Organisational Analysis of Intermountain Healthcare: A Case Study

This case study analyses Intermountain Healthcare's success, focusing on its evidence-based practices, TQM and CQI models. The analysis highlights the key reasons for the organization's success, including its patient-centered approach, use of modern technologies like electronic medical records, and a strong emphasis on continuous quality improvement. The study also discusses the transferability of the organization's clinical care management and cultural aspects to other settings, emphasizing the importance of adapting strategies to different sociocultural contexts. Furthermore, it details the investments made in clinical studies, information systems, and organizational structures to sustain clinical integration and achieve significant cost savings and improved outcomes. The author of this case study has provided a detailed analysis of the case, referencing key literature to support the arguments presented.

RUNNING HEAD: Organisational analysis
Organisational analysis
Name of Student
Name of University
Author note

1Organisational analysis
Response to question 1
The major reason that led to a long history of success for the mentioned organization
is the fact that it always addressed the evidence- based practice in the best possible manner
and the patients who received the services in this healthcare organization, were exceedingly
satisfied. This led to the organization’s good regard in the society. Moreover, the organization
always used the TQM model (that is also known as total quality management) in order to
service their clients and to build stronger relationships stakeholder’s in a better manner (Ross,
2017). The other reasons for they were extremely successful is the fact that they used modern
technologies, available in the eras to modify their research based and evidence based
practices in the health care organization. Moreover, they have utilized technologies like
electronic medical records and practices activity based accounting system for proper data
keeping and that is accessible by the nurses, doctors and other health care professionals at any
point of time (Aquilani, Silvestri, Ruggieri & Gatti, 2017). This access to the knowledge
based system empowered the practitioners working in the health care institution. The
organization puts special emphasis on CQI or continuous quality improvement to service its
clients and help their staffs adhere to their jobs with a level of motivation, provided by the
policies of the organization itself (McFadden, Stock & Gowen, 2015). Over the years, the
organization has made sure that the employees and the staffs follow the hospital and health
care policies with full compliance and the administrative network of the organization has
made sure of the same, over the very years. The organization has empowered its employees
with correct procedures of patient centered decision making and a good technical support to
the employees and the clients, was always provided by the organization. The organization
evidence based care practice models for different surgeries, gynecology, mental health issues
and many other specialties to deliver a distinguished care to its clients.

2Organisational analysis
Response to question 2
Clinical care management and its integration with CQI (continuous quality improvement) and
TQM (total quality management) models that are used by this organization can be transferred
to other settings. The evidence based practices can be transferred to other settings. The
organization culture, most importantly, can be transferred to other settings to replicate the
same amount of success. Having the right ideas and right intention is important in bringing
about a change in a different setting and an already tested tool such as CQI or TQM model
which has been successful for a given organization existent in certain sociocultural setting –
can be vital to transfer the same success in a different setting (Lewis, 2017). The staffs who
has acquired and worked in the organization with the right amount experience and
knowledge, over a period of time is non-transferrable, on most of the situation. A workforce
of different sociocultural origin might be required when a different setting with a different
environment to chosen.
Response to question 3:
The organization has made huge investment in clinical studies, information systems, and
organizational structures, aligned incentives, process and accountability measures to sustain
the clinical integration. There have been cost saving of $6 million per year to IH system to
avoid unnecessary admissions, reduce readmission in the pediatrics program. There has been
a saving of $1,534 decreased hospital cost per admission in the surgical programs.

3Organisational analysis
References
Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on
total quality management critical success factors and the identification of new
avenues of research. The TQM Journal, 29(1), 184-213.
Lewis, W. E. (2017). Software testing and continuous quality improvement. Auerbach
publications.
McFadden, K. L., Stock, G. N., & Gowen III, C. R. (2015). Leadership, safety climate, and
continuous quality improvement: impact on process quality and patient safety. Health
care management review, 40(1), 24-34.
Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge.