Planning and Evaluating Interpersonal Skills for Open Day Event

This report provides a comprehensive analysis of the interpersonal skills crucial for planning a successful Open Day event. It begins by defining interpersonal skills and their significance in a business context, emphasizing their role in team collaboration and achieving common objectives. The report then delves into a detailed evaluation of various interpersonal skills, including active listening, team building, collaboration, communication, conflict management, creative thinking, leadership, motivation, negotiation, problem-solving, public speaking, and social and behavioral skills. Each skill is thoroughly explained with its relevance to event planning. The report also examines additional skills such as caring, comforting, consulting, counseling, life skills, persuasive skills, and verbal and non-verbal communication, highlighting their importance in managing and executing an event effectively. Furthermore, it addresses the significance of diversity, flexibility, instructing, humor, decision-making, self-motivation, focus, mentoring, helping others, and encouraging in the context of event planning, providing a holistic view of the skills required for a well-organized and successful Open Day. The report references relevant literature to support its claims and recommendations.

Planning an Open Day

Table of Contents
TASK 4............................................................................................................................................1
REFERENCES................................................................................................................................7

TASK 4
Interpersonal skills are the skills used by a person to interact with others properly. In the
business domain, the term generally refers to an employee's ability to get along with others while
getting the job done. Interpersonal skills include everything from communication and listening
skills to attitude and deportment (Anderson, Song and Patterson, 2016). Good interpersonal skills
are a prerequisite for many positions in an organization. Interpersonal skills helps in improving
the relationship with team members working to achieve common goals and objectives. In order
to plan for an event, effective interpersonal skills are essential. It assists in improving the
effectiveness of Open Day event and lead to the path of success efficiently. Thus, in this context
the evaluation of interpersonal skills are provided below: Active listening: Active listening is an essential interpersonal skills. In order to plan for
Open Day event, the event planner must listen to the needs and expectation of team
members and recommends them with precise solution (Bedwell, Fiore and Salas, 2014).
This will aid in eliminating the conflicts from the team. Team Building: In order to make an event successful, event planner must work abreast
with his or her team, so that common goals and objectives can be accomplished
effectively and efficiently. Team building is an essential interpersonal skills and must be
possess by the event planner. This will increase the effectiveness of the event and event
can be successful. Collaboration: Collaboration in interpersonal skills means working in team with proper
coordination and collaboration so that the common goals and objectives can be
accomplished effectively and efficiently (Stickley, Gosling and Fox, 2017). In order to
make Open Day event successful, the planner must work with other members of team and
authorities, collectively and collaboratively. This will increase the effectiveness of the
event Communication: Communication can be verbal and non-verbal. Communication must be
effective enough which eliminates doubts and confusion between team members
(Dagger, Sweeney and McColl-Kennedy, 2013). Thus, it is an important interpersonal
skill which must be posses by the event planner. Communication helps in increasing the
effectiveness and efficiency of the event. Further, it also reduces or minimises the
consequences effectively and efficiently.
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 Conflict management:: Conflict management must be handle and managed efficiently so
that disputes can be reduced in the team. In any event, there are certain situations which
leads to increase in conflicts. Thus, it is the duty and responsibility of the event planner to
manage the conflicts in a way, which does not impact on the event. Thus, conflict
management is an essential interpersonal skill. Creative thinking: Event planner must be creative thinker. Innovative ideas and unique
thoughts must be implemented in order to increase the effectiveness of Open Day event
(Howell, Howell and Midturi, 2017). Creative thinking will not only aid in increasing the
effectiveness of the event, but also attracts the visitors effectively and efficiently. Leadership: Leadership is an important and vital interpersonal skills. An effective leader
influence his or her team in the right direction and on right path so that common goals
and objectives can be accomplished effectively and efficiently. In order to make Open
Day event successful, event planner must have effective leadership skills. Motivation: Motivation is an interpersonal skill which helps an individual to cope up
with difficult and complex situation (Carson, Carson and Birkenmeier, 2016). An event
planner must have effective self motivation and motivation skills so that the level of
motivation of his or her team can be improved effectively and event can become
successful efficiently. Negotiation: Negotiation is the process of bargaining. It is an effective interpersonal
skills and helps in resolution of conflicts. In Open Day event, negotiation plays important
role in order to reduce the conflicts between team members (Anderson, Song and
Patterson, 2016). An event planner must have negotiation skills so that conflicts can be
minimised and event can be successful. Problem Solving: Problem solving skills helps the event planner to solve the complex
problems effectively and efficiently. It is an essential interpersonal skills that aid in
growth and development of individuals (Bedwell, Fiore and Salas, 2014). In an event, a
planner gone through several difficulties and challenges which he or she has to cope up
with. Thus, problem solving skills helps the planner to solve the complex problems which
lead to increase in effectiveness of event. Public Speaking: The public speaking and directing the public is very important for
event planner planning for Open Day event. He or she must have effective
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communication skills and confidence in order to control the crowd and direct them
rightly and efficiently (Stickley, Gosling and Fox, 2017). Thus, public speaking is an
essential interpersonal skill which aid in growth and development of event planner. Social: Social skills is how an individual behave in social environment. An event is the
gathering of people thus, event planner must have social skills to interact with different
individuals effectively and efficiently. This will increase the effectiveness of events and
also aid in the success of Open Day Event. Behavioural: Behavioural skills represents the behaviour an event planner shows while
planning for event. An event planner must have generous and efficient behaviour that
helps in motivation of team members effectively and efficiently (Anderson, Song and
Patterson, 2016). Behavioural skills are very important interpersonal skills that must be
possess by event planner in order to plan for Open Day Event. Caring: An event planner must be caring and should care for his or her subordinates so
that they can be motivated and loyal towards the planner. Caring is an important
interpersonal skills that must be possess by the event planner in order to become
successful event planner (Carson, Carson and Birkenmeier, 2016). Thus, this skill will
help in growth and development of the event planner. Comforting: Comforting interpersonal skills will help the event planner to make
everyone comfortable by clarifying their doubts and simplifying their journey (Bedwell,
Fiore and Salas, 2014). This interpersonal skills will aid in increase in motivations and
commitment of team members and subordinates of the event planner effectively and
efficiently. Consulting: Consulting interpersonal skills helps the event planner to clarify his or her
doubts and confusion. Event planner can consult the quarries with the top officials and
respective authorities in order to eliminate the issues effectively and efficiently (Burcak,
Levent and Kaan., 2015). Thus, this interpersonal skill will help the event planner to
improve the effectiveness of event and lead to its overall success. Counselling: The provision of professional assistance and guidance in resolving personal
or psychological problems of team members and subordinates (Burcak, Levent and
Kaan., 2015). This skill requires effective communication and listening skills. An event
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planner must be an efficient counsellor and advice his or her team correctly and
adequately in order to increase their motivation effectively and efficiently. Life Skills: Life skills are usually associated with managing and living a better quality of
life. Life skills are very important interpersonal skills and it must be possess by the event
planner in order to increase the effectiveness in event (Carson, Carson and Birkenmeier,
2016). He or she must be lively and full of confidence in order to boost up the morale and
motivation of his or her team effectively and efficiently. Persuasive: Persuasive skills means good at persuading someone to do or believe
something through reasoning or the use of temptation. An event planner planning for
Open Day Event must be good at persuading his or her team member so that the common
goals and objectives can be accomplished effectively and efficiently (Dagger, Sweeney
and McColl-Kennedy, 2013). It is an important interpersonal skills that drives the person
towards growth and development. Verbal Communication: Verbal communication is the form of communication in which
an individual communicate and share things by means of words. An event planner must
be efficient in verbal communication so that he or she can direct the team members
efficiently and effectively on the right pat (Dagger, Sweeney and McColl-Kennedy,
2013). This will lead to growth and development of the Open Day event and leads to its
overall success. Non-verbal Communication: Non-verbal communication (NVC) between people is
communication through sending and receiving wordless clues. In this form of
communication, event planner directs his or her team members through body languages
(Howell, Howell and Midturi, 2017). This interpersonal skills help the event planner to
plan for Open day event effectively and efficiently so that the common goals and
objectives can accomplished. Diversity: An event planner has been assigned with team which is composed of different
- different people who are working to accomplish common goals. Thus, an event planner
must be effective enough to work with diverse workforce effectively and efficiently.
Thus, this interpersonal skill will assist the event planner to coordinate with his or team
efficiently and they can accomplish their goals and objectives.
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 Flexibility: Instead of being rigid, an event planner must be flexible. An event planner
flexibility and adaptability shows his or her versatility of working under any environment
(Howell, Howell and Midturi, 2017). This interpersonal skill nurture the competencies
effectively and event planner can plan and manage Open Day event effectively and
efficiently. Thus, this will lead to event towards success. Instructing: Instructing includes guiding, directing and controlling the team and
subordinates efficiently (Ruetzler, Taylor and Allen, 2014). An event planner must
possess with this interpersonal skill. Instructing the team members and monitoring their
activities will assist the event planner to plan for the event effectively and efficiently. Humour: Humour helps in reducing stress and eliminating troubles. At time of event
each and every participants goes through loads of stress and anxiety (Stickley, Gosling,
and Fox, 2017). Thus, an event planner must have efficient sense of humour so that he or
she can reduce the level of stress of his or her team effectively and efficiently. For an
open day event, an event planner must have effective sense of humour. Decision Making: An individual must be an efficient decision maker while allocating
time for activities which are to be conduct in an event (Burcak, Levent and Kaan, 2015).
Decision making skill assist an individual to take specific decisions which are important
for management of time. A planner must make decision for identifying time wasting
activities and try to avoid them as much as possible. Self Motivation: Motivation is an essential element interpersonal skills. At time of event,
the event planner became exhausted and tired and feel like not to anything. This is
because of lack of self motivation (Ruetzler, Taylor and Allen, 2014). Thus, in order to
manage time effectively and efficiently, one must have self motivation. This will lead
increases the possibilities of success of event effectively and efficiently. Focus: Focus is an important interpersonal skill. In order to plan an event, one must
focus on activities effectively. It is important to remember that no matter how many tasks
need to be done, an individual can only work on one task in any given moment
(Anderson, Song and Patterson, 2016). By focusing on one task will increase the
effectiveness of the activity and Open Day event can become successful. Mentoring: A mentor is a guide who can help the mentee to find the right direction and
who can help them to develop solutions to career issues. It is an important interpersonal
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skills which is to be possess by an event planner in order to make event successful and
effective. Mentoring aids in imposing the performance of team members efficiently and
also boost up their morale and motivation. Helping Others: An event planner must help others in difficult times. This interpersonal
skills rely on the behaviour of event planner. In order to improve the effectiveness of
event and increase the performance of employees (Bedwell, Fiore and Salas, 2014). Thus,
it leads the open day event towards growth and development. Encouraging: Encouraging means providing team members support and confidence. An
event planner must provide effective encouragement to the team members and
subordinates so that the open day event leads towards success effectively and efficiently.
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REFERENCES
Books and Journals
Anderson, T., Song, X. and Patterson, C.L., 2016. A prospective study of therapist facilitative
interpersonal skills as a predictor of treatment outcome. Journal of consulting and clinical
psychology, 84(1), p.57.
Bedwell, W.L., Fiore, S.M. and Salas, E., 2014. Developing the future workforce: An approach
for integrating interpersonal skills into the MBA classroom. Academy of Management
Learning & Education, 13(2), pp.171-186.
Burcak, C., Levent, I. and Kaan, E., 2015. Investigation of time management skills of college
students who play sports and don't play sports. Journal of Physical Education and Sport
Science Movement and Health, 15(2), pp.602-609.
Carson, K.D., Carson, P.P. and Birkenmeier, B.J., 2016. Measuring emotional intelligence:
Development and validation of an instrument. Journal of Behavioral and applied
Management, 2(1).
Dagger, T.S., Sweeney, J.C. and McColl-Kennedy, J.R., 2013. Selective halo effects arising from
improving the interpersonal skills of frontline employees. Journal of Service
Research, 16(4), pp.488-502.
Howell, M., Howell, A. and Midturi, J., 2017. Interpersonal and Communication Skills
Competency Assessment in ID programs. In Open Forum Infectious Diseases (Vol. 4, No.
Suppl 1, p. S450). Oxford University Press.
Ruetzler, T., Taylor, J. and Allen, B., 2014. Perceptions of technical skills required for successful
management in the hospitality industry—An exploratory study using conjoint
analysis. International Journal of Hospitality Management, 39, pp.157-164.
Stickley, T., Gosling, J. and Fox, C., 2017. Communication and interpersonal skills 2: emotional
engagement. Fundamentals of Mental Health Nursing: An Essential Guide for Nursing
and Healthcare Students.
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