Project Plan: Analyzing Staff Conflicts at Marks & Spencer (M&S)

This project plan investigates the rising conflicts among staff members at Marks & Spencer (M&S), aiming to identify the root causes, assess their impact on employee and organizational performance, and explore potential solutions. The plan includes a literature review referencing key sources like de Vries (2020) and Spivak (2020), highlighting issues such as unequal distribution of roles, discrimination, and resistance to change. The project's objectives are to examine the main reasons for conflict, identify the influence of disputes on performance, and determine effective conflict reduction methods. The methodology involves analyzing secondary data from journals, articles, and publications. The conclusion emphasizes the negative impact of conflicts and suggests adopting equality and diversity practices to improve the workplace environment. The plan also outlines the project's aims, objectives, problem statement, literature review, and proposed conclusion, along with a time guideline for project activities and assessment format.

Project Plan

Overview
The current research plan is based on the topic which is increase of conflicts and
disputes among the employees and its impact on the performance of the company.
Conflicts arise at the workplace among staff members highly affect the overall
performance of the company along with the employees themselves. In this report, Marks
and Spencer is chosen as the base organization where large number of employees face
conflicts related issues.
Project aims & objectives
Aim of the research:
“To investigate the reason behind rise of conflict among employees and its impact on
the performance of an organization”. A research is conducted on Marks and Spencer.
Objectives Of the research
 To examine the main reason behind rise in conflicts among staff members of
Marks and Spencer.
 To identify the influence of conflicts and disputes on the performance of both
the employees as well as of the organization.
 To determine the methods adopted used by Marks and Spencer in order to
reduce conflicts and disputes arise at the workplace.
Problem Statement
Rise in conflicts and disputes among the employees within workplace affects the
efficiency of staff members as they are not performing their task as per the expectations.
It has also been identified that this is mainly originated due to unequal distribution of
work and arise of discrimination behaviour by the management team of the company.
Related literature sources
Literature review
Main Reason behind rise in conflicts among staff members of Marks and Spencer
As per the opinion of de Vries, 2020 it is said that the main reason behind rise in
conflicts among the workers is unequal distribution of roles and responsibilities and
increase of discrimination on the basis of gender, educational background, color, race
and many more. It has also been identified that employees are not easily adapting
change and innovation in technology which creates conflicts between staff members and
management team. This might reduce the overall efficiency of the employee in a
negative manner as the feel demotivated while working within the organization.
Influence of conflicts and disputes on the performance of both the employees as well as
of the organization.
As per the thought of Spivak, 2020 it is said that conflicts arise at the workplace have
both positive and negative influence on the performance of employees. This is because
conflicts are of both positive and negative type. In reference to negative impact of
conflicts managers face lower organizational commitment from the staff members,
reduce job satisfaction, high employee turnover ratio. All these highly affect the
efficiency of workers in an adverse manner. Whereas in context of positive result,
motivated employees, increase in the performance of staff members. Therefore, it has
been concluded that disputes can affect the performance of employees in both positive
and negative way.
Methods adopted used by M&S in order to reduce conflicts and disputes arise at the
workplace
According to the opinion of Abebe, 2020 it is said that management team of M&S need
to adopt some strategies which includes equality and diversity practices, training and
development session, 360 degree performance feedback system and many more. All
these methods highly assist management team in order to reduce conflicts and disputes
arise at the workplace.
Secondary data:
For gathering secondary data and information related to the current topic, there are
various sources which can be used by researcher which includes journals, online
articles, books, newspaper, articles, publication & so on. All these sources assist in
gathering all the information and data related to the specific topic.
Conclusion
With the assistance of information analyses, it is concluded that rise in conflicts among
the staff members highly affect the overall performance of the company in a negative
manner. Therefore, in order to reduce the negative impact managers of the organisation
need to adopt equality and diversity practices within the workplace. This will help them