Comprehensive Investigation: Uber Online Learning in Human Resources

This report investigates the impact of Uber's online and flexible learning platform on the learning experiences of HR interns. The research explores the concept of online learning, identifies the methods used (including live sessions and platforms like UWLFlex), and analyzes their impact on intern...Read More

Title of project
“Investigation to Uber online learning”
-Human Resources-

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
Aim and Objectives.........................................................................................................................4
Background..................................................................................................................................4
Aim..............................................................................................................................................4
Objectives....................................................................................................................................4
Research Question.......................................................................................................................4
Rationale......................................................................................................................................5
Significance.................................................................................................................................5
Literature review..............................................................................................................................5
Theme1. Concept behind Online and Flexible Learning Platform..............................................5
Theme2. Methods of online and Flexible learning Platforms.....................................................6
Theme3. Impact of online and Flexible learning platform on interns.........................................6
Theme4. Challenges and recommendation of online and flexible learning platforms................7
Research Methodology................................................................................................................7
Data Analysis...................................................................................................................................9
Theme1. Majority of people believes that e-learning platform is useful.....................................9
Theme2. Live sessions methods use most of time by UBER firm............................................10
Theme3. UWLFlex is used by HRM of UBER.........................................................................11
Theme4. Note taking and Problem solving skills enhance from e-learning tools of HRM.......12
Theme5. Students professionally developed from e-learning platforms...................................13
Theme6. Maximum people agree that e-learning platform positively impacted student’s
learning experience....................................................................................................................14
Theme7. Information Technology problems majority of time face by HRM in delivering
training and development programs..........................................................................................16
Theme8. Time management difficult for e- learning.................................................................17

Theme9. Majority of people believes that proper e-training taken by HR can be highly
beneficial for providing training and development programs...................................................18
CONCLUSION..............................................................................................................................19
Recommendation...........................................................................................................................19
Reflection.......................................................................................................................................19
Appendices....................................................................................................................................24

INTRODUCTION
The research Is done on Uber and is focusing on the online and flexible learning platform
in improving scholars experience of learning in Uber. It is very important to have the online
sessions an online platforms to learn and it helps people and students to increase their efficiency
of learning as it can help the students to learn in different ways and online and flexible learning
practices can help the students in learning in different methods which improve the personal and
professional growth of the student.
Aim and Objectives
Overview of Uber
Uber technologies, commonly known as uber, it is based on the American technology
enterprise which provide the different kind of services such as ride-hailing, food delivery, freight
transportation, couriers and package delivery etc. This company was established in 2009 by
Garrett Camp and Travis kalanick. As per estimation, this company was generated over 93
million active users across global world. It is becoming prominent in sharing economy that
would change different kind of industries.
Background
Online and flexible learning platforms use increases in various industries and highly
chosen by Human Resource department for training and development programs. UBER firm
after pandemic started delivering internship online which helps students learning anytime and
anywhere and hence pandemic doesn’t affect their professional growth and they able to complete
industrial training on time(Francisco, 2020). Scholar has conducted research on e-learning
platforms impact on students and the way in which it can be improved.
In the ride-sharing platform, it is an essential for business manager that able to control or
manage the supply side- driver to match, which plays important role to offer various kind of
vehicles service. Uber offers a better rewards to its drivers, if they are achieved its pre-specified
number of various trip on the basis of per week. In this report, it will discuss about the significant
impact of online and flexible learning platform or tool. In order to improve overall scholar’s
experience in regards of learning within Uber.
Aim
Analyse impact of online and flexible learning platform on improving scholar’s
experience of learning in UBER.
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Objectives
 To understand concept of Flexible and online learning practices.
 To identify methods of online and flexible learning platform in UBER available for
students.
 To understand impact of online and flexible platform on intern’s in UBER organisation.
 To understand challenges face by UBER firm in online and flexible learning platform and
give recommendations.
Research Question
1. What is the concept behind online and Flexible learning platform?
2. What types of methods available for scholars in UBER related to online and Flexible
learning platform?
3. How online and Flexible learning platform by UBER impacting on student’s learning
experience?
4. What type of challenges face by UBER in online and Flexible platform and give
suggestion to improve it?
Rationale
Online and flexible learning platform is a new way of providing training and
development to employees as well as interns. It is become important for Human Resource
management as well as understands use of it in learning and delivering programs. Report analyse
impact of online and flexible learning platform on student’s learning experiences. The reason for
chosen a topic :- Analyse impact of online and flexible learning platform on improving scholar’s
experience of learning in UBER.” Which means that investigator can develop their own
understanding, identify the actual positive aspect for student, where they can learn something
innovation and then implementing in Uber business activities, while increasing overall business
profitable rate in marketplace.
Significance
Research will help futures scholars as well as journalist which are interested in this topic.
It also benefit firm in changing method of e-learning platform. It helps scholars in future studies
and can done Phd in it as very new concept and have multiple opportunities.
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Literature review
Theme1. Concept behind Online and Flexible Learning Platform
As per the opinion Houlden and Veletsianos (2020), there are large number of online and
flexible learning platform developing by various software companies which can help students,
employees etc. Idea behind developing e-learning platform is to save time as well as cost. In last
few years busy life decreases opportunities of individual to increase knowledge and it become
important that a system must be available so that they can learn anything at any time and
improve their professional growth. COVID pandemic has highly impacted scholars and it
become necessary to developed platform which can deliver right types of programs in effective
manner. UWLFlex, Udemy, WizIQ etc. are some of online system which provides e-learning.
Human Resource department of various industries now change concept of providing internship
after COVID. Organisation emphasizes on building their own software which helps HRM to
deliver various types of programs to scholars. It decreases time and helps interns on anytime
taking classes for example: if a person fails to take training and development programs of
Human resource management time because of light shortage, net problems etc. then can take
help of recorded lectures. Corona virus has infected and targeted large population of world and it
becomes important that situation has to be tackling in effective way by government. Allowing
interns, new employees in organisation for training and development programs increase chances
of COVID as well as break the social distancing norms. It increases responsibility of Human
resource management to build online and learning platform so that employees as we as intern can
learn anything on anytime and it also give them flexibility.
Theme2. Methods of online and Flexible learning Platforms
As per the opinion of Griffiths (2020), Students and employees have multiple
opportunities of learning from different methods of e-leaning platforms. Lives sessions are one
of the best example to elaborate delivering of knowledge by Human resource management as
well as professor to give lectures to students and hence increase their knowledge. Quality and
efficiency in such methods of online programs are very high and people can easily understand.
University and organisation uses Skype, UWLFlex for various types of training and development
programs delivery live. In this scholars as well as employees have opportunity to understand and
raise question at time. In another method sessions are recorded and can be watch online time
which give flexibility in learning and as well as people have multiple chances. In this methods
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question can be raise by person on webforms, chats etc. and HRM, Professor can give reply
anytime. It improves experience of interns and employees as well as increases their knowledge.
On the contrary Popescu and Tudor (2020), said that personal experience of learning
methods are best compare to e-learning platform. According to research personal and
professional development of a person can enhance highly when it is on campus as well as site
delivering programs. Students and employees less take attention on online learning methods as
well as they take long break and less understands. E-platform can be used for delivering
programs but what about other attributes such as managing people, leadership etc. which gain by
a person in class and industrial learning’s.
Theme3. Impact of online and Flexible learning platform on interns
As per the opinion of Orr, Weller and Farrow (2018), interns highly benefited online and
flexible learning platforms, now they chance to learn anything on anytime and hence decrease
dependency on personal learning which consumes lot of time. Human resource management of
various industries emphasizes on e-platform for training and development programs and hence
believes interns have multiple option of learning via online platform and highly support their
professional growth. It can be seen understand from various report that after pandemic most of
industries and university shifting towards e-learning systems. Students who work part timely get
chances of flexible learning for example: interns this missed any sessions then they have
opportunity to learn on free time with the help of offline videos and documents. Online and
flexible learning platforms have group, chats etc. option and hence employees as well as scholar
can participate in productive conversation and clear doubts easily.
On the opposite side Bilbil (2019), believes that there is no surety that students
knowledge enhance highly by online and flexible learning platforms compare to personal
sessions and hence it is early to make any prediction. There are large numbers of interns which
critic e-system of providing sessions as their professional as well personal growth hampered and
they are not getting chance for developing properly. Leadership, Time management, social
learning and all other aspect of corporate world highly effected from online and flexible learning
platforms and which can create problems of scholars in future.
Theme4. Challenges and recommendation of online and flexible learning platforms
According to Berger and et.al, (2019), there are multiple challenges faces by Human
resource department and interns in online and flexible learning platform. It become difficult for
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students and employees to switch from traditional methods of training and development
programs which offers more practical as well as give chance to learn things personally.
Technical problems such as software corrupt, internet issues, electricity and other type of
problems affect live online learning and it become difficult to Co-op with programs after that.
HR team time increases in arranging things online which are comparatively easy on site sessions.
Interns facing problems related to presentations that offer by professors as well as HRM and
queries resolve take lot of time and hence it become time as well as cost effective.
On the contrary Teacher (2019), believes that few changes in online and flexible learning
platform can help in successful delivering of knowledge, such as proper software choose foe
delivering sessions such as Skype, UWLFlex etc. which improve experience of interns. Help line
for students as well as employees support solving problems on time and increase efficiency,
quality and productivity of work. Virtual tours by HRM of company and providing videos of
practical work can highly beneficial and it support their professional growth.
Research Methodology
It refers to the stages which scholar follows during research such as thematic analysis of
information. Inter at UBER has follow different steps to perform study on online and flexible
learning platform.
Research type
Research type refers to selection of type of study that scholars performed. Quantitative
and qualitative are two of its types(Zangirolami-Raimundo, Echeimberg and Leone, 2018).
Former one concern with facts and large information analysis which takes time and later one
emphasizes on quality such as specific information related to research and that’s why chosen by
scholar. Online and flexible learning platform is very new concept and it become important that
specific data selection by scholar so that result can be fruitful and hence quantitative method will
be applied by UBER intern.
Research Approach
It refers to the way in which research followed by scholar and divided into two segments
namely deductive and inductive. Previous one taken by scholar when it is based on existing
hypothesis and hence theory developed according to it. Researcher has taken inductive method as
it helps in developing new theory from fresh raw data which improve accuracy of research.
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There are very less people who has focused on online and flexible learning platform and hence
inductive method which gives better outcomes.
Research Philosophy
Research Philosophy can be explain as personal belief, ideology, emotion related to study
and it separated into two types namely positivism and interpretivism. Positivism didn’t consider
human ideas and a value in research that’s researcher has taken interpretivism (Dodds and Hess,
2020). Online and flexible learning platform research focus on impact intern of UBER and hence
it include human belief in research and also give better idea about study in more broad way.
Data Collection
Data collection is a process in which information is collected from participant during
research. It is again distributed into two segments namely primary and secondary. In Former
scholar collect information directly from respondent by providing questionnaire, survey etc. and
hence fresh data will increase chance of productive outcomes and hence research has taken it for
research. Secondary information extracted from Books, Journals etc. Online and flexible learning
platform is very topic and hence researcher has to collect fresh information from interns at
UBER. Information also extract from books and journals sources which help in better
understanding of topic.
Sampling Method
It refer to short listing of participant for questionnaire and divided in to two parts namely
randomly and purposively (Taherdoost, 2016). Former one emphasizes on selection of people in
not by particular group, anyone randomly selected for research while on secondary people are
specific and hence accuracy of result decreases in it. Scholar has taken primary method in which
30 UBER interns are taken randomly which in gaining better result for the study.
Data Analysis
It is the process for which focuses on systematic arrangement of information and then
analysis of it. It is divided into two parts namely thematic and SPSS. In previous information are
analyses after graphical or pictorial representation while later one emphasizes on numerical
arrangement for study. Scholar has chosen thematic way for representation of information which
helps in evaluating data online and flexible learning platform in effective way and hence
increases accuracy of results.
Validity and Reliability
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Information has validity because taken from authentic sources and also it is reliable.
Scholar has multiple options for data collection as well as analysis and conducting study but
information gathered from right sources so that no one can make objection on it.
Ethical consideration
Respondent has provided ethical as well other consent form to participant so that they do
not afraid of giving details related to topic. Dignity of any intern not has during the research and
neither forced them to give any answer related to online and flexible learning platform of UBER.
Limitation of Research
Scholar faces various types of issued during research as there were very less secondary
sources available on online and flexible learning platform and hence initially takes too much
time. However, support of seniors and professor able to complete research on time and with
depth study.
Secondary Data Analysis
Secondary data analysis is basically referred to the analysis of existing the collected data
or information by others. This type of data collection method is becoming affordable for
researcher to gain more opportunity to investigate research questions by using large scale data
sets. It often inclusive of under-represented groups, while saving both resources as well as time.
Uber Online and Flexible learning platform impacting on student’s learning experience
Online learning has been represented as significant growth over last decade, as the
internet and education combine to provide individual people with gain opportunity a new skills.
Since covid-19, online learning has become consider more centric in people’s lives (Peticca-
Harris, DeGAMA and Ravishankar, 2020). There are some online platforms in market such as
Uber. It is one of the important student’s learning experience before covid-19. Each and every
people can use the Uber application in order to book a taxi through online platform.
Uber is based on the online learning enterprise that have a large amount of user’s data
which enable platform use machine learning. This can help to enhance learning patterns of
people, and also used to recognise the different patterns which can personalise the content for
individuals. Uber enterprise is committed to developing a modern technologies that create
seamless, impactful experiences for potential consumers (Chen, Rossi. and Oehlsen, 2019). it
has been increasingly investing in artificial intelligence and machine learning where it can easily
fulfil vision of people. Uber platform is online and flexible for people because it can develop
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through machine learning technique to easily track location or areas of particular place. This is
one system in place to build reliable, uniform and reproducible pipelines for creating and
managing at certain scale. For purpose of student learning experience, Uber is great online
platform where every student can develop own ability in regards of data storage. To improve the
more understanding towards Uber’s production services and allows them to use online models
and pre-computed or stored in proper manner.
Different student can use uber as online learning platform that help for establishing a
coordination with cab drivers, find the location or areas. The reason for developing a flexible and
online platform which means that users can take facilities or services. Online platform such as
Uber, made of different model of representation severs as contract for users to flexibly compose
and extend multiple units of servable components (Liu, Brynjolfsson and Dowlatabadi, 2021).
However, this does not fully encapsulate the differences within operational requirements with
regards to use pipeline model and is being utilised throughout the various stages of learning
experience. For instance, Uber users are majorly evaluating and iterating on the model. These are
often to perform operations such as cross-validation, generations of ad-hoc meta-data as per
required for model interpretation or evaluation. This type of Uber as flexible and online platform
is always impact on the student learning experience which means that inspire or motivate to
understand the specific need or requirement.
Online learning experience is impact on the student, who will use different kind of
platform. This is an important approach that can overcome limitation of learning, especially in
young age. The acceptance of learning technologies are mainly depended on the modern
technique related beliefs & perceived ease of use. On the basis of Uber online or flexible
platform, student can assume as great experience among different factors, have an impact on
their use of learning technology (Liu, Brynjolfsson and Dowlatabadi, 2021). Although modern
technology-supported the learning environment which has been rapidly increasing in recent
years. For Example- Uber allows for users to provide independent application and accessibility
where they can easily search, book cab. It is becoming consider as user friendly so that it is
majorly attracting the student as learning experience.
The importance of Uber as Online or flexible platform
Uber is kind of demand transportation service which has brought a revolution in the taxi
industry. The business model has made it possible for individual to simply use their mobile
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phone and cave arrive at use location in minimum possible time. Nowadays, it has been
identified that large number of people can use Online or flexible user application. This can
provide the better facility in which users can book taxi, driver has option to accept or reject a
ride. In case, if driver accepts the ride, driver detailed is sent to the potential consumer along
with ETA. After completing the ride, Customer can pay the money at that time. In fact, student
also experience the importance of Uber platform and use them in daily lives.
On the other hand, Uber as successful online and flexible platform which may support for
solving the problem of client. Moreover, it provide the better opportunity for users to resolve
their any queries by online consumer service (Oppegaard, 2019). Uber has been recognised the
ongoing problem in regards to book a taxi and give the best technological solution through
online application. The solution is book a cab by tapping a smart-phone brought a revolution.
Driving with uber offers a flexible earning opportunity and become great alternative to
full-time driver’s job, part-time and etc. users can check the background information of driver
before travelling. The significant of Uber platform which means that consumer typically get
where they are going faster, cheaper. It is helping to require all prospective drivers to submit a
motor vehicle. There is combination of uber and expanding online enterprise which make it more
practical way to live without vehicle.
Challenges face by UBER in online and Flexible platform
Uber faces a number of challenges such as internal struggle, regulatory, legal and global
issues. In different cities, there are several kind of regulation exist, so that it become very
difficult for Uber to handle the situation. Generally, Uber will have to adapt appropriate
marketing strategy in order to address challenge.
Internal challenge is related to the Uber where it may arise struggle on the trust among
stranger. It must ensure that a safe and comfortable ride for both driver as well as passenger. In
Uber app, it has been included the rating system features to help assure trust and reliability. But
ride-share rating features in app which become consider as challenge for uber because they are
setting a level of rider objectivity. Uber’s insistent policy is to maintain 5 star but at some point,
use can use application to give negative reviews. Therefore, it is directly affecting on the
performance of driver and company’s image, reputation. Drivers have been expressed
unhappiness with uber payment. It will often lower fare price and difficult to gain competitive
advantage.
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In context of legal challenge, Regulation is one of the challenging for Uber, as it become
more popular and will become subjected to more legal as well as regulatory requirements
common to another big enterprises. For instance, Uber is basically operated within driver person
vehicle where user can easily book a taxi but unfortunately, it may arise the unfair because driver
is not read all restriction as licensed tax drivers. It has taken action against uber by restricted the
ordinances which provide a right path to legalization for mobile ride-booking apps. At some
point, it may found the issuing cease-&-Desist orders. In order to re-establish the reputation for
safety, Uber has been added new feature on their online application where user can click on safe
ride checklist, in this way, it provide the pre-pickup notification that encourages rider to confirm
the vehicle number (Bilbil, 2019). Safety related issues can be resolved by Uber app, and try to
eliminate fraud experts to authenticate driver, dedicated incident-response team to address issues
or problems.
In context of global expansion issue through Uber app, company has been adopted the
concept of available locally, expanding globally. It means that explain the opportunities it sees in
global expansion. Most of people are not aware about the importance of Uber smartphone app.
So that company would try to select the best marketing strategy. It would become appreciate the
low price, freedom and convenience that its app services offer.
CONCLUSION
It can be understand from the report that business research project need deep research and
each method as well as step must be taken in correct manner so that it cannot impact on research.
Online and flexible learning Platforms use by various industries Human resource management
for intern are discussed in detail such as it gives flexible hours of gaining knowledge with the use
of online platform. There are 4 objectives chose for the research which describe concept of
online and flexible learning platform, methods associated with it, impact on students and
challenges as well as recommendation. Research methodology done care full by scholars by
taken its various elements such as research type, approach, philosophy, data collection, sampling
method, information analyses, validity and reliability, ethical consideration and limitation
associated with it. Data analysis done in thematic way by scholar and it helps in understanding
information in proper manner and in effective way.
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Recommendation
1. Online & Flexible learning platform training must be provided in effective way such as
every elements related to workplace and company must be understand by Scholars which
help them in corporate.
2. Human Resource Management must improve their Information Technology skills and
have knowledge of different software’s so that programs can be delivered in right
manner.
3. Supporting team must be available anytime for student’s problems and regular analysis
must be conducted by HRM of their performance so that changes can be done in effective
way.
Reflection
I personally feel that it is very important do you have the good understanding about flexible and
online learning practices. It is very important for the students to learn from flexible and online
learning practices so that they can learn anytime anywhere in every situation and they can get
more of the revisions for the learning they're doing and it can help them in understanding things
better. I feel that during the sessions it is one of the most important way which have made the
continuous in learning process and students very able to do their learnings through online
learning and flexible way of learning. It is important and it helped me in getting the objective
completed during my scholar experience Uber have provided me a good platform for flexible
learning and I realize that it also helped me in understanding the process and make me learn
better.I got a huge help from Uber learning and it helped me in developing my personal and
professional learning which helped me in getting scholar numbers in the exam. there are a lot of
ways in which the online learning can help and it also provide a flexible learning as, I used to go
for my sports class another sessions which I used to take in may day which was affecting my
learning programs and the online learning flexible learning of Uber help me in learning on
different timings as the flexible learning can be done in anywhere in any place.
I believe that it is very important to have flexible an online learning as it helps the student in
realizing the importance of time and it also provide student to learn different things and can
maintain her basic procedure of making a time plan and time management for the learning and
doing different things. it is very important to have the best process of providing a best online and
flexible learning platform and Uber is managing all the factors in the best way with quality and
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quantity services. Uber organization is providing the best of the ways which is helping the
student an I got a huge help from the learning programs as it helped in developing a lot of
personal and professional growth to me and I got scholars experience by learning from Uber. I
will consider it as one of the most important way of learning as it can help students in
understanding the criticality of flexible learning in the platform which can help the student to
learn in anytime and anywhere situations.
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Appendices
Questionnaire
Date:
Name:
 Do you think online and flexible learning platform really useful in delivering training
development programs?
Yes
No
 What are methods of online and flexible learning platform use by UBER firm for
intern?
Live sessions?
Offline Video
Power Point Presentation
Documents
 What types of Online and flexible learning platform use by Human Resource
department of various firm used?
Skype
UWLFlex
Udemy
Kitaboo insight
 Which one of quality improves from online and flexible learning platform?
Time Management
Leadership
Note taking
Problem solving skills
 How interns benefited online and flexible learning platform?
Increase Knowledge
Professionally developed
Improve management Skills
Time saved
 Do you agree that online and flexible learning platform of UBER positively impacting
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on student’s learning experience?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
 Which one of problems faced by Human Resource Department using online & flexible
learning platform for providing training and development programs to intern?
IT Problems
Less knowledge
Time consuming
Cost effective
 Which one of challenges occurs for intern during learning from online & flexible
learning platform?
Internet issue
Time mismanagement
Resist for traditional methods
Above all
 What changes can be done by HRM of UBER in delivering learning programs from
online & flexible learning platform?
Take training related to it
Install Right software
Develop customer care support
 What changes you recommend for successful implementation of online & flexible
learning platform in UBER?
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