Coordinating and Integrating Hotel Functions: A Task 3 Presentation

This presentation focuses on the crucial role of coordination and integration within a hotel's various departments. It uses the example of the Blue Bar and Café in London to illustrate the interrelationships between departments such as marketing, accounting, human resources, food and beverage, housekeeping, and communication. The presentation delves into different communication methods, highlighting the effectiveness of telephonic and interpersonal communication while also discussing the importance of written communication. It emphasizes the impact of effective communication in resolving issues and improving service quality. Furthermore, the presentation recommends strategies for improving departmental integration, including employee training, personality development, and maintaining room cleanliness, to enhance customer satisfaction. The conclusion reinforces the importance of effective communication and the interdependency of hotel departments, referencing relevant academic sources for support.

TASK 3
Importance of coordinating and
integrating various functions of
departments

Introduction
 Coordination is one of the important method as it helps to manage the work on time
and also it help the organization to work in more productive and effective way as by
working together as it manage and coordinate different department and helps to build
strong relationship and helps to decrease the conflict in the organization

Different functional roles and their interrelation
 Blue bar and café is one of the leading hotel in London which also have various department like sales,
production, marketing, housekeeping etc. As the entire department in hotel are interrelated and linked to
each other and play a major role.
 Marketing department
 Accounting department
 Human resource department
 Food and beverage department
 Housekeeping department
 Communication department

Interrelationship of all departments
 There is interrelationship between the all the department of the hotel as marketing
department is interrelated with the human resource department, house keeping
department is interrelated with the communication department. For example marketing
department helps to attract the customers by aggressive advertisement so that customers
attracted towards the hotel and also the individual who are willing to work in the hotel
and by these human resource department recruit the employees and also manage the
employees and guest which are attracted by the marketing department

Different communication methods
 Telephonic communication - It is the most effective and easy method of communication and
most of the hotels uses this kind of methods to communicated with the guest as it is very
convenient methods. In these if the guest has any kind of problem then guest can simply
inform the staff by the phones which are available in their rooms. It saves time and money as
it help to communicate with other department
 Written department - It includes mails, notes and memos. This method is time consuming
and also creates misunderstanding between the guest and the employees of the hotel. So
these method is not effective method

Effectiveness of different communication methods
 Communication plays significant role in the hospitality department as it help to clear
the misunderstanding between the various department and guest and employees so that
it help to solve the problem of the guest. Effective communication helps the sector to
works in more improvise way and effective manner
 Telephonic communication helps to save the time and also one of the cost effective
method and also easier way to communicate with other. On the other hand written
communication takes time but also have the written proof. And also it helps to work in
the more systematic way

Recommendation to improve company’s department
integration
 There are various ways to improve the company’s department integration as it is
recommended that to provide proper training to the employees and develop their
personality so that employees present themselves in the better way and communicate
with guest in the effective manner and also must give more importance to cleaning and
maintaining of the room so that to satisfy the customers. And also use interpersonal
communication so that it help to decrease the misunderstanding and also it help to
make communication easier as compare to telephonic communication as it sometime
have technical problems and also increase the cost of the organization

CONCLUSION
 This presentation has concluded the various forms of communication and states that
telephonic and interpersonal communication and the best form of the communication.
And also mention the various department and also the interrelation between the
different department and also the role of communication in the different department

RFERENCES
 Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
 Francis, H. and Baum, T., 2018. HR transformation within the hotel industry: building
capacity for change. Worldwide Hospitality and Tourism Themes. 10(1).pp.86-100
 Meijerink, J.G., Bondarouk, T. and Lepak, D.P., 2016. Employees as active consumers of
HRM: Linking employees’ HRM competences with their perceptions of HRM service
value. Human resource management. 55(2).pp.219-240.
 Lopes, M., 2016. The hospitality industry (Doctoral dissertation).
 Prayag, G. and Hosany, S., 2015. Human resource development in the hotel industry of
Mauritius: myth or reality?. Current Issues in Tourism. 18(3).pp.249-266.
 Yildiz, H.E., Fey, C.F. and Zhou, A.J., 2018. Fostering integration through HRM practices:
An empirical examination of absorptive capacity and knowledge transfer in cross-border
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