Interview Report: HRM, Ethics, and Economics in Retail Industry

This report presents an interview with an experienced retail industry professional who has worked in both India and America. The report offers a comparative analysis of the retail industry in the two countries, covering human resource management (HRM) practices, customer satisfaction s...Read More

Running head: INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
Name of the Student:
Name of the University:
Author Note:

1INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
Executive Summary
The aim of this report is to conduct an interview to someone who has had a minimum of ten
years’ of experience in a retail industry and has worked in India and America. The report will
summarize the information gathered from the interview and reflect on his personal experience
of working in the two countries. The report will conclude with the findings of the report.

2INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
Table of Contents
Introduction................................................................................................................................3
The Interview facts.....................................................................................................................3
Compare and Contrast the Human Resource Management in India and America.....................3
Compare and Contrast the Customers Satisfaction in India and America.................................4
Compare and Contrast the Ethical issues in India and America................................................5
Compare and Contrast the Political issues in India and America..............................................6
Compare and Contrast the Economical issues in India and America........................................6
Reflection...................................................................................................................................7
Conclusion..................................................................................................................................7

3INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
Introduction
Organizational management is the process of managing people or resources in an
organization. This process includes organizing, planning, leading and controlling the people
or resources in an organization with the aim of achieving its final objectives (Goetsch &
Davis, 2014). The people from different country have different ways of managing its people
or resources according to its culture or environment.
The aim of this report is to conduct an interview to someone who has had a minimum
of ten years’ of experience in a retail industry and has worked in India and America. The
report will summarize the information gathered from the interview and reflect on his personal
experience of working in the two countries. The report will also show the comparison and
contrasting viewpoints of the retail industry of India and America and a note on human
resource management, customers, ethics, political influence and economical factors.
The Interview facts
The interview has been taken to the person named Adesh Srivastav, who has worked
in retail industry. This person has more than ten year experience in the retail industry and has
worked in India and America. The interview process has been conducted by face-to-face
meeting. The person was the manager in both the companies situated in India and America.
This person has international work experience and the interview process has been done with
forty-five minutes. The interviewer is the business student at Bow Valley College.
Compare and Contrast the Human Resource Management in India and America
The Human resource management (HRM) deals with the issues relating to the people
in an organization such as, compensation, safety, benefits, setting standards for hiring and

4INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
training, motivation and employees’ right in an organization (Hendry, 2012). However, there
is difference in managing employees when the context or country is changed. The human
resource management in retail industry in India has done by maintaining the proper functions
of the HR. The recruitment process of the retail industry in India depends on the size of the
organization or number of vacancies. The experienced person has told in the interview that as
his organization is large, thus, the recruitment process is done through consultants. The
organization has chosen the process of entrance test and personal interview. The human
resource management in the retail industry in India had faced number of challenges regarding
skilled workers, lower motivational level due to huge work pressure, and formal education in
the retail management as there is lower number of talented and qualified workers (Sultana,
2014). According to him, there is lack of skilled workers in the retail industry in India.
However, the organization where the chosen person was working offers occupational health
and safety measures to its employees and had rewards, incentives and recognition facilities.
Compare to the retail market of America, the industry is larger and has huge demand
of work in the organization related to retailing. According to the interviewee, the retailing
company in America has faced diverse workforce and has adequate experience workers in the
company. There has not much difference in the selection or interview process for both the
companies; however, group discussion is an important part in the interview process of the
retailing company in America. The retailing company in America acknowledges the
employees’ occupational health and safety measures and rewards its employees with cash.
Compare and Contrast the Customers Satisfaction in India and America
In Indian retail industry, customer satisfaction is an important factor; however, the
chosen organization follows the ideology of customer satisfaction. The company in India
focused on the transaction-specific customer satisfaction. This type of transaction-specific

5INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
customer satisfaction is determined by comparing the performances and the expectations of
each of the transaction. However, the Indian company viewed the customer satisfaction as
individualistic cognitive and emotional reaction. The Indian company pays an importance to
the customer’s satisfaction, as this is one of the basic criteria for business to run (Thomas,
2013).
The retailing company in America also pays much attention to the customers’
satisfaction. The company pays importance on the factors such that store layout, cleanliness,
staff courtesy, helpfulness, availability, website and call centre facility. These are all related
to the customer satisfaction in the American retailing company (Theacsi.org, 2017). The
American company has paid much attention to the advance facilities like website and call
centre facility for satisfying the customers.
Compare and Contrast the Ethical issues in India and America
The retailing company in India follows some ethical standards that help the
organization in decision-making. However, the ethical decision ensures the sense of order and
justice in an organization. The retailing company in India followed strict norms of ethics and
any person, neglecting the norms could be marked as violating the norms of the organization.
The interviewee has told a number of ethical issues related occurred in the company, which
includes fictitious pricing, false sales pitch deceptive advertisement (Iiste.org, 2017). The
company imposed restriction on the morality of the organization. Another ethical issue,
which the Indian company followed is Corporate Social Responsibility (CSR) and was
serious about the CSR.
The American retailing company has also followed strict norms of ethics in the
organizational workforce. The ethical consideration includes the CSR policy and other moral
policies for this organization. It pays much importance to the corporate governance on the

6INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
employees of the organization. The company maintained an internal system of work ethics
that include the neglecting bribing practice, false sales or advertising (Patten & Zhao, 2014).
The company has organized ethics programs to create awareness about the company’s ethical
issue. It tracked records of the legal issues of the employees.
Compare and Contrast the Political issues in India and America
The interviewee has described the political factors that influence the organizational
structure. The Indian government is federal form of government. The retail business in India
has been affected by the multiple political factors, such as government policies and ideologies
of different political parties. There are several taxes, which has been imposed and affected the
retailing company in India. There are taxes like income tax, sales tax, service tax, which are
imposed by the political government of India (Babatunde & Adebisi, 2012). There are also
tax payment systems imposed by the state government. However, as the free trade is allowed
in India, business in all aspects became very easy free flowing for the organizations.
The political factors like democracy, global policymaking and the government as the
leading super power have influenced the business scenario of the organization in America.
However, the political changes and existing government body influence the retailing business
for both the countries (Gilens, 2012).
Compare and Contrast the Economical issues in India and America
As the economy of India is stable, the business situation is also stable here. The
interviewee of the retailing industry has stated that. It is a developing country and it has
growing market, however, retail industry has huge demand in India (Batra & Juneja, 2013).
The country has achieved maximum level of economic growth and registered a GDP of 5.07
trillion dollars in 2013 and in the next year, the growth has increased by 5%. The economic

7INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
stability and growing economic environment has provided the wealthy growth for the
retailing company in India.
However, in the US the GDP is 16.760 trillion dollar. As the US is the largest
economic country in the world (Gilens, 2012). Thus, business in US has some benefits. The
retailing company has faced huge advantages while making business in US.
Reflection
The questions include the location of the industry and its impact on it, whether the
companies from both the countries has addressed the safety management program for its
employees, what are the CSR implications for both the companies and how the organizations
would apply online business policy in retail industry.
The interview report has helped to know about the business scenario of the retailing
company in India and America where one is developing country and the other one is
developed country. However, the surprising element in this report is to get information about
the management skills in two different work cultures.
Conclusion
It can be concluded by stating that management skills are necessary for business
operation in any industry. However, the retailing industry has specific features and
characteristics that have been addressed in the context of India and America. Detailed study
has been provided in respect of human resource, customers, ethics, politics and economics.
The compare and contract procedure has acknowledged the close reading of the issue and the
reflection has shown the subjective view point of the interviewer.

8INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
References
Babatunde, B. O., & Adebisi, A. O. (2012). Strategic Environmental Scanning and
Organization Performance in a Competitive Business Environment. Economic
Insights-Trends & Challenges, 64(1).
Batra, D. S., & Juneja, D. (2013). M-Commerce in India: Emerging Issues. International
Journal of Advanced Research in IT and Engineering, 2(2), 54-65.
Gilens, M. (2012). Affluence and influence: Economic inequality and political power in
America. Princeton University Press.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Hendry, C. (2012). Human resource management. Routledge.
Iiste.org. (2017). Cite a Website - Cite This For Me. Iiste.org. Retrieved 10 October 2017,
from http://www.iiste.org/Journals/index.php/JEDS/article/viewFile/235/121
Patten, D. M., & Zhao, N. (2014, June). Standalone CSR reporting by US retail companies. In
Accounting Forum (Vol. 38, No. 2, pp. 132-144). Elsevier.
Sultana, A. (2014). Human Resource Management in organized retail industry in
India. Global Journal of Finance and Management, 6(6), 491-496.
Theacsi.org. (2017). The American Customer Satisfaction Index Specialty Retail
Stores. Theacsi.org. Retrieved 10 October 2017, from
http://www.theacsi.org/industries/retail/specialty
Thomas, S. (2013). Linking customer loyalty to customer satisfaction and store image: a
structural model for retail stores. Decision, 40(1-2), 15-25.

9INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES
Appendix
1. Describe briefly about the employment standards, occupational health and safety
management and organizational human rights in your organization, which is a part of retail
industry and what have you observed in implications of these standards in two countries
where you have worked.
2. How do you describe the buying decisions of the customers and whether it meets the levels
of your customer services of your industry in both the countries?
3. How your company address the ethical problems in both the countries?
4. How the political changes or turmoil affects the growth of the companies in both the
countries? What are the differences that you have observed?
5. How do the elements of the economic factors differ in both the countries? Does your
company have met the economic advantages?

10INTERVIEW REPORT: ONE INDUSTRY, MULTIPLE COUNTRIES