to the nature of the current study, using a survey strategy is
most suitable and appropriate because it provides a cost and time efficient method
for collecting data from a larger set and number of [participants through the use of
the questionnaire.
3.4 Research Methodology and Tools
The most commonly used set of research methodology includes the qualitative and
quantitative methods, with the qualitative being more time-consuming and complex
due to the need to conduct an in-depth investigation. Thus, given the characteristics
of the current study, it seems more suitable to use and apply quantitative
methodology, which includes easy data collection and presentation in a numerical
set.
Data collection: The current project's data collection has used both primary
and secondary sources of data to ensure an ample and sufficient amount of
information to meet and achieve the current objective. The primary data would be
collected using a questionnaire, while the secondary method would involve the
analysis of an online collection of articles and journals.
Research tools
Questionnaires have been used as research tools in the current study. A
questionnaire is essentially a written document that includes a set of questions
based on a specific topic. Furthermore, using the random method of sampling, a
sample size of 30 participants was chosen from Bentley Motor Ltd employees. For
data collection, the following questionnaire has been used:
Questionnaire
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Q1) Do you have any knowledge of the innovative digital workspace
concept?
a) Yes
b) No
Q2) In your opinion, what does an innovative digital workspace look like?
a) Stress free integration
b) Collaborative mechanism and channels
c) Smart reporting and virtual project management
Q3) Do you agree with the fact that vital role is being played by the
innovative digital technologies in transforming the look of the workplace?
a) Agreed
b) Disagreed
c) Neither agreed nor disagreed
Q4) How a vital role is being played by the innovative digital technologies in
transforming the look of the workplace?
a) Support better use of technology
b) Lead to smart virtual assistants
c) Digital workforce solution
Q5) What are the key benefits and importance of the innovative digital
workspace?
a) Increased flexibility
b) Enhanced communication and innovation
c) Reduce operational costs
Q6) Which successful strategies could Tesco employ to encourage the
development of creative digital workspaces?
a) constructing well-designed collaboration framework
b) Employing technical people
c) Workplace integration
Chapter 3: Findings and Discussion (Data Presentation &
Interpretation)
Q1) Do you have any knowledge of the innovative digital
workspace concept?
Frequency
a) Yes 20
b) No 10
According to the above graph, 20 % of the respondents are found in favour of yes
because they have understanding of the idea of innovative digital workspace, while
10 respondents are in favour of no.
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Q2) In your opinion, what does an innovative digital
workspace look like?
Frequency
a) Stress free integration 15
c) Collaborative mechanism and channels 10
d) Smart reporting and virtual project management 5
According to the interpretation, 15 respondents believe that an innovative digital
workplace resembles stress-free integration, while 10 believe that collaborative
mechanisms and channels are essential. Smart reporting and virtual project
management, which appear to be innovative digital workspaces, are supported by 5
respondents.
Q3) Do you agree with the fact that vital role is being played
by the innovative digital technologies in transforming the look
of the workplace?
Frequency
a) Agreed 12
b) Disagreed 10
c) Neither agreed nor disagreed 8
It was determined that 12 respondents believe that cutting-edge digital technologies
have a significant impact on how the workplace is perceived, while 10 disagree and
8 respondents did not agree or disagree with the innovative digital technologies in
transforming the look of the workplace.
Q4) How a vital role is being played by the innovative digital
technologies in transforming the look of the workplace?
Frequency
a) Support better use of technology 10
b) Lead to smart virtual assistants 10
c) Digital workforce solution 10
It has been deduced from the preceding that 10 respondents support better use of
technology, 10 respondents support leading to smart virtual assistants, and 10
respondents support digital workforce solutions, all of which play an important role in
digital technologies in transforming the look of the workplace.
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Q5) What are the key benefits and importance of the
innovative digital workspace?
Frequency
a) Increased flexibility 11
b) Enhanced communication and innovation 10
c) Reduce operational costs 9
According to the graph above, increased flexibility is a benefit of innovative digital
workspaces, which is agreed upon by 11 respondents. 10 respondents support
improving communication and innovation, while 9 support lowering operational costs
as a benefit of a digital workspace.
Q6) Which successful strategies could Tesco employ to
encourage the development of creative digital workspaces?
Frequency
a) Constructing well-designed collaboration framework 12
c) Employing technical people 12
d) Workplace integration 6
According to 12 respondents, constructing a well-designed collaboration framework
is an effective way to support the creation of an innovative digital workspace.
Employing technical people is supported by 12 respondents, and workplace
integration is supported by 6 respondents as an effective way to support the creation
of innovative digital workspaces
Chapter 4: Conclusion and Recommendations
4.1 Conclusion
It has been concluded from the above collected data and explanation that in
the corporate, digital workplace conversion is very important because it aids in
improved productivity. The adoption of technological advancements encourages the
company to convert the place of work, which improves efficiency, increasing
consumer value along with improves profitability. The use of digital technologies
assists employees in performing their duties more effectively.
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