Inter-Agency Working: Factors and Roles in Healthcare Report

This report delves into the complexities of inter-agency working within the healthcare sector, focusing on a case study involving an elderly couple, Mary and Ted. It explores various factors influencing healthcare delivery, including emotional, cultural, ethical, health care, social, and legal aspects. The report examines the formation of multi-disciplinary teams and the significance of leadership, incorporating psychological, sociological, anthropological, political science, and economic factors. It also addresses the cultural needs of the UK, information-sharing practices, and the roles of key agencies such as hospital staff, technical staff, ambulance services, legal agencies, and the government. Furthermore, it discusses the roles of teams in patient care, including digestion, mental health, and integrated working. The report highlights the importance of effective communication, ethical considerations, and the impact of cultural factors on healthcare outcomes.

Inter-Agency Working

Table of Contents
INTRODUCTION.................................................................................................................................3
Question1..............................................................................................................................................3
Multi factors in case study.................................................................................................................3
Information sharing as cultural issue.................................................................................................6
Key agencies involved.......................................................................................................................7
QUESTION 2........................................................................................................................................8
Attributes of an effective multi-disciplinary team.............................................................................8
Effect of leadership within the team..................................................................................................9
Skills of leader.................................................................................................................................10
Relevant models and concepts.........................................................................................................10
Professionals code of ethics and standard........................................................................................10
Question 3...........................................................................................................................................11
Reflection........................................................................................................................................11
CONCLUSION...................................................................................................................................11
REFERENCES....................................................................................................................................12

INTRODUCTION
Interagency working is defined as more than one agency working together to solve
any issue or problem. Interagency working are conducted in multiple ways like multi
disciplinary, joint working, collaborations in many other ways (Sinha and et.al., 2018). In
United Kingdom all medical services are segregated into different agencies which requires
the collaborations or multi agencies involved in the health care services. Person cantered care
provide a specialised services to cure the individual in the best manner on the basis of the
needs and requirements of an individual. Whenever the multiple agencies engaged in any
case communication play an effective role to address the issue efficiently. Communication
also causes to a key barrier whenever multiple teams get involve with solving any medical
emergency. Multi disciplinary team also allows specialisation in medical services. Many
times patient needs special cure in the surveillance of specialist which are allotted to patient
through multi disciplinary services in medical. Multi disciplinary teams cover up all key areas
that facilitate the patient cure process in an efficient manner. This report would address all
different aspect associated with the fact that how culture and different cultural factors affect
over the health care sector. Legislation like The Health and Social Care Act 2012 are
associated with the health care sector in United Kingdom. While going along to entertain
health care services it becomes essential for the patient to overlook the package health care
organisation is granted to the patient against all the services would avail to the patient. This
report would cover up all different areas related to the case study of elderly lady called Mary
and her husband and also why the Mary’s husband seek medical support. This report would
further project the role of leadership in advancing the health care sector.
Question1.
Multi factors in case study
The case study on Marry has involved multiple factors that can be projected in the
following points.
Emotional factor: In the case study of Marry emotional factor played a crucial role. Due to
ths factor even after the urgency of medical assurance to Mary’s husband Ted she was not
ready to send him in health care centre (Mitchell and et.al., 2016). Emotional factor is very
strong which resist the person to take necessary decision even if it’s needed. Emotional factor

was the dominating factor that did not allow the Marry to send his husband away from her in
Medicare services.
Cultural factor: Cultural factor has also involved in the case study. Cultural factor also drive
the fact where both husband and wife not like to live away from each other. In the present
case study due to this factor Marry was not ready to send her husband in the care centre and
not even her husband tried to cure him away from her wife.
Ethical factor: In the case study ethical factor was also a part of it. Ethical factor
demonstrate that it was the ethical responsibility of Marry to treat her husband in health care
centre in the best way possible (Uitdewilligen and Waller, 2018). It was also unethical to tad
her husband when she left for shopping. The entire scenario was unethical in context to marry
in this case study. The voluntary driver also felt ethical to inform the higher authority and
further the manager felt ethical to suggest some appropriate health care solution in regards to
the current situation of her husband.
Health care factor: Health care factor is also a part of this case study. In United Kingdom
health care system is very advanced which allows the human being to cure all the diseases
effectively (Bischoff and et.al., 2017). Mary’s husband was not well which required him to
cure in an appropriate manner. This factor is also a crucial part of this case study as at the end
due to manager involvement her husband was sent to medical centre for treatment.
Social factor: Social factor is also a part of this case study. Different other elements like
driver, manager and other social elements also becomes part of this case study. Health care
services also involve in social elements like medical staffs are a part of social elements.
Social elements always a part of any case studies.
Legal factor: In this case study legal factor also entertained. This is the legal right of the
Mary’s husband Ted to get the medical assurance against the disease. On the basis of the
information given by manager Gill assistant team started taking care of Ted as he holds a
legal right to cure against the medical issues he is facing.
The above mentioned elements are the key factors involved in the case study.
Formation of multi disciplinary and leadership

Formation of multi disciplinary and leadership can be entertained with the following
areas. All these aspects can be covered effectively in order to form multi disciplinary and
leadership.
Psychology factor: In order to form multi disciplinary team and leadership it becomes
essential to cover different elements associated with the psychological factor. Elements like
motivation of team members, perspectives, attitude, personality development of team
members, work management, stress management and other associated elements (Tengberg,
and et.al., 2017). All these areas are key area involved in formation of multi disciplinary
team. Leaders in team need to cover all these areas part of the psychological factor to form an
effective team that can deliver the best level of results.
Sociology factor: In sociology elements like team dynamics, roles, socialization,
communication patterns, organisational power and other associated elements are discussed.
All these factors put a huge impact over the growth and success of multi disciplinary and
discipline (Akchayev, 2020). All these elements improve the team culture and create a
positive atmosphere that ca n deliver the best quality of results in favour of the organisation.
Anthropology factor: Anthology is one more crucial element that supports the multi
disciplinary and leadership to deliver the best results. This involve elements like corporate
culture, organisational rituals and cross cultural dynamics (Shachar and et.al., 2017). In case
of building multi disciplinary all these elements associated with anthropology play a
controlling role in the potential outcomes of the team formation.
Poliitcal science factor: Political science factors are also a crucial part of the formation of
multi disciplinary formation and leadership. This involve elements like inter group conflicts,
coalition formation, power and politics and decision making like elements (Luo and et.al.,
2016). In the success of the team all these factors play an effective role. Dealing with the
conflict are critical elements as in order for the team to entertain effective success and
enhance the leadership significance these factors play a key role.
Economics factor: Economic factor involve decision making, negotiation and power related
elements. All these factors play a key role for the formation of multi disciplinary and
disciplinary aspects.
The above mentioned points are the key elements and factors associated with the
multi disciplinary formation and leadership in health care sector.

Cultural need of UK
United Kingdom has a well diversified culture in society. People from all religious
values exist in Unite Kingdom like Hindu, Muslim, Buddhist, Christian and different other
religion. In health care sector not any differentiation exists on the ground of religion. On the
basis of the skills and education professionals becomes part of the health care sector but not
on the ground of religion (Amiram and et.al., 2018). Health care is a basic need of an
individual and it is not associated with the religious values and beliefs. I United Kingdom
people belongs to all religious values becomes part of the sector. The health care sector does
not differentiate in its human resources on the ground of the religion of employee.
Information sharing as cultural issue
In health care sector information is a very prominent thing that needs to be shared by
the patient and family members to the health care professionals. In order to cure properly
being a patient it becomes crucial to reveal the entire information to doctor and other health
care professionals so that they can overlook properly in order to cure the patient. All the
information relevant to the cure process and disease must be shared with the professionals
involved in the treatment of patient. Doctors and professionals in health care treat patient on
the basis of the information patient provide to such peoples. Professionals look at the disease
based on the information patient grant to such professionals (Marr, Seasman and Bishop,
2017). In the treatment process doctor and professionals take the information in the
professional manner and note down all the information patient provide to them. It is also
important that patient provide the fair information to the professionals and also not to grant
any acess to any other individual in the health care centre. This is also the responsibility of
the hospital management to not to disclose the personal information of patient to any other
individual who are not associated with the patient. Hospital staff must ensure that data and
records of patients are properly protected by hospital management and staff. Staff like
support worker, support staff should not know the personal information of patient. It is
essentials that support worker and staff must only aware in respect to the necessary
information related to the patient that can guide them in fulfilling the overall responsibility
they carry. In case of breaching i the privacy of the patient than possible actions will be taken
against the hospital management as per the guidelines of the data protection act. Information
in health care sector is also taken to keep the record of the health history of the patient. This
is important in context to the future treatments of patient.

Key agencies involved
Various agencies involved in case of creation of multi disciplinary.
Hospital staff: Hospital staff would become a part of the multi disciplinary creation. Health
workers like doctors, nurses and many others would become a part of the creation of multi
disciplinary creation (Sood, McGurk and Vaz, 2016). Doctor, nurses would be engaged in
treating patients under multi disciplinary aspect.
Technical staff: Technical staff would also be involved to maintain the machinery of system.
Various machineries are also installed to check the patient health which is maintained by the
technical team.
Ambulance services: To transport patient from one location to another ambulance team
serve to patient. They play a key role in transporting patient from one location to other
locations.
Legal agencies: Legal agencies are also engaged to ensure the protection of all the rights
patients are allotted by the legal structure of United Kingdom (Bishop and et.al., 2017). They
ensure the protection of all regulations in favour of patients.
Government: Government also gets involve in creation of multi disciplinary. Government
are the key stakeholder associated with every functional activity.
The above mentioned agencies are the key agencies involved in creation of multi
disciplinary.
Role of team
Teams play the following role.
Digestion: Team take care the digestion of patient. Team need to take control of digestion of
patient. This is an important stage of the cure process (Banini and et.al., 2020). The health
care centre needed to take care of the Mary’s Husband digestion in the cure process.
Mental health: The hospital staff requires to control the mental health of the Marr’s
husband. Mental health plays a crucial impact over the overall results of the treatment. In
case of cure process mental health is needed to be positive for both patients and the family
members (Montesi and et.al., 2016). Mental health of both Marry and her husband are needed
to be controlled in order to cure the Ted effectively.

Integrated working: The health care process is an integrated practice. Multiple agencies are
involved in the case so that patient can get the proper treatment (Kock and et.al., 2018). The
process requires various teams to involve so that proper treatment can be granted to the
patient.
Ageing care: Team also need to take control of ageing care of patient. This influence the
entire cure process of patient. Team take care of the ageing effect of the patient while treating
the patient.
Counsellor: Counsellor is a significant part of the team. Counsellor consults the patient about
the entire cure process. He suggest the treatment, medicines and all other aspects of the cure
process (Tosserams and et.al., 2020). Counsellor involves therapist, doctor and many other
individuals.
The above mentioned points indicate about the key role teams paly in order to
cure the patient.
Type of professional contact with
Different contacts are also signed by the patient. Contacts like health care contract,
package, insurance and many other contracts are also becomes part of the health care
treatment (Siddiqu and et.al., 2017). All these contracts get involved in the cure process to
give the perfect treatment to the patient.
Types of career
Formal: Various formal career part of the health care. This is associated with the therapist,
doctor and many other professionals associated with health care sector (Yanagawa and et.al.,
2018). They play the direct role in the treatment of patient.
Informal: Informal career like ambulance staff, technician and many such related careers
also involve in health care sector. They play the indirect role in the treatment of patient.
QUESTION 2
Attributes of an effective multi-disciplinary team
A multi-disciplinary team should always have different positive attributes for
providing their services in very effective manner. In the case of Mary and Ted, this team was
shown its different attributes while working in the well-being of this couple (Graefand Sieber,

2018). Some key attributes of multi-disciplinary team have been discussed which it used in
existing situation of Mary and Ted.
Humanistic: The humanistic is the first main or prime attribute of this team, because in this
situation the main objective of team is to provide proper healthcare support to this couple by
providing them dementia care package. This attribute is basically showing the positive image
of this team.
Helpful: In this dynamic world, people only think about themselves, and only few people
exist in market place who really wants to work in the welfare of society. In this situation, the
multi-disciplinary team has taken decision for providing an effective health care support to
Mary and her husband Ted without the aim of gaining any benefit.
Punctual: The team is very punctual in its existing job role, because when the team got the
message of volunteer through the manager, on that time this team has taken quick action of
this matter (Craig,Reay and Nakarada-Kordic, 2019). Team timely reached at the house of
Mary and Ted for providing them proper healthcare support after knowing their current
situation. This attribute of team is very excellent and appreciable, because a multi-
disciplinary team always required to provide healthcare support to people on time.
Effect of leadership within the team
Leadership mostly affects a team in very positive way, so that in the case of Mary and
Ted, the leader of the heath service team has encouraged to its different team members for
visiting the house Mary to know the actual condition of her husband Ted. This quality of
team leader projects on thing that, existing leader of this heath service of this team has an
effective leadership skill (Santosand et.al., 2017). On the other side, most members of this
team have well-developed interaction values as well because of having an effective leader.
Basically, when this team has visited at the Mary’s house, then members has interacted with
couple in very proper manner, and that’s why theybecome capable provide the health care
support to this couple.
Existing team leaders has proper knowledge about the impact of dementia, and that’s
why leader of this team has taken quick decision for visiting Ted’s house with its team.
Ethically, health care team and health service provider always has required to provide
different healthcare services on time when people really want their help (Diadjeng,Suhariadi
and Damayanti, 2018). In this current situation, leader of multi-disciplinary team has taken

quick decision for visiting in the couple’s house to provide them proper support relating to
healthcare on time. Each team should always have an effective team leader, because this type
of leaders mostly provides proper guidance to its different member about how to handle
different healthcare situations.
Skills of leader
There are different skills and abilities has used by the team leader of healthcare
service for supporting the team as well as Mary’s husband Ted.
Skills of emotional intelligence: Currently the team leader has effective skills of emotional
intelligence. These skills basically help to this leader for understanding the actual condition
of any patient (Frost,2017). For example; in the case of Mary and Ted, existing leader of
health service automatically got that, this couple has really required dementia care package,
otherwise, they will be faced harm or hurt. That’s why these skills are productive for this
team leader.
Communication skills: The leader within local health service team has well-developed
communication skills as well, because when its team has visited in the house of patient, then
the leader and its team has interacted with couple in very proper manner. Without support of
these skills, leaders were able to offer excellent services to Ted by providing proper guidance
to its team members.
Relevant models and concepts
Mary's case is completely linked with Sweden's care model, because according to the
Swedish care model, everyone has equal right to achieve proper medical care. This model is
basically applicable in Sweden that is based on the fundamental principles which show the
equal worth of each person (Stahland et.al., 2019). However, many countries take learning
from this Sweden care model. For example; the leader of healthcare team has followed this
model while providing the health care support Ted and Mary. According to this model,
existing couple also has full right to take proper health care support. However, Mary was
avoided to take this support from team, but the team has played an excellent role by giving
them dementia care package.
Professionals code of ethics and standard
Multi-disciplinary team was completely followed ethics and standard in the case of
Mary and Ted, because they have reached on time to communicate with this couple. On the

other side, they forced to provide dementia care package to couple in the terms of their well-
being, because on that time, Mary said to Ted that, team will put us in a nursing home, I
would rather die.So, this reaction of Mary was not favourable for her husband, because
according to current situation he is highly required an appropriate healthcare support from
any healthcare team or health service provider (Allison and Kolonay, 2018). Existing team
has shown its higher standard of healthcare in the case of this couple, because taking quick
action on this type of cases is really necessary to remove issue of any casualty.
Question 3
Reflection
I learnt various aspects related to culture during the entire experience if this project. I
could identify how cultures involve in the medical sector. I got to know that in United
Kingdom people comes from all kinds of religious background exists like Hindu, Muslim,
Christian and all other backgrounds. I could identify various cultural needs like different
religious background and other associated needs during working in this project. I also identify
different areas related to the health care sector how various stakeholders get involve in health
care sector and services. In order to work with the multi cultural community and multi
disciplinary team a good leadership needed. Leaders get to guide all the teams about the
operations. Progressive leadership model can also implement to entertain various objectives
related to working in multi disciplinary and cultural community mode. I could also aware in
respect to different cultural values people carry. In health care sector on the ground of culture
and religion no discrimination or different treatment can be admissible that also I could
understand during this project.
CONCLUSION
On the basic of above findings, it can be concluded that Mary’s husband Ted is really
suffering from the dementia, but his wife doesn’t want to take him for any healthcare service
centre, because she highly scared to leave her husband in the nursing home or care centre.
However, a local healthcare service team got this matter through a volunteer, and then the
leader of this team order team for reaching this couple to know their actual health issues.
Then, this team has provided dementia care package for helping him to overcome this issue
of health. The Sweden’s care models is relating with this Mary’s case.

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