Enhancing Inter-Departmental Cooperation at Jetwings Hotel: A Report

This individual report analyzes organizational communication within Jetwings Hotel Limited, a hotel in Sri Lanka. It explores the purpose and principles of effective communication, emphasizing the need for clear information dissemination. The main body focuses on measures to enhance inter-departmental cooperation, such as cultivating empathy, developing a common language, and consistent communication. It also identifies and discusses various barriers to effective communication, including organizational, language, and attitudinal barriers. The report suggests strategies to overcome these barriers, such as active listening, using simple language, and ensuring clarity and timely information. The conclusion emphasizes the importance of effective communication and inter-departmental cooperation for achieving high profits and revenues within the hotel.

INDIVIDUAL
REPORT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Measures to increase inter-departmental cooperation ................................................................1
Barriers in effective communication and strategies to overcome these barriers.........................2
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Communication is referred to the act of transferring knowledge and information from one
person to other person or from one group to another group. For maintaining an effective
communication, a sender, a receiver and message to be conveyed is needed (Mai and Hoffmann,
2014). This assignment is written in context with Jetwings hotel limited with is a hotel situated
in Sri-Lanka. This report will cover purpose and principles of different organizational
communications. Beside this, principles of effective communication to enhance
interdepartmental communication is discussed. At last, effective barriers to communication and
strategies to overcome them are mentioned.
MAIN BODY
Measures to increase inter-departmental cooperation
Inter-departmental cooperation is defined as a cooperation and communication among
more than two departments of a company. With the help of this cooperation, various departme
nts in Jetwings hotel limited can interact with each other properly due to which organizational
productivity will increase. There are different ways by which inter-departmental cooperation in
Jetwings hotel can be increase. Some of these measures that can be recommended to the manager
of concerned hotel are discussed below:
 Cultivating empathy: In order to enhance cooperation in different departments of
Jetwings hotel, manager is required to develop a mutual understanding among employees
of different departments. This will benefits in smoother and effective cooperation due to
which difficult tasks of hotel will be performed in a unified manner (Jackson, 2014).
 Developing a common language: Complex language and Jargon can isolate people of
different departments from one another. Due to this, interaction and communicating at
inter-departmental level became difficult. Managers in Jetwings hotel are needed to use
common terminologies so that risks of miscommunication among different department
can be reduced and cooperation can be increased.
 Showing involvement in work of other departments: To assure that effective
cooperation is maintained in various departments of Jetwings hotel, manager of a
particular department needs to interact with other managers. This will helps in identifying
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if some department is facing complexities or issues while doing work. By showing this
kind of involvement, complex work can be performed in a unified manner.
 Facilitating consistent communication: Consistent communication and interaction will
assure that employees from different departments are involved in the project and
delivering their best efforts (Aten and Thomas, 2016). If communication will not be
consistent then inter-departmental cooperation will have loopholes. This can reduce the
overall productivity of Jetwings hotel in a considerable manner.
By using these measures, managers of departments in Jetwings hotel can increase
interdepartmental cooperation that will benefits hotel in increased revenues and profits. As
coordination among employees and departments will be high, employee turnover will be
reduced.
Purpose and principles of effective communication
It is important for every organization to have an effective communication between
employers and employees or among workforce so that business activities and operations can be
performed in an efficient manner. Main purpose of different kind of communication is to
disperse information to the workforce of company in a timely and accurate manner. Beside this,
if Jetwings hotel limited will not have effective communication then staff will not be
communicated about important plan and policies of company (Ceschi, Dorofeeva and Sartori,
2014). Due to this, their working morale will reduce which can results in reduced organizational
productivity. There are various principles associated with communication planning like
interaction and communication in a firm must be focused on the results rather than the activity.
Other principle of organizational communication is to attain a measurable result. In order to
communicate properly, Jetwings hotel limited require effective planning so that no department
can feel isolated while performing business operations.
Barriers in effective communication and strategies to overcome these barriers
It is essential to have a honest and open communication in organisation so that maximum
productivity and profitability can be attained in an effective manner. There are different barriers
in maintaining an effective communication. Due to these barriers, organisational productivity
decreases which can reduce profits and revenues of Jetwings hotel. Manager of hotel is require to
take proper actions so that, departmental cooperation can be increased that will benefits in
maximizing organisational productivity.
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 Organisational Barriers- It is associated with the hierarchical structure of company
where different levels of management can acts as a hindrance in effective
communication. To overcome these hindrance and barriers, manager in Jetwings hotel is
required to avoid authoritative style for delegation. Due to this, employee engagement in
decision-making will increase. It will lead towards open communication among
workforce due to which organisational goals can be attained desirably (Berkenkotter and
Huckin, 2016).
 Language Barriers- Linguistic abilities of workforce can acts as a barrier in effective
organisational communication. These barriers are related with improper transmission of
information. It takes place due to lack of knowledge and confidence in either receiver or
sender. This is the reason, information is not conveyed properly. It reduces the working
potential and productivity of employees while performing business activities and
operations. For example, if manager in Jetwing hotel is conveying a message using
different abbreviations and jargon, it will be difficult for employees to understand the real
motive behind the given message. This can be a big barrier towards inter-departmental
collaboration.
 Attitudinal barrier: These barriers are based on different perception of people which
prevents them from effective communication. These barriers can results in poor
management, personality conflicts, reduced motivation and resistance to change. Due to
this barriers, information will not be conveyed in a proper way and cooperation among
employees of same department or another department will decrease (Baccarani and
Bonfanti, 2015). For example, if workforce in Jetwings hotel will communicate with
each other in negative attitude, conflicts can take place due to which hotel can face
mismanagement of work while serving customers. It can be a big hindrance in high
profitability of concerned company.
To overcome these barriers in a proper manner, it is important for the manager in
Jetwings hotel to formulate and implement different strategies. These strategies will improves
the skills of employees and employers due to which they will be able to interact properly. By
adoption of these strategies, organizational barriers can be overcome in a proper manner. In this
regard, some strategies to eliminate organizational barriers are mentioned below:
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 Active listening: It is the best way by which barriers in effective communication can be
reduced in a considerable manner. To implement this strategy desirably, workforce of
company is needed to properly listen what other employees are saying rather than only
hearing the conveyed message. Active listening includes listening with all the senses
along with giving proper attention to the speaker. This will help the listener in
understanding what speaker wants to convey. If listener will not give proper
consideration to the words said by speaker, it will results in ineffective conversation due
to which mismanagement of work can take place in Jetwings hotel and organisational
objectives will not be achieved in a proper manner (Kotz, Kozubowski and Podgorski,
2012).
 Using simple language: Causal language and slang can creates a barrier in effective
communication in an organisation. Manager in Jetwings hotel is required to motivate
employees so that they can avoid using slang during their working hours. By using
simple language, confusions among employees and departments of firm can be
minimised. Due to this, it will be easier for employees to understand their work and
duties and confusion among departments will resolve. It will results in high inter-
departmental cooperation also.
 Clarity- It is the duty of manager in Jetwings hotel to interact with employees and
communicate messages in a clear manner. Vagueness in information can results in
misinterpretation of data. Hence, manager in hotel is needed to convey information in a
clear way which is understandable by all employees.
 Timely information- This is another strategy that can be adopted by manager of
Jetwings hotel for effective communication. If information will be given in a timely
manner, employees will listen to it patiently and properly due to which chances of
ineffective communication will be less (Meimaris and Vafopoulos, 2013). But, if
information will not be passed out in a timely manner, manager will face difficulty in
acknowledging employees about their work and duties. This can results in low
organisational productivity and less inter-departmental cooperation.
CONCLUSION
From above mentioned report, it is concluded that to work in an appropriate manner,
effective communication is needed by business organizations. It is important for departments to
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have inter-departmental cooperation that will motivate them in performing work in a unified
manner. There are different principles and purpose behind various form of communication.
These communication practice will enable effective communication among workforce and
management due to which projects and tasks will be performed properly. Resolving
communication barriers will benefit company in achieving high profits and revenues.
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REFERENCES
Books and Journals
Mai, R. and Hoffmann, S., 2014. Accents in Business Communication: An integrative model and
propositions for future research. Journal of consumer psychology. 24(1). pp.137-158.
Jackson, D., 2014. Business graduate performance in oral communication skills and strategies
for improvement. The International Journal of Management Education. 12(1). pp.22-34.
Aten, K. and Thomas, G. F., 2016. Crowdsourcing strategizing: communication technology
affordances and the communicative constitution of organizational strategy. International
Journal of Business Communication. 53(2). pp.148-180.
Ceschi, A., Dorofeeva, K. and Sartori, R., 2014. Studying teamwork and team climate by using a
business simulation: how communication and innovation can improve group learning and
decision-making performance. European Journal of Training and Development. 38(3).
pp.211-230.
Berkenkotter, C. and Huckin, T. N., 2016. Genre knowledge in disciplinary communication:
Cognition/culture/power. Routledge.
Baccarani, C. and Bonfanti, A., 2015. Effective public speaking: a conceptual framework in the
corporate-communication field. Corporate Communications: An International
Journal. 20(3). pp.375-390.
Kotz, S., Kozubowski, T. and Podgorski, K., 2012. The Laplace distribution and
generalizations: a revisit with applications to communications, economics, engineering,
and finance. Springer Science & Business Media.
Meimaris, M. and Vafopoulos, M., 2013. Knowledge-based semantification of business
communications in erp environments. In Web Information Systems Engineering–WISE
2011 and 2012 Workshops (pp. 159-172). Springer, Berlin, Heidelberg.
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