COR109 Assessment 2: Interpersonal Communication and Feedback

This assignment explores the concept of interpersonal communication, defining it as the exchange of thoughts and ideas between individuals using verbal and non-verbal methods. It emphasizes the critical role of feedback in this process, explaining how listeners' responses shape the message's reception. The assignment highlights the benefits of constructive feedback in the workplace, including skill development, improved performance, alignment of team objectives, and enhanced employee satisfaction. It also discusses the importance of delivering feedback constructively, avoiding negative language to maximize its positive impact. The assignment references key sources like Beebe, Beebe, and Redmond (2000) and DeVito (2019) to support its arguments. The assignment addresses the key communication concepts relevant to answering the question and presents relevant ideas in a logical and coherent manner.

Running head: INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION
Name of the Student
Name of the University
Author note

1INTERPERSONAL COMMUNICATION
The topic below discusses about the meaning and definition of the interpersonal
communication and discusses about the importance of feedback in having an effective and a
complete communication process and also discusses about the impact of having feedback at
workplaces and carry the feedback generated.
Definition
Interpersonal communication can be defined as the interaction or the exchange of
thoughts and ideas between two or more than two people by means of either verbal or non-
verbal methods (Beebe, Beebe and Redmond 2000). Most of the time, it includes an
interaction that is done face-to-face. The way of conveying a message to the audience by a
sender and how they receive is called as feedback, and it is a very important interpersonal
skill required in any organization.
Feedback
When people communicate, the listeners respond to the message in accordance with
their hearing, this response generated helps the audience in enabling how the message is
received by them through the sender (DeVito 2019). Feedback generated can either be verbal
or can also be through the non-verbal communication techniques that incudes expressions and
body language.
Benefits of feedback at workplace
There are many benefits associated with useful feedback in a work place. Feedback is
very essential as a feedback that is constructive helps in developing the skills of the
employees. It helps in improving the performance as feedback helps in providing a clear
direction or path to be followed. It helps in creating a pipeline by increasing the potential of
team members in giving a better performance. Feedback also helps in making an alignment

2INTERPERSONAL COMMUNICATION
between the team members and the objectives to be achieved. It also helps in yielding great
results from the employees for the business.
Carrying out a feedback
There are several ways of carrying out a feedback session at a workplace, and the
most important thing is to avoid the use of negative language as it has a very powerful though
negative impact on the minds of the people. Constructive feedback also helps in improving
the performance, intention towards work, and provides him with a better job satisfaction
(Pelgrim et al. 2012)
References
Beebe, S.A., Beebe, S.J. and Redmond, M.V., 2000. Interpersonal communication.
Scarborough, Ont.: Prentice-Hall Canada.
DeVito, J.A., 2019. The interpersonal communication book. Instructor, 1, p.18.
Pelgrim, E.A., Kramer, A.W., Mokkink, H.G. and Van Der Vleuten, C.P., 2012. The process
of feedback in workplace‐based assessment: organisation, delivery, continuity. Medical
education, 46(6), pp.604-612.