Case Study: Intellectual Capital Management at Skandia AFS

This case study analyzes the intellectual capital (IC) management at Skandia AFS, a multinational insurance and financial services company. The assignment explores how Skandia identifies and measures hidden values, including human, structural, and customer capital, using a proprietary list of IC items and balanced scorecards. It examines the mission of the Director of Intellectual Capital, which involves identifying, capturing, cultivating, and capitalizing on IC. The case study also applies IC principles to a hypothetical Strategic Business Unit (SBU) within the Dangote Group, emphasizing the importance of IC in achieving short and long-term organizational goals, such as enhanced valuation and strategic learning. The assignment highlights the importance of intangible assets like competence, relationships, and organizational structures in gaining a competitive edge, transforming the organization into an "intellectual organization".