Management Report: Interpersonal Communication Analysis

This report delves into the critical role of interpersonal communication in the modern business environment. It begins by outlining the principles of effective communication, emphasizing the importance of respectful behavior, acknowledging diverse viewpoints, and practicing competent communication. The report then identifies barriers to effective communication, such as physical environment, perceptual differences, emotional variations, cultural and social beliefs, language differences, and gender barriers, and offers techniques for overcoming these obstacles. It explores the role of communication in developing self-image and self-esteem, highlighting the connection between self-concept, self-image, and self-esteem in building strong relationships. The report also examines self-disclosure and emotional intelligence, emphasizing their significance in representing oneself effectively and understanding others' emotions. Furthermore, it addresses interpersonal conflict resolution, emphasizing active listening and avoiding interruptions as key strategies. Finally, the report analyzes the impact of gender and culture on interpersonal communication, recognizing the importance of diversity and inclusion in fostering effective communication within a diverse workforce. The conclusion underscores the crucial role of interpersonal communication in the modern business context.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

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Introduction:
The significance of the effective interpersonal communication in the modern
generation is seen to increase in a notable manner. The impact of effective interpersonal skills
in the personal and professional relationships is notably prominent. Berger (2014)
commented that the establishment of the effective communication amongst the employees of
the organizations is seen to be the top most priority for the managers. Berger (2014) further
added that the inappropriate communication amongst the organizations has the potential to
affect the performances of the organizations and that is pretty evident with the impact of the
destructive conflicts amongst the employees. Danziger (2013) highlighted an important fact
regarding the effective communication with the claim that the top most priority for the
managers in modern business context is seen to be the allocation of the roles and
responsibilities for the employees inside the organizations and under such situation, the
effective communication enables the managers of the organizations to achieve the required
level of transparency in the formation of the roles and responsibilities of the employees.
Other than this, Arnold and Boggs (2019) portrayed the significance of the interpersonal
communication with the claim that the establishment of the effective communication enables
the individuals to have a better coordination amongst each other in personal and professional
life. The paper includes a letter of advice to a group of employees. The letter of advice
includes significant elaboration reading the principles and barriers of effective interpersonal
communication and along with that, the paper assesses the role of communication in the
development of one’s self image and self- esteem. In addition to this, the paper provides
important information regarding the various levels of emotional intelligence and self-
disclosure in the various relationships. The paper identifies the techniques that can be used
for the effective management of the interpersonal conflicts in the organizational context and

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along with that, the paper also analyses the impact of the gender and culture on the
interpersonal communications.
Dear members of the group,
It is evident that the establishment of the effective interpersonal communication in the
modern business context is subjected to increasing significance and that influences us to have
the idea of the principles of the effective interpersonal communication and the barriers that
affect the effective interpersonal communication. The idea of the barriers will be crucial for
us in formulating the plans or techniques that will be able to place us in the perfect position in
overcoming the barriers.
Principles and barriers to effective interpersonal communications:
Principles of effective interpersonal communications:
There are various principles that promote the effective interpersonal communication,
however, the much required principles that establish the base of effective interpersonal
communication are seen to be responsible behaviour during communicating with the other
individuals, acknowledging the view of one regarding a particular situation as one of the
multiple views, respecting other’s opinions while putting forward own ideas as well along
with the practice of a competent communicator. With a precise focus on the practice of the
effective interpersonal communications in the organizations, it is evident that the individuals
are required to consider the different views and the opinions of the others with precise
concentration as that builds the perfect environment for the effective interpersonal
communication. Lane (2016) commented that the portrayal of the respect towards the
comments of other individuals creates the building blocks for the respect or the consideration
that one will achieve for their comments from those other individuals.

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Barriers to the effective interpersonal communication:
The barriers that have the potential to affect the effective interpersonal
communication amongst us will be the inappropriate physical environment of the workplaces,
the perceptual barriers, the variation in the emotions of us, the differences in the culture and
the social beliefs, the differences in the language along with the gender barriers. Other than
this, you guys can be affected with the apathy of the other individuals in hearing your
thoughts or due to the lack of motivation for communication.
The principles are important for the establishment of the effective interpersonal
communication as that provides necessary information to you guys regarding the appropriate
behaviour that each of you should have for contributing to the effective interpersonal
communication. Other than this, the importance of the principles is pretty significant as it
provides you the necessity of considering the other’s opinion in building an effective
interpersonal communication.
Some of the techniques that you guys can undertake in managing these barriers will be:
 Participating in the cultural events of other individuals to reduce the cultural
differences that you have.
 Participating in the various language courses for learning the other languages which
will reduce the language barriers.
 Participating in the employee engagement activities for reducing the impact of the
physical barriers, gender barriers and the interpersonal barriers.
Role of communication in the development of one’s self image and self- esteem:
The definition of the self- concept states it to be a collection of the beliefs one has for
himself or herself.

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The self-image is considered to be the portrayal of the personality of an individual in
the eyes of the other individuals.
The self- esteem is a term that is significantly associated with the human psychology
and the term evaluates a person’s personal value of sense of self- worth. Baumeister (2013)
commented that the self- esteem is concerned regarding the extent to which a particular
individual appreciates or likes himself.
Connection of these terms to the relationship between the individuals:
It is important for you guys to build a strong relationship between the individuals and
under such situation, three of the mentioned aspects have a significant role in the improving
the relationships between the individuals. As a person that have the intention of engaging
with the others, will inevitably consider the self- image of the other individuals and on the
other than, the self- concept will be crucial for you guys in presenting yourself to the other
individuals with the intention of engagement. The self- esteem is one of the important aspect
that communicates regarding the type of the personality that an individual possess and that
plays a crucial role in the selection of the individuals for the formation of the relationships.
The improvement of the self- concept can be achieved with the accomplishment of the
self- confidence. Other than this, the ethical business practices has the potential to improve
your self –concept. Considering the self- esteem, it is important for us to identify our
competencies as that provides us the base for the improvement. The effective development of
strong point of us will place us in such a position where we will be able to make sure that we
gain the expertise in the mentioned genre and that will be crucial for us in the improvement
of the self- esteem. Other than this, it is important for you guys to make sure that you
eliminate the self- criticism and introduce self- compassion as it holds the key to the success
for you in developing the self- esteem.

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Self- disclosure and Emotional Intelligence:
The importance of the self -disclosure and the emotional intelligence amongst the
individuals is seen to be significant in the modern business context as it allows the
individuals to represent themselves to the others in an efficient manner. Along with this, the
emotional intelligence will enable you in achieving the idea of the emotions of others and that
is pretty much essential in the modern world of business as it allows the organizations in the
effective formation of the tasks, in retaining the efficient individuals and in improving the
overall performances of the organizations.
The concept of the self- disclosure focuses on the effective communication regarding
yourself to others. Hence it becomes the first stage for you in the creation of the relationship
with your co- workers. An effective introduction is much required for the individuals in
creating an impression on the other individuals and under such situation, the self- disclosure
becomes significantly important.
As the definition of the emotional intelligence relates with your capability in
understanding the emotions of other individuals, the improvement in the emotional
intelligence of yours will place you guys in a better position for improving your relationship
with other individuals. Barnes et al., (2015) commented that the capability of understanding
the emotions of other individuals plays a crucial role in strengthening the bond between a
group and under such situation, the importance of improving the emotional intelligence
becomes significant.
Conflict Resolution:

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The interpersonal conflict is seen to be one of the fundamental factors that have the
potential to affect your performances. Leon-Perez et al., (2015) commented that the
establishment of the effective communication amongst the employees is one of the primary
tactics for the effective management of the interpersonal conflicts amongst the employees.
Two of the techniques that are of great significance in resolving the interpersonal conflict will
be encouraging the listening and not interrupting others. The major sources of interpersonal
conflict are the inappropriate body language and the behaviour of the employees. Two
potential conflicts for you guys can be regarding the formation of your operational activities
or regarding the rewards. Hence you must gain the expertise of effective listening as that will
enable you to understand the information that the other individuals are sharing and at the
same time, it will be crucial for you guys not to interrupt the other individuals as that makes
them feel that they are suppressed. The effective listening will enable you guys in providing
the chance to each of the individuals in putting forward their concerns and not interrupting in
anyone’s speech will make the process of communication, smooth (Coleman, Deutsch &
Marcus, 2014).
Impact of gender and culture on Interpersonal communications:
The gender is considered to be socially accepted definition of the men and women.
Massey (2013) commented that the gender is identified by the conception of the roles,
responsibilities, functions and the tasks that are attributed to the men and women in the
society and in the private and public life.
From the definition of the culture, it is considered to be the characteristics and the
knowledge of a group of individuals that sets them apart from the other individuals. Arnold
(2018) highlighted that there are various factors that differentiate a group of individuals such
as the social habits, the language, arts, cuisine and music which builds the base of the culture.

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A diverse workforce includes employees of different cultures, social beliefs and
backgrounds and under such situation, it becomes important to create a strong bond to
improve the overall performances of the organization in terms of quality and quantity. The
acceptances of the genders and the associated repercussions will become important for you as
it will increase the flexibility of your business operations. The culture enables you to think in
a different manner and that place in the position to provide crucial and creative solutions.
Hence the impact of both culture and gender is significant on the overall performance of the
company. Other than this, Eckert and McConnell-Ginet (2013) commented that the gender
can be a crucial issue for the employees as it has a tendency of blocking an individual of one
gender from effectively communicating with the other. Barlett et al., (2014) claimed that the
concept of the cultural differences has a same sort of capability in reducing the quality of the
relationship amongst the employees. However, as the team performances has significant
impact on the performances of the companies, it will become crucial for you to eradicate
these sorts of differences and celebrating the diversity.
A better communicator is an easily achievable aspect and in order to achieve that, you
will be required to have clarity in your communication, the skill of effective listening, the
capability to provide evidential communication along with the portrayal of the respect
towards the different opinions.
Conclusion:
On a concluding note, the interpersonal communication plays a crucial role in the
modern business context. With a precise focus on the increasing level of competition in
various industries, it will be necessary for the organizations to establish an effective and
fluent mode of communication. Under such situation, the necessity of strengthening the

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interpersonal relationships for the improving the team performances become much needed in
managing the threat of the competition.

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References:
Arnold, E. C., & Boggs, K. U. (2019). Interpersonal Relationships E-Book: Professional
Communication Skills for Nurses. Saunders.
Arnold, M. (2018). Culture & anarchy. e-artnow.
Barlett, C. P., Gentile, D. A., Anderson, C. A., Suzuki, K., Sakamoto, A., Yamaoka, A., &
Katsura, R. (2014). Cross-cultural differences in cyberbullying behavior: A short-term
longitudinal study. Journal of Cross-Cultural Psychology, 45(2), 300-313.
Barnes, B. R., Leonidou, L. C., Siu, N. Y., & Leonidou, C. N. (2015). Interpersonal factors as
drivers of quality and performance in Western–Hong Kong interorganizational
business relationships. Journal of International Marketing, 23(1), 23-49.
Baumeister, R. F. (Ed.). (2013). Self-esteem: The puzzle of low self-regard. Springer Science
& Business Media.
Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions
for future research. Journal of Consumer Psychology, 24(4), 586-607.
Coleman, P. T., Deutsch, M., & Marcus, E. C. (Eds.). (2014). The handbook of conflict
resolution: Theory and practice. John Wiley & Sons.
Danziger, K. (2013). Interpersonal Communication: Pergamon General Psychology Series
(Vol. 53). Elsevier.
Eckert, P., & McConnell-Ginet, S. (2013). Language and gender. Cambridge University
Press.
Lane, S. D. (2016). Interpersonal communication: Competence and contexts. Routledge.

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Leon-Perez, J. M., Medina, F. J., Arenas, A., & Munduate, L. (2015). The relationship
between interpersonal conflict and workplace bullying. Journal of Managerial
Psychology, 30(3), 250-263.
Massey, D. (2013). Space, place and gender. John Wiley & Sons.