Analyzing Inter-Agency Working in Healthcare: A Case Study

This case study examines the complexities and opportunities of inter-agency working within the healthcare sector, with a particular emphasis on meeting the cultural needs of service users. It analyzes a specific case involving a couple who faced challenges due to a lack of culturally sensitive support from a healthcare agency, Care Hearted Limited. The study identifies professional, psychological, contextual, training, structural, and organizational barriers that hinder effective inter-agency collaboration. It further explores leadership issues within healthcare agencies and discusses how different leadership styles, such as transformational, ethical, and collaborative leadership, can improve patient care. The report also highlights the values of multi-disciplinary teamwork and how such teams can effectively deliver services, using the couple's case as an example. The study concludes by emphasizing the importance of addressing cultural needs and improving inter-agency communication to enhance the overall quality of healthcare services. Desklib offers resources like this case study to aid students in their learning.

InterAgency Working

Contents
INTRODUCTION .....................................................................................................................................3
Question 1 ............................................................................................................................................3
Complex challenges and opportunities of Inter-Agency working - with emphasis on the need to
meet service user’s cultural needs in the community.......................................................................3
Identify few challenges faced by the couple which have negative impact on the particular
healthcare agency..................................................................................................................................5
Question 2.............................................................................................................................................5
Discuss some of the leadership issues which are faced by the couple in terms of how healthcare
agencies could have efficiently managed their needs.......................................................................5
Explain from your point of view that what could you have done differently from a professional
point of view to address the couple’s cultural needs?.......................................................................7
Question 3 ............................................................................................................................................8
Discuss some of the values of multi-disciplinary teamwork in context healthcare ...........................8
Discuss how multi-disciplinary teams can achieve effective delivery with examples, particularly
when supporting the couple..............................................................................................................9
CONCLUSION.......................................................................................................................................10
REFERENCES ........................................................................................................................................11

INTRODUCTION
Interagency operating and the sharing of the information among exclusive services
has been growing in country wide in addition to global stage so that the offerings may be
stepped forward for the youngsters and younger people. With the productive implementation
of the interagency operating the services can be improved better at exceptional level which
involves new structures can be adopted, effects can be changed as the procedures of
providing offerings could be changed. This file is based upon the case examine of struggle
victims that faced some troubles and which had damaging effect on them. The reports include
various demanding situations and opportunities of operating with interagency and its impact
at the human beings includes in the case study. In addition to this it consists of the impact of
the management on the performance of the whole team and how it is able to affect the interest
on an individual. Also a few values are blanketed which can be part of multi-disciplinary
teamwork in the healthcare career and how such group can reap powerful transport of the
offerings.
Question 1
Complex challenges and opportunities of Inter-Agency working - with emphasis on the need
to meet service user’s cultural needs in the community
Effective inter organisation operating facilitate the people running in healthcare to offer
better Frontline offerings and for this reason enhance the outcomes for the ones people who
are struggling with a few troubles. In the given case, the couple was now not supported
effectively via the healthcare organisation even if they were knowledgeable via the
caseworker regarding the wishes of the couple. This has critically affected the properly-being
of the couple and because of this it becomes vital to decide diverse demanding situations
which might be confronted by inter-enterprise operating whilst imparting services to the
patients. The health care agency that has taken into account due to its Care Hearted Limited.
There are various barriers are challenges which can be faced through the people in Care
Hearted Limited consist of:
Professional Obstacles to inter-agency working- These are the drawbacks which locations
unrealistic parameters on numerous roles of healthcare specialists because of which the
readability within the roles and obligations of many individuals and agencies are not
introduced. It ends in misinterpretation of the position of inter employer settings and hence it
results in unrealistic expectancies which can't be completed. For instance, the couple inform
to the caseworker concerning their requirement and expectancies in context of cultural needs,
but their undefined roles and responsibility leads to non-fulfilment in their expectancies
Psychological obstacles to interagency work- It is associated with expert contention,
stereotyping, load of preceding stories and many others. All this results in inhibiting of the
inter-enterprise running as well as influences the overall performance of the professional
presenting their services. The electricity and status of the expert frame permits them to render
better services as they've a strong sense of loyalty because of their preceding experiences. But
it additionally affects the extent of know-how of the specialists due to which they forget
about the state of affairs that stand up earlier than them.
Contextual or political barriers- In context to the barriers there are various political issues
or obstacles which impact the operations of the businesses as such organizations need to

follow the requirement of the authorities and the political parties. Because of this the interest
of the human beings get at once encouraged incvluding of the cultural desires of the couple
that could not be glad due to inefficiency of the leaders which can be extra focussed to
comply and manipulate the political effect on the corporation in respect of finances
Training opportunities and culture of the agency- The inefficient training to the
caseworker and different staff members has effect on their performance which turns into
barrier for the business enterprise as because of this they can't contribute an awful lot
correctly to the business enterprise. Also, the agency civilisation becomes the obstacles in
which variations in ideologies, values, etc. Without delay affect the level of verbal exchange
and sharing of the facts which cause the problem to the couple as their expectancies had been
not addressed with the aid of the company.
Structural or organisational obstacle to inter-agency working- These barriers encompass
the fragmentation of the offerings and excessive rate of worker movement because of the
poorly allotted resources and inefficient verbal exchange network among one-of-a-kind
ranges in the corporation. Because of this the floor realities and the expectancies of the
human beings cannot be surpassed onto the superiors so that their predictions may be met. In
case of Care Hearted Limited the structure isn't clean the various humans due to which it will
become difficult to discover to tell to whom and hence it results in the inefficiency within the
offerings.
Planning and session, loss of performance within the communication, loss of
performance within the exchanging of the records results in numerous troubles which include
within the case of the Mr and Mrs Musa, as they predicted faith and cultural assist however
the leaders on the Care Hearted Limited did now not emphasised on such desires and due to
this the couple felt pissed off and generic isolation from each and all people even the social
employee, aid community from the network and so on.
The inter-enterprise workings have the potential to encourage the cultural wishes
inside the community in order that the people get stricken by various problems that can
increase understanding with others and may without difficulty get out of it. The inter-agency
operating facilitate better expertise and interplay other Agencies and the staff so that the
restoration of the circle of relatives may be ensured. The employees of Care Hearted Limited
had an capability to expand better communities and cultural organization for the couple that
could provide them particular strength for overcoming the effect of War and changing their
attitude as consistent with the larger community in addition to the cultural group.
The inter-organisation working has opportunity to expand their vicinity of running
with the assist of which they could make certain proper medication and proper steering of the
overall practitioner in context of the intellectual health. This ensure better healing of the
affected person and this will additionally inspire them as they may be capable of examine
their development with a view to high-quality impact of their performance. Apart from this
with higher and pleasurable services to the patients the organizations together with Care
Hearted Limited can make sure of the better desirability from the context of the business
organisation and pleasurable or fun benefit for the individuals or body of workers because the
career consists of various emotional aspects because the workforce members serve the people
for lengthy hours.

Identify few challenges faced by the couple which have negative impact on the
particular healthcare agency
There are various difficulties and obstacles which were confronted via the couple inclusive of
lack of hobby of the healthcare agency in pleasurable the cultural desires due to which they
must isolate themselves from the community and guide services. The obstacles which include
expert obstacles, mental limitations, structural boundaries, contextual barriers, and so forth.
Have affected the overall performance of the caseworker and the interest of the couple along
with the entire network. This has considerable terrible effect on the Care Hearted Limited
Healthcare company which includes:
 Financial losses- Due to useless overall performance and unacceptable behaviour
with the couple the agency will have to bear loss of their customer that take services
from them for caseworker, domiciliary employee, and so on. With the reduction in
financial gains the organization has to face various demanding situations consisting of
meeting of the expenses of salaries to team of workers, administration prices, and
many others.
 Non-financial losses- This can even affect the pride degree of the personnel as they
could not offer better services to the person that are they chargeable for due to
ineffective verbal exchange channel within the agency. It will boom the turnover costs
in care hearted Limited with which the operations of the healthcare enterprise get
affected.
 Impact on the structure- The administration of care hearted Limited for dealing with
such difficulties need to redirect the structure of the employer so that the inefficiency
of the chief at strategic degree and lack of aid at managerial stage in order that better
governance may be made viable. But it can lead to dissatisfaction among senior stage
employees because of which their stage of overall performance actions in download
direction.
 Adverse impact on the image- Due to irresponsible behaviour of the company their
photograph will get deteriorated and this can lead to strict movement with the aid of
the government and regulatory authorities with the goal to place an example over
other organization to don't forget welfare of the people as their precedence.
Question 2
Discuss some of the leadership issues which are faced by the couple in terms of how
healthcare agencies could have efficiently managed their needs
The health care agencies ought to soak up consideration numerous moves and techniques for
dealing with the fitness care of the man or woman stricken by some issues. The nice of the
healthcare services depends upon the management style that has been utilized by the
managers with the agencies however due to loss of such capabilities and leadership fashion
has direct effect on the humans that consist of both the personnel contributors in addition to
sufferers. The Healthcare Agencies are consisting of numerous experts, professional and
departments that offer to the people. This generates the need of effective leadership in order
that ethics may be incorporated inside the multidisciplinary practices of the Healthcare
experts. Effective leaders adopt various types of leadership management such as:

 Transformational leadership- This focus on the effectiveness in verbal exchange of
the imaginative and prescient and collective cause via the leaders to the team of
workers so that they can be empowered to don't forget numerous ethical practices and
follows concepts including to offer non-stop and consistent offerings to the man or
woman and figuring out their problems for resolving them on time.
 Ethical leadership- The ethical management has a very crucial impact on the
operating style of the Healthcare employees as well as the effects of the sufferers
because they efficaciously impact them for adopting threat approach, underline
numerous believes in values, impacts choices and many others.
 Collaborative leadership- This leadership is important in healthcare groups
consisting of Care Hearted Limited as with the assist of this the leaders can inspire
togetherness for making sure about the healthcare management. For these different
duties are allocated to the individuals display that degree of complexity inside the
structure may be deducted and communique is made better. The cooperation among
every other contributes to sustainable health and protection of the network as well as
brings performance in handling the illness of the patient
The management inside the Healthcare companies’ ladies going through the various
challenges which are connected with divergent changing desires in addition to belief of
the patients alongside increase in the cost of the treatment of the people. This has direct
effect on the result orientated management style as the roles and capabilities vital for
delivering favoured set of consequences through the staff gets affected because they do
now not get right steering and expectations aren't entertained by the leaders.
Impact on the ethics of the care
The leaders and the managers in the health care enterprise make sure about that they
take care of secure, excessive great and compassionate services and care is taken into
consideration for the patients but the inefficiency within the leadership has negative effect
on both the exceptional of the performance of the individuals in addition to at the pleasure
level of the people who sufferers. Due to this the ethics of care gets affected and the
standards that govern the fitness care gadget aren't performed by the company. Lack of
leadership direct on the cooperation and coordination amongst extraordinary businesses
and their employees which in the long run affect the care transport device.
Leadership issues faced by the couple
 The leaders of the businesses who are in the collaboration with Care Hearted Limited
had been now not energetic along with the organisations which are specially NGO’s
and the people who are social in them had been not thinking about the request of the
employees at the same time as the leaders of the health care organisation had been
now not for my part accountable due to the mission of moving mindset of the leaders
in the direction of the machine trade in order that the profitability of the company can
be enhanced. Due to this verbal exchange hole the request of cultural desires was now
not considered and fulfilled. In addition to this the cultural shift the various leaders
working in the organizations has become the limitations for the problems which have
been faced through the couple.

 Due to lack of collaboration and cooperation the various leaders for the well-being of
the patients have end up the leadership issues that have been confronted by the
couple. The structure of the businesses is complicated and the doubtful roles and
responsibilities of the humans ends in shifting of the issue onto each other because of
which the healthcare corporations could not controlled their needs. This arises due to
the dearth of realisation that they all are appearing for the benefits of the human
beings rather than for boosting the price of the organisation or the organisation.
Explain from your point of view that what could you have done differently from a
professional point of view to address the couple’s cultural needs?
Being the fitness care professional, it becomes the responsibility of the workforce
individuals to address the wishes of the humans they're looking after. But they're additionally
confined through the jobs and obligations alongside the authorities supplied to them as in step
with the structure of the inter organization running. To control the cultural proficiency is vital
for receiving the brilliance in delivery the health care offerings and for doing away with the
disparities inside the practices on the premise of ethnicity and racial factors. For the health
care professional to broaden the cultural proficiency's critical as with the help of this they can
make sure that the offerings are provided to the affected person even by using them through
with the help of the agency. If I might be the worker, I could have taken numerous steps at
my degree for imparting the faith and the cultural wishes of the couple with the help of
following aspects:
 I could increase the level of connection with the couple and might have diagnosed the
effect of cultural boundaries on them and for this reason I could have communicated
with more efforts to the control of the Care Hearted Limited. Considering this the
matter may be taken to the opposite leader who may want to have taken it into
attention as well as the advocated distinct ways for managing the state of affairs.
 In context to this the pass cultural connection and interrelation of the couple with
others in the community can be considered as with the help of this their cultural
wishes could have been happy. This is because being a health care expert I actually
have the functionality to apprehend the values, belief’s and want of the patient. Such
an information might have facilitated me in dealing with the relation with the man or
woman within the company and the couple on the premise of the common things
possessed by way of them.
 The inadequacy of the working of the inter-agency companies , fitness care machine
and the service providers in relation with the cultural competence positioned the
affected person at the higher chance and complements the terrible results at the health
such because it took place inside the case of the couple because they remoted
themselves. To assist this it will have to attempt to encompass the network and the
alternative circle of relatives as with the assist of this the ethical support and tradition
particular assist will heal them extra efficiently.

Question 3
Discuss some of the values of multi-disciplinary teamwork in context healthcare
The inter-agency working and collaboration is dependent upon the higher overall
performance of all the associated employer and if the associate businesses do no longer
perform well then the consumer of the offerings tolerate as they do no longer suit into the
types so recognized by using the authorities and the health care device working within the
united states of America. To support the inter company operating and multidisciplinary
teamwork diverse values are described for the running within the groups in order that health
consequences and pleasure of the purchaser may be improved. Some of the values are as
followed:
 Honesty: All the team member of the organisation must effectively communicate
with others members so that there is transparency in the aims of objectives can be
insured along with continuous improvement and maintenance of the mutual trust
among all.
 Discipline: The duties which are assigned to the healthcare professionals must be
executed with discipline which implies that all the information must be shared among
each other so that the situation can be managed by complying with all the standards
and protocols of the service delivery. This can be done with the help of good
communication where each and every member of team prioritise and continuously
improve their communication strategies so that all the member can consistently
complete the exchange of the information across all the syatem of healthcare system.
 Curiosity: For the Healthcare professional it is very significant to be pecular to know
more about the service users so that it can be identified the various problems which
can occur by them as well as their expectations and accordingly they improve their
functioning with the help of which they can resolve their issues.
 Creativity: This value of the individual examines that the professionals need to find
various possibilities with the help of which they can handle the various problems
which might occur at any point of time in a creative manner and anticipate the
outcomes of the situations that can happen. This enables them to achieve their shared
objectives which are based upon the priorities of the patient and their family.
Various models are utilized by the system for coping with the performance and better
technique of the fitness care delivery. The version which is considered for coping with the
multidisciplinary team work is given underneath:
Key worker model with triage at point of referral- According to this version key workers are for all
of the services which are provided to the person. For executing the position successfully co-ordinate

and co-operate for the care plan which the number one aim supplying delivering higher care to the
provider consumer. They function the point of get entry to for the service users and carers. The key
function which are played inside the model is defined with the aid of the control structure that's
generally created from scientific leader, group and enterprise manager who may be held chargeable
for various undertaking as consistent with their nature of professionalism
This model works in three steps wherein a contact is introduced with the adviser who assign the case
to the team member. On the idea of the problem that case is offered before the overall group and in
accordance a key worker is are placed who can fulfil identified. After analysing the scenario care plan
is evolved with the assist of which care is supplied to the carrier consumer.
Discuss how multi-disciplinary teams can achieve effective delivery with examples,
particularly when supporting the couple
For making sure the most reliable operating of the multidisciplinary crew and higher effects
for the sufferers the duties and responsibility of the complete multidisciplinary crew
participants are truly defined with the assist of which the making plans for the care and
transport of services can be ensured. For ensuring this different factors need to be taken into
consideration which are given under:
 Appreciation and trust between team members along with acceptance of the
systems and protocols for communication and interaction between team
members- With the help of accept as true with and respected the conversation can be
ensured which include in case of Mr and Mrs Musa it might have facilitated with the

recognized cultural needs to them due to which their recuperation will be ensured. It
allows in improving the transport of the offerings as it develops the mutual believe
most of the team contributors which could ease with better transport of the offerings.
The device and protocol for conversation might have assisted the Couple as with this
their identified want should be taken into consideration
 Agreed clinical governance structures and best use of the skill mix within the
team- Better and agreed clinical shape of the business organisation with mixture of
the diverse competencies can facilitate in making sure delivery of the products and
services successfully such as in case of the couple if better governance changed into
found in Care Hearted Limited then the dearth leadership must now not have affected
their issue. With this huge obligation can be provided to the crew contributors so they
can be made accountable and government are furnished that enable them to take
moves for the betterment of the service users via ability mix within the team.
CONCLUSION
From the above report it is concluded that the employer should take into account the
various factors that can provide them in enhancing the transport of the offerings to the service
users. The inter-agency workings face numerous obstacles together with leadership obstacles due to
the effect of shape of the organization, contextual barriers etc. Which impacts the hobby of the
enterprise adversely including numerous monetary and non-monetary losses, detrimental effect to
photo of the employer and lots of more. For dealing with such impact effective leadership styles
must be incorporated at the side of diverse models recommended by means of the regulatory
bodied and the authorities.

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