Integrated Health and Special Care: An Individual-Centric Approach

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Supporting the individual journey through integrated health and special care
Table of Contents
Supporting the individual journey through integrated health and special care........................1
Introduction.........................................................................................................................1
Task 2...................................................................................................................................2
P3............................................................................................................................................2
P4............................................................................................................................................3
Task 3...................................................................................................................................4
P5............................................................................................................................................4
P6............................................................................................................................................5
Task 4...................................................................................................................................6
P7............................................................................................................................................6
P8............................................................................................................................................7
Conclusion...........................................................................................................................9
Reference............................................................................................................................9

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Introduction
For the well being of the patients' health care and social care, the sector plays a very important
role. This social and health care sector aims at providing services, which are self-centred and
better and very well coordinated. The development of integrated care has been establishing for
twenty years but seems to be at a very slow rate. The health care system in the UK seems to be
the largest and the government of the UK predicts that the integrated social and health care
services will be present nationally by 2020. This assignment focuses on the support provided to
people regarding health and social care services. It concerns the requirements and needs of an
individual along with it show the relationship that develops between the multidisciplinary team
members and an individual. The assignment also shows the needs and acts to be taken for a
person-centred plan. Analysis of areas and regions of people who require anonymous care and
attention and hence the role of social and health care service providing professionals to deal
with such people and support them in any major issue. Providing local sources and its
availability and provisions in order to support the people in want of multidisciplinary care along
with it recognizing the needs of the patients. Task 3 of the assignment describes the leadership
qualities required to support the individuals in need along with this is the teamwork and
coordination expected by the social and health care professional task 4 describes the hourly
need of person-centred communication while implementing the plans for person centre.

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Task 2
P3
The care needs for an individual who is suffering from any particular disease or syndrome need
proper personal care and assistance in order to fulfil his needs and requirements of living. The
individual who needs should realise and understand that there are resources, which are
available to support him and his requirements (Lawn and Schoo., 2010). Once the needs are
identified in an appropriate manner it becomes easy to integrate it between the social and
health care services, which are required. The requirements might include pain management,
personal hygiene, continuous care, proper nutrition and confidentially. Now individuals are
more concerned and bothered about their care needs as earlier the health care professionals
had various assessments on recognising the needs of individuals and work on serving them but
now the needs and requirements are well identified by the individuals itself and explain the
professional better on what they need urgently (Wilkins., 2006). As mentioned in the provided
case history of Jonathan Tertullian who is an eighty-year-old man and is suffering from heart
disease and dementia along with high blood pressure who often forgets to take his medicines
and has a weak left side, he has isolated himself and there seems to be no personal hygiene
maintained, the need of this hour is that the social and health care professionals provide him
with full-time personal assistant who can take care of him his meals nutrition and medication
also with this his personal hygiene is to be maintained by regular bath cleanliness of the house
and other belongings. Also, he can be taken to local near by parks and made to attend group
exercises for his physical health and also this will help him socializing with people and kids in
the park this will give him new hopes and his recovery can be early (Nancarrow et al., 2013).
The needs of the individual if identified correctly by the social and health care professional only

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then the resources and services provided to them are beneficial to improve their health and
social status. As now individuals have started their own needs they demand resources and
requirements on their interest of care and supply. The supply mainly refers to the services,
which are been provided by the health care professionals to the individual in need. The whole
process of identification of needs of the individual by the health care professional or by the
individual itself depends on his experience (Posavac., 2015), his knowledge regarding the
disease or situation, and it also differs person to person and also on different health care
professional. Hence there should a proper and systemic recognition and assessment of the
demands and wants of the people and their unmet needs and it should within the ethical,
economic and clinical aspects.
P4
The health and social care services which are used by the individuals they are provided to be
equally involved in the services provided to them by involving them into the planning process of
developing and managing their unmet needs and requirements. And this whole is a process of
systemic person-centred care. And in this process (Brooker and Latham., 2015), it is made sure
that along with the individual their family is also involved putting them as the central and most
important part so that they are also a part of health care planning and the requirements for
them are fulfilled. This approach by the social and health care sector helps the family and
individual to follow their own believes, social and economic circumstances while planning
solutions to the health care problems of the individual. As in the provided case history of
Jonathan Tertullian if we the person-centred care plan is adopted it becomes better for
Jonathan as he himself can make sure what he wants and his needs to be fulfilled by social and
health care professionals (Kindell, Sage and Cruice., 2015).
As in the UK, the demands for the services of health and social care are increasing; it shows the
growing priority of person-centred care. As the life span is predicted to increase by the recent
reports the health and social care services demands comes more prior in society. Hence the
relationship between the social and health care professional and the individual seem to be
enhancing with better and effective communication (McCormack and McCance., 2016). This

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improvement in their communication will help in making better healthcare decisions and
getting solutions having a mutual interest in consultation (Brooker and Latham., 2015). In order
to serve the patient correctly the health and social care individuals connect with the family their
values and beliefs well and keep in mind the basic concern and demands of the patient while
doing health care planning.
It is considered more reliable when it comes to person-centred care as it is seen that with the
involvement of the patient and its family in care planning the quality of services provided are
better and also the pressure on the social and health care individual is less to meet the
demands of the patients as the decisions are made by mutual consultation. The most important
job of the health care professional is to maintain the care planning in within the ethics and
social and economical decorum of the social and health care services, which are provided by
the organizations (Pulvirenti, MCmillan and Lawn., 2014) . All these have improved the job
satisfaction of the health care professional making them less exhausted and getting them the
feel of goal accomplishments.

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Task 3
P5
Multidisciplinary care includes a team of professionals who work together; one person cannot
handle the welfare of the individual who is in need this. Leadership qualities and proper
implementations of various responsibilities to an appropriate member can only help in better
functioning of multidisciplinary care (Mitchell and Golden., 2012). While working in a
multidisciplinary team there are various responsibilities heading to leadership for a health and
social care professional worker. As the leadership is supposed to be taken by the health care
individual on the behalf of both service seekers and service providers this done to keep in mind
the needs of them and give them equal satisfaction. It is said that the most important role
played by a health care individual is to identify the needs of the service seekers as once the
requirements are known leading the offered service in favour of the service users by making a
care plan becomes easier (Mclnnes et al., 2015). These identified needs are further reported to
the care manager that decides the care planning n assures that all the services, which are to be
provided, are under national standards and legislation. It is necessary that the care manager
should monitor the needs and take proper care of mentally disabled patients. For example in
the mentioned case history of Jonathan, the social health and care manager needs to give
attention whether the provided services are set under the guidelines of the policies and
legislation made by the senior authorities like NHS or CQC. It required for the health care
manager provide concern and care to the individual seeking services keeping the record of his
proper physical and mental health (Cameron, Lart, Bostock and Coomber., 2012). As we see in
the case of Jonathan where he is suffering from dementia and he forgets things easily.
Another important role of a healthcare professional stating his leadership qualities is keeping
records on all the patients whether their demands are fulfilled or not along with the rate of
their recovery. It is important to maintain the sharing of information between the health and
social care professionals and the patient along with patients’ family members (Mitchell and
Golden., 2012). As seen in the case history of Jonathan the care planning and health issues
should be timely informed by the health care professional to the family members of Jonathan

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and also his family members can guide what all is need by Jonathan for his better and faster
recovery (Brooker and Latham., 2015). This shows that the growth and better functioning of the
multidisciplinary depend on the health care professionals skills and the way they practice along
with this their leadership qualities adds on many advantages to the firm.
P6
In the health care setting the multidisciplinary team can work efficiently only when there is a
proper relationship between the health care official and the patient as well as patients relative.
The sharing of information from both sides that is from the health care professional as well as
from the patients and their relatives is important it helps in keeping a check regarding the
requirements of patients and their rate of recovery (Weller, Boyd and Cumin., 2014). Between
the health care professionals, it is required that is an easy and smooth flow of information
exchange and discussion if needed that are supposed to be monitored by the health care
managers. Thus it requires communication and understanding between the teams as it's just
not enough to have communication with patients in order to identify the patients need. Other
then this it is important to convey this information regarding the requirements of the patients
to the health care practitioners so that they can take necessary steps on the correct time or if
so on time of an emergency (Chamberlain, Mills and Usher., 2013).
In relation to the provided case study of Jonathan, who is the patient suffering from dementia
and has a habit of forgetting things, in this case, the health care professionals should contact
the family members and collect timely all the required information about the patient and also
identify his requirements at this particular time. Information regarding his medication or any
allergic drug reactions are important along with this his basic information regarding his likes
and dislikes are also important to be known. Along with this information regarding his heart
disease is also important whether he is been undergone any surgical procedure earlier any
information regarding his medication (Sanchez et al., 2013). As the patient is found to be
antisocial and isolated and diagnosed with heart disease and is already suffering from
forgetfulness that is dementia it is important that the team members of health care service
should know about each and every problem related to the patient, for instance, if the heart

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specialist is not aware of the problem of dementia and that the patient is no more friendly this
might affect the treatment plan he makes for the patient, and this will clearly affect the
recovery of any health of the patient. With all these different diagnoses from the heart surgeon
and the physiological consultant or with the brain surgeon, the reports and proper diagnosis
should be explained to the family members of the patient so that they well informed about the
treatment going on and for any emergency needs they should be ready (Weller, Boyd and
Cumin., 2014).. The health and social care services are all about helping and serving people with
best facilities and fulfilling all their desired requirements.

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Task 4
P7
The term Communication is defined as the transfer of information from one individual to
another. In this case, communication is very important to be taken place between the team
members of the multidisciplinary care, or the communication between the health care
professional and the patient or the patients relative (Jonassen and Grabowski., 2012),. The
different methods of communication are to be worked on as well as various strategies due to
which communication becomes easier to understand and convey. In the social and health care
sector, communication is vital as there are different types of information, which are to be
conveyed to the patents and their family members. Various methods of communication are
discussed as:
Written communication: the contact between the patient, their relative and doctor can also be
in the written form, the doctor maintains a written record of the patients' health and problems
and provides them with prescription of medication (Palinkas et al., 2015). The written form of
communication can also be used as in case of Jonathan where he has dementia and he forgets
to take the medicines, written notes with timing can be provided by the health care assistant so
that it becomes helpful for him to memorize and take the medicines on time.
Verbal communication: the quick transfer method of information is by verbal communication.
The communication verbally should be maintained between the health care workers,
professionals, doctors and patients (American Psychiatric Association., 2013). It is the best
means in case of an emergency. Also, verbal communication makes it easier to convey the
thoughts and information with detail discussion is required.
Formal communication: the transmission of information between the superior authorities and
the health care workers is the kind of formal information where timely responsibilities are
assigned to the health care workers and guided them with work. Formal communication also
takes place between the doctors and the staff regarding patient and his health recovery
information.

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Informal communication: in order to ensure effective and quick transfer of information so that
the actions taken can be better and accurate, the information between the workforce that is
the health care workers and the caretakers are transmitted by the informal method of
communication (Jonassen and Grabowski., 2012).
Questionnaire: in order to identify the needs and requirements of the patients, health care
professionals try to ask several questions to the patients and their family members. They try to
then do the care planning and working according to the needs of the patients; hence it
becomes easier to provide them with an expected better quality of services. As in the case of
Jonathan (Moorhead et al., 2013), various questions are required to be asked by the health care
professional to the patient and his family as Jonathan is a heart patient and he is also suffering
from forgetfulness.
P8
In the social and health care service-providing sector, various strategies are adopted in order to
maintain the communication between the health care workers, professional or with the patient
and their relative (Bowling., 2014). All these efforts for better communication are done to find
the needs of patients to identify their requirements and hence make the health care workers
act on providing the desired quality of services to the patient. Some communication strategies
are:
Tailor communication to culture contexts: development of a certain level of understanding in
reference to the culture and beliefs are expected from the health care staff. The information
shared by the patients should be tailored in such a way by the health care professionals that
there is no scope of any misunderstanding and mistrust by the patients and their relatives
towards the health care officials (Kreuter, Farrell, Olevitch and Brennan., 2013).
Solicit relevant psychosocial contexts: a friendly and healthy environment is expected to be
created by the health care professional while they have a conversation with the patient and
their relatives so that they feel easy and comfortable to share their problems may it be related
to psychosocial issues or any other personal health problems. The patient should trust and be

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confident in the health care staff while sharing their personal information (Demirkan and
Delen., 2013).
Educate patients on best care practices: it is important for the health care professionals and
doctors to inform patients about each and every step taken regarding their health problems.
The patients should we well informed and made to understand the diagnosis for their medical
reports and also the treatment planning. They are supposed to educate them with what all care
and precautions are to be taken at their end for better and faster recovery. All these will
increase the confidence of patient on health care worker and also appropriate satisfaction of
services been taken will be achieved by the patient and his relative (Kreuter, Farrell, Olevitch
and Brennan., 2013.
Offer personalized and compassionate reassurance and care: as the patients and his patients
are itself into a dilemma of improper health of the patient. The doctor should discuss each and
every process and treatment planning with the patient and his family, answering all the choirs
that patients have by the doctor will help to build up trust and confidence in the patient
towards the doctor (Bowling., 2014). This personal attention of the doctor towards the patients
helps in building a better professional bond between them. Seeing the passion of the doctor
towards his work and patients health, they keep a check on the regular recovery charts of the
patients.

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Conclusion
This assignment concludes that all individual suffering for some or the other illness needs the
support and care provided by social and health care centre which is multidisciplinary care.
Through National Health Service that is NHS health and social services are provided to every
individual in the UK. The health care officials require various information about the patients
that, is taken by the patient and his family members in order to identify the needs and
requirements of the patients. The main aim of multidisciplinary care is to serve people when
they need it the most and satisfy their expectation. Various strategies should be worked on
which makes the communication between the patient and health care official becomes easier
and it develops confidence in patients to get services as they desire.