Business Communication: Instant Messaging in Organizations Report

This report presents an annotated bibliography that examines the influence of instant messaging (IM) on business communication and workplace dynamics. It analyzes ten articles, exploring various aspects such as IM's role in improving communication quality, its impact on employee performance, and its effectiveness as a task-support tool. The articles investigate how IM facilitates collaboration, knowledge management, and team performance within organizations. The report also covers the use of IM in developing working relationships, minimizing workplace interruptions, and its application in global software teams. The studies reviewed employ both quantitative and qualitative methodologies, including surveys and case studies, to assess the benefits and challenges of implementing IM in the workplace. The report highlights the importance of IM in streamlining information transfer, enhancing employee morale, and improving overall business communication effectiveness, while also addressing potential issues like cultural differences in global teams.

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Table of Contents
Article 1.......................................................................................................................................................2
Article 2.......................................................................................................................................................2
Article 3.......................................................................................................................................................3
Article 4.......................................................................................................................................................3
Article 5.......................................................................................................................................................4
Article 6:......................................................................................................................................................4
Article 7.......................................................................................................................................................5
Article 8.......................................................................................................................................................5
Article 9.......................................................................................................................................................5
Article 10.....................................................................................................................................................6
Bibliography................................................................................................................................................7

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Article 1
Ou, C., & Davison, R. (2011). Interactive or interruptive? Instant messaging at
work. Decision Support Systems.
This study of article focuses to present the conversation and arguments that exists for the
usage of group and instant messaging within the organization. This describes the many theories
regarding communication performance. Instant messaging while implemented within the
workplace can also cause interruption. This has a huge number of benefits regarding the
improvement of quality communication and trust which can be developed within the colleagues
and workers. The article also describes the many practical and academic allegations with
contributions at the workstation. There was a survey accompanied that include more than 250
working professionals and use quantitative approaches to comprehend the significance of instant
messaging at the workplace. It furthermore presents that there are many direct correlations
between the use of instant messaging and conversation quality within the organization. It
improves communication performance and minimizing the negative effects at the workplace.
Article 2
Pazos, P., Chung, J., & Micari, M. (2012). Instant Messaging as a Task-Support Tool in
Information Technology Organizations.
This article focuses on the mode of adapting techniques like instant messaging. This is
effective in contemporary businesses which help to make the communication easy and
convenient within the workplace. This article presents that there are many ways by which instant
messaging tools can be executed within the organization but not effectively used by the
management within the workplace. It presents a clear understanding of the implementation of
instant messaging. This also presents the base of implementing instant messaging by mixed
approaches. Approaches are important to find out that the implementation of instant messaging is
effective within the workplace for tasks that are collaborative compare to the cognitive conflict
tasks. This also explains how instant messaging can be implemented within the organization for
supporting the multi-tasking. It describes the main implications of instant messaging for
communicating with co-workers and management at a workstation.

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Article 3
Iskandar, A., Arham, A., & Shohaime, N. (2017). THE USE OF SOCIAL MEDIA, E-
MAIL, AND INSTANT MESSAGING AS THE PREDICTORS OF AN EMPLOYEE'S
WORK PERFORMANCE.
This article explains the use of many communication tools of a computer such as a group
messaging, instant messaging, chat rooms, and many more. The application of these kinds of
tools helps to get promoted responses and replies. This explains that the use of digital
communication tools improves the performance of work. This also presents that the use of
effective communication ways between employees at an organization ensures that info is
conveyed to employees at an accurate pace of time. There was a study accompanied within
Malaysia in which questionnaires were dispersed within the public departments of service. Study
results present that employees' performance within the workplace has a robust association
through the use of methods of digital conversation like chat rooms, instant messaging, and group
messaging. The article is effective to provide the information regarding the execution of instant
messaging and ways that in which it improve the employee's performance at a workstation.
Article 4
X, C., W.L. Leung, D., & Davison, R. The Impact of Instant Messaging Tools on
Knowledge Management and Team Performance.
The purpose of the article is to evaluate the instant messaging execution within the
organization. This is known as the technique of digital communication that supports streamlining
the process of information transfer, ideas, and its generation within the organization. This
explains that instant messaging is an important technique with the generation alongside the
arguments prevailing instantaneously. Instant messaging effects have been explored and present
that its application within the organization helps to influence the performance of work. Effects of
an instant messaging tool on the performance of team and information administration have been
endorsed through accompanying a survey that includes experts from small businesses. Survey
results describe that the implementation of instant messaging helps to motivate employees within
the workplace and overall increase their morale.

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Article 5
Instant Messaging Proves Useful In Reducing Workplace Interruption. (2008). OHIO State
University.
The focus of the study is to minimize the interruptions within the workplace through the
usage of digital communication techniques like instant messaging. This is important for
employers to focus on the increasing use of instant messaging within the organization as overall
help to minimize the interruptions rate between employees and management. It explains the
positive side of instant messaging at a workplace that leads to solving business issues. The article
presents that employees within the workplace that use instant messaging regarding the
communication and transfer of knowledge achieve more success compared to those people that
not use the instant messaging within the workplace. The study presents that digital conversation
has transformed organizations' atmosphere in a progressive way that is very significant for focus
and consideration. This improves the confidence and performance of the employees.
Article 6
Quan-Haase, A., Cothrel, J., & Wellman, B. (2005). Instant Messaging for Collaboration: A
Case Study of a High-Tech Firm.
The focus of the article is to present the effects of digital communication on the
organization's environment of work. This presents that employees within the high-tech
organization use digital tools of communication such as instant messaging and many more for
effective collaboration within the colleagues and co-workers. The focus of the article is to
present the utilization of instant messaging to identify the many diverse collaborative rehearses.
The survey has been overseen to many respondents to comprehend the effect of tools of
communication at a workstation. This also placed the argument regarding the usage of instant
messaging as can lead to improving the distance from top management. Erickson & Kellogg has
described the technique “social translucence of technology” to analyze the social concerns to
work within the environment that is digitally focused. The final outcome presents the appropriate
utilization of instant messaging that helps to create the connectivity that is a stronger and new
component of effective collaboration.

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Article 7
Exploring the influence of instant messaging and video conferencing on the quality of
project communication. (2016).
Purpose of the article is to explain the growth of computer-mediated conversation and the
influences of techniques on the process of communication. Techniques of computer-mediated
communication include video conferencing, instant messaging which are generating an option to
explore the use of methods to improve communication quality. It conducts the survey to
understand the use of computer-mediated communication within the organizations or industries
that help to determine the medium of techniques and impact on quality communication. A
questionnaire was overseen between the 210 respondents that were project practitioner and using
the computer-mediated communication. A huge number of respondents have voted that tools of
communication like instant messaging, groups messaging, and chat room defined as the adequate
mode and help to improve the quality of communication.
Article 8
Cho, H., Trier, M., & Kim, E. (2005). The Use of Instant Messaging in Working
Relationship Development: A Case Study.
This article argues as instant messaging is effective to develop the correlation within the
work through digital communication. It examined the Korean employees for understanding that
how relationships have developed the usage of instant messaging. It focuses that the
implementation of instant messaging helps to develop strong relationships across each boundary
of the workplace. This presents the prominence of accommodating digital communication within
the workstation and analysis done by devoting the case study that is based on two people. The
objective of quantifiable methodology analysis was utilized to understand the communication
outline and as per them which one brings more comforts for them. This analyzes use the social
and visual network for the examination of the pattern of communication.
Article 9
Instant messaging an effective way of communication in the workplace. (2013).

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The focus of the article is to present the significance of collaboration and within the
organization or industry which is significant and effects depend on the fruitful communication
within the co-workers and employees. This focuses on many benefits of effective utilization of
digital communication methods like group messaging, instant messaging, and chat rooms. This
kind of communication tool helps to complete the many works at a similar time. The uses of
instant messaging within the workstation have more benefits to detect the presence. This is also
vital for every business to set the rules and protocols for instant transfer of communication that
also helps to improve the productivity of a business. Appropriate implementation of the instant
messaging within the workplace helps to boost up the business performance through producing
clear and fast communication.
Article 10
Zhang, S., Köbler, F., Tremaine, M., & Milewski, A. (2010). Instant Messaging in Global
Software Teams.
This article presents that there are many businesses around the globe in which the
utilization of instant messaging is stringently proscribed. An investigation has been done within
the many software suppliers that help to examine that instant messaging can be utilized as shared
abilities. It conducts the semi-interviews that help to understand the many features of the
development of software at a global level in which instant messaging has been recommended at a
high level. There can be many problems regarding the informality between different cultures of
individuals. Appropriate implementation of instant messaging is proved as effective for business.
Many recommendations are created to stun from the issues of instant messaging. The article also
explains that instant messaging is an effective and important tool of communication for the
development of software at a global level and its advantages are more compare to disadvantages.

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Bibliography
Cho, H., Trier, M., & Kim, E. (2005). The Use of Instant Messaging in Working
Relationship Development: A Case Study. Journal Of Computer-Mediated
Communication, 10(4).
Exploring the influence of instant messaging and video conferencing on the quality of
project communication. (2016). Acta Structilia, 23(1). Retrieved from:
https://www.ajol.info/index.php/actas/article/view/143100
Instant messaging an effective way of communication in the workplace. (2013). Retrieved
from https://arxiv.org/ftp/arxiv/papers/1310/1310.8489.pdf
Instant Messaging Proves Useful In Reducing Workplace Interruption. (2008). OHIO State
University. Retrieved from
https://www.sciencedaily.com/releases/2008/06/080603120251.htm
Iskandar, A., Arham, A., & Shohaime, N. (2017). THE USE OF SOCIAL MEDIA, E-
MAIL, AND INSTANT MESSAGING AS THE PREDICTORS OF AN
EMPLOYEE'S WORK PERFORMANCE. Journal Of Academia Uitm Negeri
Sembilan, 5, 127-136. Retrieved from
https://nsembilan.uitm.edu.my/joacns/images/v5_n1/pdf/AinaaIdayu_5_1_A15.pdf
Ou, C., & Davison, R. (2011). Interactive or interruptive? Instant messaging at
work. Decision Support Systems, 52(1), 61-72. Retrieved from:
https://dl.acm.org/citation.cfm?id=2064343
Pazos, P., Chung, J., & Micari, M. (2012). Instant Messaging as a Task-Support Tool in
Information Technology Organizations. Journal Of Business Communication, 50(1),
68-86. Retrieved from:
https://journals.sagepub.com/doi/abs/10.1177/0021943612465181
Quan-Haase, A., Cothrel, J., & Wellman, B. (2005). Instant Messaging for Collaboration:A
Case Study of a High-Tech Firm. Journal Of Computer-Mediated

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Communication, 10(4) Retrieved from
https://academic.oup.com/jcmc/article/10/4/JCMC10413/4614475
X, C., W.L. Leung, D., & Davison, R. The Impact of Instant Messaging Tools on
Knowledge Management and Team Performance. Retrieved From:
https://scholars.cityu.edu.hk/en/publications/the-impact-of-instant-messaging-tools-
on-knowledge-management-and-team-performance(e8e5859f-d0c7-4a32-bbe6-
1099ce7aebc2).html
Zhang, S., Köbler, F., Tremaine, M., & Milewski, A. (2010). Instant Messaging in Global
Software Teams. International Journal Of E-Collaboration, 6(3), 43-63. Retrieved
from: https://dl.acm.org/citation.cfm?id=2438639

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