Project Management Case Study: Interactive Case Management

This case study examines the practice of interactive case management service delivery, focusing on a 77-year-old female patient with multiple health issues and a denied request for assisted living. It highlights the importance of integrative case management to provide collaborative support and address the patient's needs. The study emphasizes the role of case managers in assessing, planning, coordinating, and monitoring services to meet client health needs. It also discusses the clinical case management model, which addresses service barriers through direct counseling and collaboration. Furthermore, the case study explores the unique strengths and needs in interactive case management, including advocacy skills to promote justice and autonomy for clients. Finally, it identifies and describes ethical considerations in case management, emphasizing the importance of resolving ethical dilemmas to uphold professional standards and client rights, including issues related to end-of-life care and refusal of treatment. The case study concludes by underlining the principles underlying case management, such as respecting client dignity, maintaining objectivity, and facilitating maximum benefits while adhering to laws and regulations.

Running head: PROJECT MANAGEMENT - CASE STUDY
Project Management - Case Study
Name of the Student
Name of the University
Author Note

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Table of Contents
Question 1..................................................................................................................................2
Question 2..................................................................................................................................3
Question 3..................................................................................................................................3
Bibliography...............................................................................................................................5

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Question 1
Practice of Interactive case management service delivery: As the case being studied, it has
identified that 77 year old female P.W has an upper GI bleed, indeterminate pulmonary
nodules that result in muscle weakness and hand swelling. P.W wanted to go to assisted
living facility but her son denied to her response and now P.W could not comb her hair, and
most medication and blood draws have been refuse. Therefore, it become necessary to
practice the service delivery of integrative case management. With this service she can
receive collaborative support from the assisted living facility. As the Case managers work
through every information provided by the patient and try to improve the services to deliver
them a satisfactory services.
The Case management is a collaborative approach through which an individual can assess,
implement, plan, coordinates, evaluate and monitors the services and options that can meet
the need of the clients’ health and the services of the human. The Case Management has been
characterized by resource management, communication and advocacy that promotes some
cost-effective and quality outcomes and interventions. The Case Management Model have 3
unique model of which one of the model that is the Clinical Case Management Model in
which the model recognizes that clients has to face some service barriers. The case manager
provides a direct counselling for every concerns of the individual clients. So this can be a
better option for P.W to get assisted for her upper GI bleed, indeterminate pulmonary nodules
disease. With the clinical service provided to the client, the case manager could get a unique
insight about the need of the clients. The clinical care provider significantly has the ability to
encourage and get connect to the client. With such collaboration the client willingness to
follow the service increases. The case manager can then address the social, mental and
emotional barriers of the client and provide a better service to them. Clients who need
extended time period are supported voluntarily with the services.

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Question 2
Unique Strength and needs
For an Interactive Case Management, approaching to strengths is something that guides and
influences the practice. With the approach of this process the Cash Manager able to identify
and also consider all the complex issues and provide a possible solutions. It use collaboration
and generate a responses through which the need of the person can be meet.
Appropriate advocacy skills
The advocacy of the patient is one of the important part in the case management. The
advocacy promotes justice, autonomy and beneficence for the clients. The main aim of
advocacy is to foster the independence of the client’s. The clients is also being provided with
some information related to healthcare and human benefits, services and resource, their
rights, facilitate informed and appropriate decision making. It also includes client’s value,
interests and beliefs. The advocacy of the certified case managers will identify the client’s
needs. The clients will be able to opt for necessary services. The individual needs of the client
can be meet with access to resources.
The person will have the ability to work within the professional standards and legislation that
are applicable to case management standards, regulations and government policies. They are
able to aggregate the data and examine the clients so that the performance of the case
manager is reflected.
Question 3
Identify and describe ethical consideration
It is important to resolve the ethical dilemmas to understand the principles and values of the
Case Management. The standard of ethics exceeds some of the legal duties to provide a

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professional standard. Here, case management looks into various problems to solve or either
resolve such problems in the payer systems and the health care delivery. Case managers
challenge often the ethical dilemmas. Case managers abide the professional code of ethics as
this will provide some guidance and support based on the conflict for the specific profession.
It is very important to resolve the ethical dilemmas as it will help in understanding the
principles and the underlying values of the Case management. This ethical dilemmas may be
related to issues that have an end of live, refusal of care or experimental treatment. The
principles that are underlying for the Case management are:
- Placing a public interest
- The clients’ dignity and rights are respected. Objectivity of the clients’ relationships is
maintained
- Facilitate the client in achieving the maximum benefits by dealing with integrity to
other professionals
- Laws and regulations are obeyed

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Bibliography
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