University Portfolio: Interpersonal Communication in ICT - COIT20249

This portfolio assignment focuses on interpersonal communication within the context of an ICT professional role, addressing key principles, ethical considerations, and practical applications. The assignment begins with an analysis of a job advertisement, outlining the purpose of the role and responsibilities of an ICT program manager, including stakeholder management and project documentation. It then delves into the core principles of interpersonal communication, such as its irreversible nature, complexity, and necessity in organizational settings. The portfolio further examines the role of effective communication in teamwork, interdepartmental collaboration, and organizational operations. Ethical and legal aspects of communication, particularly in relation to customer relationship management and data management, are also explored. Finally, the assignment considers how emerging technologies can facilitate communication and collaboration within geographically dispersed departments and with external stakeholders. The references provided support the concepts discussed throughout the portfolio, which aims to demonstrate the importance of effective communication in the ICT sector and its impact on organizational success. This assignment is designed to encourage the development of professional skills through the completion of weekly activities relevant to the role of an Information and Communication Technology (ICT) professional.

Running head: INTERPERSONAL COMMUNICATION
Interpersonal Communication
Name of the Student
Name of the University
Author note

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Figure 1. Job advertsioemnet
(Source: www.seek.com.au/job/36853558?type=standout)
Purpose of the job:
The purpose of the job of the ICT program manager would work towards creation and
management of documentation of projects. The ICT manager would play the pivotal role in
reporting crucial issues like risk, business resource and performance milestones the relevant
personnel. The ICT manager would also be responsible dealing with the vendors and suppliers.
He would be responsible for management of stakeholders. The

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Answer 1.
The four basuic principles of interpersonal communication are:
Interpersonal communication is irreversible:
The first principal basic principal of interpersonal communication is that it is irreversible
in nature. According to this principle, message once conveyed cannot be taken back. This
necessitates communication of accurate information (Berger, 2014). For example, the first job
requirement requires the manger to have strong customer dealing records. Thus, this shows that
interpersonal communication enables managers to interact with stakeholders like customers.
Interpersonal communication is complicated:
Interpersonal is an extremely complicated process as messages especially in the
professional space are often influenced by hierarchies and perceptions of different people within
the organizations. This often leads to distortion of the actual message to be conveyed and leads
inaccurate communication. (Dougherty, Stammer & Valente, 2018).
Interpersonal communication cannot be escaped:
Interpersonal communication in business organizations is the very backbone of the entire
operation and it cannot be escaped. The personnel like ICT program manager in the organization
employed at various ranks require communicate an immense amount of data.
The following are the important roles of effective interpersonal communication:
1. Team work and interdepartmental collaboration:
Effective interpersonal communication is the very basis of collaboration between work
teams and departments. The departments like marketing can have several teams which require to
collaborate with each other in order to achieve the targets. (Giles, 2016).

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2. Interpersonal communication enforces organizational operation:
Effective interpersonal communication lead to strong organizational operation between it
forms base of both decision making and execution of decisions. The employees down the
hierarchy communicate important market trends up the pyramid and enable the senior manager
like the ICT program manager to take decisions.
Answer 4:
The ethics, codes of behavior, societal, privacy and legal issues are extremely pivotal role
in information and communication industry. The second requirement of the job is to implement
customer relationship management program. The ICT manager needs to be ethical while
presentation of the CRM before the management and other managers. The ICT companies enable
these client companies to manage their data bases and perform a variety of other functions. This
necessitates the ICT companies to act in ethical and legal manner. Similarly, cooperation and
smooth communication between departments like human resource, legal and finance departments
result in is dependent highly ethical operations. Thus, ethical collaboration between departments
and teams ultimately transform into high organizational performances. This shows that laws,
ethics and codes for be cannot be avoided and in fact it forms the substratum of business
operations of the company.
Answer 6:
Emerging technology can be used by Australian companies to communicate and
collaborate between the geographically dispersed departments and branches. One of the
requirements of the job is to manage stakeholders. The stakeholders of the company consist of
both internal and external stakeholders. Technology would enable the ICT managers to
communicate with these stakeholders. He would be able to communicate with the managers and

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employees by emails and conferences. He can hold meetings on the cloud computing to hold
meetings with the top managers of the clients, the multinational companies using IT services of
the ICT firm. He can hold meetings with the stock holders and suppliers using conference
system. He can communicate with customers, another important stakeholder group using the
social media which is once outcome of ICT advancements. Thus, ICT can facilitate the ICT
managers to communicate with different stakeholders which makes their operations more
effective

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References:
Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for
future research. Journal of Consumer Psychology, 24(4), 586-607.
Dougherty, L., Stammer, E., & Valente, T. W. (2018). Interpersonal communication regarding
pregnancy-related services: friends versus health professionals as conduits for
information. BMC pregnancy and childbirth, 18(1), 97.
Giles, H. (Ed.). (2016). Communication accommodation theory: Negotiating personal
relationships and social identities across contexts. Cambridge University Press.