COIT20274 Case Study: IS for Australian Education Recruitment Firm

This case study explores the impact of Information Systems (IS) on "Study In Australia" (SIA), an Australian education recruitment firm. Initially relying on manual processes, SIA faces challenges as competitors adopt online platforms. The report provides solutions and advice for implementing improvement structures, drawing on research by various authors. Key areas discussed include the use of enterprise systems for data storage and business process streamlining, the potential of Big Data technologies for enhanced decision-making, the role of Management Information Systems (MIS) in converting data into valuable information, the importance of stakeholder engagement through internet technologies, change management strategies for transitioning to advanced technical platforms, and the necessity of robust information systems security measures. The analysis aims to address SIA's issues and guide the successful integration of modern IS solutions.

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1. Introduction
This case study is based on the impact of Information Systems (IS) within “Study In
Australia” (SIA), which specialises in the process of recruiting of international students based on
their admission to different renowned universities. This business was established by Ronak and
his friends. Initially the business had a simple business model in which the processes of the
business were manually set. They included the records of the students, filling of forms, tracking
of offer letters, confirmation of enrolment processes, processing of payments based on the behalf
of service providers of education. With the advancements of technology, it has been seen that
many of the competitors of the business were making use of online platforms based on tracking
of applications of students. The issues within the business would be needed to be solved by
following certain kinds of strategies that would also be able to mitigate the different kinds of
challenges. This report helps in providing different kinds of solutions to the SIA based on
addressing of issues and thus providing advice for the successful implementation of
improvement structures within the business. This would be provided by studying the works by
other authors and finding out the best possible solutions.
2. Discussion
2.1 Annotated Bibliographies
Laudon, K.C. and Laudon, J.P., 2015. Management information systems (Vol. 8). Prentice
Hall.
This paper is based on the research conducted by Laudon and Laudon (2015) based on
impact of Information Systems (IS) within the different kinds of small businesses. There are
different forms of IS that would be able to support the different processes within the small

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businesses. The different kinds of technologies that could transform the sector of business would
include the impact of different forms of digital platforms such as the emergence of cloud
computing technologies, proliferation of platforms based on digital businesses such as desktop
and laptop computers. These kinds of devices would be able to support different kinds of
softwares, which might be able to put an impact on the business of the firm. In this research, the
author focuses on the use if enterprise systems that have been able to put a major form of impact
on different enterprises with the aid of their inbuilt systems. These systems comprise of database
systems that are able to store a wide range of data. This would be helpful for the concerned
business as it would be helpful for storing the records of the students, managing of leave request
and maintaining of timelines as per the needs of the project. The author also discusses about the
impact of enterprise software that would be able to build different business processes. With the
impact of enterprise systems, the business would be able to bring efficiency within their business
processes and would also streamline the different business process. This would help in sharing
the information of the students across different websites and thus also be able to manage the
movement of the files of the student from one part of the website to another. Based on the
considerations of the works of the author, it could be concluded that the use of IS would be
supporting the processes of the business and would also help in solving the different kinds of
issues faced within the organisation.
Chen, C.P. and Zhang, C.Y., 2014. Data-intensive applications, challenges, techniques and
technologies: A survey on Big Data. Information Sciences, 275, pp.314-347.
This research has been based on focusing about the different kinds of problems that were
faced by the traditional business processes of SIA. Based on the traditional processes of SIA, it
has been seen that they followed the traditional processes of data storing systems of the student

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records. This research focuses on the impact of new kinds of technologies that have been
implemented within the system of SIA. These would be helpful for the management of systems
for storing the records of the students in a new manner. Based on the case study, it has been seen
that the SIA did not make have their presence on the online platform. This would make the
process of storing of the records to be difficult in a certain manner and it would also be hectic to
find out the proper records of the students. Chen and Zhang (2014) have focused on the impacts
of Big Data technologies based on productivity within the business and bringing about massive
forms of changes and opportunities for the business. The Big Data technologies are regarded as a
form of high-volume of information assets that would require new methods of processing based
on enabling of enhanced mode of decision making, insight on discovery and optimization of
processes. The authors have also focused on the ways in which the adoption of Big Data
technologies would be able to change the ways in which the business processes would be done.
Based on the considerations from the study conducted by the author, it could be concluded that
the impact of Big Data technologies would be able to serve the SIA in a better manner.
Al-Mamary, Y.H., Shamsuddin, A. and Abdul Hamid, N.A., 2013. The impact of
management information systems adoption in managerial decision making: A review.
Management Information Systems, 8(4), pp.010-017.
This research is based on the review of the impact of Management Information Systems
(MIS) based on making of critical decisions within the organisation. The MIS is a kind of system
that has the capability of the conversion of data into valuable information. This kind of
information would be communicated in a proper manner to the different managers who would be
involved within the organisation. This kind of vital information would be able to contribute
towards the making of vital forms of decisions. Al-Mamary, Shamsuddin and Abdul Hamid

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(2013) have focused on the impact of information that has the capability of contributing towards
the making of effective forms of decisions. MIS would be able to collect, process, store, retrieing
and communication of vital information. Based on the scenario mentioned in the case study, it
has been seen that in the previous times, most of the records of the students were maintained on a
traditional basis. There would be different kinds of problems based on finding the proper kind of
files. This is due to the fact that the files of the student were not organised in a proper manner.
There would be a considerable amount of time that would be faced based on finding the
appropriate files of the student. Based on the consideration of the works of the author, it has been
seen that the use of management information systems would be helpful for transforming the
collected data into valuable information that would be stored within the computers. This would
help in development of an evaluation model, which would be able to put focus on the latest
forms of MIS technologies and inclusion of management, which would be used by managers.
Krumay, B. and Brandtweiner, R., 2014. INFORMATION SYSTEMS AND
STAKEHOLDER ENGAGEMENT–FIRST RESULTS FROM CONTENT ANALYSIS.
INFORMATION SYSTEMS.
This research is based on the impacts of internet and extranet technologies based on the
engagement of stakeholders within a particular project. This form of technologies would be
helpful for engaging with the stakeholders and thus would also be able to fulfil the
communication and requirements based on collaboration. There are different kinds of
stakeholders such as primary, secondary, internal and external who would be responsible for
influencing the companies in different ways. Krumay and Brandtweiner (2014) have focused on
different cases, which have been able to show the importance of stakeholders and the ways in
which they could impact the early stages within a project. Based on the concerns within a

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particular project, it has been seen that reports are one such type of one-way communication that
would be dependent on the internet. There are different internal stakeholders within a project that
face the identification of information systems. The use of Internet technologies would be very
much helpful for the different stakeholders as they would help in collecting different kinds of
information about their projects. The use of internet technologies would be support the
stakeholders in improving the quality of work and thus would be able to put much focus on the
quality. The authors have discussed about the engagement of stakeholders that have been applied
in order to avoid different kinds of controversies and has also been able to plan the different
kinds of projects. Based on the consideration of the works of different authors, it has been seen
that the different stakeholders make use of internet technologies for fulfilling the requirements of
the business.
Kuipers, B.S., Higgs, M., Kickert, W., Tummers, L., Grandia, J. and Van der Voet, J.,
2014. The management of change in public organizations: A literature review. Public
administration, 92(1), pp.1-20.
This research is based on focusing on the process of change management within the
organizations based within the context of businesses. The authors have discusses about the
importance of change management within the organization. The presented case study focuses on
the practices of making changes within the business and shifting towards an advanced technical
platform. The different processes of change that would be needed to be brought within the
organisation should be brought in a serious manner that would be able to put a positive impact on
the organization. With the impact of a wide form of change within the organization, it would be
helpful for the organization to bring about positive impacts on the business. Kuipers et al. (2014)
have focused on the impact of change within the organisational processes that would be brought

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within the business organization within the public sector. Based on the review of the literature, it
has been seen that the authors have suggested for the examination of context, content, processes
and definition of outcomes during the study of change. These different kinds of factors have
helped in the identification of special form of characteristics in relation to the processes of
change within various public organisations. The authors have also discussed about the different
kinds of change management factors within the external and internal environments of the
organisation. The factor of content have mainly focused on the content of change. This also
includes the strategies of the organisation, systems and structures. With the help of the review of
the works of the authors, it could be suggestible for SIA that should take actions based on the
works defined by the authors in order to bring changes within the implementation of new forms
of information systems.
Ifinedo, P., 2014. Information systems security policy compliance: An empirical study of
the effects of socialisation, influence, and cognition. Information & Management, 51(1),
pp.69-79.
This study is based on the study if investigation based on securing the information
systems within the context of an organization. In the recent times, security is a major form of
concern for different stakeholders that are involved within a project. Breach of security within
the context of information systems would lead to disruption of several kinds of ethical issues.
Ifinedo (2014) have focused on the importance of security systems that would be helping the
organisation based on competing and surviving within the complex organisational environments.
The different organisational systems highly depend on the information systems for the protection
of vital assets of their organization. The author have discussed that in order to protect and
maintain a high level of security within the organisation, it would be extremely vital to maintain

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different security measures such as maintaining of firewalls, deployment of antivirus
technologies in order to prevent the protection of data assets based on different kinds of hacking
attacks. Based on the works of research of the article, it could be concluded that the use of high
form of information systems and protection would be able to resolve the faced issues within the
organisation. As the SIA would be shifting towards an IS platform, hence it would be extremely
vital for the organisation to consider the security of the information systems based on their data
assets.