Tourism and Hospitality: Environment Analysis and Management Report

This report delves into the critical interplay between the internal and external environments in the tourism and hospitality sectors. It emphasizes the significance of a well-managed internal environment in attracting customers, highlighting the role of quality service and the influence of social recommendations. The report also examines the impact of the external environment, including its influence on hotel and restaurant performance, with particular attention to the importance of safety and the broader environment. The analysis references key academic sources, exploring how businesses can adapt to the dynamic environment and implement effective management strategies. The report underscores the necessity of understanding and responding to both internal and external factors to achieve success in the competitive tourism and hospitality industries.

Blog 1
Understanding the External and Internal Environment In Relation To Modern Tourism
and Hospitality Manager
By (Student’s Name)
Professor’s Name
College
Course
Date

Blog 2
Understanding the External and Internal Environment In Relation To Modern
Tourism and Hospitality Manager
By….
The external and internal environment plays a huge role in the tourism industry as well as
in hospitality. The internal environment must be suitable to attract customers (McGrath 2014).
Quality service will ensure customers are most likely to come back. Social influence also plays a
critical role in the industry because a person will likely visit a hotel recommended by a friend
(Nieves and Segarra-Ciprés 2015). Managers must excel in a challenging environment by
adapting to it and by following the Open System model (Quinn et al 2015). The external
environment in which a hotel or restaurant is situated also plays a huge role. It determines the
success of the hotel or restaurant. The external environment is important to the success of a hotel
or restaurant. It also affects the Total Quality Management and hotel performance (Wang, Cheng
and Chen 2015). It applies to the safety of the customers and relationship with the environment.
The unsafe environment is prone to robberies and attacks thus driving customers away.

Blog 3
References
McGrath, M.R., 2014. Becoming a master manager: A competing values approach. John Wiley
& Sons.
Nieves, J. and Segarra-Ciprés, M., 2015. Management innovation in the hotel industry. Tourism
Management, 46, pp.51-58.
Quinn, R.E., Bright, D., Faerman, S.R., Thompson, M.P. and McGrath, M.R., 2014. Becoming a
master manager: A competing values approach. John Wiley & Sons.
Wang, C.H., Chen, K.Y. and Chen, S.C., 2012. Total quality management, market orientation
and hotel performance: The moderating effects of external environmental factors. International
Journal of Hospitality Management, 31(1), pp.119-129.