CFPBUS003: IT Role and Impact on Barclays Business Operations

This report provides an in-depth analysis of the role of Information Technology (IT) within Barclays, a prominent financial institution. It begins with an introduction to IT's significance in the modern business landscape, emphasizing its crucial role in sectors like banking where customer data security and ethical considerations are paramount. The literature review explores the impact of IT on business success and failure, ethical and social issues, different networking technologies (PAN, LAN, WLAN, CAN, MAN), the importance of social media, and the software development life cycle. The analysis and discussion section delves into the role of IT in Barclays' success, the ethical and social issues encountered, identification and differentiation of network technologies, the importance of social media, and the stages of the software development life cycle. Key themes include the importance of IT infrastructure, ethical codes of conduct, the use of various networking technologies, and the strategic importance of social media. The report concludes by summarizing the key findings and emphasizing the importance of IT in Barclays' operations and overall business success. The report highlights the role of IT in enhancing communication, improving customer service, and mitigating risks like cybercrime.

Introduction to
information
technology

ABSTRACT
Information technology and its implication is like the base of running of business of
every company and every sector. It is very essential that every company and sector must infuse
IT in their working operation so that their business got achieve success along with meeting the
recent trends. This report will discuss the concept of IT and its role in the contrast of Barclays.
Along with that, various concept including ethics, networking technologies, social media and
software development life cycle is also being included in this report.

Table of Contents
ABSTRACT.....................................................................................................................................2
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................4
THEME 1 : Identify the role of IT in the success or failure of a business,.................................4
THEME 2 : Ethical and social businesses,..................................................................................4
THEME 3 : Different types of networking technologies,............................................................5
THEME 4 : Importance of social media in a business,................................................................5
THEME 5 : Software development Life cycle............................................................................5
Analysis & Discussion ....................................................................................................................6
Theme 1: Role of IT in success/failure of Barclays.....................................................................6
Theme 2: Ethical and social issues associated with Barclays......................................................6
Theme- 3 Identification and differentiation of network technology............................................7
Theme- 4 Importance of social media in a business ...................................................................8
Theme- 5 Stages of software development life cycle..................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Information technology is one of the recent and trending concept of nowadays. In the
world of globalization and digitalization IT and its services plays a major role. IT is having a
requirement is every sector specially the banking where the personal and private information of
the customers are be3ing kept and shared. Likewise, consideration of ethical as well as social
issue are also very important for the banking sector. Similarly, using of different network
technology along with inculcation of social media is also an important element in the success of
the organization. It is also essential that the software that is being used in the banking sector must
be high tech and advanced so that ethical as well as security issues will be meet. This report is
made in contrast of Barclays which is one of the famous and important financial institution of
UK and a provider of various kind of financial services.
LITERATURE REVIEW.
THEME 1 : Identify the role of IT in the success or failure of a business,
Accourding to the Snyder (2019), the role of the is very crucial in every organization as
everything is connected through information technologies in today's market. It is crucial for them
to make sure that they are utilizing the most of the technologies to increase working and also
achieve business objectives. Working in the business required a lot of an installation of the
technologies so there work can be done faster and quick. Technologies help in giving both
positive and negative impact on the business and it is important for them to understand that they
are developing and utilizing the strategies to get the impact of technologies in business. Business
is surrounded with technologies including the software, hardware, cloud computing, safety and
security etc. if the organization does not use the technologies in the safety and security then it
can cause them issues in there working.
THEME 2 : Ethical and social businesses,
As per the view of Oztemel and Gursev (2020), the ethical and social issues impact the
business a lot and it is important for the business owner to understand that they should keep a
working in the culture of the business to provide the ethical working and social promotion of the
objective of business. They need to develop the ethical working and need to do work with ethics.
It provides working with legal terms and condition and following the guidelines made by the
government in the industry. Ethics are important and it can provide a huge impact on the overall
business of the organization which leaders and manager need to take care off. It is crucial for

them to make sure that they are developing strategies through training and development to
increase the ethical working in the business and develop the positive atmosphere in the culture of
the business.
THEME 3 : Different types of networking technologies,
Chernyadyev and et.al., (2018), suggested that, there are different types of technologies
in the networking technologies which the manager used in working in the business. It includes
the Personal area network (PAN), Local area network (LAN), Wireless local area network
(WLAN) etc. there are a lot of type of networking in the business which the organization can
used in the development of business. technologies help in increasing the performance of
business overall and it also initiate the growth through utilization of technologies. PAN works on
the personal networking which make personal network and work, on the other hand LAN works
through local area networks to promote the technologies and work faster. WLAN This is the
technologies which provide frequency speed and have wide range. It is important for them to
provide the technologies and used them to develop the working in the business in market by the
utilization of new technologies in market.
THEME 4 : Importance of social media in a business,
Milian, Spinola and de Carvalho (2019), suggested Social media importance in the
market is very important. Social media refer to the widest networking in today's market and it is
used to develop the promotion and networking in the market. It is crucial for them to understand
that social media is the biggest platform in the market and it can be used in development of the
business. It helps in continues promotion and attract more customer in the business which can
develop the performance of business. It is helping the organization in the development and
promotion in international market which can further help in improvement and growth of
business. Social media is the biggest platform in the market and organization used them to
increase the awareness in market position.
THEME 5 : Software development Life cycle
As per the view of Kamble, Gunasekaran and Gawankar (2018), The software
development life cycle include the process of defining, planning, designing of the software,
building of the software, testing of the software as whether the software is working good or not,
development is the new stage in the process of life cycle. These are the process of the life cycle
which the organization and business used to develop the process of the software in the business.

Analysis & Discussion
Theme 1: Role of IT in success/failure of Barclays
IT plays a major role in the success of the Barclays. Since it belongs to banking and
financial sector so the role of IT is major. As Barclays directly deals with customers so it
contains and kept personal data of its customers. Here the role of IT is major because if that data
will be generalized then it will have a direct impact over the bank and the customers too. Also, as
every banking sector have to interact with their customers so it is very essential that the IT
support and services of the Barclays needs to be strong. If it will not keep as strong as it will
seriously affect the success of the bank. Also, along with the world of digitalization where the
use of internet and IT has raised, also make it importance for every sector including banking to
inculcate this concept into their working operation (Avgerou and Walsham, 2017). It helps the
Barclays to perform its operation in a more efficient manner. As it is seen that cyber crime and
hacking of data is also common nowadays. But presence of strong IT support can help the
organization to minimize the impact of these issues (Hassani, Huang and Silva, 2018). In
addition, of this since Barclays is having association with real world and the customers so
inculcation of IT helps it to raise the standard of communication. IT has lead the emergence of
mobile banking where customers can perform banking function from their mobile too. Thus, due
to the presence of these features, it can be analysed that IT plays a major role in the success of
the Barclays in terms of grabbing more customers towards it by meeting and providing the best
security terms.
Theme 2: Ethical and social issues associated with Barclays
Ethical code of conduct is one of the essential element of every business in terms of its
operation as well as success (Ahmad and Gao, 2018). Likewise, as every sector and business is
having social appearance so it is also become a major part of every industry. As Barclays
belongs to financial sector so it is very essential that it should have strong code of ethics and its
following. Likewise, apart from operating its own business activities it is also necessary that
social issues will be well addressed (Khalil and O’sullivan, 2017). However, Barclays was kept
and caught in one of the biggest banking scandal when it charges high and manipulated interest
rate from its customers in order to raise its profit and earn more. This has made difficult for the
customers to borrow money from the bank and as a result their way of working and small
business which was dependent over the bank got affected. For that Barclays was also faced to

situation of paying fine. In this case Barclays in terms of making and thinking only about its
organizational profits failed and neglect the interest of public and thus committed ethical
misconduct in terms of neglecting social duties and issues. This is not only counted under the
violation of ethics but at the same time while making profit Barclays also forgot its social duties
and result of that make the borrowing difficult for common people. As a result of that it faced a
big impact over its name as well as lose its customer's trust. So it can be analysed that meeting
and implementing the ethical code of conduct is very important in terms every sector specially
the banking because it is directly connected with the society.
Theme- 3 Identification and differentiation of network technology
A computer network technology allow the business to send their useful data digitally with
the helps of information technology network systems. When the data transmission done between
the two and more than two commuters using the communication medium with the helps of cables
and wires, then it can be known as network technology.
Barclays is one of the top bank in United kingdom who are having good reputation in all
over the work with multinational operations. Baking industry is the industry that is mostly based
on the IT technology, and they also need the internet of things and network technology system
within their workplace to run day to day transactions (Huang., 2021). Here are network
technology system that are used by the businesses commonly on the local and international level.
Personal area network
Personal area network is the most basis type of network, a PAN is made up of the
wireless network and it can add computers or two tablets, phones and other tools and mostly
used in small offices. Its different from other because mainly used in small office and homes for
the internet use.
Local Area Network
LAN is the mist frequently discussed network type and most common as well. This
connect to the group of commuters and low voltages devices together across short distance. And
it is similar to the PAN but it has more capacity as compare to the PAN. Barclays use LAN
technology for their local operations.
Campus Area Network
CAN is larger as compare to the LAN's network system and this kind of the network
system are typically seen in the universities and small business.

Metropolitan Area Network (MAN)
These types of networks are larger than LANs but smaller than WANs – and incorporate
elements from both types of networks. Barclays also use the MAN Technology for the
multinational operations (Suryavanshi., 2019).
Theme- 4 Importance of social media in a business
Social media is one of the most important part of the business because it is one of the
trending marketing tool that is not only helping the multinational organizations but it is al;so
used in the small business in their start-ups and helps them to achieve success in their business.
Barclays also use the social media and it plays essential role in their growth and attract
customers to buy services from the Barclays. They use social media to run their business
campaign and aware people about their services and attract customers to open their account in
the Barclays Bank.
Services on the social media are cost effective and easily top use and it also provides
analysis services to business so marketing team of the comp[any and see the campaign progress
and how their campaign is performing within the market. Social media also have some benefits
like business like Barclays can target the customer according top their interest, age and
keywords used by the people. It helps them to target the customers and business accurately and
company can attract the people easily . Marketing team can also modify the campaign according
top them manually and attract according to them.
Theme- 5 Stages of software development life cycle
There are total 4 phases of the software development, to develop the software it is
necessary for the software developer of the Barclays bank to go thorough the these for stages.
Phase 1- Development
This is where the application or software is ideated and created. Finding and fixing
application security issues in this early stage is far less costly than waiting until after an
application has been deployed, so empowering developers to create secure software from
inception is critical (Tejay and Paul., 2020).
Phase 2- Testing
Once the application of the Barclays is created, it has to go thorough another stage of
testing before its release. Even if the developer include the security in it. It has to thorough the
testing so problems can identified. It includes the quality test and security test of the application.

Phase 3- Deployment
After the compilation of the test another stage will be Deployment. But inevitably, not all
vulnerability can be remediate for every application before it goes live . Misconfiguration in
manufacture environments can present issues not existing in pre-production, and brand-new
zero-day exposure arise in between merchandise cycles.
Phase 4- Monitoring
Last stage is monitoring and Barclays provide the financial services so it is necessary for
them to monitor their software on the regular basis. They have to ensure about the threat and
provide the best possible security.
CONCLUSION
` From the above report it can be concluded that the organization need the proper
utilization of the technologies so that they can develop the business. It is important for them to
make sure that they are using the technologies and developing the social media used to increase
the business promotion and customer attraction.

REFERENCES
Books and journal
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Introduction of Health Information Systems in a Teaching Hospital in Taiwan. Nursing
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Suryavanshi, H., 2019. India's Personal Data Protection Bill (" PDP Bill"), 2018: Brief
Introduction, Key Provisions and Comparison with GDPR. Int'l. In-House Counsel J..12.
p.1.
Tejay, G. and Paul, S., 2020. Special Issue Introduction: Desperately Seeking the Information in
Information Systems Research at HICSS 2019. ACM SIGMIS Database: the DATABASE
for Advances in Information Systems.51(1). pp.11-13.
Ahmad, I. and Gao, Y., 2018. Ethical leadership and work engagement. Management Decision.
Khalil, S. and O’sullivan, P., 2017. Corporate social responsibility: Internet social and
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Avgerou, C. and Walsham, G. eds., 2017. Information technology in context: Studies from the
perspective of developing countries. Routledge.
Hassani, H., Huang, X. and Silva, E., 2018. Digitalisation and big data mining in banking. Big
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Oztemel, E. and Gursev, S., 2020. Literature review of Industry 4.0 and related
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Snyder, H., 2019. Literature review as a research methodology: An overview and
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Milian, E.Z., Spinola, M.D.M. and de Carvalho, M.M., 2019. Fintechs: A literature review and
research agenda. Electronic Commerce Research and Applications, 34, p.100833.
Chernyadyev and et.al., 2018. Fournier’s gangrene: literature review and clinical cases. Urologia
internationalis, 101, pp.91-97.
Kamble, S.S., Gunasekaran, A. and Gawankar, S.A., 2018. Sustainable Industry 4.0 framework:
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