Internal Environments of Hospitality: Risk Management Strategies

This discussion board post analyzes the internal environments of the hospitality industry and how risks are managed. The assignment focuses on a scenario where a manager receives an incident report and must prevent future incidents. The post discusses how hospitality risks are generally managed in relation to internal factors, including business workflow communications and procedures for risk incidents. It also explores aspects of organizational culture that could lead to incidents going unreported. The author utilizes APA academic resources to support the situational analysis of the discussion topic. The post emphasizes the importance of risk management, employee training, communication, and maintaining high standards for service and cleanliness to build a positive company image. The references provided support the information and analysis presented in the post, offering insights into organizational culture, innovation, and incident handling within the hospitality sector.

Running Head: INTERNAL ENVIRONMENTS OF HOSPITALITY
Internal Environments of Hospitality
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Name of the University:
Author Note:

1INTERNAL ENVIRONMENTS OF HOSPITALITY
Hospitality Risk
Internal Factors
In a hospitality management system there are procedures which need to be followed
by the company so that they can eliminate the risk that might arise in the process and they
are:
 Monitoring the risk that have arisen in the company so that they can find out the
way to eliminate the risk in the process, which will help them to provide better
service to the customers as in a hospitality industry the main focus is on service.
 Controlling the operation in an effective way possible so that the risk do not
increase. If the risk increase in the company, then they will not be in a position to
eliminate it from the system (Ogunyebi, Swar & Aghili, 2018).
 Decision support system and communicating with the staff, which will enable the
company to take decisions regarding the steps that the company in the hospitality
industry is going to face, so that they can eliminate it in less possible time and
help them expand in the marketplace or industry.
The risk might arise in the hospitality industry due to some of the reason and they are:
 Hiring the wrong candidate for the job, which is main reason for the creation of
the risk in the company who are operating in the hospitality industry.
 The employees are not train properly to communicate as well as provide better
quality service to the customers is also a reason for the rise of the risk in a
hospitality company (Büschgens, Bausch & Balkin, 2013).

2INTERNAL ENVIRONMENTS OF HOSPITALITY
 The barrier in the communication between the lower level employee and the
higher management which might ignite the risk in the company.
 The quality of the food prepare by the chief matters in a hospitality industry as
that build the image of the company in the market.
 The cleanliness of the rooms provided to the customers also matters in the
industry so that they can build the image of the company in the market.

3INTERNAL ENVIRONMENTS OF HOSPITALITY
References
Büschgens, T., Bausch, A., & Balkin, D. B. (2013). Organizational culture and innovation: A
meta‐analytic review. Journal of product innovation management, 30(4), 763-781.
Ogunyebi, O., Swar, B., & Aghili, S. (2018, March). An Incident Handling Guide for Small
Organizations in the Hospitality Sector. In World Conference on Information Systems
and Technologies (pp. 232-241). Springer, Cham.