Reflective Writing: Internship Experience Report for Management

This report presents a reflective analysis of a student's internship experience at the front desk of Island Travel Inn. The student details their hands-on experience, focusing on client administration, communication, and problem-solving skills. The report highlights the skills gained, including handling clients and using various official functions. The student discusses the challenges faced, such as limited decision-making input and time constraints. The report also includes recommendations for future learning, such as improving Microsoft Office suite proficiency and enhancing decision-making skills. The student suggests improvements for MBA programs, advocating for more practical classes and extended internship periods to better apply theoretical knowledge. Finally, the student recommends the internship experience to others, emphasizing the importance of background research before joining the company.

Running head: REFLECTIVE WRITING
Management principles
Name of the Student:
Name of the University:
Author note:

1REFLECTIVE WRITING
Table of Contents
Answer 1..........................................................................................................................................2
Answer 2..........................................................................................................................................2
Answer 3..........................................................................................................................................2
Answer 4..........................................................................................................................................3
Answer 5..........................................................................................................................................3
Answer 6..........................................................................................................................................4

2REFLECTIVE WRITING
Answer 1
This internship proved to be useful for me to develop hands on experience in the front
desk staff in Island travel Inn. The accomplishments during this internship in the client
administration have given me a practical experience at that time. Different skills regarding
handling a client in the hotels and searching them for their exact requirement, communication
with them, using different official function, while critically thinking about the problems were
discussed in front of me which affected my thinking process as a whole. It also increased my
capability for approaching any problem.
Answer 2
The new skills related to the tasks that have been assigned in the process of my internship
were approaching different travellers and who were the customer of the hotel. They approached
me and my team in the front desk with various problems and it helped me in the process to
observe them working. The attitudinal changes in my behaviour were I became more
responsible, punctual, proactive and professional in nature after the internship. The work life
balance was maintained while working in this company as an intern. Though at first I was
overwhelmed with the amount of exhaustion, I faced working there because of my rather small
experience in the fieldwork.
Answer 3
The main disappointment associated with this work was getting a general perspective in
the matter of getting to know the clients on face-to-face basis. As I had a little experience in this
matter the senior, team members did not really include me in the handling problem directly.

3REFLECTIVE WRITING
However, they involved me in all the process, I had little to input in the decision making process.
Another limiting factor is the time of my internship, which hindered me to accomplish the result
I first was set out to achieve. So getting another opportunity in the same field will fulfil my
motive.
Answer 4
There are many things to learn in future to make a career out of this field. The things that
are left to learn is how to use Microsoft office suite efficiently, decision making pattern, how to
handle variety of problems simultaneously and planning skills and required tools to use for that
purpose. The main criteria to fulfil the purpose of doing this internship are to make proper self-
reflection in learning new skills. My mentor guided me to properly materialise the process,
learning findings that I have gathered in the internship project. He guided me in every step of
conducting a research and building a report of the internship project.
Answer 5
I would highly recommend this experience for another intern. This was a lifetime
opportunity that helped me become a better person. With the prospect of learning different skills
I was exposed to get an overview of the operations of any hotels that they goes by which also
helped me in learning different operational skills of front desk operations. I would advise them to
go through all the background of the industrial information and other stakeholder’s analysis,
customer backgrounds and the market research reports of the company before joining the
company. It would certainly help them proactive in the field.

4REFLECTIVE WRITING
Answer 6
I would suggest that the MBA programs could be improved if they included more
practical based classes in them. The internship experience as a whole should be conducted for
more time. Thus, it will also help the students to implement the theoretical knowledge that they
have gained to actually put into real life experience. The course may increase its length time to
improve the depth of knowledge they have gained in the proper aspect.