Communication and Feedback: An Analysis of Interpersonal Skills

This report examines the critical role of feedback in interpersonal communication, particularly within a workplace context. It begins by defining interpersonal communication and its components, including both verbal and non-verbal aspects, and highlighting the importance of feedback in gauging the receiver's understanding and reaction. The report references key research, such as Baker et al. (2013), which emphasizes the importance of a feedback-friendly organizational culture. It also incorporates insights from Jenn Anderson (2015) on the benefits of effective communication skills, such as improved teamwork and clarity in work-related matters. Overall, the report underscores how feedback enhances communication skills, promoting better understanding and efficiency in a professional environment. This analysis is valuable for understanding how to improve communication strategies and enhance workplace dynamics.

Running head: COMMUNICATION AND THOUGHT
Interpersonal communication skill of feedback
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Author note

1COMMUNICATION AND THOUGHT
The term interpersonal skill refers to the process by which certain people
exchange statistics and feelings by face-to-face communication skill (Mishra 2014). It helps
to increase certain communication skills like questioning, body language and listening.
Interpersonal skill can be of two types: verbal skill and non-verbal skill. Verbal skill is that
when two people communicate with each other through tone of voice and non-verbal skill is
what two people communicate with each other through gesture, expression or body language.
This helps to build up the emotional intelligence within a person. Feedback is one of the
essential elements of interpersonal communication skill. Feedback is generally termed as the
reactions of the receiver that consists of certain messages and it will help the sender to know
the reaction of the receiver. Feedback is very important in any workplace as it is important to
provide proper feedback to others. The feedback helps the sender understand the reaction of
the receiver with an intention to develop the standard of communication. According to Baker
et al. (2012) in their Feedback and Organizations: Feedback is Good, Feedback-Friendly
Culture is Betterand have pointed out certain kinds of organisational feedbacks that are
necessary for the interpersonal communication skill (Baker et al. 2013). A valuation
regarding those feedbacks has also been made by the authors. According to Jenn Anderson
(2015) there are certain positive sides of effective interpersonal communication skills that
should be applied in workplaces (Anderson et al. 2015). Good communication skill helps the
staffs to get in touch with each other and motivate them to build a good team. Further,
communications will help to make all work related matters clear to the employees to avoid
common problems and manage diversification.

2COMMUNICATION AND THOUGHT
Reference:
Anderson, J., Kuehl, R.A., Drury, S.A.M., Tschetter, L., Schwaegerl, M., Hildreth, M.,
Bachman, C., Gullickson, H., Yoder, J. and Lamp, J., 2015. Policies aren’t enough: The
importance of interpersonal communication about workplace breastfeeding support. Journal
of Human Lactation, 31(2), pp.260-266.
Baker, A., Perreault, D., Reid, A. and Blanchard, C.M., 2013. Feedback and organizations:
Feedback is good, feedback-friendly culture is better. Canadian Psychology/Psychologie
Canadienne, 54(4), p.260.
Mishra, K., 2014. Employability skills that recruiters demand. IUP Journal of Soft
Skills, 8(3), p.50.

3COMMUNICATION AND THOUGHT