An Investigative Study on Linguistic Differences in Tesco's Management

This research project investigates the impact of linguistic differences on managerial functions within a Tesco Convenience Store in Central London. The study employs a multi-method approach, primarily utilizing primary research methods, including questionnaires, to collect data from a sample population. The report details the data collection process, focusing on a quantitative method, and presents the questionnaire used to gather information on topics such as workplace diversity, cultural and linguistic operations, benefits of diversity, and challenges of managing a multilingual workforce. The findings, presented in data sheets and thematic interpretations, reveal insights into employee awareness of workplace diversity, the importance of diversity in managing the workforce, differences in cultural and linguistic operations, and the benefits of workplace diversity. The analysis includes graphical representations and interpretations of the responses, offering a comprehensive understanding of the impact of linguistic differences on the organization's managerial activities and productivity. The report also explores ethical considerations and concludes with recommendations for improvement and future research considerations.

Research project Part 2

Table of Contents
DATA COLLECTION AND ANALYSIS.........................................................................................3
Data Collection methods....................................................................................................................3
Ethical issues...................................................................................................................................20
Communicate Research Outcomes to Stakeholders.........................................................................20
CONCLUSION AND RECOMMENFDATION.............................................................................21
Conclusion.......................................................................................................................................21
Recommendations...........................................................................................................................22
REFLECTION OF RESEARCH METHODOLOGIES................................................................24
Reflection........................................................................................................................................24
Alternative methodology.................................................................................................................25
Actions for improvements and future research considerations.........................................................26

Title: An investigative study on the impact analysis of linguistic differences in
managerial functions in the context of Tesco Convenience Store at Central London.
DATA COLLECTION AND ANALYSIS
Research implementation, is said to be a scientific study of barriers which is moreover
considered as a method in order to promote systematic applications of the findings collected
in a research or in practice. In order to do this, both primary as well as secondary methods
was being used and further it has been explained for better understanding:
Data Collection methods
In context with this research, it will be done using multi-method approach i.e. use of
both the methods primary and secondary according to the preference. Thus, all the
information collected with the help of this will be further included for performing this
research effectively.
Primary Research:
In this, subset of population is included because data are collected from them through
the process of sampling method. According to this method, all the information gathered are
considered to be new and fresh and the reason behind this is that collected data are not being
used by any of the researcher. Thus, to gather the information researcher includes various
methods such as questionnaire, surveys, interviews and many more. Henceforth, most of the
investigator relies on primary research because of its authenticity and data collected from this
are valid and reliable which means no alteration is done.

 Data collection method: Under this, there are basically two kinds of methods and
these are qualitative and quantitative. However, for doing this research quantitative
method was considered because it helps researcher in collecting information in
numerical form and furthermore, it becomes easier for them to represent the same in
statistical manner.
 Data collection tool: In this category, for collecting information there are various
tools like questionnaire, surveys, interviews and many more. However, in order to do
this report questionnaire was taken into consideration. Therefore, a set of
questionnaireswere developed including the appropriate options. Reason behind
choosing this tool is because of its ability of gathering data from large number of
populations in a limited time period. The questionnaire is presented below:
Questionnaire
Q 1) Are you aware about workplace Diversity?
a) Yes
b) No
Q 2) Does workplace diversity important for company in managing their workforce
within the Tesco?
a) Yes
b) No
Q 3) What is the difference in cultural and Linguistic Operations within the
workforce?
a) Diverse societal backgrounds
b) Difference in language
c) Difference between employees working style
Q 4) What are the benefit of workplace diversity that help Tesco in improving its
performance?
a) Inspires creativity and fosters innovation
b) Attract and retain best talent
c) Great opportunity for personal or professional growth
Q 5) What are the effects of Multicultural and Multilingual Workforce?
a) Positive
b) Negative
Q 6) What are the major challenges of Mitigating impact of Multilingual and

Multicultural Workforce?
a) Fails to take right policies
b) Communication differences
c) Lack of coordination
Q 7) According to your experience, do you find the management of the firm supports
multilingual characteristics?
a) Yes
b) No
c) No reply
Q 8) Can linguistic difference bring any change within the organization’s productivity
management?
a) Yes
b) No
c) No reply
Q 9) How do you find your experience during working with a person from different
societal culture?
a) Poor
b) Somewhat Good
c) Good
d) Excellent
Q 10) Do you find it daunting task to work with a colleague of different mother-
tongue?
a) Yes
b) No
c) No reply
Q 11) Does language create impact on the organization’s managerial activities?
a) Yes
b) No
c) No reply
Q 12) Does managing workplace diversity is crucial for Tesco to reduce language
barriers?
a) Yes
b) No

Q 13) Recommended the ways for creating multilingual diverse workforce within the
maximum productive level.
Data sheet
Q 1) Are you aware about workplace Diversity? Frequency
a) Yes 25
b) No 5
Q 2) Does workplace diversity important for company in managing
their workforce within the Tesco?
Frequency
a) Yes 20
b) No 10
Q 3) What is the difference in cultural and Linguistic Operations
within the workforce?
Frequency
a) Diverse societal backgrounds 13
b) Difference in language 11
c) Difference between employees working style 6
Q 4) What are the benefit of workplace diversity that help Tesco in
improving its performance?
Frequency
a) Inspires creativity and fosters innovation 10
b) Attract and retain best talent 10
c) Great opportunity for personal or professional growth 10
Q 5) What are the effects of Multicultural and Multilingual
Workforce?
Frequency
a) Positive 25
b) Negative 5
Q 6) What are the major challenges of Mitigating impact of
Multilingual and Multicultural Workforce?
Frequency
a) Fails to take right policies 12
b) Communication differences 12
c) Lack of coordination 6
Q 7) According to your experience, do you find the management of
the firm supports multilingual characteristics?
Frequency
a) Yes 18

b) No 7
c) No reply 5
Q 8) Can linguistic difference bring any change within the
organization’s productivity management?
Frequency
a) Yes 15
b) No 10
c) No reply 5
Q 9) How do you find your experience during working with a
person from different societal culture?
Frequency
a) Poor 1
b) Somewhat Good 7
c) Good 9
d) Excellent 13
Q 10) Do you find it daunting task to work with a colleague of
different mother-tongue?
Frequency
a) Yes 12
b) No 12
c) No reply 6
Q 11) Does language create impact on the organization’s managerial
activities?
Frequency
a) Yes 15
b) No 10
c) No reply 5
Q 12) Does managing workplace diversity is crucial for Tesco to
reduce language barriers?
Frequency
a) Yes 20
b) No 10
Theme 1: Awareness about workplace Diversity
Q 1) Are you aware about workplace Diversity? Frequency
a) Yes 25
b) No 5

a) Yes b) No
0
5
10
15
20
25
25
5
Interpretation: Workplace diversity is considered as an important aspect for every business
organization as it helps in promoting creativity at workplace by developing positive working
environment. Along with this, it also helps in motivating employees to perform in a team and
at the same time also share their view point with others. This will aid in improving the
possibilities of reducing employee’s turnover. By workplace diversity company can get
various ways to execute their task activities that support in attaining all the set goals and
objectives in an allotted time frame without any kind of issues and obstacles. With the help of
this, firm can improve employee’s performance by making them enough efficient at working
area. In addition of this, diverse workforce also helps in attaining competitive success by
performing their best at market place. It also positively contributes in making workers
productive and able so that they can execute their task and activities in a team without any
kind of misunderstanding. In context of this, 25 out of 30 participants are aware about the
workplace diversity and how it influences or impact over the employee’s performance and
managerial activities of company.On the other side, remaining 5 respondents are not much
familiar with this theme as they do have any idea about workplace diversity and how it
influencesthe entire activities of company and its employees as well.
Theme 2: Workplace diversity important for company in managing their workforce
within the Tesco.
Q 2) Does workplace diversity important for company in managing
their workforce within the Tesco?
Frequency
a) Yes 20
b) No 10

a) Yes b) No
0
2
4
6
8
10
12
14
16
18
20
20
10
Interpretation: In business organization, it is crucial to manage workforce because they all
are from different culture as it includes huge impact over the company and its managerial
activities as well. This is the reason that it is one of the important responsibilities of company
to effectively manager diverse workforce and also make them encouraged so that they can
easily share their views and opinion with others. This will directly contribute in promoting
creativity and also increase innovation within the company that support in attaining all the set
goals and objectives in a stipulated time frame. One of the main advantages of managing
diversity at workplace is to generate larger profitability level. This is possible by employees
and their efforts towards the set goals and objectives. In this regard, 20 out of 30 people are
aware about this theme as they think that, managing workplace diversity help in enhancing
employee’s productivity and also make them more efficient to perform their task in a team
and put their huge efforts for attaining their set targets. By this, firm can establish their
competitive image at market place by reducing employee turnover. Managing diversity at
workplace also help in retaining employees for longer period of time that assist in developing
positive brand image. Apart from this, remaining 10 participants are not favour with this
statement as they think that managing diverse workforce is not much important for company.
Theme 3: Difference in cultural and Linguistic Operations within the workforce.
Q 3) What is the difference in cultural and Linguistic Operations
within the workforce?
Frequency
a) Diverse societal backgrounds 13
b) Difference in language 11
c) Difference between employees working style 6

a) Diverse societal
backgrounds b) Difference in
language c) Difference
between employees
working style
0
2
4
6
8
10
12
14 13
11
6
Interpretation: In a globalised world, every business organisation looking for skilled and
talented workers whatever the are from. This is the reason that workers are from diverse
culture that support company in improving their overall performance by promoting
innovative and creative ways to execute their managerial activities. With the help of this firm
can easily attain success at market place. Apart from this, some major difference in cultural
and linguistic operations within the workers. As 13 out of 30 respondents said that diverse
societal background of employees is also a major difference that create issue among workers
at the time of performing task activities at workplace. Along with this, 11 people give their
views that difference in language is also consider as an important aspect that also create
issues in sharing views and ideas with each other’s. It may create complexities when
employees communicate as they fail in understanding their views and points. On the other
side, rest of 6 participants think that every workerhas their different style to execute and
perform their task in a team. This is the reason that employees face issues in team working
and also fail in attaining their set targets in an effective way.
Theme 4: Benefit of workplace diversity that help Tesco in improving its performance.
Q 4) What are the benefits of workplace diversity that help Tesco in
improving its performance?
Frequency
a) Inspires creativity and fosters innovation 10
b) Attract and retain best talent 10
c) Great opportunity for personal or professional growth 10

a) Inspires creativity
and fosters innovation b) Attract and retain
best talent c) Great opportunity
for personal or
professional growth
0
1
2
3
4
5
6
7
8
9
10
10 10 10
Interpretation: From the above discussed graphical representation it has been analysed that
diverse workplace is more beneficial for business organization as it helps in developing
overall performance of the company in positive way. With the assistance of diverse
workforce company can easily accomplishing their targets in particular time duration. In this
context, 10 out of 30 people give their views that it helps in promoting as well as fosters
innovation at working area that directly contributes in attaining all the predetermined goals
and objectives without any kind of obstacles and issues as well. Along with this,10
participants think that diversity also assist in inviting as well as attracting talent and at the
same time also retain them for longer period of time.Furthermore, remaining 10 respondents
are also giving their views that it also beneficial in providing great opportunities to
employees in enhancing their personal and professional growth. All these are beneficial in
developing positive brand image and also established its competitive presence.
Theme 5: Effects of Multicultural and Multilingual Workforce.
Q 5) What are the effects of Multicultural and Multilingual
Workforce?
Frequency
a) Positive 25
b) Negative 5

a) Positive b) Negative
0
5
10
15
20
25
25
5
Interpretation: As per discussed graphical representation, there are 25 respondents which
said that multicultural and multilingual workforce develop the positive impact as it helps in
enhanced the creativity level and able to providing the better services to consumers so that
their experience can be improved. From the differences in the ideas they can focus on make
innovation and work together in attaining the set objective within given time period. Other
than this, there are 5 respondents which said that Multicultural and Multilingual Workforce
develop the negative impact as there are large number of employees working at same place
and they belongs to different culture. This arise the conflict at workplace and develop the
negative impact on organisational productivity. In this, language of different background
employees is varied from each other and they can able to communicate. This arise the
miscommunication and misunderstanding issues among the staff members at workplace. In
this manner, Multicultural and Multilingual Workforce developed the negative impact.
Theme 6: Major challenges of Mitigating impact of Multilingual and Multicultural
Workforce.
Q 6) What are the major challenges of Mitigating impact of
Multilingual and Multicultural Workforce?
Frequency
a) Fails to take right policies 12
b) Communication differences 12
c) Lack of coordination 6