Analyzing Intranet Use for Business Communication in SGH Nursing

This report explores the use of intranet as a tool for effective business communication, focusing on the nursing division of Singapore General Hospital (SGH). It highlights the benefits of intranet in facilitating internal updates, employee communication, training, and overall organizational functionality. The report details various communication methods and activities enabled by intranet, such as responsive internal communication, video presentations, and print media. It also discusses delivery mechanisms like publishing, emails, visual demonstrations, and discussion groups. The study emphasizes the role of intranet in mentoring employees, sharing experiences, and enhancing performance productivity, ultimately contributing to a more synchronized and successful business environment within SGH.

Running head: BUSINESS COMMUNICATION
Use of Intranet in Business Communication
Name of the Student:
Name of the University:
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Executive Summary
The study concentrates on the conceptual ideas regarding the effective use of intranet to establish
the transparent and efficient internal business communication in Singapore General Hospital.
The purpose of this report is to develop the clarified understanding regarding the effective use of
the intranet as the most effective and cost saving business communication tool in SGH. The
nursing department of Singapore General Hospital is targeted here for developing the effective
communication and training tools through intranet. It is noticeable that it helps to maintain
internal updates, communication between employees, necessary updates, or technological
training to develop the synchronized and successful business functionalities. It also provides the
fruitful delivery developed through intranet to train the nursing department.

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Table of Contents
Introduction......................................................................................................................................2
Background......................................................................................................................................2
Purpose Statement...........................................................................................................................3
Objective..........................................................................................................................................4
Audience..........................................................................................................................................4
Communication Method and Activities...........................................................................................4
Delivery...........................................................................................................................................7
Conclusion.......................................................................................................................................9
References......................................................................................................................................11

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Introduction
Intranet has contributed much significantly in developing the current business
communication process. It is one of the most convenient and cost-effective communication tools
that help in developing the organisational strategic functionalities (Uysal, 2016). The study
would concentrate on exploring the usage of intranet in business communication process in
nursing division of Singapore General Hospital (SGH). It has implemented the intranet solutions
for training and delivery of each update through the e-learning modules. The clear elaboration of
the purpose and the selected audience would be discussed in this study. The clarified ideas about
the segment would strengthen the enriched knowledge about the significance of intranet use in
business field.
Background
Intranet is much useful tool in a business context. It acts as the communication hubs for
the internal staffs. According to Sisko Maarit Lipiäinen, Ensio Karjaluoto, and Nevalainen
(2014), intranet helps the businesses to store the corporate information, including staff news,
memos, and important announcements. It ensures that the staffs also receive the frequent access
to this important information. Nursing Division of Singapore General Hospital (SGH) has
been concentrating widely on distributing the training and developing session by improving
internal communication with the staffs. The intranet is used as one of the most effective tools for
transmitting the information among the internal employees. The intranet solution is utilized for
training the nurses in an efficient and cost effective way by sharing the information rapidly and
leveraging the experiences of the associated nurses (ul Haq, Drogendijk & Holm, 2017). SGH
has been expanding the use of intranet over the period by collecting sufficient funds. This cost-

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effective business communication process has helped SGH to become more successful. The
business operations became much smoother that is leading towards success. There are some of
the specific benefits derived from the intranet usages. The following advantages are extracted
from the use of intranet.
 Collaboration
 Information flow
 News update
 Business communication
 Networking
 Employee Training
 Mentoring
 Communicating culture
 Discussion
 Updating procedures and policy
 Up to date materials
The study would provide the insightful knowledge regarding the use of the intranet by stating
the purposes. The appropriate communication methods and activities will be discussed in this
study to develop the understanding regarding the business communication process.
Purpose Statement
The purpose of this report is to develop the clarified understanding regarding the
effective use of the intranet as the most effective and cost saving business communication tool in

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SGH. The study also attempts to identify the method of delivering the effective training process
and establishing the transparent communication process.
Objective
The objective of the research is to investigate the benefits of intranet use for establishing
the fruitful business communication process. In fact, the objective of the study is to understand
the effectiveness of the intranet use for delivering the effective training process for the associated
employees.
Audience
In order to identify the helpfulness of the intranet use, the study was conducted among
the employees and managers of 500 businesses in Hong Kong. The major focus of this research
was to investigate how intranet helped the businesses in Hong Kong for achieving the business
success. The nursing department of Singapore General Hospital is mostly focused for developing
knowledge on this particular segment. The implementation of the intranet solution for
developing efficient business communication process is identified in this research process.
Communication Method and Activities
According to McNeely et al., (2018), intranet is the powerful networking hub, which
connects the employees within an organisation and delivers the useful information related to the
professional segmentations. In today’s world, the technological advancements have become a
major part of the business activities. Intranet is one of the most fruitful business tools to deliver
the significant training session to the employees (Liaw et al., 2014). It also helps those
employees to achieve the determined success. Intranet is conceptualized as the power player in

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the effective delivery of the internal updates, communication between employees, necessary
updates, or technological training to develop the synchronized and successful business
functionalities (Hairston & Nafukho, 2015). If the employees communicated through using the
printed document, it creates impact on the production value. The business stakeholders can easily
communicate with the external clients and structure the business functions accordingly. It is
notable that the business communication consists of horizontal and vertical communication,
which is sometimes quite difficult (Fallon & Brown, 2016). However, intranet makes it much
simpler since it creates the specific channel based on the organisational needs.
Intranet creates the information flow from one department to another and sometimes from
one office to another. Many of the multinational corporations use the intranet for establishing the
internal network by connecting the computers that are protected by firewalls and other antivirus
hardware and software (Baptista et al., 2017). The business professionals view intranet as the
most effective tool to mentor the employees and motivate them to perform with more
skillfulness. They become more skilled in performing the organisational functionalities. The
effective mentorship delivered through intranet develops the professional efficiency among the
employees that would help them achieving their business targets. Moreover, the employees who
have already gained the experiences can also share their experiences with other employees to
make them more skilled (Men, 2014). Intranet helps in sharing such information and enhancing
their performance productivity with better technological help. The following communication
method and activities through intranet are much helpful for the employees within an
organisation.
 Responsive IC

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In past few years, the business companies have changed the business processes drastically. It
has been observed that the employees deal with more advanced communication tools and
methods for improving the business functions and their work efficiency. Responsive IC is one of
those fundamental shifts identified in the internal communicational process among the
employees of the organisation (Capriotti, 2017). This cost-effective business communication
process has helped SGH to become more successful. The business operations became much
smoother that is leading towards success (Goetsch & Davis, 2014). The responsive IC updates
the employees and receives the feedback to make the necessary modifications in the internal
processes of the organisation. This transmission of the responses is developed through the
intranet process.
 Video
The video presentation is another most successful approach established through intranet to
train the employees. It is noticeable that the exploding YouTube is one of the most usable tools
for developing internal organisational activities (Liaw et al., 2014). Employees become more
knowledgeable when they get the proper demonstration of the techniques and business methods
used for achieving the success. However, development of the video presentation demands a bit of
investment upfront, but the information amount and internal brand strength are much difficult to
imitate the function by other competitors (Llopis, Gonzalez, & Gasco, 2005). It develops the
higher level of internal communication by creating the information flow from one department to
another. The larger companies use this technique to train the employees in a more skillful way.
 Print

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The internal communication process is developed through the printing method, which
increases the quality of work (Sisko Maarit Lipiäinen, Ensio Karjaluoto, and Nevalainen, 2014).
The printing method is not so much in practice these days, but it has the most efficient method of
developing internal communication (Zwick, 2015). If the employees communicated through
using the printed document, it creates impact on the production value. The proper use of the print
media sometimes leads towards the huge creation costs, but much effective for the employees to
ensure the higher focus towards the business requirements (Proctor, 2017).
The above methods are quite helpful for the organisation to develop the better
communication process. Moreover, it would provide the better solutions for establishing
transparent communication and deliver the efficient training for the employees.
Delivery
The development of the fruitful communication is not the only process for developing
better internal functionalities (Liaw et al., 2014). The delivery activities are equally important.
Intranet suggest such delivery process with proper ease and ensures the derive benefits in a
significant way. It is noticeable that it helps to maintain internal updates, communication
between employees, necessary updates, or technological training to develop the synchronized
and successful business functionalities (Michalski, 2014). The business professionals perceive
intranet as the most effective tool to mentor the employees and motivate them to perform with
more skillfulness. They therefore identify the most useful process of delivering the knowledge to
the employees with the help of the intranet technologies (Rusdi et al., 2017).
 Publishing

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The business professional publish the different documents and the business status through
which the employees derive the knowledge about the future functionalities that are needed to be
undertake (Hairston & Nafukho, 2015). These published documents provide the insightful
knowledge about the internal techniques and investment process. Publishing these documents is
much beneficial for the internal staffs to work accordingly for meeting their targets.
 Emails
The business companies integrate the business contents with the email services. The email
process is the most useful method of distributing the information among the employees. The
employees are always connected with the internal system through email process (Baptista et al.,
2017). The business professionals often require deliver the information instantly in which email
process works much significantly. Hence, it can be implied that the personnel in Singapore
General Hospital can implement the email process for flowing the information among the
internal employee.
 Visual Demonstration
The nursing division of Singapore General Hospital requires updated information through the
e-learning modules, which would help in providing the continuous training. The on-the-job
training process would be much beneficial in such context. The experienced nurses would also
be able to help the junior nurses through the e-learning process. The visual demonstration of the
internal activities helps the nurses to develop their ideas about the use f the nursing technologies
for treating the patients and scheduling their activities (Hairston & Nafukho, 2015). The
technological equipments used in the hospital need the association of the trained staffs. The
intranet helps in providing the visual demonstration for using these technologies.

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 Arrangements of the Discussion Group
Arranging the discussion group by gathering the associated staffs in which the more
advanced method of e-learning would be used. The employees from different branches would be
able to join in this discussion through the computer intranet facilities. The network would
connect the staffs from different location (Sisko Maarit Lipiäinen, Ensio Karjaluoto, and
Nevalainen, 2014). It ensures that the staffs also receive the frequent access to this important
information. The staffs would receive the necessary information about the functionalities adopted
within the hospital for providing better treatment to the service users.
The intranet solution is utilized for training the nurses in an efficient and cost effective
way by sharing the information rapidly and leveraging the experiences of the associated nurses.
With the help of the discussion and development of the intranet solutions, the staffs would
receive the necessary training process in terms of using the medical equipment (Liaw et al.,
2014). It is one of the most helpful techniques to develop the more advanced method of using the
latest technologies.
Conclusion
The study develops the clear understanding regarding the effective use of intranet to
establish the transparent and efficient internal business communication in Singapore General
Hospital. In addition to this, the study also develops the idea about the significant if intranet in
providing the effective training session to the employees associated with this hospital. The study
depicts that intranet creates the information flow from one department to another and sometimes
from one office to another. Nursing Division of SGH has been expanding the use of intranet over
the period by collecting sufficient funds. The effective mentorship delivered through intranet

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develops the professional efficiency among the employees that would help them achieving their
business targets. It is noticeable that it helps to maintain internal updates, communication
between employees, necessary updates, or technological training to develop the synchronized
and successful business functionalities. The intranet solution is utilized for training the nurses in
an efficient and cost effective. It helps widely in sharing the information rapidly and leveraging
the experiences of the associated nurses.