Business Communication Report: Inter-departmental Cooperation

This report provides a comprehensive analysis of business communication within Jetwing Hotel, focusing on the crucial aspect of inter-departmental cooperation. It begins with an introduction to the concept of business communication and its significance in the hospitality industry. The literature review explores various methods to facilitate inter-departmental cooperation, emphasizing effective communication, leadership meetings, organizational culture, and cross-functional teams. It also identifies different types of communication barriers, including external, organizational, and personal barriers, and suggests strategies to overcome them, such as clarity, active listening, and adherence to the seven principles of effective communication. The analysis and discussion section offers recommendations to subordinates and colleagues to enhance cooperation, including setting up communication platforms and aligning departmental objectives. It also examines specific communication barriers faced by Jetwing Hotel, such as language and cultural differences, and proposes strategies like using plain language and providing employee training. The report concludes by emphasizing the importance of clear and effective communication for achieving business goals and fostering inter-departmental cooperation within the hotel. The report is supported by references to various books and journals, which provide the basis for the analysis and recommendations.

Business communication
(Individual report)

Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
Methods that facilitate inter-departmental cooperation..........................................................1
Kind of barriers in communication and strategies to overcome the barriers..........................2
ANALYSIS AND DISCUSSION...................................................................................................3
Recommending measures to subordinates and colleagues that facilitate inter-departmental
cooperation.............................................................................................................................3
Kind of barriers in communication face in the hotel and strategies to overcome the barriers4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Business communication can be defined to the sharing of information occurs in inside or
outside of the organisational structure. The present report of the business communication
provides recommendation to facilitate inter-departmental cooperation in Jetwing Hotel. The
report will also cover various kinds of barriers in communication and strategies to overcome.
LITERATURE REVIEW
Methods that facilitate inter-departmental cooperation
Inter-departmental coordination refers to coordinating activities between various
departmental units in the business in order to maximize the progress made towards the whole
business objective stated by (Cardon and Marshall, 2015) In the hospitality industry, cooperation
of various departments is essential to conducting successful project or operation that meets
satisfactory level of guests. According to (Guffey and Loewy, 2015) the degree of success of the
business is directly linked with effective cooperation between managers, team members, and
departments. All the departments are depends somewhere on each other in the business.
(Kernbach, Eppler and Bresciani, 2015) present various measures that makes inter-
departmental cooperation much easier. Effective communication plays a crucial role in
developing respectful, assertive approach to the working relationship. The very first measure
mentioned by (Mautner and Rainer eds., 2017) that leadership meeting should conduct on
weekly basis so that various department can interact with each other discuss the problem and get
solution more effectively. Communication is the base of the process of facilitating thus, allowing
departments to interact with each other from normal introduction that create a room for the unit
to stay synced up. Organisational culture and environment also an essential part that need to
consider by the business and create an environment that make employees feel comfortable to put
the things in front and enable to communicate any issue or suggestion with the better
communication cooperation and coordination automatically increase.
Another measure presented from the view point of (Pearson, 2017) that the business can
form cross functional team for any specific project that allow them to work together to achieve a
similar goal that enable the team to foster communication between the team members.
Overall all the departments should have break even with the information that help in
make the cooperation more effective between the departments. (Thomas and Stephens, 2015)
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stated that the measures should consider by the manager, leader or any responsive person or
position in the business that can enhance the cooperation between or within various departments.
Kind of barriers in communication and strategies to overcome the barriers
According to (Cardon and Marshall, 2015) the procedure of communication has multiple
barriers that make interaction process ineffective. Communication barriers are broadly
categorised into three groups that are; External barriers, organisational barriers, personal barriers.
(Guffey and Loewy, 2015) mentioned external barriers are those that caused factors that other
than personal and organisational factors. The external barriers are those barriers that generally
comes from outside of the organisational structure include; emotional and semantic barriers
where emotional barriers raise from, emotions, social values, attitudes. On the other hand,
semantic barriers include language, action or picture barriers. (Kernbach, Eppler and Bresciani,
2015) stated organisational barriers include; organisational policy, rules and regulations,
complexity present in the organisational structure. The organisational barriers in communication
rise from the present structure, culture and implemented policy and regulations in the company.
The third type is stated by (Mautner and Rainer eds., 2017) that is personal barriers. As
communication is an interpersonal process and can affect through personal barriers. In general
terms this barrier includes; lack of confidence, etc.
In general terms barriers to effective communication includes; perceptual barriers that
refers to the thought process of an individual, cultural barriers that caused due to cross cultural
attitude and beliefs.
According to (Pearson, 2017) there are some effective recommendations that help in
overcome the barriers present in communication. For instance; clarity is essential for getting
effective communication process in the business or in personal life as well. Clarity can be come
through applying language that is plain and easy to understand. For an effective communication
process, conveying message clearly is essential. Along with it (Thomas and Stephens, 2015)
stated that any distraction can also cause barriers in communication thus, removing the
distraction or active listening is the key to convey message effectively. It is important for the
individual; person in the business that conducting formal or informal business communication to
have an proper understanding of the seven principles of effective communication that stated that
communication should be clear, complete, correct, concise, coherence, courtesy, concreteness.
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(Cardon and Marshall, 2015) also mentioned that to overcome the barriers person in the
organisation should avoid slangs and jargons.
ANALYSIS AND DISCUSSION
Recommending measures to subordinates and colleagues that facilitate inter-departmental
cooperation
It has been analysed that the communication is the most important and the most used skills.
Managers of the hospitality industry spend a largest portion of the time in the written and verbal
communication. In Jetwing Hotel, communication covers mainly two area; interaction and
communication between the staff management and consumer service (Guffey and Loewy, 2015).
Proper inter-departmental coordination is important for high quality services that are the main
aim of the industry. Effective cooperation will help the hotel to serve guests better and help the
company to beat the competition.
The measures of course starts from the top and senior leadership across all the departments
should make it a point to collaborate at their own level and should make it visible across the
hotel. It is recommended to the colleagues and subordinates to set up a platform where the
members of a team from various units can come together and connect with each other. For this
company can provide both online and offline platform.
Another measure recommended to the leader and manager of the departments to align the
departmental objectives into the organisational objectives. The goal is required to set up in such
way that each unit gets affect by other’s performance. In the specific situation, it is the best
interest of the department to help and support each other to accomplish organisational goal.
All the departmental people from banquet manager, sales associate, front office manager,
food and beverage manager, housekeeping manager cooperate with each other to accomplish the
goal of the hotel (Kernbach, Eppler and Bresciani, 2015). It also has been suggested to the
subordinates and colleagues to be open in terms of putting ideas and thoughts for new innovation
and ideas as well as it is equally important for them to listen each other carefully. Proper
communication is essential to cooperate with each other. Selection of channel to convey message
is also important and recommended to co-workers to select effective media to convey message in
other department or within the department so that there is no room for confusion.
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Kind of barriers in communication face in the hotel and strategies to overcome the barriers
Jetwing Hotel is one of the biggest hotel chain across the world and the main of the hotel is
to serve guests better that can achieve their loyalty. In accomplishing the aim the whole
organisation work together. In the process of working together communication has a great role to
play, but in the Jetwing Hotel some sort of barriers has been seen that affect the effectiveness of
communication. For instance; as the hotel chain is based on Sri Lanka and globally active it
recruit employees that are from various region (Mautner and Rainer eds., 2017). Along with it,
tourist comes from different places thus, the main barriers seen in the hotel is language barriers
and cultural barriers. that can be resolve through developing and implementing various
strategies. For instance using plain language that is free from hard and jargon words and in
context of guests hotel can find a reliable translation service. Along with it, providing proper
training to the employees regarding the languages help in overcoming this barrier.
In day to day, staff have to face different type of guests in the hotel from confuse to
conscious, angry to frustrated and some happy and exited too. Similarly hotel staff also include
same attitude that sometimes that cause psychological barrier. To overcoming the barrier in
effective communication training should provide to the employees.
Personal barriers also has been seen in the hotel due to lack of confidence that also can
overcome through providing the staff training and proper cooperation of other departments as
well as of team members help in gaining confidence to speak effectively (Pearson, 2017) .
CONCLUSION
From the present study it has been analysed that communication in the business should
clear, effective that achieve the purpose of communication. Every business considered that the
communication in the organisation should smooth and free from any barriers. It also has been
analysed that in Jetwing Hotel the inter-departmental cooperation is based on effective
communication.
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REFERENCES
Books and Journals
Cardon, P. W. and Marshall, B., 2015. The hype and reality of social media use for work
collaboration and team communication. International Journal of Business
Communication. 52(3). pp.273-293.
Guffey, M. E. and Loewy, D., 2015. Essentials of business communication. Nelson Education.
Kernbach, S., Eppler, M. J. and Bresciani, S., 2015. The use of visualization in the
communication of business strategies: An experimental evaluation. International Journal
of Business Communication. 52(2). pp.164-187.
Mautner, G. and Rainer, F. eds., 2017. Handbook of business communication: Linguistic
approaches. (Vol. 13). Walter de Gruyter GmbH & Co KG.
Pearson, R., 2017. Business ethics as communication ethics: Public relations practice and the
idea of dialogue. In Public relations theory. (pp. 111-131). Routledge.
Thomas, G. F. and Stephens, K. J., 2015. An introduction to strategic communication.
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