Operational Performance of MNCs: Intercultural Competence in Malaysia

This report investigates the operational performance of Multinational Corporations (MNCs) within the Malaysian healthcare industry, focusing on the moderating role of intercultural competence. The study begins with an introduction and background, highlighting the importance of critical operational factors and performance evaluation. It explores key concepts such as management processes, trust, communication, and intercultural competence. The research methodology includes the research model, sampling techniques, data collection methods, and data analysis methods. Ethical considerations are also addressed. The report aims to identify operational predictors and their impact on MNC performance, with a specific focus on the healthcare sector. The findings contribute to understanding how intercultural competence influences these relationships, providing valuable insights for improving operational efficiency and strategic planning within the industry. The report concludes with references to relevant literature.

“OPERATIONAL PREDICTORS ON OPERATIONAL
PERFORMANCE OF MNC'S FOR A SUSTAINABLE
MALAYSIAN HEALTHCARE INDUSTRY: THE
MODERATING ROLE OF INTERCULTURAL
COMPETENCE"
Scholar id:

Introduction
Background of the Study
■ There are certain corporations that were
created since the longer period and that went
through different mergers and acquisitions.
■ But, it could be eliminated with respect to
assessing the validity regarding critical
operational factor as well as, operational
performance.

Critical success factors
■Management Process
■Trust
■Communication
■Intercultural competence

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