This report delves into the realm of people management, using Tesco as a case study. It examines contemporary issues faced by line management, particularly in the context of the COVID-19 pandemic, including mental health concerns, staffing shortages, and the need for agility and effective communication. The report highlights the essential knowledge, skills, and behaviors of effective people managers, encompassing research, information, and strategic management knowledge, alongside skills such as patience, communication, motivation, and problem-solving. Furthermore, it explores the HR processes and support systems vital for effective performance management, including planning, coaching, reviewing, and action phases. The report emphasizes the importance of employee engagement, communication, and adaptability in navigating the complexities of modern people management, providing insights into how organizations can foster a productive and supportive work environment.
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