The Role of Internet & Smartphones in Transforming Airline Industry

This presentation highlights the significant role of the internet and smartphones in revolutionizing the airline industry. It discusses how these technologies enable direct ticket purchases, enhance customer experience, drive traffic to less popular routes, and ensure business travelers are well-informed. The presentation also covers how airlines differentiate their services, gain customer loyalty, and provide quality services through online booking, mobile apps, and SMS updates. Furthermore, it emphasizes the importance of keeping passengers connected and informed, offering them greater control over their journey and creating personalized travel experiences through features like mobile check-in, flight updates, and destination deals. The use of internet and smartphones allows aviation managers to interact with customers throughout their journey, from check-in to baggage claim, ultimately transforming the way people travel.

Poster presentation
The significance of the use of internet and
smartphone in the airline industry

The significance of the use of internet and smartphone in the
airline industry
The use of the internet and smartphones are transforming the airline industry in countless ways.
The significance of the internet.
• Customers can directly purchase tickets
through the internet in the airline websites
after comparing their prices and selecting the
cheapest.
• Enables the airline industry to research new
development channels and develop
engagement models which will improve
customer experience and make travelling
safer, more relaxed and hassle-free.
• Airline industry uses the it to drive traffics
into routes which are less popular like flights
which have inconvenient connections.
• It uses it to ensure business travellers are
well informed of any schedule changes or
delays.
• It utilises different internet technologies to
differentiate their services and products, gain
customer loyalty and give them quality
services than their competitors.
• Online booking enables the traveller to get
cheap tickets and to be updated in case of
any offers or discounts provided by different
airlines.
The significance of smartphone
• Firstly, it helps in keeping the passengers
well informed and connected which offers
them greater control over their journey.
• It gives the aviation management
professionals the chance to interact with
their customers throughout the journey from
the baggage carousel to the check-in kiosk
together with creating a personalised travel
experience.
• Travellers can use mobile apps to check-in,
buy tickets and access the latest details of the
flight. They can receive mobile notifications
indicating arrival/departure time, delay of
traffic around the airport and discounts in
airport restaurants.
• Airline industry uses short message services
(SMS) text to give any updates like
cancellations or flight delays.
• Aviation managers can use smartphones to
give specific contents to their passengers, i.e.
weather forecasts, places to visit and
destination deals and offers.