Business Placement BP2007-N: Customer Service Internship Proposal

This document presents a customer service internship proposal, detailing the student's planned activities, learning objectives, and research methodology. The internship focuses on e-invoicing within a large company, with the goal of improving supplier management and system accessibility. The student aims to apply customer service knowledge, enhance communication skills, and gain practical experience in areas such as data analysis, contract preparation, and supplier relationship management. The proposal includes a research query on how similar organizations constitute their e-invoicing departments, employing questionnaires and quantitative research to gather insights and make recommendations for improvement. The final product will be a report summarizing findings and suggesting areas for enhanced performance within the e-invoicing program.

CUSTOMER SERVICE INTERNSHIP PROPOSAL 1
Customer service internship proposal
Students Name
Professors Name
Institution Affiliation

CUSTOMER SERVICE INTERNSHIP PROPOSAL 2
1. Name and the website of the company where the student will undertake his or her
internship.
Name of the company:
Website of the company:
Department:
2. Name of the internship supervisor at the company
Name of the Supervisor:
Contact details:
3. Name of the available supervisor in the customer service program (University).
Supervisor:
Department:
4. Duration of the internship
Career aspirations
The internship will commence on 03/06/2017, and it will last for an estimate of nine full
weeks, making it be around 336 working hours. During this time, I will be working as a
customer service representative in the company. I will be analyzing data or information
gathered from various suppliers, preparing contract acceptance documents, collecting
information about the transactions and habits of the suppliers, identifying suppliers who are
in the state of cancellation, and also to reduce the supplier attrition rate (Homburg, Jozić.
and Kuehnl, 2017.). All these activities which I will be undertaking will help me to practice
the general ideas I had acquired when I will be employed. The internship program will be
from Monday to Friday. Therefore, having or developing new skills and experience apart
from the ones I had is one of my primary ambition, attaining leadership positions, and an
improvement of workability. Being part of the management team is one of my core career
ambitions.

CUSTOMER SERVICE INTERNSHIP PROPOSAL 3
The distribution of internship working hoursthroughout the nine weeks.
The reasons for the internship.
5. The rationale for the placement, research question, learning objectives, and the internship
assignment, products to be delivered, methodological technique, and goals.
a. Reason for the internship
Indeed, through an uncle of mine who works in the customer service division, I came to
know this company. Honestly, it is one of the largest companies I have ever seen. The
company deals with e-invoicing this is a system oriented importation of receipts into the
company’s portal or the accounting system. One of the main reasons I find this company
to be more captivating is the manner in which they uphold themselves in terms of
supplier management and system accessibility. Apart from that, it the company’s e-
invoicing system has streamlined the sector of invoices and reducing the paper work
which was common. Through the e-invoicing system emailed, scanned or even the
invoices which have been faxed are moved to a strategic place to enhance efficiency in
management. It is appealing that the organization is enormous; hence; I can get the
opportunity of meeting with different people working in the company at different

CUSTOMER SERVICE INTERNSHIP PROPOSAL 4
positions enabling me to learn from their areas of expertise. Having the practical
capability of doing what I had studied was also one of the critical issue I will attain.
Overall goal of my internship
b. Learning objectives.
Application of customer service insights and knowledge. For example: being friendly to
clients, and having an inside out experience of services like the receipting required but
suppliers, and lastly being responsive (Pan, and Nguyen, 2015).
Application of procedural attributes. For instance, I have to be attentive and keen to
what clients or suppliers are raising or talking about the invoices that have been
generated and issued to them.
Development of communicative and social skills. E.g., communicating via emails with
suppliers or clients, attending meetings, or when asked to make aphone call to suppliers.
Seeking a career orientation in a particular field in the future. Example taking advisory
responsibility, which will make me become a customer service consultant in the future.
c. Internship assignment
The organization needs to create awareness to the suppliers about a new billing process
that is electronic rather the normal paper work which was generally tedious. I will be
mandated with the responsibility of making a write up to create awareness and also give
a piece of advice to the suppliers on how effective the system is hence encouraging them
to adopt it..
d. Objective
I am going to make an inquiry on how different organizations of the same caliber
constitute their invoicing or billing systems particularly the electronic one to achieve full
customer satisfaction and relationship management. Then based on the findings, I will
not hesitate to make a recommendation regarding how they uphold their activities.
e. Research query
How do organizations of the same stature constitute their e-invoicing department and
what areas should they improve. Above everything what does it takes to have an
efficient e-invoicing department.
f. Methodological technique

CUSTOMER SERVICE INTERNSHIP PROPOSAL 5
Indeed, to have the capability of answering my research question, I will need
questionnaires, where the target group will be suppliers and other clients or customers
who are served by the company (Fon, Pasadas, and Smith, 2016). In summation, I will
need thirty responses. Lastly, I will conduct quantitative research.
g. End products
I will make a report comprising of what I have found out in the e-invoicing department.
The report will also include recommendations to be done on areas where there was no
specific performance. I will request for an interim meeting with the members of the
department to enlighten them on the findings of my investigation.
Specific areas to develop my understanding
6. Description of some substantive activities and arguments concerning why the events are
important or significant to the e-invoicing program.
Application of insights and knowledge. Actually, during my attachment time, I will research
customer satisfaction, expectations, and needs. I will employ my know how on targeting,
positioning, and segmenting (Hollebeek, Srivastava, and Chen, 2019). Which, I was taught
in Customer management course.
Development of communication skill and social issues. Honestly, during the time I will be
attached to the Customer service department, I will get to know how to deal with all
departments within the organization. Besides, my oratory skill will improve by engaging
with different people during the internship period.
Development and orientation to a future career as a professional. Am more than ambitious, I
need to start serving customers diligently with a delicacy of a sleepwalker immediately after
my graduation ceremony. The internship will allow sharpening my skills and deepening my
curiosity in learning the skills which I would apply in the future.

CUSTOMER SERVICE INTERNSHIP PROPOSAL 6
References
Font, J., PasadasdelAmo, S. and Smith, G., 2016. Tracing the impact of proposals from
participatory processes: methodological challenges and substantive lessons. Journal of
Public Deliberation, 12(1), p.3.
Hollebeek, L.D., Srivastava, R.K. and Chen, T., 2019. SD logic–informed customer
engagement: integrative framework, revised fundamental propositions, and application to
CRM. Journal of the Academy of Marketing Science, 47(1), pp.161-185.
Homburg, C., Jozić, D. and Kuehnl, C., 2017. Customer experience management: toward
implementing an evolving marketing concept. Journal of the Academy of Marketing
Science, 45(3), pp.377-401.
Pan, J.N. and Nguyen, H.T.N., 2015. Achieving customer satisfaction through product–
service systems. European Journal of Operational Research, 247(1), pp.179-190.