Detailed Report: Interpersonal Communication Skills in HRM Practices

This report provides an overview of interpersonal communication skills within the context of Human Resource Management (HRM). It begins with a basic definition of interpersonal communication and then explores the role of feedback in the communication process. The report highlights the importance of feedback in adjusting and improving communication effectiveness. Furthermore, it details the benefits of applying these interpersonal skills within the workplace, emphasizing their role in building relationships, resolving customer service issues, and developing stronger leadership. The report references relevant academic sources to support its claims, offering a practical guide to improving communication strategies in a professional environment. Overall, the report aims to provide an understanding of how effective interpersonal skills contribute to a positive and productive work environment.

Running head: HRM
Communication and Thought
Name of the Student:
Name of the University:
Author Note:

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Executive Summary:
The report aims at providing an insight into the interpersonal communication skills. The report
commences with a brief description of the interpersonal communication and then goes on to
explain the interpersonal communication skills of feedback. The report also discusses the
benefits of applying the skills within the workplace.

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Table of Contents
Brief Description of Interpersonal Communication........................................................................3
Explanation of the Interpersonal Communication Skills of Feedback............................................3
Benefits of the Applying the Interpersonal Skills within Workplace..............................................4
References:......................................................................................................................................5

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Brief Description of Interpersonal Communication
Interpersonal communication refers to the information exchange between more than one
people (Hargie, 2016). It is also the area of the research and the study that helps in understanding
how the humans use the verbal and the non verbal communication in accomplishing personal and
the relational goals. Research related to interpersonal communication contributed to six distinct
categories that include:
 The ways the humans adapt and adjust to the verbal and the non verbal communication
during the face to face communication
 The processes involved in the production of message
 The way uncertainty influences the behavior and the strategies of information
management.
 Relational dialectics
 Deceptive communication
 Social interaction mediated by the technology
Explanation of the Interpersonal Communication Skills of Feedback
Interpersonal Communication Skills of Feedback refers to the messages that the receiver
returns that allows the sender in knowing the accuracy of the message received along with the
reaction of the receiver. The receiver might also respond to unintentional messages as well
intentional messages. Feedback ranges from the verbal statements to the subtle expressions to
the changes in the posture that indicates the sender about the feelings of the receiver with the

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dispersal of the message. Therefore, feedback enables the sender to not only regulate but adapt or
repeat messages for improving communication.
Benefits of the Applying the Interpersonal Communication Skills within Workplace
Interpersonal communication skills within the workplace help in promoting positive work
ambience. Co-operation, communication and empathy represent the keys of developing stronger
relationships with the co workers and the clients. Some of the benefits include (Petrovici &
Dobrescu, 2014):
1. Building relationships and Keeping the Job: Stronger interpersonal skills helps in
building connections with the co-workers.
2. Helps in Reducing the Problems Related to the Customer Service: Strong
interpersonal skills help in managing the stressful situations or conflicts between the service
provider and the customers.
3. Helps in Producing Stronger Leaders: Healthier communication strategies and
effective interpersonal skills help in producing stronger supervisors, leaders and managers.

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References:
Hargie, O. (2016). Skilled interpersonal communication: Research, theory and practice.
Routledge.
Petrovici, A., & Dobrescu, T. (2014). The role of emotional intelligence in building interpersonal
communication skills. Procedia-Social and Behavioral Sciences, 116, 1405-1410.